sap education, learning and enablement, april, 2016 · sap education, learning and enablement,...

SAP Education, Learning and Enablement,

April, 2016

Learn and Connect for Digital Transformation

Matthew Sleaford, Che Osborne, SAP Education & Questionmark

12 May 2016

Success is Simply Human- Transform your user support

Customer

Digital Transformation in a Nutshell

STRATEGY, NOT TECHNOLOGY, DRIVES DIGITAL TRANSFORMATION •

MIT SLOAN MANAGEMENT REVIEW, Summer 2015

4800 Executives and Analysts responded from 129 countries across 27

industries.

Digital Transformation in a Nutshell

Digital Phases

SAP Education

Digital Competence

Training, E-learnings

Digital Usage

OCM, User Adoption,

Performance support

solutions

Digital Transformation

Digital Maturity Early (26%) Developing(45%) Maturing(29%)

Pop. Technology OA, C/S, EAI Web, Mobile, Cloud,

e-commerce, BI

Analytics, Mobile,

Cloud, Social

User

Competency

Learn to Work,

Formal Learnings, KM

Performance Support,

UX, User Adoption

Skills to support

Digital Strategy

Digital Capability

Support

Culture Siloed IntegratingIntegrated and

innovative

Clear Digital Strategy

Focus on process, talent & business models

Embrace risk but don’t tolerate skills gaps

Collaborative & centrally driven

Blanket training, even of new

functionality, isn’t going to give

you best value from your

budget.

Understanding the actual

capability of your employees

will allow you to prioritise and

focus your efforts to target

those areas which will provide

maximum impact, ensuring

the long term success of your

organisation.

Blanket training, even of new

functionality, isn’t going to give

you best value from your

budget.

Understanding the actual

capability of your employees

will allow you to prioritise and

focus your efforts to target

those areas which will provide

maximum impact, ensuring

the long term success of your

organisation.

65% of the issues impacting

SAP performance and

execution are caused by end-

user actions!

45% of training is delivered

to the wrong need.

25% of reported errors are

not real errors.

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 17Customer

The user adoption challengeDesign versus User Adoption

Image: http://westbrook.co.uk/user-adoption-vs-design/


SAP User Experience Management by Knoa- Improve business results by boosting user efficiency

Task/Process

Execution

End-User

Performance

Application

Performance

Application

Utilization

Information &

Metrics

Real-time Data

Collection

Business

Impact

Analytics &

Business Intelligence

BI

Extensibility

Quality of

Service

Usage &

Adoption

Extend your Visibility

Matthew Sleaford, SAP Education / 12 May 2016

Customer

Call to action:

Why Assessment Management Matters

Che Osborne, Questionmark / 12 May 2016

Customer


What can we learn from assessments?

Slide 21

Did they like it?

Did they learn it?

Can they do it?

Can we prove it?


Barrier: No sense of urgency…

…until it all goes wrong


• Create intrigue

• Benchmarks

• Identify needs

• Inform instructors

• Focus attention

• Provide feedback

• Strengthen memory

• Correct misconceptions

• Measure learning

• Certify KSAs

• Get feedback

• Increase retention

Before learning

• Pre-course tests

• Diagnostic assessment

• Job task analysis (JTA)

• Employee attitude surveys

During learning

• Quizzes

• Knowledge checks

Of learning

• Post-course tests

• Observational assessment

• Certification exams

• Follow-up quizzes

• Course evaluation

Assessments through the learning process

D a t a c o l l e c t e d f o r a n a l y s i s


Regulatory Compliance

• Ensure knowledge of laws, regulatory requirements, health & safety

• Demonstrate compliance; reduce risk

Qualification & Certification

• Reliable, valid tests to certify knowledge, skills

• Make sound, defensible personnel decisions

Sales Channel Verification

• Ensure competence and product knowledge

• Increase revenues and customer satisfaction

Technical Channel Verification

• Ensure competence and expertise of technical and service professionals

• Reduce costs and improve customer satisfaction

Measure & Enhance Learning

• Measure knowledge, skills and attitudes –before, during and after learning

• Correct misconceptions and increase knowledge retention

Why organizations use SAP Assessment Management


Customers with SAP Learning Solution

Sanlam

Industry

• Financial services

Needs

• Demonstrated compliance with government

regulations and prove employee

competence

Key drivers

• Reporting to document compliance

• Blended delivery to accommodate variable

bandwidth

• Integration with human resources and

enterprise learning solutions from SAP

BNSF

Industry

• Transportation

Needs

• Testing to qualify 35,000+ employees in in

hazmat, railroad security, and the like

• Testing to certify 20,000 transportation

employees (and recertify every 3 years)

Key drivers

• Authoring features

• Accessibility

• Online deliver to multiple locations

• Security and limit retakes

• Integration with SAP Learning Solution

Nebraska Public Power District

Industry

• Utilities

Needs

• Rigorous and sound assessment

of employees’ knowledge and

competencies to keep NPPD’s employees

safe

• Previous authoring tools not robust enough

to meet nuclear regulatory requirements

Key drivers

• Centralize management of items

and exams

• Secure access for instructors and subject-

mater experts to create items/exams

• Ability to have monitored (proctored) exams

• Integration with SAP Learning Solution


How are our

Assessments doing?

How are our

Participants doing?

Did the learning investment impact

performance?Where are the skills

and knowledge gaps in my organization?

Are my questions and tests valid and reliable?

What did participants think of the learning

experience?

What did participants learn from the training

or course?

How do I coach participants to improve

performance?

How did one group of test takers compare to

another?

Analyze: Reporting and Analytics


SAP Assessment Management by Questionmark- Create, Deliver, and Analyze Assessments with Greater Confidence

Create

Collaborative, secure

authoring of surveys,

quizzes, tests, and

exams

Analyze

Analytics and

reporting to evaluate

results and inform

stakeholders

Deliver

Blended delivery to

support a broad range

of devices and security

needs

Thank youContact information:

Matthew Sleaford

Head of Education SW Sales ANZ

SAP Education

M. +61 466 008 009

[email protected]

Che Osborne

Vice President of Sales

Questionmark

M. +44 (0)207 561 5341

[email protected]

mailto:[email protected]

mailto:[email protected]

SAP Education, Learning and Enablement,

April, 2016

Learn and Connect for Digital Transformation

sap education, learning and enablement, april, 2016 · sap education, learning and enablement,...

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