SELLER GUIDE

SellerZone List, sell and grow your business

Introducing DealDey Seller Zone

The DealDey Sellerzone model allows the Seller take control of Uploading, Processing and Deliveringorders to customers. All the Seller has to do is Register, List, Sell and Get paid.

Selling on DealDey sellerzone is simple, quick and free of charge.

It builds your brand visibility.

Gives you access to a wide customer base.

Increases One on One Customer Interaction

Direct Customer Feedback

Flexibility Of Shipping

Improved Delivery Timelines

Registration in Four easy steps

Log on to www.dealdey.com,

Click Sell on DealDey at the top right hand corner of the screen or go straight to merchant.dealdey.com.

Existing Merchants: Enter your registered email, password and Click LOGIN

New Merchants! Click Register Today, Fill in your email address, mobile number and password.

A Verification Code would be sent to you.

Enter the code in the verify phone number form

Click “START SELLING”

Forgot Password

Forgot your password! Not to worry

Go to merchant.dealdey.com

Above the Password field, Click “Forgot password.

A Reset Password form pops up, enter your registered email and click the Reset Button.

A Change password link will be sent to you.

Click to successfully change your password.

Setting Up: Profile and Bank Verification

**Once all the required documents have been verified and your seller profile is complete, you can upload your products or services and start selling.

Select your preferred bank “Local” or “International bank”Fill in your bank details and Save.

Fill in your full name, business name, business address, email address, mobile number, state, LGA, opening hours and business description

Dashboard

The DealDey seller zone dashboard is your personal platform to:

Register your business

Upload the deals you want to offer on DealDey.

Manage all your Uploads.

Manage and fulfill your orders.

Redeem your coupons and update your orders.

Manage and request for your payments.

Account Landing Page

Uploading Deals

Click on “New Deal”.

Click on “New Service Deal” to upload Services.

Click on “New Product Deal” to upload Products.

Service Deals

Does your Deal have multiple options? e.g. A food deal with options of rice and beans or rice and spaghetti. Select the appropriate action: Yes or No

• Deal Title - give your Deal a catchy title e.g. Delicious Lunch Meal combo for 899.

Choose the Deal category your deal falls under e.g. City and Travel etc.

Choose the sub category your deals falls under

Select a Beginning date and End date of deal from the Calendar (Deals are featured on the site for 7 – 30 days)

Select an Expiry date from the calendar (this is the date the coupon purchased loses validity)

Uploading Images

Click Add more to upload more images

• To upload images: click browse on the listing and Main image, select your preferred image from your desktop. • Listing image must be , the image must not exceed 302 X 234 pixels• Main image is the , the image must not exceed 670 X 414 pixels

Deal Pricing

How you set your prices can have a host of implications for your business. Pricing right is key in determining the

profitability of your business.

FACTORS TO CONSIDER WHEN SETTING PRICES

Know your target market

Know your customers

Know your competition

Listen to your customers

Deal Pricing

Input the original price

Input the Deal Price (discounted price)

Discount, Commission and your margin in Naira will be calculated automatically.

Press Control to select multiple states you can deliver to.

Set the maximum limit(highest available number of items you want to offer

Deal Redemption Location

• If you have multiple redemption locations, Select Yes

• If you have one redemption location Select No

• Input the address of one of the multiple location

• Click Add Another Address toadd a different address

Deal Description

A good well written deal description can give you the competitive advantage and help increase your sales. Here are a

few tips to guide you in describing your deal:

Put yourselves in the Customer’s shoes i.e. understand your target customer.

Persuade with benefit: Highlight benefits by addressing questions such as: How is your product better than the

competitor? How can your product solve a problem for your customer?

Stimulate Your Customer’s Senses by using sensory words that appeal to any of our five senses.

Be detailed - Product descriptions should answer all the basic questions a customer would ask.

Use Original and Relevant Keywords

Deal Description Service

The Non-stick Cookware Set will give you rest of mind as It will maintain its good looks and last longer. This 10-piece cookware set is constructed from heavy gauge metal, known for heating quickly and evenly, reducing hot spots than can burn food. Buy this and other Kitchen utensils online on DealDey

and get bumper discounts with delivery to your shipping address anywhere in Nigeria.

•Delicious lunch meal combo•Hot pot plate (potatoes and yam with chicken)•Menu includes (choose one):

• White rice with chicken• Jollof rice with chicken• Coconut rice with chicken

The deal should be descriptive, accurate and precise. It can also be represented in Bullet points.

The highlight should contain the unique selling point of the deal.

Deal Description

The Fine prints should contain terms and conditions.

Click submit if your upload is completeClick save as draft if you are yet to complete your upload

Uploading Product Deal

Does your Deal have multiple Variants? e.g. A wrist watch with Green, Red, Yellow and Black straps. Select the appropriate action: Yes or No

• Deal Title - give your Deal a catchy title e.g. Ladies One Ear Fashion Earrings.

Choose the Deal category your deal falls under e.g. City and Travel etc.

Choose the sub category your deals falls under

Select a Beginning date and End date of deal from the Calendar (Deals are featured on the site for 7- 30 days)

Select an Expiry date from the calendar (this is the date the coupon purchased loses validity)

Deal Pricing

Input the original price

Input the Deal Price (discounted price)

Discount, Commission and your margin in Naira will be calculated automatically.

Set the maximum limit (highest available number of items you want to offer).

Shipping Details

The deal should be descriptive, accurate and precise. It can also be represented in Bullet points.

Click to Add Another State

No! Select the redemption locations areas.

Deal Description Product

The Non-stick Cookware Set will give you rest of mind as It will maintain its good looks and last longer. This 10-piece cookware set is constructed from heavy gauge metal, known for heating quickly and evenly, reducing hot spots than can burn food. Buy this and other Kitchen utensils online on DealDey

and get bumper discounts with delivery to your shipping address anywhere in Nigeria.

•Delicious lunch meal combo•Hot pot plate (potatoes and yam with chicken)•Menu includes (choose one):

• White rice with chicken• Jollof rice with chicken• Coconut rice with chicken

The deal should be descriptive, accurate and precise. It can also be represented in Bullet points.

The highlight should contain the unique selling point of the deal.

Deal Description

The Fine prints should contain terms and conditions.

Click submit if your upload is completeClick save as draft if you are yet to complete your upload

Notes

Beginning Date – Date the deal goes live on the site.

End Date – Date the deal leaves the site.

Expiry Date – Date redemption ends.

• All images to be resized to the template size must be on a white background except for cases showingscenarios and Service deal images.

• The dimension of image to be resized must be larger than the template dimension. (e.g. 1200 X 800pixels).

• Ensure the image size ranges from 50KB minimum to 300KB maximum.

Resizing images to template size

Go to Window startup, search for ‘Paint Application’ and launch

On the home bar click on resize, a ‘Resize and Skew’ dialog box pops up

1 2

Enter the horizontal value (300) and Vertical Value (234) for the Listing image

Repeat same steps for the Main / Additional images, horizontal value (760) and Vertical Value (414) and click ok

3

Listing Image Main / Additional Image

Check the ‘pixels’ and uncheck the ‘Maintain aspect ratio’

Resizing images to template size

4 5On the left corner of the bar, click on ‘Paste’ and ‘Select paste from’

A dialog box pops up , locate the source of the file to be resized, click on the file and click ok at the bottom of the dialog box.

Reduced image size proportionally from bottom right to fit the template size and adjust to the middle of the template.

Resizing images to template size

6 7Repeat same steps for the listing image.

A ‘Save as’ dialog box pops up, type the file name and maintain the ‘Save as type’extension. And click save.

Save the file by clicking ‘File’, scroll to ‘Save as’ and click ‘JPEG Picture’

Resizing images to template size

Notification Pane

To request for your payment, please follow the 3 easy steps below

• Log in to your Merchant account

Click on My Money

Click on Request payment and your payment will be processed within 3 working days MY MONEY

My Money

My Money Tab shows your transaction Id

Beneficiary details shows your payment details

Payment History shows all the payment made

Accrued Balance History –shows the total sales

Available Balance shows the money that can be cashed out

• Download CSV Feature helps you manage your orders.

• Click Download CSV, A file will be sent to your registered email on the platform. Details of Customers name, delivery address and phone number are on the file to enable quick delivery.

Download CSV Feature

Clone Feature

You can clone past deals by clicking the “Clone” button on your preferred deal then edit the necessary field.

Notification Pane

For notification on approved, queried and rejected deal Go to “merchant.dealdey.com”Click on the Notification Tab

Dashboard

The dashboard shows essential information on your deal:

• Deals live (Service and products)

• Most recent Payments

• Sales and Redemption Trend (Sold, Paid, Redeemed and Cancelled).

Online Redemption

You can redeem your coupons online

Multi-Redeem – redeem multiple tickets at once.

Verify - to check that the coupon is for your deal

Service Deal Commission

•Listing on DealDey is FREE OF CHARGE! We charge a commission based on sale. The commission charged is a percentage of the totalsales made.

Category Sub Category Discount Margins

Hotel & Travel Local Hotel 25% 15%

International Travel 20% 10%

Food & Drink Restaurants 30% 20%

Fast Food 30% 15%

Spa & Beauty 40% 25%

Training Offline 40% 25%

Online 40% 30%

Professional Services Automobile 20% 20%

Domestic 30% 22%

Medical 30% 20%

Business 30% 20%

Product Deal Commission

•Listing on DealDey is FREE OF CHARGE! We charge a commission based on sale. The commission charged is a percentage of the totalsales made.

Root Category Sub Category % Margin

Fashion Women's Wear 15%

Fashion Beauty & Fragrance 15%

Fashion Women's Accessories 15%

Fashion Watches 15%

Fashion Men's Wear 15%

Fashion Fabrics 15%

Fashion Women's Shoes 15%

Fashion Men's Shoes 15%

Fashion Men's Accessories 15%

Fashion Baby & Kids 15%

Fashion Unisex Wear 15%

Gadget Automobile & Industrial 10%

Gadget Mobile phones/tablets 4%

Gadget Mobiles Accessories 15%

Gadget Electronics 8%

Gadget Computers & Laptops 5%

Gadget Computers Accessories 15%

Gadget Video Games 10%

Gadget Musical Equipment 15%

Gadget Toys & Hobbies 15%

Home Kitchen 13%

Home Health & Personal Care 15%

Home Storage & Household 15%

Home Bed & Bath 15%

Home Large Appliances 12%

Home Small Appliances 12%

Home Living & Dining 13%

Home Baby & Kids 15%

Home Home Decor 15%

Home Sport & Fitness 15%

Home Groceries 5%

Home Books & Stationery 15%

Home Fun & Games 15%

Home Office Equipments 13%

Home Hampers and Gifts 10%

COURIER SUPPORT

ACE : Africa Courier Express

ACE (Africa Courier Express) is consumer oriented logistics company with a world-class technology platform. They have a large base of merchants who ship their parcels and packages by leveraging ACE’s Pay-on-Delivery, tracking and business intelligence services.

ACE requires merchants pay a fixed fee to join their network of merchants. ACE has offered DealDey merchants a fixed fee of N7,500. This is a highly discount rate.

Contact Details: Moses EnenwaliSenior Client ManagerACE (www.ace.ng)2B Oko Awo Street, Victoria Island, Lagos

PHONE: +234 (0) 809 020 7323, +234 (0) 810 803 7621E-MAIL: moses.enenwali@ace.ng

Rated Card

City Run is Lagos based provider of Parcel Delivery and Courier Services. City Run provides delivery services in Lagos only.

Dapo AdemosuCityrun Limited No. 19 Tokunbo Omisore Street Off Wole OlatejuLekki Phase 1Lagos

Email: dapo.ademosu@cityrunng.comMobile No: +234 705 227 8056Website: http://www.cityrunng.com/

CityRun Limited

CityRun

Areas 24hrs Express MPDR Returns to Merchants office Return to Service Point Weight

Within Mainland 550 2000 600 450 0 0-5kg

Within Island 550 2000 600 450 0 0-5kg

Mainland - Island 550 2000 600 450 0 0-5kg

Mainland -Outskirts 1000 2000 n/a 650 0 0-5kg

Packaging 100 100 100 n/a n/a 0-5kg

Island - Outskirts 1000 2000 n/a 650 0 0-5kg

Areas 24hrs Express MPDR Returns to Merchants office Return to Service Point Weight

Within Mainland 900 3000 1200 650 0 5-10Kg

Within Island 900 3000 1200 650 0 5-10Kg

Mainland - Island 900 3000 1200 650 0 5-10Kg

Mainland -Outskirts 1500 3500 n/a 900 0 5-10Kg

Packaging 100 100 100 n/a n/a 5-10kg

Island - Outskirts 1500 3500 n/a 900 0 5-10Kg

Tranzit is a free web/mobile enabled transportation and delivery service provider. Tranzit currently provides delivery only in Lagos.

Tranzit Location Services Ltd

Tranzit Location Services Ltd

All items for Express delivery must be received at the service points before 1pm.

All items for MPDR and 24hour deliveries must be received at the service points before 3pm.

There is no return fee for MPDR and Express deliveriesReturned Items kept at any service point for more than 48hours will attract a N100 charge per day.

2% COD charge for orders below N200000 and N2000 flat fee for orders above N200000

COD will be remitted to the merchant within 48hours

Defintions of Services

MPDR: A tranzit courier will pick up from the merchant and deliver to the customer, Items will be returned at no cost to the merchant

EXPRESS: All items must be brought to the service points before 1pm and will be delivered before 7pm, no return charges for this service

24 hours: All items must be brought to the service points before 3pm and will be delivered within 24hrs, return charges apply to this service

Service Points1. Tranzit Office- 120/12 Bosun Adekoya Street, Oniru, Victoria Island.2. Tranzit- Kexpress office - 123 Ogudu road, Opposite tantalizers

Contact details- 07001000100 or 08096440095

Mexiloyd Express Limited

MEXILOYD.NG…We Deliver The Future!

Shipment

Weights

Within PHC

Metro* (=N=)

Outside PHC

Metro* (=N=)

Bayelsa/Imo/Akwa Ibom

States (=N=)

0.5- 2kg 500.00 1,000.00 2,500.00

2kg-5kg 1,000.00 1,600.00 3,000.00

5kg-10kg 1,300.00 2,000.00 3,500.00

Above 10kg 100 naira/kg 100 naira/kg 100 naira/kg

Within Port Harcourt Metro includes areas in Port Harcout LGA and part of Obio Akpor excluding Areas after Igwuruta, Elele, Omagwa, Onne, Okrika, Eleme and Marine Base which are all considered as Outside PHC Metro.

Mexiloyd Express Limited is a logistics company based in Port harcourt. They current offer delivery services in the South South and South East region only.

Mexiloyd Express Limited

Contact Name - Chiedozie Iloh

Contact Email id - operations.mexiloyd@gmail.com or info@mexiloyd.ng

Contact Phone number - 08186018661

Callamessenger

Location Rate Weight

Lagos N500 0-5kg

Callamessenger was premised on the need to make life a lot easier for its clients and assume the administrative and

logistical burdens typical of the cash-rich, time-poor profile of our client base.

Callamessenger

Contact Number : 09096833809

Drop off LocationsKetu:- 6,olufunmilayo street beside quality wash laundry off Oladogba str off love all street, Ikosi Ketu, Lagos.

Obalende:- 20,Eleshin street off St Gregory road, 3rd street beside UBA bank Obalende.

Pickup Service Requirements

Merchants are required to open an account with Callamessenger. A minimum deposit of N5,000 is required. The maximum deposit is N25,000.

Delivery charges are deducted from deposits. Merchants are required to top-up their accounts once it has been exhausted.

Red Star ExpressRed Star Express is a registered Logistics company in Nigeria. Red Star ix the current Licensee of FedEx in Nigeria. Red Star Express does not offer Cash on delivery services.

Lagos rates

S/N DESTINATIONS 0.5KG – 3KG

(N)

For Additional Kilograms

(N / per Kg)

TRANSIT TIME

1 INTRA CITY (E.g. Lagos–Lagos) 500 200 1-2 Days

2 LAGOS – WESTERN 1,500 250 2–3 Days

3 LAGOS – PHC (& EAST) 2,000 300 3–4 Days

4 LAGOS – ABJ 2,000 300 3–4 Days

5 LAGOS –NORTH 2,500 400 4–6 Days

6 LAGOS – FAR EAST 2,500 400 4–6 Days

7 LAGOS – FAR NORTH 3,500 500 4–7 Days

8 LAGOS – BONNY 5,000 1,000 3-5 Days

Red Star Express

S/N DESTINATIONS 0.5KG – 3KG

(N)

For Additional Kilograms

(N / per Kg)

TRANSIT TIME

1 INTRA CITY (E.g. Benin–Benin) 500 200 1-2 Days

2 INTRA REGION* (E.g. West–West) 2,000 250 2–3 Days

3 EAST – WEST 3,500 300 3–5 Days

4 EAST / WEST – ABUJA 3,500 300 3–5 Days

5 EAST / WEST – NORTH 4,000 400 3–5 Days

6 EAST/WEST – FAR NORTH 4,500 500 5–7 Days

7 PORTHARCOURT - BONNY 1500 700 1-2 Days

Various Destination Rates

Red Star Express

S/N DESTINATIONS 0.5KG – 3KG

(N)

For Additional Kilograms

(N / per Kg)

EXTRA TRANSIT

TIME

1 STATE CAPITAL SUBURBS 500 100 Extra 1 Day

2 OFF STATE CAPITAL LOCATIONS 1,000 170 Extra 2-3 Days

On forwarding Charges

Onforwarding Charge is extra charge for delivery to locations outside State capitals – (suburbs and off city/off state capital destinations)

Additional packaging Charge: We require customers to package items in the safest possible mode, to avoid damages in-transit. While we may need to repackage customer’s items when we see situation that warrants that, in which case, we would charge for the re-packaging.

Insurance: Shipments above N100,000 attracts 1% premium for Pickup of items from merchants and for Delivery of items to addresses provided.

Red Star Express

REGION STATE / CAPITALS COVERAGE

East Awka, Onitsha, Owerri, Port Harcourt, Benin City, Enugu, Asaba, Warri

West Abeokuta, Akure, Ibadan, Oshogbo, Ilorin, Ado-Ekiti

FCT Abuja

North Makurdi, Lokoja, Kaduna, Lafia, Minna, Jos

Far East Uyo, Yenogoa, Calabar, Abakaliki, Aba, Umuahia

Far North Jalingo, Damaturu, Gusau, Kano, Katsina, Benin Kebbi, Gombe, Dutse, Yola, Bauchi,

Maiduguri, Sokoto

Red Star Region* Description

Red Star Express

S/N State Address

1Lagos - Mainland

Aviation Estate Gate, 48/49 Old Ewu Road, Mafoluku, off International Airport

Road, Lagos

2 Lagos - Island No. 27 Kakawa Keffi Street, behind CSS Bookshop, Lagos Island

3 Enugu No. 77, Ogui Road, Enugu

4 Kaduna No. 2, Ali Akilu Road, Kaduna

5 Edo No. 5B, Delta Crescent, off Ikpokpan Road, GRA , Benin City

6 Delta No. 100, Effurun-Warri Road, By Fidelity Bank, Warri

7 Delta No. 405 Nnebeisi Road, Asaba

8 Kwara 163, Ibrahim Taiwo Rd, Ilorin

9 Imo No. 72, Wetheral Road, Owerri

10 Kano No. 12, Bompai Road, Kano

11 Plateau No. 29, Murtala Muhammed Way, Jos

12 Cross Rivers No. 53, Ndidem Usang Iso Road, Calabar

14 Akwa - Ibom No. 113, Oron Road, Uyo

15 Rivers Plot 192 Stadium Road, Port-Harcourt

Drop-off Locations

CourierPlus

CourierPlus is a registered Logistics company in Nigeria. CourierPlus is the current Licensee of TNT in Nigeria. CourierPlus does offers Cash on delivery services at 5% increase on the rates below.

Origin DESTINATION Weight (KG) RATES

Lagos Lagos 0.5-2kg 500

2.1-5KG 1000

5.1-10KG 1500

Lagos Area Wide 0.5-2kg 1050

2-5kg 1700

5-10kg 2300

Lagos Region Wide 0.5-2kg 1550

2-5kg 2650

5-10kg 3200

Lagos Nation Wide 0.5-2kg 2650

2-5kg 3200

5-10kg 3800

Additional kilograme after 10kg is N200.

Improving daily success rate

• Treat every delivery as a special event.

• Always call before proceeding to ship or deliver an order. This enables you to:

Reconfirm the delivery address

Alert the customer of the arrival of the package

Reschedule delivery time if customer will be unavailable. Remember this journey will cost money and time. You do

not want to waste valuable resources.

• Be polite and professional when interacting with customers in person, on calls and in writing. This is a business

transaction. You wouldn’t act otherwise if you had to bid for a job or project.

• Request that customers open and reconfirm items and status of items if received by customer in person.

• Ensure the customer acknowledges receipt of package by signing the delivery note.

Tips for handling customers

Manage your Reputation

• Communication is key, always inform buyers about their order status.

• Ship and Deliver the product you advertise

• Ensure what you offer in the content of your Deal is what you deliver to the customer.

• Send follow up emails and encourage them to give reviews.

• Encourage customers to give feedback on receipt of their order. Send a thank you note after feedback is

given.

Manage your Inventory

To avoid overselling, set a maximum limit. Check your dashboard regularly and keep up with your metrics (sold,

redeemed, delivered, etc.)

Remember Good Customer Service is itself a Good Seller.

To ensure that we maintain good customer experience and you remain a successful merchant on

DealDey, Please ensure you adhere to the suspension stipulations. A merchant’s account can get

suspended for the following reasons:

Minimum of 10% Default in Supply

Sale of counterfeit products

Fraudulent activities

Failure to serve

Quality of service based on at least 10% customer complaints

Sale of substandard products

Suspension Policy

• Default in Supply: o All flagged deals will be unpublished and pending orders cancelled.o Merchants with 10% and above cancellations will be investigated and suspended accordingly.

• Sale of counterfeit products: Claims will be investigated and merchant will be warned or blacklisted accordingly.

• Fraudulent Activities: Merchant will be investigated and blacklisted accordingly.• Failure to serve: Merchant will be investigated and blacklisted accordingly.• Poor quality of service: Merchant will be blacklisted based on a 10% complaint rate and warned if lower

than 10%.• Sale of substandard products:

o First time merchants: merchant gets a warning.o Second default: merchant will be blacklisted.

GETTING RE-INSTATED

To get reinstated on the DealDey platform after suspension, merchant needs to sign a document of commitment

Blacklisted merchants cannot get reinstated

Actions to be taken

Suspension Policy

• Orders not updated as delivered within 14 days are flagged for cancellation and cancellation will be effected 24 hours.

• All flagged deals will be unpublished and pending orders cancelled within 24 hours.• To manage all delayed orders, a filter has been created to help view all orders that have been Flagged for

cancellations.

THANK YOU FOR YOUR TIMELife’s better online!