sendible technical specification

Confidential and Proprietary Information – Do Not Copy or Disclose

Social Media Management Tool Technical Specifications Corporate Communications August 2014


Confidential and Proprietary Information – Do Not Copy or Disclose 2

Contents

Introduction ................................................................................................................................................................................................................................... 3

Company Background ................................................................................................................................................................................................................. 3 Contact details .............................................................................................................................................................................................................................. 3

Table of Specifications

General Features ..................................................................................................................................................................................................................... 4 Twitter Features ....................................................................................................................................................................................................................... 4 Facebook Features .................................................................................................................................................................................................................. 5 Pinterest Features .................................................................................................................................................................................................................... 6 LinkedIn Features .................................................................................................................................................................................................................... 6 Google + Features ................................................................................................................................................................................................................... 6 Foursquare Features................................................................................................................................................................................................................ 6 Photos & Videos ....................................................................................................................................................................................................................... 6 Bookmarking ............................................................................................................................................................................................................................ 7 Blogs ........................................................................................................................................................................................................................................ 7 Additional Social Networks ...................................................................................................................................................................................................... 7 Admin Features ........................................................................................................................................................................................................................ 8 Monitoring Features ................................................................................................................................................................................................................. 8 Monitoring sites supported ............................................................................................................................................................................................. 9 Reporting Features ................................................................................................................................................................................................................ 11 General Reports ........................................................................................................................................................................................................... 12 Facebook ..................................................................................................................................................................................................................... 12 LinkedIn ........................................................................................................................................................................................................................ 15 Instagram ..................................................................................................................................................................................................................... 16 Twitter .......................................................................................................................................................................................................................... 16 Google + ...................................................................................................................................................................................................................... 17 YouTube ....................................................................................................................................................................................................................... 17 Foursquare ................................................................................................................................................................................................................... 18 Monitoring .................................................................................................................................................................................................................... 18 Links ............................................................................................................................................................................................................................. 18 Campaigns - Queues ................................................................................................................................................................................................... 18 Google Analytics .......................................................................................................................................................................................................... 19



Introduction Sendible is a social media management tool to enable marketing teams and customer service agents to manage the ever increasingly popular variety of social media applications to increase productivity and effectiveness and stability. The tool can be embedded into contact centres and allows a number of people to have access to the software simultaneously. The tool also allows customer service agents to directly message customers in order to handle specific queries or complaints.

Company Background

• Sendible is headquartered in London; England

• Sendible was founded in the UK in 2009 and has seen rapid growth over the last 5 years since its launch.

• Over 100,000 registered users In 2010, Sendible was rated by the Guardian Newspaper as one of the top 100 Tech Innovations in the UK.

• The only platform that allows users to reach customers on multiple platforms (Social Media, Blogging, Email & SMS) and offers 360⁰ Brand Monitoring & sentiment analysis.

• Sendible is a robust platform making it easy for us to integrate with the latest social networks / API’s as they become available

Contact Details

Product name: Sendible 360 Name: Mesian Morison Position: Head of Business Development Company: Sendible Mailing address: 3rd Floor, 311 Ballards Lane N12 8LY Email address: [email protected] Telephone: 0208 123 1526



Req ID / Category Feature

General Features

GEN001 Post simultaneously post across multiple accounts.

GEN002 Add/edit contact information through Social CRM

GEN003 Add notes to contact cards

GEN004 Include hyperlinks which are shortened and tracked automatically.

GEN005 Assign messages to other users as tasks

GEN006 Bulk Import messages via a CSV file

GEN007 Bulk Import contacts via a CSV file

GEN008 Automatically distribute RSS content

GEN009 Import Media from file, URL, Content Library, Dropbox, Google Drive, Google and Flickr

GEN010 Release messages at Optimal times with Smart Queues

GEN011 Group services and contacts in lists

GEN012 Use Custom URL shortners

GEN013 Upload HTML for emails and blogs

GEN014 Create OPT-IN keywords for SMS lists

GEN015 Create Sign up forms for Contacts lists

GEN016 Create email auto-responders

Twitter Features

TWEET001 Post Twitter updates now or in the future.

TWEET002 Add your Twitter streams.

TWEET003 Monitor Twitter for search terms.

TWEET004 Read and respond to updates from a particular Twitter list.

TWEET005 Send and receive direct messages.

TWEET006 Follow and un-follow people in the network.



TWEET007 Access follower profile information, favourites, timeline and @mentions, peer index, Klout

TWEET008 Search through previous tweets.

TWEET009 View contacts social media presence.

TWEET010 See all or part of contact history with comments.

TWEET011 Post images with native pic.twitter.com

TWEET012 Record the sentiment of each post/message responded to.

TWEET013 Check the number of characters within the tweet (including customer twitter handle) and advise agent of remaining characters available.

TWEET014 Possible to re-tweet a tweet from another user.

TWEET015 See what’s trending on Twitter

TWEET016 Possible to automatically follow people on Twitter who mention with specific terms

TWEET017 Possible to automatically send welcome messages to new followers.

TWEET018 Possible to automatically send @ replies to people on Twitter who mention specific terms

TWEET019 Possible to automatically unfollow people on Twitter based on certain criteria.

TWEET020 Possible to automatically retweet posts on Twitter based on specific terms.

Facebook Features

FB001 Post updates to your Facebook Fan Pages.

FB002 Post updates to the walls of any of your Facebook Groups.

FB003 Post milestones to your Facebook Page Timeline.

FB004 Post notes to your Facebook profile.

FB005 Post notes to your Facebook Fan Pages.

FB006 Post updates to your own Facebook Wall.

FB007 Upload and set your Facebook cover photo

FB008 Post pictures to albums on your Facebook Fan Pages.

FB009 Post pictures to your personal Facebook Photo albums.

FB010 Read and respond to your Facebook stream.

FB011 Read and respond to posts from your Facebook Fan Page stream.



FB012 Read and respond to posts from your Facebook Group stream.

FB013 Automatically remove comments/posts from your Facebook Pages that contain the terms or phrases you specify.

FB014 Search through previous posts

FB015 Track the performance of a post.

FB016 Record the sentiment of each post/message responded to.

FB017 Geo-target and language-target posts.

FB018 Attach links and photos to posts.

FB019 Preview image, title, and description for link attachments to posts.

FB020 Use a custom Facebook application with our own custom icons and redirect URL to post.

FB021 See what’s trending on Facebook

Pinterest Features

PIN001 Post updates to Pinterest boards

LinkedIn Features

LIN001 Post status updates to your LinkedIn account.

LIN002 Read and respond to LinkedIn updates.

LIN003 Create new discussions on LinkedIn Groups.

LIN004 Read and respond to LinkedIn Group discussion updates.

LIN005 Create new promotions on LinkedIn Groups.

LIN006 Create new job discussions on LinkedIn Groups.

LIN007 Create new job discussions on LinkedIn Groups.

LIN008 Monitor and respond to discussions on LinkedIn Groups.

LIN009 Post updates to LinkedIn Company Pages you manage.

LIN010 Build and pre-schedule a series of automated LinkedIn messages for birthdays or other events

Google + Features

GGL001 Manage Google+ pages and streams

Foursquare Features

FUR001 Post tips to venues you manage or other locations on Foursquare.



FUR002 Post shouts to venues on Foursquare.

FUR003 Post updates to a Foursquare venue page that you manage.

Photo & Video

PHV001 Manage your Instagram stream retrieve analytics and read and respond to comments in your inbox

PHV002 Post pictures to your MobyPicture page.

PHV003 Post pictures to your Flickr account.

PHV004 Post documents to Scribd.

PHV005 Post presentations to SlideShare.

PHV006 Publish videos to your YouTube account.

Bookmarking

BKM001 Share and bookmark interesting links on Delicious.

BKM002 Post links to your Diigo profile.

BKM003 Post status updates to identi.ca.

BKM004 Post links to your Instapaper account.

BKM005 Post links to Pocket (formerly Read It Later).

Blogs

BLG001 Publish posts to Blogger and Blogspot blogs.

BLG002 Publish posts to any MetaWebLog supported site.

BLG003 Post updates to your self-hosted Wordpress blogs.

BLG004 Post updates to your Wordpress.com blogs.

BLG005 Publish posts to your Tumblr blogs

BLG006 Publish updates to your TypePad blog.

BLG007 Publish posts to your Ning sites.

BLG008 Publish posts to your MovableType blog.

Additional Social Networks

ASN001 Post updates to Plurk

ASN002 Send posts pictures and links to FriendFeed.



ASN003 Post status updates to Bebo.

Admin Features

ADM001 Possible to control user’s access.

ADM002 Possible to assign tasks to users.

ADM003 Possible to allocate posts to administrators/users.

ADM004 Possible to allocate services to users.

ADM005 Possible to assign task to users.

ADM006 Possible to create notes for tasks.

ADM007 Possible to schedule messages.

ADM008 Possible to search and view all conversation history.

ADM009 Deletion of a message/conversation must be a permission granted by admin only

ADM010 Possible assign a contact reason.

ADM011 Possible to view an audit trail of all actions.

ADM012 Possible for users to access messages from all relevant platforms.

ADM013 Possible for each individual user to have their own ‘queue’ to work through.

ADM014 Possible for users to be able to view messages assigned to other users but they are not able to respond to them (unless they assign it to themselves).

ADM015 Possible for users to receive alerts via the system and via email.

ADM016 Profile based system. Allowing admin to create profiles which govern the permissions/accounts and access that user has. A profile can then access one or multiple accounts depending on permissions granted

ADM017 Possible to keep a full audit trail on each post. For example who this was assigned to, when was responded to

Monitoring Features

MON001 Sentiment Analysis to detect positive, negative neutral mentions

MON002 Possible to assign mentions to team members

MON003 Possible to select multiple monitoring terms to view

MON004 Possible to edit sentiment manually

MON005 Possible to translate any mention to English



Monitoring Sites Supported

MON006 ApartmentRatings

MON007 ApartmentReviews

MON008 Backtype

MON009 Bernama.com

MON010 Bharian.com.my

MON011 Bizcommunity

MON012 Blekko

MON013 Blip.tv

MON014 Blogs

MON015 Brightkite

MON016 Cars.com

MON017 City Search

MON018 Citysearch

MON019 Complaints board

MON020 Delicious

MON021 Digg

MON022 Edmunds.com

MON023 Facebook

MON024 Flickr

MON025 Foursquare

MON026 Freemalaysiatoday.com

MON027 Friendfeed

MON028 Get Satisfaction

MON029 Google Alerts

MON030 Google Local



MON031 Google news

MON032 Google+

MON033 Hello peter

MON034 Hmetro.com.my

MON035 IceRocket

MON036 Identi.ca

MON037 Insiderpages

MON038 Iol

MON039 Jbtalks.cc

MON040 Kosmo.com.my

MON041 Kwongwah.com.my

MON042 Linkedin

MON043 Lowyat.net

MON044 MerchantCircle

MON045 Merdekareview.com

MON046 Msn.com

MON047 News24

MON048 Nst.com.my

MON049 Nstp.com.my

MON050 OpenTable

MON051 Photobucket

MON052 Picasa

MON053 Plurk

MON054 Pressbox

MON055 Quora

MON056 Reddit

MON057 Renter's Voice



MON058 Sinchew.com.my

MON059 Sinchew-i.com

MON060 Themalaysianinsider.com

MON061 Thestar.com.my

MON062 TripAdvisor

MON063 Truveo

MON064 Tweet photo

MON065 Twitter

MON066 UrbanSpoon

MON067 Utusan.com.my

MON068 Wordpress

MON069 Worldpronline

MON070 Yahoo Answers

MON071 Yahoo News

MON072 Yahoo! Local

MON073 Yellow pages

MON074 Yelp

MON075 Youtube

Reporting features

RPT001 View Quick Reports

RPT002 Create branded reports

RPT003 Export via HTML & CSV

RPT004 Select date ranges Per day

RPT005 Select date ranges Per month

RPT006 Select date ranges Per week

RPT007 Select custom date ranges

RPT008 Print report, host at live URL and set to email at reoccurring basis



General Reports

RPT009 Scorecard- Summary of interactions, audience, influence and clicks.

RPT010 Message Volume- Track message volume over time.

RPT011 Clicks- Track clicks over time.

RPT012 Top Links- Lists the top links shared.

RPT013 Referring Sites- Pie chart showing referring sites from your shared links.

RPT014 Engagement- Levels of engagement across all posts.

RPT015 Top Posts- Lists the top posts shared.

RPT016 Mentions- Summary of mentions for all keywords.

RPT017 Recently Sent- Recently sent messages.

RPT018 Email Statistics- Email open rates.

RPT019 Team Statistics- Display statistics about each member in your team.

Facebook

RPT020 Best day to post- Chart displaying the best day to publish Facebook Page updates measured be probability of engagement.

RPT021 Best time to post- Chart displaying the best times to post Facebook Page updates measured be probability of engagement.

RPT022 Check-ins- The number of times people checked into a place.

RPT023 Facebook posts and comments- List of Facebook posts with the most engagement.

RPT024 Fan Posts- The total number of posts made by fans of the page.

RPT025 Monthly Engaged Users- The total number of engaged users by month.

RPT026 Monthly Page Impressions- The total number of page impressions by month.

RPT027 Monthly Page Likes (Cumulative)- The total number of page likes (fans) by month.

RPT028 Monthly Page Views- The total number of page views by month.

RPT029 Monthly Posts- The total number of posts published to the page.

RPT030 Monthly Story Comments- The total number of comments across all stories by month.

RPT031 Monthly Story Likes- The total number of likes across all stories by month.

RPT032 Negative Feedback- The number of times people took a negative action (e.g., un-liked or hid a post)

RPT033 New Likes vs Unlikes -The number of new people who have liked your Page vs those who have unliked your Page.



RPT034 Page Engagement- The number of people who engaged with your Page. Engagement includes any click.

RPT035 Page Fans- The number of Facebook Fans on your Page over time.

RPT036 Page Fans by City- Aggregated Facebook location data, sorted by city, about the people who like your Page.

RPT037 Page Fans by Country- Aggregated Facebook location data, sorted by country, about the people who like your Page.

RPT038 Page Fans by Gender and Age- Aggregated demographic data about the people who like your Page based on the age and gender information they provide in their user profiles.

RPT039 Page Fans by Language- Aggregated language data about the people who like your Page based on the default language setting selected when accessing Facebook.

RPT040 Page Fans by Like Source- This is a breakdown of the number of Page likes from the most common places where people can like your Page (see like sources).

RPT041 Page Fans Talking About This- The number of stories created about your Page.

RPT042 Page Impressions- The total number of page impressions.

RPT043 Page Impressions (Unique)- The number of people who have seen any content associated with your Page.

RPT044 Page Impressions Viral Frequency Distribution- The number of people your Page reached from a story published by a friend, broken down by how many times people saw stories about your Page

RPT045 Page Post Impressions- The number of impressions that came from all of your posts.

RPT046 Page Posts- Details about each of your recent Facebook Page Posts.

RPT047 Page Reach- The total number of impressions seen of any content associated with your Page.

RPT048 Page Referrers- Top referring external domains sending traffic to your Page.

RPT049 Page Views- The number of people who have seen any content associated with your Page

RPT050 Photo Views- The total number of photos viewed.

RPT051 Post Comments- The total number of comments for all posts.

RPT052 Post Likes- The total number of likes for all posts.

RPT053 Summary- A summary of posts, likes, fans and comments.

RPT054 Top 5 Facebook Posts- List of your most popular Facebook posts

RPT055 Members- Number of Facebook Group members.

RPT056 Posts- Number of Facebook Group posts

RPT057 Best day to post- Chart displaying the best day to publish Facebook Page updates measured be probability of engagement.



RPT058 Best time to post- Chart displaying the best times to post Facebook Page updates measured be probability of engagement.

RPT059 Check-ins- The number of times people checked into a place.

RPT060 Facebook posts and comments- List of Facebook posts with the most engagement.

RPT061 Fan Posts- The total number of posts made by fans of the page.

RPT062 Monthly Engaged Users- The total number of engaged users by month.

RPT063 Monthly Page Impressions- The total number of page impressions by month.

RPT064 Monthly Page Likes (Cumulative)- The total number of page likes (fans) by month.

RPT065 Monthly Page Views- The total number of page views by month.

RPT066 Monthly Posts- The total number of posts published to the page.

RPT067 Monthly Story Comments- The total number of comments across all stories by month.

RPT068 Monthly Story Likes- The total number of likes across all stories by month.

RPT069 Negative Feedback- The number of times people took a negative action (e.g., un-liked or hid a post)

RPT070 New Likes vs Unlikes -The number of new people who have liked your Page vs those who have unliked your Page.

RPT071 Page Engagement- The number of people who engaged with your Page. Engagement includes any click.

RPT072 Page Fans- The number of Facebook Fans on your Page over time.

RPT073 Page Fans by City- Aggregated Facebook location data, sorted by city, about the people who like your Page.

RPT074 Page Fans by Country- Aggregated Facebook location data, sorted by country, about the people who like your Page.

RPT075 Page Fans by Gender and Age- Aggregated demographic data about the people who like your Page based on the age and gender information they provide in their user profiles.

RPT076 Page Fans by Language- Aggregated language data about the people who like your Page based on the default language setting selected when accessing Facebook.

RPT077 Page Fans by Like Source- This is a breakdown of the number of Page likes from the most common places where people can like your Page (see like sources).

RPT078 Page Fans Talking About This- The number of stories created about your Page.

RPT079 Page Impressions- The total number of page impressions.

RPT080 Page Impressions (Unique)- The number of people who have seen any content associated with your Page.

RPT081 Page Impressions Viral Frequency Distribution- The number of people your Page reached from a story published by a friend, broken down by how many times people saw stories about your Page



RPT082 Page Post Impressions- The number of impressions that came from all of your posts.

RPT083 Page Posts- Details about each of your recent Facebook Page Posts.

RPT084 Page Reach- The total number of impressions seen of any content associated with your Page.

RPT085 Page Referrers- Top referring external domains sending traffic to your Page.

RPT086 Page Views- The number of people who have seen any content associated with your Page

RPT087 Photo Views- The total number of photos viewed.

RPT088 Post Comments- The total number of comments for all posts.

RPT089 Post Likes- The total number of likes for all posts.

RPT090 Summary- A summary of posts, likes, fans and comments.

RPT091 Top 5 Facebook Posts- List of your most popular Facebook posts

RPT092 Posts- Number of Facebook Group posts

RPT093 Members- Number of Facebook Group members.

LinkedIn

RPT094 Clicks- Total clicks across all updates grouped by month.

RPT095 Comments- Total comments across all updates grouped by month.

RPT096 Employee Count- Number of employees who work at this company.

RPT097 Engagement- Monthly engagement percentage across all updates.

RPT098 Impressions- Total impressions across all updates grouped by month.

RPT099 Likes- Total likes across all updates grouped by month.

RPT100 Non-Employee Count- Number of non-employees LinkedIn to this company.

RPT101 Shares- Total shares across all updates grouped by month

RPT102 Connections- Number of connections on LinkedIn Profiles.

RPT103 Posts- Number of LinkedIn posts published on LinkedIn profiles.

RPT104 LinkedIn Group discussions- List of LinkedIn discussions with the most engagement.

RPT105 Posts- The number of discussions on a LinkedIn group

RPT106 Clicks- Total clicks across all updates grouped by month.

RPT107 Comments- Total comments across all updates grouped by month.



RPT108 Employee Count- Number of employees who work at this company.

RPT109 Engagement- Monthly engagement percentage across all updates.

RPT110 Impressions- Total impressions across all updates grouped by month.

RPT111 Likes- Total likes across all updates grouped by month.

RPT112 Non-Employee Count- Number of non-employees LinkedIn to this company.

RPT113 Shares- Total shares across all updates grouped by month

RPT114 Connections- Number of connections on LinkedIn Profiles.

RPT115 Posts- Number of LinkedIn posts published on LinkedIn profiles.

RPT116 LinkedIn Group discussions- List of LinkedIn discussions with the most engagement.

RPT117 Posts- The number of discussions on a LinkedIn group

Instagram

RPT118 Followers- The number of people following this Instagram account.

RPT119 Following- The number of people being followed by this Instagram account.

RPT120 Posts and comments- List of Instagram posts with the most engagement.

RPT121 Media- The number of photos posted to Instagram.

Twitter

RPT122 Best day to Tweet- Chart displaying the best day to Tweet measured be probability of engagement.

RPT123 Best time to Tweet- Chart displaying the best times to Tweet measured be probability of engagement.

RPT124 DMs- DMs over time.

RPT125 Followers- Followers over time.

RPT126 Followers vs Following- Comparison of Followers versus Following.

RPT127 Following- Number of people being followed over time.

RPT128 Klout Score- Klout score over time.

RPT129 Mentions- Mentions score over time.

RPT130 Mentions vs Retweets- Comparison of Mentions versus Retweets.

RPT131 Monthly Tweets (Cumulative)- The total number of tweets posted by month.

RPT132 Network Influence



RPT133 Recent Followers- List of new followers and statistics.

RPT134 Retweet Probability- Probability of tweets being retweeted.

RPT135 Retweets- Retweets score over time.

RPT136 Sentiment- Sentiment over time.

RPT137 Top 5 Tweets- List of your most popular Tweets.

RPT138 True Reach.

RPT139 Tweets- Tweets created over time.

RPT140 Tweets retweeted- Retweets and statistics.

RPT141 Twitter Comparison- Generate a chart to compare growth of several Twitter accounts

RPT142 Twitter mentions- Mentions and statistics.

Google +

RPT143 +1's- The number of people who have +1'd this Google+ page.

RPT144 Activities and comments- List of recent activities and comments on this Google+ page.

RPT145 Followers- The total number of people who had liked this page to their Google+ circles.

YouTube

RPT146 Comments- The number of people who have commented on your videos on YouTube.

RPT147 Dislikes- The number of people who have disliked your videos on YouTube.

RPT148 Favourited- The number of people who have favorited your videos on YouTube.

RPT149 Favourites Removed- The number of people who have unfavorited your videos on YouTube.

RPT150 Likes- The number of people who have liked your videos on YouTube.

RPT151 Shares- The number of people who have shared your videos on YouTube.

RPT152 Subscribers- The total number of people who have subscribed to your YouTube channel.

RPT153 Subscribers Gained- The number of people who have subscribed to your YouTube channel by day.

RPT154 Subscribers Lost- The number of people who have unsubscribed to your YouTube channel by day.

RPT155 Total Videos- The total number of videos on your YouTube channels.

RPT156 Videos and comments Videos and comments - List of recent YouTube videos and comments.

RPT157 Views- The number of people who have viewed your videos on YouTube



Foursquare

RPT158 Check-ins- Number of check-ins.

RPT159 Likes- Number of likes for this venue.

RPT160 People- Number of people.

RPT161 Tips- Number of tips.

RPT162

Monitoring

RPT163 Mention Comparison- Generate a chart to compare mentions of several terms.

RPT164 Mentions By Source- Social mentions by source.

RPT165 Mentions Over Time- Social mentions over time.

RPT166 Negative Mentions- Lists mentions with negative sentiment.

RPT167 Positive Mentions- Lists mentions with positive sentiment.

RPT168 Sentiment- Pie chart displaying positive versus negative sentiment.

RPT169 Sentiment Comparison- Compare sentiment of multiple social monitoring terms.

RPT170 Top Influencers- People mentioning your monitoring terms.

Links

RPT171 Clicks- Track clicks over time.

RPT172 Top Links- Lists the top links shared.

RPT173 Referring Sites- Pie chart showing the sites that referred traffic from the links you shared.

RPT174 Best time to share links- Chart displaying the best times to share links measured be probability of engagement.

RPT175 Team Links- Lists the top links shared across all team members.

Campaigns - Queues

RPT176 All Posts- Lists all posts for a given campaign.

RPT177 Best day to post- Chart displaying the best day to publish updates measured by engagement probability.

RPT178 Best time to post- Chart displaying the best times to publish updates measured by engagement probability.

RPT179 Bounces- Number of emails that bounced.



RPT180 Clicks- Number of people who clicked on your messages.

RPT181 Comments- Number of comments over time.

RPT182 Likes- Number of likes over time.

RPT183 Mentions- Number of people who mentioned your messages.

RPT184 Opens- Number of email opens over time.

RPT185 Reach- Number of people reached.

RPT186 Retweets- Number of retweets over time.

RPT187 Top Posts- Lists the top posts shared.

RPT188 Unsubscribes- Number of people who unsubscribed from your messages.

RPT189 Views- Number of blog views over time

Google Analytics

RPT190 Visits- The number of visitors who visited your website.

RPT191 New Visits- The number of visitors whose visit to your website was marked as a first-time visit.

RPT192 Unique Visitors- Total number of visitors to your website for the requested time period.

RPT193 Time on site- The total duration of visitor sessions represented in total seconds.

RPT194 Organic Searches- The number of organic searches that happened within a session. This metric is search engine agnostic.

RPT195 Bounces- The total number of single page (or single engagement hit) sessions to your website.

RPT196 Page Views- The total number of page views for your website.

RPT197 Unique Page Views- The number of different (unique) pages within a session.

RPT198 Browsers- The names of browsers used by visitors to your website. For example, Internet Explorer or Firefox.

RPT199 Visitor Countries- The countries of website visitors, derived from IP addresses.

RPT200 Visitor Cities- The cities of website visitors, derived from IP addresses.

RPT201 Pages Viewed- List of top pages viewed.

RPT202 Search Keywords- Search terms used by website visitors to find your website.

sendible technical specification

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