Traffic Incident Management Operational Services

Viki Watson, Principal Advisor (Incident Management)

• Traffic Management Centres • ITS Devices & STREAMS• 131940 phone service• Other Information sources

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• Traffic Response Units• Quick Clearance Services • Emergency Call-Out (RAMC)• Managed Motorways• Incident Response Satellite Depots• Planned Incidents (MUTCD)

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Footage supplied courtesy of RACQ

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Site Management

Normal Traffic

Inner Cordon

Outer CordonCall Out

End of Traffic

• 131940 (web and phone)• Variable Message Signs• Variable Speed Limit Signs/Lane Use Mgmt• SMS• Major Incident Reports

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Traveller Information

Current Initiatives

• TIMS Effectiveness audit to inform future planning

• CCTV Standard & Strategy

• Roadworker Safety• Breakdown Safety

Strategy- Glovebox Guide- Yellow Ribbon Road

Safety Week

• EVP

Learnings from Previous Trials

HVRU

CCTV on TRU

Key Messages

• Relationships• Roles and responsibilities• Resources and location• Communication• Cooperation• Duty of care to TMR officers, rescuers

and road users