operational incident command system for utilities
TRANSCRIPT
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Operational
Incident Command System
for Utilities
J. Mark Drexel, P.E.
Agenda Incident Command System Overview
Three Part Implementation
Organizational Transition Exercise
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Incident
Command
System
Overview
ICS - The Early Years FIRESCOPE (Early 70’s)
Firefighting Resources of California Organized for Potential Emergencies
Evolved to aid in the management of wild land fires
FIRESCOPE ICS became the National Interagency Incident Mgmt System (NIIMS) in 1980
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ICS Design Requirements Standardized, functional organization
Group related functions
Delegated authority
Every incident, small or large, simple or complex, must have some form of an action plan, whether oral or written
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Uses of ICS Incidents (unplanned)
Events (planned)
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ICS Flexibility Small to large
Events or Incidents
Organization wraps around incident
Problem shapes organization
Build to fit incident
Don’t “over-organize”
Do watch span of control
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Three Part
Implementation
Operationalizing ICS for Utilities Three Part Implementation
Transitional organization
Title conversion
Graded response Authority hand-off
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Applying ICS Flexibility Escalating Incidents
Routine Level Hit pole, Structure fire,
Manhole explosion
Local Lightning event
Regional / Divisional Major storm response
Company-wide Coastal storm, multi-commodity
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Traditional ICS Structure
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Branch Branch
Units within Planning,
Logistics, Finance
Admin Sections
Group
Single Resource
Task Forces
Strike Teams
Division
Logistics
“Commander”
“Officer”
“Chief”
“Director”
“Supervisor”
“Leader”
Operations Planning Finance
/ Admin
Command Staff
Incident Command
Initial Response Organization
Northern Region
Storm Director
Northern Region Storm Recovery Solution Organization
Electric
General Managers
Electric Control
Center ManagerTrouble Analysis
Engineering Manager
Field Damage
Assessment
Manager
Emergency
Information Center
Performance
Manager
Expediting
Manager
Customer Operations
Manager
Municipal/LSE
Group Manager
Restoration
Organization
Manager
Logistics & Field
Management
Central Services
Manager
Northern Region
Vice President
Municipal Liaison
Manager
Public Affairs
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Organizational Morph Assimilation
Matching Responsibilities
Separating Operations from Planning
Control Center
Transitional Titles
No change in function
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ICS Title Conversion Typical Storm Recovery Title Comparable ICS Title
Customer Assistance Center Manager Call Center Situation Unit Leader
Mobilization Manager Damage Assessment Situation Unit Leader
Information Coordinator EIC Documentation Unit Leader
Manager - Expediting EIC Resource Unit Leader
Operation Svc - General Mgr Incident Commander
Director Public Affairs Information Officer
Manager - Ladder Line Ladder Line Division Supervisor
Ext. Lc Crew Coordinator Line Clearance Division Supervisor
General Manager Logistics Section Chief
Crew Guide Coordinator Mutual Aid Crew Unit Leader
Chief Coordinator OH Restoration Division Admin Supv.
Manager - Restoration OH Restoration Division Leader
Electric General Manager Planning Section Chief
Buyer Procurement Unit Leader
Manager - Oh Construction Staging Area Manager
Garage Operations Transportation Support Unit Leader
Engineering Manager Trouble Analysis Situation Unit Leader
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EH&SOfficer
InformationOfficer
Customer Ops
Officer
Liaison
Officer
UndergroundBranch Director
OverheadBranch Director
Construction MgmtBranch Director
Operations
Section Chief
Trouble AnaysisUnit Leader
Control CenterUnit Leader
EICUnit Leader
Damage AssessmentUnit Leader
Planning
Section Chief
Hotel/FoodUnit Leader
Transportation/SupplyUnit Leader
Staging AreaUnit Leader
FacilitiesUnit Leader
ProcurementUnit Leader
Logistics
Section Chief
Mutual AidUnit Leader
CostUnit Leader
ClaimsUnit Leader
Adminstrive SupportUnit Leader
Admin/Finance
Section Chief
IncidentCommander
Officer
Chief
Director
&
Leader
Supervisor
Commander
Typical Organizational Structure
Utilize a Graded Response Field Response
On-shift resources
Control Center
On-call resources
Emergency Management Center
Regional/inter-regional resources & mutual Aid
Corporate Emergency Response Center
All hands
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Utility Incident Commander Field Response - The on-site field authority at
emergency events such as oil spills, gas leaks, and hazardous material releases. The Incident Commander usually wears a white hard hat to signify authority.
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Field Incident Commander
Utility Incident Commander Local Response - The Incident Commander (IC) is
located at a regional Control Center and is responsible for directing and coordinating the overall event response.
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Control Center IC
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Utility Incident Commander Regional Response - The Incident Commander (IC) is
located at a central Emergency Management Center and is responsible for directing and coordinating the overall response.
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Emergency Management IC
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Utility Incident Commander Company-wide Response - The Incident Commander
(IC) is located at a Corporate Emergency Response Center and is responsible for the strategic management of the incident.
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Corporate Response Center IC
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Utility Authority Hand-off Event
Level
Field Location
Supervisor
Control Center
Shift Mgr
Emergency
Management Center
Regional General
Manager
Corporate Emergency
Response Center (CERC)
Executive
Incident
Authority
Function
/Branch
Incident
Authority
Function
/Branch
Incident
Authority
Function
/Branch
Incident
Authority
Function
/Branch
Field Primary Incident
Commander
Monitor
System
Local Operations
Section
Chief
Primary Incident
Commander
Region-wide Operations
Branch
Chief
Operations
Section
Chief
Primary Incident
Commander
Multi
Regional &
Multi
Commodity
Operations
Supervisor
Switching
Authority
Operations
Section
Chief
Primary Incident
Commander
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Utility Event Transition Event Level Incident Authority Command & Control
Location
Staffing (order of
magnitude)
ICS Organization
Hit Pole Field Supervisor On-site 3 IC & Ops
Local Area Outage Control Center Manager Control Center 30 IC & Ops &
Planning (engineering)
Region-wide Event General Manager Emergency Management
Center
300 IC & General &
Command Staff (limited)
Multi Regional & Multi
Commodity
Executive Corporate Response
Center
3000 Full ICS
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Change Management Executive Sponsor
Strong commitment Communicate Intent Develop Transition
Link existing with the future Realign reporting chain Functions remain intact Document revisions with hybrid titles
Tabletop Exercise Command Staff first Use props (colored vests, arm bands, etc)
Communicate Benefits Span of control Flexibility
Allow time to sink in Final title chain
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Operational
Incident Command System
for Utilities
Contact Information:
J. Mark Drexel, P.E.