TIPS ON CHECKING THE

of your Q U A L I T Y INBOUND CUSTOMER service

INTRODUCTION

The organization management’s goal

maximize its resources w i t h o u t u n d e r m i n i n g t h e v a l u e

o f s e r v i c e t h a t s h o u l d b e r e n d e r e d

INTRODUCTION

but as well deliver excellent services

Service Provider wants not only to boost the scale

model of your sales

GUIDELINES

here are the guidelines in checking if your service provider is with you towards your goals

1 DEPTH OF ENGAGEMENT

In every partnership each should correlate themselves to provide and gather equal

information regarding the services and its accompanied technicalities.

1 DEPTH OF ENGAGEMENT

It does not only meant assurance for each party that there is enough commitment

but as well as effort to provide for the common good.

1 DEPTH OF ENGAGEMENT

A good inbound customer service doesn’t only exercise good communication skills implied by question guides but rather:

connects him to the picture of the problem

extends himself onto the person who’s calling to provide not only good customer experience but a

great one

2 SYSTEM USAGE

When it comes to efficiency there must be a system of processes.

2 SYSTEM USAGE

According to Lean Production when a particular organization holds a system of processes that is suit to its nature and function it eliminates the

seven wastes which are:

over production

time transportation

motion

waiting

processing

inventory and defects

2 SYSTEM USAGE

These wastes are inevitably unforeseen by many companies due to the wrong target setting

which is: Maximization of profit

2 SYSTEM USAGE

But at the end of the day if you’ll come to think of it, isn’t it should be: better quality

to gather larger profit?

3 FALSE EVALUATION

Sometimes we ask the wrong questions at the wrong people. We tend to forget that

customer relationship doesn’t only depend only on good sales team or good sales pitch

but also with how you connect and relate with them after the purchase

3 FALSE EVALUATION

According to Irene Leonard a business life coach

Effective questions are open-ended and not leading questions. They are not

"why" questions, but rather "what" or "how" questions. "Why" questions are

good for soliciting information, but can make people defensive so be thoughtful

in your use of them.”

“

3 FALSE EVALUATION

So before asking come to think of it, “Am I even

asking the right question?”

4 AFFINITY DIAGRAM

This tool is said to be used for rooting out possible causes and when dissecting

contribution to the problem.

4 AFFINITY DIAGRAM

With the right choice of management tools in improving your customer service it will not only uplift

the quality of service but as well as the level of working capacity of the organization towards bigger

load of work and uncertainties

For more information about inbound customer service, check out:

http://www.infinitcontact.com/