tips & tricks - topdesk symposium 2012
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Wedden dat u deze handigheidjes nog niet kent? Jolanda Harper-Simonis onthult tips & tricks voor dagelijkse werkzaamheden tot maandelijkse rapportages!TRANSCRIPT
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Tips & TricksTOPdesk Symposium 2012Jolanda Harper-Simonis
Twitter mee #T12JHS #TOPdesk12
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Uitgangspunten
· Oorsprong tips
· TOPdesk 4
· Standaard functionaliteit
· Wel wat, niet hoe
· Vinkje
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Tips om
· Sneller te registreren
· Makkelijker te communiceren
· Meer inzicht en overzicht te krijgen
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Programma
· Sneller registreren
· Makkelijker communiceren
· Meer inzicht en overzicht
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Sneller registreren
· Aanmelderkaart
· Standaardteksten
· Quick calls
· Dynamisch statusveld
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Aanmelderkaart
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Wachtwoord vergeten.
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Wachtwoord vergeten.
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Standaardteksten
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Quick calls
“Help, ik ben m’n wachtwoord vergeten…”
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Dynamisch statusveld
“Dat is toch dubbel werk, de status op afgemeld zetten en een vinkje zetten?”
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Twitter mee #T12JHS #TOPdesk12
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Twitter mee #T12JHS #TOPdesk12
Sneller registreren
· Aanmelderkaart
· Standaardteksten
· Quick calls
· Dynamisch statusveld
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Twitter mee #T12JHS #TOPdesk12
Programma
· Sneller registreren
· Makkelijker communiceren
· Meer inzicht en overzicht
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Twitter mee #T12JHS #TOPdesk12
Makkelijker communiceren
· Handtekening in e-mail
· Lijsten versturen in e-mail
· Melding naar leverancier
· Link naar kaart opzoeken
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Twitter mee #T12JHS #TOPdesk12
Handtekeningen in e-mail
“Er staat een verkeerde handtekening
onder de mail…”
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Lijsten in e-mail
“Kan je me laten weten welke ruimtes ik geboekt heb?”
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Melding naar leverancier
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Link naar een kaart opzoeken
“Kan je me even de link naar die
reservering sturen?”
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http://topdesk/tas/secure/incident?unid=FA0004
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Twitter mee #T12JHS #TOPdesk12
Makkelijker communiceren
· Handtekening in e-mail
· Lijsten versturen in e-mail
· Melding naar leverancier
· Link naar kaart opzoeken
![Page 38: Tips & Tricks - TOPdesk Symposium 2012](https://reader034.vdocuments.site/reader034/viewer/2022042505/5563910bd8b42a7c458b4c12/html5/thumbnails/38.jpg)
Twitter mee #T12JHS #TOPdesk12
Programma
· Sneller registreren
· Makkelijker communiceren
· Meer inzicht en overzicht
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Twitter mee #T12JHS #TOPdesk12
Meer inzicht en overzicht
· Instelbaarheid
· URL op extra tabblad
· Optionele overzichten
· Snelzoeker
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Navigatiemenu instellen
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URL op extra tabblad
“Er is iets mis met de printer…”
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· screenshot printer op incident
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Te gebruiken voor
· Printerpagina
· Servicepagina leverancier
· Routebeschrijvingen Google Maps
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Optionele overzichten
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Te gebruiken voor
· Kilometerstanden
· Meterstanden
· Opleidingen
· Data
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Snelzoeker
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Zoekspecificaties
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Twitter mee #T12JHS #TOPdesk12
Meer inzicht en overzicht
· Instelbaarheid
· URL op extra tabblad
· Optionele overzichten
· Snelzoeker
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Bonustip
· Inlogpagina aanpassen
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Extra informatie
· Handout· Consultancystand· Community· Extranet· Help & Support-
website
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U vindt deze presentatie online op
www.slideshare.net/topdesk
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