refrigeration magazine - may 2016
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DESCRIPTIONThe May 2016 issue of Refrigeration Magazine focuses on trucking in the packaged ice industry and how to maintain your fleet
KEEP ON TRUCKINGAnd The Issues That Go With It
+SIE Enjoys A Great Meeting
May 2016 REFRIGERATION Magazine 3
23LEAD FEATURE - TRUCKING
13 Thousands of truck drivers tell us how to attract and retain drivers
14 8 ideas to find and keep drivers
INDUSTRY EVENTSSIE enjoys successful meeting
8 Raymond South honored as Hall of Famer
ALTERNATIVE REFRIGERANTS IN MERCHANDISERSThe Case for R-290
MAINTENANCE TIPSMerchandiser Maintenance
FIND OUT MORE AT refrigeration-magazine.com OR CONNECT WITH US AT facebook.com/refrigeration-magazine
DEPARTMENTSspICE The Last Mile 4AD INDEX A list of our advertisers 26CLASSIFIED ADS Classified advertisements by region 26
Mary Y. CronleyEditor/Publisherrefrigerationmag@gmail.com(404) 819-5446
Joe CronleySenior Staff Writercronley.email@example.com(404) 295-5712
Markurious Marketing GroupArt Directioninfo@markurious.com(678) 439-6534
ADVERTISING, SUBSCRIPTIONS, ACCOUNTS
Mary Y. CronleyEditor/Publisherrefrigerationmag@gmail.com(404) 819-5446
Established as ICE in 1906, Refrigeration Magazine is published thirteen times a year, including the Annual Buyer's Guide.
Postmaster: Send notice by form 3579 to:Refrigeration Magazine260 Lakeview Ridge EastRoswell, GA 30076
Annual Subscriptions: US: $49/year or $79/two yearsInternational: $79/year
Single Copies: $6/copy
Copyright 2016 by REFRIGERATION Magazine. All rights reserved.
May 2016Vol. 199 No. 6ISSN #0034-3137
4 REFRIGERATION Magazine May 2016
The Last MileIn the Internet business, the slowest part is called the last mile.
A company can lay fiber optic cable down main street, install state of the art transmission points, and create a network fast enough to handle a stock market. If your house is too far from the main line, though, you may not get the best hookup. Your kids will complain that with all ten of their devices going at the same time, they had to wait ten seconds to watch their besties Vine. That is intolerable.
The last mile is that part between the super high speed line and the point where service is actually needed. Its the part the customer has to pay for directly, has to get their yard dug up or building wired, and its the last bit to get finished.
You have a last mile too. You may have a brand new plant this year, all shiny stainless steel, a first-in-first-out bottom feed bin system, a row of state of the art form fill and seal packaging machines and an automatic palletizer. Your freezer room is squeaky clean, and your software makes sure loadouts match customers every time.
Your customer will probably never see that plant that you invested so heavily in. After the regional buyer checks to see that you have a food quality plan in place, you may never have a conversation about it. If its 5:30 on Friday afternoon and your driver snaps at a store manager, though, you will hear about it.
Your driver, and the vehicle with your name on it, is your last mile. They are what represents the entirety of your company to the store level people.
Now is the time to make sure your last mile is as solid as your plant and equipment. Well-maintained, clean trucks (outside and in) will present your best self. Uniformed drivers whose appearance is enforced will be listened to differently than slobs.
Consider customer service skills in your hiring practices, and do some customer service training for your drivers. You dont have to hire a trainer or consultant. Spend a couple of hours on YouTube and pick two or three simple videos you think theyll watch. Quiz them on it. Come up with some standard responses for your most likely store level issues: breakage, merchandiser condition, out of stocks, whatever are your real world issues.
This is the only time you will get, and this is the cheapest way you have to improve your brand to the people who see it every day. In this business, the last thing trucking is about is the truck. What its really about is how that driver treats the people who deal with your end consumer.
Nows the time to make sure that last mile, the distance from your back door to the inside of the store, is as carefully and cleanly executed as the product you make.
Mary Yopp CronleyEditor, Refrigeration Magazine
"Now is the time to make sure your 'last mile' is as solid as your plant and equipment. Well-maintained, clean trucks (outside and in) will present your best self."
May 2016 REFRIGERATION Magazine 5
With a great crowd, sunny, warm and breezy weather, and an educational program on tap, Southern Ice Exchange celebrated its 127th year as an association with a convention, March 30 April 2 at the Westin Cape Coral, Fla.
Sean Odom, Ice Plant Inc., was elected President, succeeding Gary Bloodworth, Tennessee Valley Ice. Other officers are listed on page 9.
Tommy Sedler, Home City Ice and current IPIA Chairman, updated the group on the IPIAs work for the ice industry, including PIQCS (Packaged Ice Quality Control Standards) and FSMA (Food Safety Modernization Act). Tommy said his philosophy is to work hard for what you deserve, and his track record as a successful family business entrepreneur is testimony to this. More on Tommys longtime involvement within the industry will be forthcoming in Refrigeration Magazine (RM).
Gary Bloodworth led several important Round Table topic discussions, including why there is so much driver turnover. It was brought up that CDL truck drivers are hard to find. Some of the reasons for that, and an overview on CDL training (or lack thereof) is written about elsewhere in this months issue.
Scott Steward is a commercial truck driver. Six years ago, he says he went to a Lees Summit company and within two
Workplace SafetyIndustry Events
SIE ENJOYS SUCCESSFUL MEETING
May 2016 REFRIGERATION Magazine 7
days and a mere four hours behind the wheel was able to get a commercial license to drive a semi.
He now says that route to get his commercial drivers license or CDL was a mistake.
"Its not safe, its not safe at all, said Steward. "Youve got a lot of inexperienced drivers out there that dont know how to handle something that large.
A new rule proposal would set a federal standard for behind-the-wheel training for commercial truck drivers.
A new rule proposed by the Federal Motor Carrier Safety Administration would require a minimum of 30 hours behind the wheel training to get a Class A commercial drivers license to drive the big rigs. That time includes a minimum of 10 hours operating the truck on a practice driving range.
Suppliers Leer and Polar Temp led a keen and informative forum on merchandisers and the EPA changes. Polar Temp and Leer have taken the initiative in meeting the challenges of 404 being phased out, and taking the lead on getting in front of the challenges as it pertains to merchandisers.
Brian Dallman, engineer with Polar Temp brought up the Emersons E360 Forum from which hed just returned, and learned the Freon regulations for inside the merchandisers.
The average age of service technicians is now 54 years old, so theres a great need for educating, training, and creating career opportunities in the refrigeration industry for younger generations.
Karl Katuin, engineer with Leer, gave us all a class and lesson on Alternative Refrigerant Terminology. He said, 513A seems to be the most efficient replacement. But there is very little training for handling refrigerants.
8 REFRIGERATION Magazine May 2016
He also spoke on the life expectancy of the foam-in merchandisers. Look for bags half melted at the bottom of the box to tell you how its holding up, he said.
More on this important topic will be found elsewhere in this issue, and in addition, Leer and Polar Temp will be providing a regular column on keeping up with merchandiser adaptation to EPA and DOE (Dept. of Energy) challenges.
Merchandiser maintenance was also on the agenda. Topics covered on this were: Cosmetic fixes; costs to refurbish newer versus seasoned boxes; adding texture or prints to hide dents and flaws; taking off compressors and scrapping the parts; diamond plating down low where the big dents are; taking the doors off, cutting them to fit the bottom
to make a new floor; converting inside merchandisers to outside merchandisers; evaluating the cost of refurbishing on a spreadsheet to keep as part of your companys balance sheet; and tips for moving merchandisers.
Andy Harman, Harman Ice, led a Town Hall meeting on Insurance flood, health, workers comp, depreciation, debt reduction and rent, cost of distribution, and the challenges of hourly to salaried employees. The comment was made that theres very little motivation with the hourly labor force, and a much higher motivation and return on the commissioned employees.
He also discussed new versus used trucks. When he asked, How many of you have new trucks? most of those in attendance raised their hands.
Obviously the cost is higher, initially, with new trucks, but you would save on maintenance, theres less downtime and loss income. But again, insurance is higher, fuel costs could be an issue and your route density needs to be measured. One in attendance said his happiest and most productive drivers are, of course, the ones who get to drive the new trucks.
RM will be elaborating on the good topics covered at the SIE and all the regional conventions in future magazine issues.
One well-deserved honor came to Raymond Sout