Name: Dexer Jalandoni QuimpoBirthdate: April 15, 1985Sex: MaleAddress: Blk 3 Lot 2 Saturn Street Maria Aurora Heights subd. San Pedro, LagunaContact #: (02) 847-20-28 / 09064040939E-mail add: dexer.quimpo@gmail.com

Education and training:

- Computer Technician San Pedro Manpower Training center(2005)

- Bachelor of Science in Computer EngineeringIETI College San Pedro Laguna(SY 2006 – 2008) – 3rd year

- Cisco Certified Network AssociateCSCO12975891(2016)

Skills / Abilities:

(Technical)

- Basic computer hardware troubleshooting- Basic computer software troubleshooting- Knowledgeable in basic Telecommunications

(Interpersonal and Professional)

- Accepts constructive criticism and sees it as a potential for development.- Follows procedures and best practices but also open to alternatives to give flexibility to the ever

changing situation.

Work experience:

1. Worked for Verizon Business under FirstSource Limited as a Centralized Order Management Representative. (Started September 2010)

Nature of work includes:** Note: Orders include circuit installations or modification requests to existing ones.

- Tracking orders from start to completion. Work requires planning and implementation to meet milestones.

- Monitoring order progression and meeting report deadlines in a timely manner.- Attending internal calls to provide updates and next action plan. - Maintain records of orders as well as special requests / instructions from each Customer.- Re-validate data with other Verizon Business Groups (Engineering, Project Managers)- Identify potential element of delay (bad weather and back-logs). Sometimes delays are inevitable and

COM is to take action on a follow up remedy.

Telecommunication elements encountered as COM:

- Demarcation - Bandwidth of the circuit- Access media of the circuit (electrical, optical, cable type, connector type)- Circuit type like Internet access, DSL, VPN, Private IP, Private Line, wireless access (EVDO),

SONET, Ethernet and other technologies.

Work ethic as COM:

- Is a team player. Assisting members of other segments in an organized way. Would identify the cause of the problem and coordinate accordingly to deliver reliable service to the Customer.

- Knowledgeable on Customer needs in terms of telecommunications. Things such as circuit type, demarcation, loop delivery date and Customer equipment have always been reviewed and checked.

- Could escalate in a constructive way. Had brought to everyone’s attention the best possible direction.

Personal involvement with other Verizon Business Groups:

Provisioning and Engineering:- Coordinated with Provisioning and Engineering. Was involved on circuit access implementations.

LEC requirements and capacity have always been discussed. Specific installation instructions like extending the circuit have also been arranged.

Project Managers:- Went to open discussions with Project Managers. Fed information to which tasks are feasible on the

schedule and which needs further arrangement. Sometimes Customers would have unique requirements and going the extra mile is necessary.

Work experience:

2. Worked for Verizon Business under SYKES Asia as a Circuit Designer/Provisioner.(Started January 2014)

Nature of work includes:** Note: Orders include circuit and CPE installations

- Working on the Logical circuit design requested by the Customer; ensuring the correct

electrical/optical connectors are installed; and ensuring there is enough capacity from LEC to be delivered to the end user.

- Working with the Order Management Team on the exact circuit details of the Customer which include site visit dates, installation dates and activation dates.

- Working with Verizon LEC to coordinate the circuit preference of the Customer as discussed with the Order Management Team especially connector types and capacity.

- Working with Layer 2 install technician on the requested circuit design prepared by LEC making sure everything is being ordered from LEC correctly before the technician proceeds with installation and configuration of Verizon Layer 2 network devices.

- Working with Layer 3 install engineer to inform them if there are any CPE ordered by the Customer from Verizon. If there is indeed a CPE, I will notify them so they can proceed with scheduling configurations preferred by the Customer. CPE is delivered to warehouse first before getting installed to the actual site.

- Working with Site Engineers to discuss any site requirements needed from the Customer site and relay the information to the Order Management Team

- Working with Project Managers to discuss certain details about LEC to LEC cross connection which may include additional wiring and underground wire installations. The Project Manager would then initiate planning and installation of the circuit with the Customer.