resume of rickeata majors - linkedin pdf
TRANSCRIPT
Rickeata Majors Greater Detroit Area
10 years Administrative and Customer Service 5 years financial services
Microsoft Office - Word, Excel, Access, Outlook, PowerPoint Lotus Notes Problem Resolution – Customer Service - Communication Skills Lead supervisor Detail oriented – accuracy – quality output
Goal: resolve customer problems upon the first contact
Take responsibility attitude
Professional Experience
Closing Escrow Specialist June 2015 - December 2015 Title Source – Quicken Loans Detroit, MI
Calculated loan payoff amounts and closing fees Analyzed lender closing instructions to ensure requirements were met Performed final reviews on loan documents, loan payoffs and FHA/VA documents Customer Service – problem resolution with clients during closing of real estate transactions Researched client issues and identified solutions
Loan Processor - Credit Specialist January 2012 - December 2014
Citibank Ann Arbor, MI Examined and reviewed financial information to ensure maximum accuracy for monitoring and
evaluation Managed communications with vendors to obtain appropriate and accurate documentation Trained new staff: Coached, mentored, monitored until ready to self manage Performed mortgage calculations, established closings and partnered with upper management to
obtain approvals
High volume customer service: 300 calls a day
Certified Nursing Assistant April 2011 January 2012 Arcadia Health Care Birmingham, MI
Care of patients, oversaw daily activities Managed vital signs, weight and other health aspects Documented medical progress. Completed forms, reports, logs Supplied consistent patient comfort, used medical devices, transported, socialized
Certified Nursing Assistant Team Lead July 2007 December 2009
Brookcrest Nursing Grandville, MI Supervised staff of 8 Verified payroll and entered time into computer Monitored and assisted with unit management through customer service duties Assisted with patient’s assessment and care plan Collected specimens, measured intake and output, urine testing Recordkeeping, admission and discharge
EDUCATION
Oakland Community College, Southfield, MI Associates degree in process
Certificates and Licensure National Mortgage Licensing System NMLS ID 870507
Certified Nurse’s Assistant – Walker Medical - March 07 - Walker, MI