dmh resume 2016

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[email protected] 908 Polk Street, Bay City, MI 48708 (989) 501- 3806 https://www.linkedin.com/in/dianahowze-asq-cqia SKILLS PROFILE Professional with ten years of experience in the quality industry, including document review and preparation, auditing, and root cause analysis. Expertise in team-building, conflict management, and systems improvement. Solid background in computer operations, office administration, and customer service. PROFESSIONAL EXPERIENCE Center Quality Manager, 07/15 to 02/16 Talecris Plasma Resources, Saginaw, MI Reviewed all manufacturing records for accuracy and completeness Conducted internal audits to determine compliance with Federal and State regulations Observed and evaluated employee performance Collaborated with Operations team to promote shared goal of optimal production levels with highest standard of quality Created and managed spreadsheets to facilitate data analysis for monthly quality reports, which were reported to facility staff and senior management Conducted weekly seminars with staff members (i.e. professionalism in the workplace, ethics, customer service) 1 | Page DIANA M. HOWZE

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Page 1: DMH Resume 2016

[email protected] 908 Polk Street, Bay City, MI 48708 (989) 501-3806https://www.linkedin.com/in/dianahowze-asq-cqia

SKILLS PROFILE

Professional with ten years of experience in the quality industry, including document review and preparation, auditing, and root cause analysis. Expertise in team-building, conflict management, and systems improvement. Solid background in computer operations, office administration, and customer service.

PROFESSIONAL EXPERIENCE

Center Quality Manager, 07/15 to 02/16

Talecris Plasma Resources, Saginaw, MI

Reviewed all manufacturing records for accuracy and completeness Conducted internal audits to determine compliance with Federal and State

regulations Observed and evaluated employee performance Collaborated with Operations team to promote shared goal of optimal production

levels with highest standard of quality Created and managed spreadsheets to facilitate data analysis for monthly quality

reports, which were reported to facility staff and senior management Conducted weekly seminars with staff members (i.e. professionalism in the

workplace, ethics, customer service) Implemented strategy for error reduction and streamlining, which resulted in a

decreased deviation rate of 75%; maintained quality Key Performance Indicator score of ≥98%

Quality Associate II, 07/12 to 07/15

Talecris Plasma Resources, Canton, OH

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DIANA M. HOWZE

Page 2: DMH Resume 2016

DIANA M. HOWZE

Assisted with audit preparation Submitted regulatory agency materials after thorough review Provided ongoing feedback to staff members regarding performance and error rate

PROFESSIONAL EXPERIENCE (continued)

Donor Processing Department Supervisor, 05/07 to 07/12

Talecris Plasma Resources, Canton, OH

Directly supervised staff of 20+employees Scheduled and coordinated staff to ensure efficiency Addressed customer concerns and questions Continuously monitored and reported employee performance Resolved interdepartmental conflicts utilizing collaborative style of

management Served on Employee Appreciation Committee, coordinated team-building

events

Donor Processor/Designated Trainer/Quality Reviewer, 04/06 to 05/07

Talecris Plasma Resources, Canton, OH

Screened customers for donation suitability Trained staff members on processes and procedures Conducted pre-donation review of production records; reported and

corrected deviations

EDUCATION

College Preparatory Diploma/Vocational Business Studies, Jackson High School, Massillon, OH

Vocational Industrial Clubs of America, President Diversified Cooperative Training, Vice President

Certified Quality Improvement Associate, American Society for Quality

Microsoft Word and Excel Proficiency Certifications

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Page 3: DMH Resume 2016

DIANA M. HOWZE

VOLUNTEER ACTIVITIES

My Sister’s Place, Domestic Violence Shelter Administration, Canton, OH

Ohio Reads, Literacy Program Tutor, Massillon, OH

Habitat for Humanity, Family Residence Building Assistant, Canton, OH

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