Refrigeration Magazine - May 2016

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The May 2016 issue of Refrigeration Magazine focuses on trucking in the packaged ice industry and how to maintain your fleet


<ul><li><p>KEEP ON TRUCKINGAnd The Issues That Go With It </p><p>MAY 2016</p><p>+SIE Enjoys A Great Meeting</p></li><li><p>May 2016 REFRIGERATION Magazine 3 </p><p>13</p><p>6 21</p><p>25</p><p>23LEAD FEATURE - TRUCKING</p><p>13 Thousands of truck drivers tell us how to attract and retain drivers</p><p>14 8 ideas to find and keep drivers</p><p>INDUSTRY EVENTSSIE enjoys successful meeting</p><p>8 Raymond South honored as Hall of Famer</p><p>ALTERNATIVE REFRIGERANTS IN MERCHANDISERSThe Case for R-290</p><p>CONVENTION CALENDAR</p><p>MAINTENANCE TIPSMerchandiser Maintenance</p><p>FIND OUT MORE AT OR CONNECT WITH US AT</p><p>Table ofCONTENTS</p><p>DEPARTMENTSspICE The Last Mile 4AD INDEX A list of our advertisers 26CLASSIFIED ADS Classified advertisements by region 26</p><p>FEATURES</p><p>EDITORIAL STAFF</p><p>Mary Y. CronleyEditor/ 819-5446</p><p>Joe CronleySenior Staff 295-5712</p><p>Markurious Marketing GroupArt 439-6534</p><p>ADVERTISING, SUBSCRIPTIONS, ACCOUNTS</p><p>Mary Y. CronleyEditor/ 819-5446</p><p>Established as ICE in 1906, Refrigeration Magazine is published thirteen times a year, including the Annual Buyer's Guide. </p><p>Postmaster: Send notice by form 3579 to:Refrigeration Magazine260 Lakeview Ridge EastRoswell, GA 30076</p><p>Annual Subscriptions: US: $49/year or $79/two yearsInternational: $79/year</p><p>Single Copies: $6/copy</p><p>Copyright 2016 by REFRIGERATION Magazine. All rights reserved.</p><p>May 2016Vol. 199 No. 6ISSN #0034-3137</p><p>1323</p><p>6</p></li><li><p>4 REFRIGERATION Magazine May 2016</p><p>The Last MileIn the Internet business, the slowest part is called the last mile.</p><p>A company can lay fiber optic cable down main street, install state of the art transmission points, and create a network fast enough to handle a stock market. If your house is too far from the main line, though, you may not get the best hookup. Your kids will complain that with all ten of their devices going at the same time, they had to wait ten seconds to watch their besties Vine. That is intolerable.</p><p>The last mile is that part between the super high speed line and the point where service is actually needed. Its the part the customer has to pay for directly, has to get their yard dug up or building wired, and its the last bit to get finished.</p><p>You have a last mile too. You may have a brand new plant this year, all shiny stainless steel, a first-in-first-out bottom feed bin system, a row of state of the art form fill and seal packaging machines and an automatic palletizer. Your freezer room is squeaky clean, and your software makes sure loadouts match customers every time.</p><p>Your customer will probably never see that plant that you invested so heavily in. After the regional buyer checks to see that you have a food quality plan in place, you may never have a conversation about it. If its 5:30 on Friday afternoon and your driver snaps at a store manager, though, you will hear about it.</p><p>Your driver, and the vehicle with your name on it, is your last mile. They are what represents the entirety of your company to the store level people. </p><p>Now is the time to make sure your last mile is as solid as your plant and equipment. Well-maintained, clean trucks (outside and in) will present your best self. Uniformed drivers whose appearance is enforced will be listened to differently than slobs.</p><p>Consider customer service skills in your hiring practices, and do some customer service training for your drivers. You dont have to hire a trainer or consultant. Spend a couple of hours on YouTube and pick two or three simple videos you think theyll watch. Quiz them on it. Come up with some standard responses for your most likely store level issues: breakage, merchandiser condition, out of stocks, whatever are your real world issues.</p><p>This is the only time you will get, and this is the cheapest way you have to improve your brand to the people who see it every day. In this business, the last thing trucking is about is the truck. What its really about is how that driver treats the people who deal with your end consumer.</p><p>Nows the time to make sure that last mile, the distance from your back door to the inside of the store, is as carefully and cleanly executed as the product you make.</p><p>Happy Reading!</p><p>Mary Yopp CronleyEditor, Refrigeration Magazine</p><p>spICE</p><p>"Now is the time to make sure your 'last mile' is as solid as your plant and equipment. Well-maintained, clean trucks (outside and in) will present your best self."</p></li><li><p>May 2016 REFRIGERATION Magazine 5 </p></li><li><p>With a great crowd, sunny, warm and breezy weather, and an educational program on tap, Southern Ice Exchange celebrated its 127th year as an association with a convention, March 30 April 2 at the Westin Cape Coral, Fla.</p><p>Sean Odom, Ice Plant Inc., was elected President, succeeding Gary Bloodworth, Tennessee Valley Ice. Other officers are listed on page 9.</p><p>Tommy Sedler, Home City Ice and current IPIA Chairman, updated the group on the IPIAs work for the ice industry, including PIQCS (Packaged Ice Quality Control Standards) and FSMA (Food Safety Modernization Act). Tommy said his philosophy is to work hard for what you deserve, and his track record as a successful family business entrepreneur is testimony to this. More on Tommys longtime involvement within the industry will be forthcoming in Refrigeration Magazine (RM).</p><p>Gary Bloodworth led several important Round Table topic discussions, including why there is so much driver turnover. It was brought up that CDL truck drivers are hard to find. Some of the reasons for that, and an overview on CDL training (or lack thereof) is written about elsewhere in this months issue.</p><p>Scott Steward is a commercial truck driver. Six years ago, he says he went to a Lees Summit company and within two </p><p>Workplace SafetyIndustry Events</p><p>SIE ENJOYS SUCCESSFUL MEETING </p></li><li><p>May 2016 REFRIGERATION Magazine 7 </p><p>days and a mere four hours behind the wheel was able to get a commercial license to drive a semi.</p><p>He now says that route to get his commercial drivers license or CDL was a mistake.</p><p>"Its not safe, its not safe at all, said Steward. "Youve got a lot of inexperienced drivers out there that dont know how to handle something that large.</p><p>A new rule proposal would set a federal standard for behind-the-wheel training for commercial truck drivers.</p><p>A new rule proposed by the Federal Motor Carrier Safety Administration would require a minimum of 30 hours behind the wheel training to get a Class A commercial drivers license to drive the big rigs. That time includes a minimum of 10 hours operating the truck on a practice driving range.</p><p>Suppliers Leer and Polar Temp led a keen and informative forum on merchandisers and the EPA changes. Polar Temp and Leer have taken the initiative in meeting the challenges of 404 being phased out, and taking the lead on getting in front of the challenges as it pertains to merchandisers.</p><p>Brian Dallman, engineer with Polar Temp brought up the Emersons E360 Forum from which hed just returned, and learned the Freon regulations for inside the merchandisers.</p><p>The average age of service technicians is now 54 years old, so theres a great need for educating, training, and creating career opportunities in the refrigeration industry for younger generations.</p><p>Karl Katuin, engineer with Leer, gave us all a class and lesson on Alternative Refrigerant Terminology. He said, 513A seems to be the most efficient replacement. But there is very little training for handling refrigerants.</p></li><li><p>8 REFRIGERATION Magazine May 2016</p><p>He also spoke on the life expectancy of the foam-in merchandisers. Look for bags half melted at the bottom of the box to tell you how its holding up, he said.</p><p>More on this important topic will be found elsewhere in this issue, and in addition, Leer and Polar Temp will be providing a regular column on keeping up with merchandiser adaptation to EPA and DOE (Dept. of Energy) challenges.</p><p>Merchandiser maintenance was also on the agenda. Topics covered on this were: Cosmetic fixes; costs to refurbish newer versus seasoned boxes; adding texture or prints to hide dents and flaws; taking off compressors and scrapping the parts; diamond plating down low where the big dents are; taking the doors off, cutting them to fit the bottom </p><p>to make a new floor; converting inside merchandisers to outside merchandisers; evaluating the cost of refurbishing on a spreadsheet to keep as part of your companys balance sheet; and tips for moving merchandisers.</p><p>Andy Harman, Harman Ice, led a Town Hall meeting on Insurance flood, health, workers comp, depreciation, debt reduction and rent, cost of distribution, and the challenges of hourly to salaried employees. The comment was made that theres very little motivation with the hourly labor force, and a much higher motivation and return on the commissioned employees.</p><p>He also discussed new versus used trucks. When he asked, How many of you have new trucks? most of those in attendance raised their hands. </p><p>Obviously the cost is higher, initially, with new trucks, but you would save on maintenance, theres less downtime and loss income. But again, insurance is higher, fuel costs could be an issue and your route density needs to be measured. One in attendance said his happiest and most productive drivers are, of course, the ones who get to drive the new trucks.</p><p>RM will be elaborating on the good topics covered at the SIE and all the regional conventions in future magazine issues.</p><p>One well-deserved honor came to Raymond South, Keith Manufacturing, as he was presented the SIE Hall of Fame Award. Raymond is loved immensely in the ice industry, and has worked his career for the betterment of it. Congratulations, Raymond!</p><p>In addition to being inducted into the SIE Hall of Fame, Raymond South celebrates another milestone this spring. This May marks 20 years with KEITH Mfg. Co., where he has spent time getting to know friends and customers alike in the ice industry. </p><p>When KEITH first entered the ice market with its WALKING FLOOR storage and conveying bins, Raymond was tapped by then sales manager, Mark Beason, to help build a customer base. The goal was to sell this new piece of equipment to an industry unfamiliar with the technology. </p><p>Mark and I took this machine and started pushing it, said Raymond. With the help of Automatic Ice Systems, we were able to sell the first bin to Arctic Ice of St. Louis, Missouri. That was 19 years ago and Raymond hasnt looked back.</p><p>His service in the ice industry reaches beyond sales. Raymond has served as chair of the International Packaged Ice Associations membership committee, as well as sat on the boards or served as a supplier representative for several of the regional ice associations. </p><p>Raymonds been a southern gentleman from the start. He grew up in Columbus, Georgia, and then attended South Georgia College on a football scholarship where he played under renowned coach Bobby Bowden. From there, Raymond attended Auburns School of Textiles, which led him to a career in industrial sales. Today, Raymond resides in Alabama with his lovely wife Kathryn.</p><p>sie hall of fame recipient RAYMOND SOUTH CELEBRATES 20 YEARS WITH KEITH</p><p>Workplace SafetyIndustry Events</p></li><li><p>May 2016 REFRIGERATION Magazine 9 </p><p>Sean Odom, Ice Plant Inc. ................................................ President(succeeding Gary Bloodworth, Tennessee Valley Ice)</p><p>David Bryant, The Ice Man ........................................Vice President Dawn Ladd, Southern Ice Exchange ..............Secretary/TreasurerCharlotte Maginnis, Leer .......................... Supplier Representative BOARD OF DIRECTORS Jody Botner, Corbin Ice; Phillip Brasher, Modern Ice; Patty Franklin, Polar Temp; Howard Mackie, Zippy Ice</p><p>SIE ELECTED OFFICERS</p></li><li><p>10 REFRIGERATION Magazine May 2016</p><p>Industry UpdateWorkplace SafetyIndustry Events</p></li><li><p>May 2016 REFRIGERATION Magazine 11 </p><p>Matthiesen equipment is trusted worldwide to move, condition and package </p><p>millions of pounds of ice every day.Reliability that works for you!</p><p>Bulk Bagger Drying Belts</p><p>Belt Conveyor</p><p>VL Bagger Block PressBTO System Magic Finger</p><p>VLS Bagger Bucket Elevator</p><p>Automatic Baler</p><p>Screw Conveyor Rotating Table Dewatering Reel</p><p>Shakers Crusher Live Bottom Bin</p><p>Heat Seal Bagger</p><p>Gravity Bins</p><p>Bagger</p><p>Customized solutions to meet your needs.the name youve come to trust 1-800-624-8635 |</p></li><li><p>12 REFRIGERATION Magazine May 2016</p><p>Family Business</p><p>2016 KEITH Mfg. Co. All Rights Reserved.</p><p>KEITH can handle it.KEITH Mfg. Co.1.800.547.6161</p><p>Low Maintenance Higher Quality Ice No Ice BuildupTrue FIFO Rotation Horizontal Metering Vertical CombBuilt to Last Superior by Design</p><p>When you go home for the night, the last thing you want to do is worry about what is going on at the ice plant. Used as a surge bin, the KEITH Ice Storage &amp; </p><p>optimizing run time for the ice machine and by storing ice for processing during work hours.</p><p>ice storage &amp; metering systems</p><p>The Ultimate Babysitter</p><p>Bins are built to last using the best FDA approved food grade materials and are driven by reliable WALKING FLOOR technology. </p><p>Workplace SafetyIndustry Events</p></li><li><p>May 2016 REFRIGERATION Magazine 13 </p><p>Editor</p><p>'s Note</p><p>How do I attract drivers? In a survey recently published by National Retail Systems Inc., it's no surprise that 79 percent of the thousands of drivers polled nationwide agreed that salary was most important when choosing a job. But that's not all...</p><p>As a truck driver what most attracts you to a job? </p><p>David Bullins, NRS east coast recruitment officer for truck driver jobs, said, It used to be that regional and long-haul drivers were making better money, but now with the new hours of service they are required to have more downtime.</p><p>That downtime ultimately means less money so drivers are now making the push to become local drivers instead. Since drivers cannot run like they used to home-time has now become a higher priority, said Bullins.</p><p>Focus on retention.Respondents said that low pay, lack of respect and not enough home time are reasons why drivers leave the industry.</p><p>Companies are spending thousands if not millions of dollars per year towards advertising truck driver jobs instead of addressing some of the root causes of the truck driver shortage, says Chris Saville, NRS marketing director. </p><p>Where do drivers go to find truck driving jobs?</p><p>Lead FeatureMost of the CDL driving jobs are for over the road truckers, and you may be directly competing with these companies for drivers. Packaged ice has one overwhelming advantage over these </p><p>jobs, though. In survey after survey, drivers cite their number one complaint about their jobs as not enough home time. You can offer </p><p>something that almost no over the road company can: being home every single night. A successful hiring strategy should emphasize this fact.</p><p>THOUSANDS OF TRUCK DRIVERS TELL US HOW TOAttract and Retain Drivers</p><p>by Liz Wallace, Driving Ambition, a CDL Staffing Company</p><p>SALARY 79%</p><p>HOME TIME 67%</p><p>BENEFITS 52%</p><p>NEW EQUIPMENT 47%</p><p>LOCATION 3...</p></li></ul>