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  • Work INGRID DOMINIQUE DG CANTOS #27 Cilantro Street, Mahogany Place 3

    Acacia Estates, Taguig City, Philippines Cel No. 09158988809 Email: ingriddcantos@yahoo.com

    ____________________________________________________________________________________ WORK EXPERIENCE The Exchange Regency Residence Hotel- 4 Star Hotel Ortigas Center Pasig City Entry Positon: Front Office Agent August 2014 Present Duties and Responsibilities: v Process Guest Arrivals and Departures v Handles guests concerns and relays guests requests v Cash Handling v Assist with check-in and check-out of groups and tours v Process online and walk-in reservations v Night Auditing

    Seda Hotel, Bonifacio Global City Food and Beverage Practicum Trainee April May 2013 Duties and Responsibilities: v Attended to VIP guests food and beverage concerns at the Executive Lounge. v Acted as Receptionist and Guest Relations Officer to VIP Guests at the Club Floor.

    Astoria Boracay December 2013 Febuary 2014 Hotel Operations Practicum Trainee Duties and Responsibilities: v Assigned in the front office department as a GSA. Did check-ins, updated guest portfolio/ profile,

    did manual posting, pm snack calls and updated breakfast forecast v Assigned in the Food and beverage department as a server and a barista v Assigned at the housekeeping department as a room attendant and assistand of the coordinator.

    CERTIFICATION American Hospitality & Lodging Education Institute Sprott Shaw College Canada Managing Front Office Operations Certified: March 26, 2012

  • EDUCATION Treston International College- Bonifacio Global City, Taguig Graduated March 2014 v Studying Bachelor of Science in Hotel and Restaurant Management v Certification from American Hospitality and Lodging Education Institute (AHLAEI)

    for Managing Front Office Operations, March 2012 v Academic Scholar, School year 2010-2012

    Sprott Shaw College Canada 2010-2012 Hospitality Management 200-855 Duns muir Street Vancouver, BC V6C 1N5, Canada AWARDS v Service Award for Most Written Guest Commendation, The Exchange Regency Residence Hotel,

    Year 2014- 2015 v 1st Place Mocktail Making Contest, Treston International College, February 2012 v 1st Runner up Power Mac on the Spot Photography Competition, February 2011 v MVP of basketball team

    ____________________________________________________________________________________ LEADERSHIP Grade school v President of the Arts Club, school year 2003-2004

    High school v Class President for school years 2006-2007, 2009-2010 v Captain of the volleyball varsity team, school year 2009-2010

    College v Third Year Representative, Hotel and Restaurant Young Professionals, First Semester school year

    2012 _____________________________________________________________________________________ SUMMARY v Implication of Tourism Act 2009 in Hotel H20 February 24, 2011 v Basic Operation in Housekeeping in Hotel H20 February 24, 2011 v Butler Service and Hands-on Opera Training in Pan Pacific August 26, 2011 v John Robert Powes Personality Development Program November 2011 v Asian Culinary and the Art of Service Workshop in Shatec institutes, Singapore September 2012 v Height : 162 cm v Weight : 44 Kg

    REFERENCE v Ms. Joy Sheelah B. Era

    Treston International College Dean, School of Hospitality Management +632-871-6179 v Mr. Joseph John T. Ramirez

    Rooms Division Manager, The Exchange Regency Residence Hotel Exchangre Rd. Corner Meralco Ave, Ortigas Centre, Pasig City +63 9175382329