sa uc2 wan congestion

7/27/2019 SA UC2 WAN Congestion

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Service Operations InsightDemonstration Scenario

Service Impact Due to WAN Congestion


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Service Operations Insight Demo Use Case 2Service Impact Due to WAN Congestion

> Users of a legacy (non-web) application are

experiencing latency.

> The latency is due to WAN congestion resultingfrom users in Singapore logging on through thewrong proxy and saturating the link.

> Service Operations Insight detects the impactof this problem and identifies the qualitydegradation.

> We are able to quickly identify the saturatedlink as the root cause and Network engineersdetail that identifies the proxy server issue.

Scenario Overview Business Value

> Understand real-time service health, impact to

service Quality, and Risk to effective service delivery.

> Reduce MTTR by with root cause analysis and acommon view, end-to-end across the enterprise.

> Improve operational efficiency with context drivenworkflow and integration.

> Through integration, understand how userconfiguration error impacts network response andapplication performance

Business Value

2 CA Service Assurnance

ActorsLine of Business Owner /

IT ExecutivesIT Operations Network Engineer


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2. ServiceOperations Insight

detects qualityimpact to Singaporeusers

3. Root cause isidentified as a WAN

congestion on theHouston link

4. Launch to detailednetwork

performancemonitoring

5. Identify the issuewith congestion onthe proxy link andinitiate remediation

process

1. Call Center

Service usersexperience latency

Service Operations Insight DemonstrationService Impact Due to WAN Congestion

WAN

Congestion



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Real-timeservice status

Historicalperformance

data



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Root cause isidentified as a

problem with therouter in Houston

Users in Singapore

are experiencingdegraded quality inthe form of slower

response times


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The alert from theHouston Router

indicates a risk toservice quality

The details show the

bandwidth utilizationof http traffic on therouter far surpassing

the threshold


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This alert details theimpact to the

Singapore users

Clicking on this linkprovides a deeper drill-down into the networkdetails surrounding this

issue

i i i h i


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Here we see the impact tothe Singapore users as well

as the lack of impact to

users in other clientregions

Clicking here will providea more detailed look atthe Singapore users

experience

S i O i I i h D i


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Here we see performancedegraded to all app

servers of the Call Centerservice for Singapore

users

S i O ti I i ht D t ti


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Excessive HTTP traffic onthe Houston Router was

the cause of the WANcongestion and Singapore

users poor experience

We see this correlates toa huge amount of trafficfrom the US Web Proxy

Server

S i O ti I i ht D t ti


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This saturation of the link

also corresponds to a highdiscard rate furtherdegrading the user

experience


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Questions?

sa uc2 wan congestion

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