Slide 1

Traffic Incident Management Operational Services Viki Watson, Principal Advisor (Incident Management)

Slide 2

Traffic Management Centres ITS Devices & STREAMS 131940 phone service Other Information sources 1 Incident Occurs 2 Incident Detected 3 Incident Verified 4 Response Despatched 5 Response Arrives 7 Site Investigated 6 Traffic Diverted 8 Incident Cleared 9 Normal Traffic M Monitor

Slide 3

Traffic Response Units Quick Clearance Services Emergency Call-Out (RAMC) Managed Motorways Incident Response Satellite Depots Planned Incidents (MUTCD) 1 Incident Occurs 2 Incident Detected 3 Incident Verified 45 Response Arrives 7 Site Investigated 6 Traffic Diverted 8 Incident Cleared 9 Normal Traffic M Monitor Response Despatched

Slide 4

Footage supplied courtesy of RACQ Video to be inserted here!

Slide 5

1 Incident Occurs 2 Incident Detected 3 Incident Verified 45 Response Arrives 7 Site Investigated 6 Traffic Diverted 8 Incident Cleared 9 Normal Traffic M Monitor Response Despatched Site Management Normal Traffic Inner Cordon Outer Cordon Call Out End of Traffic

Slide 6

131940 (web and phone) Variable Message Signs Variable Speed Limit Signs/Lane Use Mgmt SMS Major Incident Reports 1 Incident Occurs 2 Incident Detected 3 Incident Verified 45 Response Arrives 7 Site Investigated 6 Traffic Diverted 8 Incident Cleared 9 Normal Traffic M Monitor Response Despatched Traveller Information

Slide 7

Current Initiatives TIMS Effectiveness audit to inform future planning CCTV Standard & Strategy Roadworker Safety Breakdown Safety Strategy Glovebox Guide Yellow Ribbon Road Safety Week EVP

Slide 8

Learnings from Previous Trials HVRU CCTV on TRU

Slide 9

Key Messages Relationships Roles and responsibilities Resources and location Communication Cooperation Duty of care to TMR officers, rescuers and road users