respa - best practices and lessons learnt from egov...
TRANSCRIPT
2013 UNITED NATIONS PUBLIC SERVICE FORUM
“ReSPA - Best Practices
and Lessons Learnt from
eGOV regional
comparative study”
Goran Patrovic, ReSPA Training Manager
24-27 June 2013
Bahrain International Circuit
Manama, Kingdom of Bahrain
Who we are? Membership? Established? Objectives?
To support closer cooperation
amongst the PA in the WB
countries;
To support development of the
HR in line with basic principles
of European Administrative
Space;
To strengthen administrative
capacities for EU accession.
General information on ReSPA – Regional
School of Public Administration
ReSPA Members
Political Relevance of ReSPA’s
establishment
Common regional organization;
Jointly FUNDED - EU funded and ReSPA member countries annual contributions;
Jointly MANAGED by Governing Board;
STAFFED from the region
Jointly MANAGED by Governing Board;
STAFFED from the region
CONFERENCES RESOURCE CENTRE
REGIONAL COMPARATIVE
STUDIES
MOBILITY SCHEMES
TRAINING
NETWORKING
ReSPA’s Core Activities
Values
Holistic approach towards ReSPA Regional
eGOV comparative study preparatory activities
Overall goal of the study
The overall goal of the study was to enhance the level
and quality of eGovernment in the six ReSPA member
countries and Kosovo* in a manner which both takes
account of their specific and different needs as well as
aligns them as closely as possible to European
developments and standards.
*This designation is without prejudice to positions on status, and it is in line with UNSCR 1244
and the ICJ Opinion on the Kosovo Declaration of Independence
Specific objectives of the study
I Support the training organisations of the six ReSPA member countries and Kosovo* to help build the capacity of their public sectors to deliver efficient and effective eGovernment and particularly beneficial public eServices for citizens. (Examples of capacity building initiatives include training, mobility schemes, study visits, cooperation, best practices, etc.)
II Identify appropriate regional project opportunities for the six ReSPA member countries and Kosovo*,particularly in relation to beneficial public eServices for citizens, and in relation to any available European and other international funding and support programmes.
III Contribute to medium- and longer-term strategic eGovernment development in the six ReSPA member countries and Kosovo*,, including recommendations for further initiatives, studies and policy enhancements.
This designation is without prejudice to positions on status, and it is in line with UNSCR 1244 and the ICJ
Opinion on the Kosovo Declaration of Independence
Regional Comprative eGoverment Study
– implementation phase
• Started in September 2012 with a kick-off networking event, for presenting,
discussing and agreeing the scope of work of the project, including a
questionnaire template and work specification
• Final report presented in February 2013 in Skopje, Macedonia in
coorganization with Ministry of Informatics and great support of Minister Ivo
Ivanovski from Macedonia and Minister Arsen Bauk from Croatia
• Two international experts engaged for establishment, supervision and
consolidation of the national inputs – Jeremy Milard and Louise Thomasen
• Fourteen reginal experts engaged
• Support to establisment of the conpect and work supervision by ReSPA
Main challanges related to Toolkit
preparation
Each of the 7 stakeholders had different:
Institutional setup
Legal framework
Tradition and level of eGov development
Main challanges related to Toolkit
preparation
Formulation of unique methodology addressed:
Question how to highlight the level of development of
eGOV in the WB
Positive competition in WB
Challanges for Toolkit implementation
Identification of related sector priorities – what could
provide the biggest impact contributing to efficient and
effective PA
National versus regional i.e. Western Balkans
Structire of the main report of the study
• Section 1 – Bacground info
• Section 2: Global and European eGovernment context
• Section 3: Comparative analysis of eGovernment in the Western Balkans
• Section 4: Summary status and strategic development of eGovernment in the Western Balkans
• Section 5: Country proposals for eGovernment capacity building in the Western Balkans
• Section 6: Country proposals for eGovernment project opportunities in the Western Balkans
• Main recommendations and conclusions
Bacground of the study
There have been a number of previous studies and sources of information and
data which this study has drawn upon and which provide a context for it. These
include:
• ITU “Measuring the Information Society”
• The UNDP’s Electronic South Eastern Europe (eSEE) Initiative,
including the 2010 Report “eGovernance and ICT Usage”:
• Overview of the status of the implementation of the set of basic
eGovernment Services as stated in eSEE Agenda Plus
• UN eGovernment Survey 2012
• Eurostat eGovernment data
• EU eGovernment benchmarking data
Results and main challanges evolved
from the study
Technology
Processes and
Peoples skills
Organizational Management
Results and main challanges
Technology is not considered as the one of the biggest
problems (hardware/softvare,etc)
Processes, HRM/HRD and
Organizational Management – biggest challanges
Indetified areas
Regional networks
Regional centers
ICT infrastructure and communications projects
eGovernment enabler project ideas
Functional governance areas
Management of the projects
Regional networks expectations from
the toolkit
To determine the level of related e-services
development in the WB
To highliht the level of implementation of the National
Interoperability Framework in the WB
To detect whether and how electronic archieve is used
in the WB
General expectation – to develope toolkit which can be
used as “living document” for Monitoring and
Evaluation of the eGoV sector development in WB
Regional networks – toolkit findings
Establishment of ReSPA Online Campus
Establishment of the regional Online community of
eGovernment practitioners
Continuation of regional network of eGovernment
practitioners
Regional centers
National Training Center, (e-academy)
eGovernment Education Point for ReSPA countries
Municipal contact centre
ICT infrastructure and communications
projects
ICT infrastructure for schools and universities
Building a unique national platform for GIS
Regional Initiative for Open Data
eGovernment Data Governance
etc
eGovernment enabler project ideas
Toolkit provided :
basis for comparison between WB stakeholders
Identificitaion of the most important project
intervention areas in domain of eGOV
Support for WB eGoV practicioners to lobby for changes
and obtain support from decission makers
Examples:
Project for ECDL standard – Montenegro and Croatian model
inspired colleagues from Serbia to run project (in Sr among
other only digital literacy is required for PA position)
Project for population registry - Sr
Functional governance areas
E-register so that parents to check the results of their
children
Internet Tax Office Project
National Police Network Project
National Judicial Network Project
Contact centre for electronic appointments in Health
Care Centers and hospitals (via e-mail, SMS, phone call)
etc
Management of the projects
Management and control of eGovernment IT resources
Code of conduct
eGovernment Human Resources Capacity Building
Software for Public Funds Management
etc
Indetified eGoverment project areas
Considered as one of the tools for
innovation and modenization of the
PA – observations on e-registries
Country proposals for eGovernment
capacity building in the WB
Balanced assessment to be made in relation to level of support across the countries, feasibility, costs involved, time required, expertise needed, other resources required, and synergies with other activities
Regional networks
Continue the ReSPA eGovernment network
Collaborative network with practitioners
Regional University Network
Register pools of expertise for specialized help
Brokering and matching function
Regional centers
Regional eAcademy
Regional Research and Development Centre
Regional Interoperability Centre
Contact centre for electronic appointments in Health Care Centres and
hospitals (via e-mail, SMS, phone call)
Municipal contact centre
Country proposals for eGovernment
capacity building in the WB
Training, education, workshops and seminars Training of trainers
Prepare curriculum on eGovernment for target groups
Learning from neighbouring countries about eGovernment
Regional approach to common problems
Issues to be addressed by capacity building initiatives Change management
Privacy impact assessment (personal data usage)
Management of IT projects in administration (from idea and technical specification to
acceptance)
Measurement of eGovernment outcomes
International measurement of eGovernment
IT security – basics
Country proposals for eGovernment
capacity building in the WB
Conferences and other events Establishing an annual ReSPA eGovernment Conference
In the context of the Conference, run a Western Balkans eGovernment
Awards competition
Surveys and studies Studies on citizen satisfaction, on business needs and government
benefits of open data, on how to involve WB in pan-European
eServices, on PPPs, on economic benefits evaluation.
Publish regional and other eGovernment studies in local languages as
well as English
Web and online presence Design, develop and implement an eGovernment learning portal
Overall recommendations
The headline recommendations are the need for the six ReSPA member countries and Kosovo* to focus on the following eight cross-cutting issues that interconnect eGovernment and public administration:
The need for a long-term strategic approach together with
institutional and legal backing
Change management to counteract resistance to positive change
The training and support
*This designation is without prejudice to positions on status, and it is in line with UNSCR 1244 and the ICJ Opinion on the Kosovo Declaration of Independence.
Overall recommendations
User-friendly and accessible eGovernment services of high
quality
Move towards open government, transparency, open data and
the use of social media, again with both a financial and a
social business case.
Continuous measurement and monitoring of eGovernment in
order to fine tune both the financial and the social business
case.
More specific recommendations
WB to focus more on:
Standardization of digital literacy of PA according to the EU
standards
Further development of 5 basic national registries
Strenhtening of public electronic services (12+8+3)
Better engagement of the legal units in particular in
development of e-services in line with EU recommendations
and Directives
Segregation and highter specialization between
organizational, technical and legal framework within the
eGoverment
