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A TECHNICAL REPORT ONSTUDENT INDUSTRIAL WORK EXPERIENCE SCHEME (SIWES)

CONDUCTED ATMTN Nigeria Communications Limited, ABAKWA, KADUNA

BY NASEER A ABUBAKARKASU/08/CSC/1017 SUBMITTED TO DEPARTMENT OF MATHEMATICAL SCIENCE, FACULTY OF SCIENCE, KADUNA STATE UNIVERSITY, KADUNA

IN PARTIAL FULFILMENT OF THE REQUIREMENT FOR THE AWARD OF BACHELOR OF SCIENCE HONOURS (B.sc HONS) DEGREE IN COMPUTER SCIENCE JUNE 20121

DECLARATION This is to certify that this report was written and submitted by me, NASEER A ABUBAKAR, in partial fulfillment of the six months students industrial work experience scheme (SIWES), undertaken at MTN Nigeria Communication Limited Abakwa Kaduna.

NASEER A ABUBAKAR KASU/08/CSC/1017 Sign/Date

MAL.AMINU SIWES SUPERVISOR Sign/Date

Mrs. SAADATU ABDULKADIR DEPT SIWES Coordinator Sign/Date

Dr. YOHANNA TELLA Head of Department Sign/Date

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DEDICATION

This report is dedicated to Almighty ALLAH for His guidance and protection through the program and a lifetime.

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ACKNOWLEDGEMENTI wish to forward my profound gratitude to Almighty Allah and all those who stretched a helping hand to me before, during and after the period of the SIWES. I also acknowledge the contribution of various authorities in this field of studies; I thank them for making the experience available to me and my fellow students in the faculty of science. Finally, my sincere gratitude goes to Engr. Godwin Aboh, who is my industrial based supervisor, for his love and not tiring assistance. And to my lecturers, I remain indebted to you and MATHEMATICAL SCIENCE DEPARTMENT as an entity.

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TABLE OF CONTENTS Title Page Declaration - - - - - - - - - - -- - - - - -- - - - - - -- -- 1 2 3 4 5

Dedication - - - - - - - - - - - - - - - - - Acknowledgement - - - - - - - - - - - Table of Content - - - - - - - - - - - - - - -

Chapter One 1.1 1.2 1.3 1.4 Definition of SIWES - - - - - - - - - Aim of SIWES - - - - - - - - - - - Objectives of SIWES - - - - - - - - - - Achievement of SIWES - - - - - - - - 7 7 7 8

Chapter Two 2.0 Organizational Hierarchy - - - - - - - - - 2.1 Organizational Chart- - - - - - - - - - - - 9 9

Chapter Three 3.0 Role of Unit Assigned - - - - - - - - - - - 3.1 Description of Responsibilities - - - - - - - - 3.2 Acquired Skills - - - - - - - - - - - - - 10 10 10

Chapter Four 4.0 Summary 4.1 Conclusion - - - - - - - - - - - - - - -- - - - - - - - - - - - - - - - - 5

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1.0 DEFINITION OF SIWES SIWES which was established through Industrial Training Fund (ITF) in 1973, literally mean Student Industrial Work Experience Scheme. It is the skill training program which forms part of the approved minimum academic standard. 1.1 AIM OF SIWES The scheme is aimed at exposing students to industry based skills necessary for smooth transition from the classroom to the world of work. It afford students of tertiary institutions the opportunity of being familiar with the needed experience in handling machineries and laboratory equipments which are usually not available in the educational institutions. The scheme is also charged with the responsibility of promoting indigenously trained professionals (for the award of degree, diplomas and certificates). Participating in SIWES has become a necessary condition for the award of Degree, Diplomas, and Certificates in specific disciplines in most institutions of higher learning in the country, in accordance with the educational policy of Government. 1.2 OBJECTIVES OF SIWES To expose students to working conditions that they are likely to meet after graduation. To provide an avenue for student in Nigerian tertiary institutions to acquire industrial skills and experience in their various courses of study. Expose students to work methods and techniques in handling equipments, machineries, and chemicals that may or is not available in their institutions of higher learning. To remove some of the problems encountered during the transition from higher institutions to the labor market. To provide students with the opportunity of applying their theoretical knowledge in real working situations thereby bridging the gap between theory and practical.

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1.3

ACHIEVEMENT OF SIWES Over the years, SIWES has benefit student in the following ways: a) b) c) d) Help student to develop a human-working relationship. Help student to have a proper knowledge of labor market and job situation. Expose student to practical aspects of their studies. Enables students to understand and know the value of their courses of study.

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2.0

ORGANIZATIONAL

HIERARCHY

OF

INFORMATION

SYSTEM

(IS)

DEPARTIMENT OF MTN NIGERIA KADUNA BRACH The department is headed by Regional Team Lead Principal under the supervision of Line Manager, who is also supervised by Team Lead...

Regional Tem Lead

End User Support Engineer

Equipment Vendors (HP&DELL)

Youth Coper

IT Attachees

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3.0

ROLES OF THE UNIT I WAS ASSIGNEDI was assigned to give the end user maximum support, which was based on ICT related services. Rendering IT support to members of staff having difficulty with their computer Systems, printers and scanners Re-installing operating system software and applications software on staffs computer systems Assisting the system engineers in rendering IT services to staff Helping in troubleshooting Clients desktop and laptop computers and replaced faulty components of computers Assisting system engineers in daily , weekly and monthly backups of organizational logs of activities within the organization

3.1

CLEAR DESCRIPTION OF MY RESPONSIBILITIES As a Students assistant, my responsibilities were: Assisting system engineers in daily, weekly and monthly backups of organizational logs of activities within the organization. Assisting in picking calls on queue and resolving them. Assisting in quick response to end user. Assisting in system configurations Assisting in assembling of desktop systems Assisting in installing of application to end user.

3.2

SOME SKILLS ACQUIRED DURING THE PERIOD OF SIWES The work experience scheme was indeed interesting, following the knowledge acquired during the scheme. As a student I thought that there is no any difference between the Microsoft windows operating systems editions such as windows7 starter, windows7 ultimate, and windows7 home basic, windows7 home premium, windows7 professional, and Windows 7 Enterprise edition.I now know the key difference between them

Which are as follows:-

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Windows 7 Starter Edition is the entry-level edition for small notebook PCs and other PCs with limited hardware. It makes using your PC simpler. Key features that you will find in the Starter edition include the following::

Broad Application and device compatibility Safety, reliability, and responsiveness Ability to join a homegroup

Windows 7 Home Basic makes the things you do every day faster and easier. This edition is designed for value PCs in emerging markets. Home Basic includes the following:

Live thumbnail previews Advanced networking support (ad hoc wireless networks and Internet connection sharing) Ability to extend your screen across multiple monitors

Windows 7 Home Premium is the best entertainment experience on your PC. This edition provides full functionality on the latest hardware, easy ways to connect, and a visually rich environment. Youll also get the following:

Advanced window navigation and personalization with several new Microsoft Aero desktop improvements The ability to create a homegroup, so you can easily share files between your networked PCs and devices The ability to watch Internet TV and record TV on your PC with Windows Media Center Remote Media Streaming and improved support for different media formats

Windows 7 Professional is everything you need for work and home. This business-focused edition is great for small- and medium-sized companies, and people who have networking, backup, and security needs and multiple PCs or servers. Youll also get the following:

Domain Join, which gives you the ability to join a managed Windows Server network Advanced Backup and Restore to help you back up your entire system to a home or business network, Encrypted File System to help protect your data Windows XP Mode for running older productivity applications that require Windows XP Location Aware Printing, which helps you set different default printers for your home and work networks

Windows 7 Enterprise. Windows 7 Enterprise, you can take advantage of the following features thatare not available in Windows 7 Professional It includes everything that operating systems needs Microsoft BitLocker and AppLocker DirectAccess and Brachcache Enterprise search Multilingual user interface packs 10

I used the Microsoft word to do a mail merge, by addressing a particular document to various recipients. I used Microsoft viso to design a flowchart and some structure I used the Microsoft excel application to form an inventory on every system in the organization. I used remote desktop connection to connect to server for backup

The interface below show the remote desktop connecting to server was done successfully

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The interface below is the Symantec backup software application it describe how to run

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The interface below show how the daily, weekly and monthly backup has been schedules

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Windows remote assistance is trying to connect to end user for support.

The interface below is showing how remote assistance is offer to end user

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I used the Microsoft outlook express application, where I picked