resume 2016
TRANSCRIPT
Hilary Hodges, CPDT, CYT, CR, CA1535 W. Stoll Place Denver, Co. 80221
(517) 303-1575
SUMMARY
I am a conscientious and self-motivated individual who works well in a team and independently. Through my diverse experiences, education, and training I have acquired technical knowledge of insurance protocols, products, and terminology. I am experienced in handling various types of clients and issues while building long-term customer relationships with an emphasis on satisfaction and loyalty. I am goal oriented with a particular focus on accuracy and detail with the ability to multi-task effectively and efficiently.
PROFESSIONAL EXPERIENCE
Member Care Representative, Inbound call center, Nationwide Pet
May 2015 – Present
-Successfully manage 45 member inquiries per day by providing:
o Claims information
o Policy coverage
o Rider and endorsement explanation
o Billing & payments
o Website support
-Educate policy holders on claim submission, processing, adjudication, and reimbursement protocols
-Currently proficient knowledge of required insurance software (Renaissance & Citrix)
- Completed elected developmental training:
o Six Sigma White Belt
o Orange Frog Positive Psychology
Concierge, Elixir Massage
April 2014- April 2015
-Provided outstanding client experience with guest relations by:
o Receive and direct guests
o Fielding phone calls & Scheduling appointments
o Conducting facility tours for perspective guests.
o Billing & Payments
o Worked with guest to customize their experience.
-Proficient in required booking software (Millennium system).
-Met and exceeded monthly membership and product sales goals.
C0-Founder, Creature Kind Pet Sitting
December 2013 – Present:
-Developed, organized and implemented customized solutions for pet care:
o In home and out call pet sitting service
o Administer subcutaneous, oral, and/or topical medications for dogs and cats
o Adhere to current laws and highest industry standards
o Provide consistent, reliable, loving animal care for all clients
-Business administration: scheduling, interviews, tours, finances, marketing
Out-Patient Assistant (OPA), Receptionist, University Hills Animal Hospital, Denver, CO
May 2013 – April 2014
Receptionist:
Provided exceptional client care by providing:
o Receive and direct clients and their pets.
o Fielding telephone calls & scheduling appointments
o Billing & Payments
o Guiding tours through the facility for perspective clients.
- Pulling files and tags for daily appointment list
-Data entry/ update of client information in the computer system (Infinity system).
OPA:
-Assisted Veterinarians with exams, surgery, laboratory tests, radiology, and pharmacy
-Performed preliminary exams and client intake interviews
-Communicated technical information from Veterinarians to clients
-Maintained and updated medical records in Veterinary Software (Infinity system)
Manager, Care Technician & Groomer, Mile High Mutts, Denver, CO
May 2010 – July 2012
Front Desk Manager:
o Provided superior client service by:
o Receiving and directing clients and their pets
o Fielding phone calls & scheduling appointments
o Maintained clear and consistent communication with clients to ensure clients pet care needs were met.
o Billing & payments
o Guiding tours through the facility for perspective clients.
Data entry:
o Pulling files and tags for daily attendance list
o Entry/ update of client information in the computer system.
-Provided facilities management and animal care, including medications, first aid, and grooming services.
EDUCATION AND TRAINING
Front Range Community College, Westminster, CO
-Certifications in Aromatherapy, Reflexology, Yoga, & American Sign Language Studies
Pima Community College, Tucson, AZ
-American Sign Language Studies
Arizona Canine Academy, Sierra Vista, AZ
-Dog behavior, modification and training techniques, animal first aid and CPR
-Research project: Canine Massage Therapy: Techniques and Effective Uses
-Basic handling and grooming skills
Mid-Michigan School of Canine Cosmetology, Lansing, MI
-Basic handling and grooming skills
Bel Rea Institute of Veterinary Technology, Denver, Colorado
-Medical Mathematics and Veterinary technical terminology