Refrigeration Magazine - April 2016

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The April 2016 issue of Refrigeration Magazine provides tips on how to make the web work for the packaged ice industry.


  • APRIL 2016

    Why I Love IceMy story about why ice is my passion.

  • April 2016 REFRIGERATION Magazine 3



    7 13





    WHY NOW IS THE PERFECT STORM FOR C-STORE INDUSTRY M&AWhy are several large, long-time c-store operators suddenly selling out?

    IARW ISSUES JOB SAFETY ANALYSIS GUIDEAre your workers trained For what they do?

    THREE-QUARTERS OF RETAILERS AREN'T EMV-READY AT CHECKOUTHalf plan to deploy enabled terminals within 12 months.

    GETCHELL BROTHERS RECEIVES SBA AWARD Longtime ice company honored


    THREE ESSENTIAL STORIES YOU NEED ON YOUR WEBSITE TO ATTRACT CUSTOMERSThese three stories will remind you to share who you are and don't forget to update your site!

    LIGHT THE WAY TO BEST REFRIGERATION PRACTICESOperators and transporters constantly work with frigid environments which can wreak havoc on lighting.


    Table ofCONTENTS

    DEPARTMENTSspICE In Motion at the SIE 127th Annual Convention in Cape Coral 4AD INDEX A list of our advertisers 26CLASSIFIED ADS Classified advertisements by region 26



    Mary Y. CronleyEditor/ 819-5446

    Joe CronleySenior Staff 295-5712

    Markurious Marketing GroupArt 439-6534


    Mary Y. CronleyEditor/ 819-5446

    Established as ICE in 1906, Refrigeration Magazine is published thirteen times a year, including the Annual Buyer's Guide.

    Postmaster: Send notice by form 3579 to:Refrigeration Magazine260 Lakeview Ridge EastRoswell, GA 30076

    Annual Subscriptions: US: $49/year or $79/two yearsInternational: $79/year

    Single Copies: $6/copy

    Copyright 2016 by REFRIGERATION Magazine. All rights reserved.

    April 2016Vol. 199 No. 5ISSN #0034-3137


    12 14

    OOPS! Our Bad.Photographs on pages 20, 22 and 23 in the March 2016 issue were inadvertently labeled "Mo Valley Convention" when in fact, they were from the Southwestern Ice Association. We apologize for this error.

    20 REFRIGERATION Magazine March 2016

    Mo. Valley Ice Manufacturers Association

    Cool Pics Thanks to Darrell Mount, RouteMan, for sharing his photos taken at the Mo. Valley Convention, March 6-8, in Jefferson City, Mo. Events included a talk on the Missouri Shared Work Program, truck safety by WinterDent Insurance Co., a tour of Hilke Ice, and a trip to the Mo. State Penitentiary.

    From theMo. Valley Convention


    21 SWIA 22 Mo Valley

  • Remembering Robert Salter, Prestige IceI was wondering if I could request an extra copy of the February 2016 issue. You have a page in there with a decade ago of the SIE and my business partner that has since passed away is in the middle of that page and I would like to give his wife one of your magazines. Also, just an FYI, the man that died from Prestige Ice is on that same page with his brother Ronnie. Great job! Thank you so much.

    David Bryant, The Ice Man, Jacksonville, FL

    The SIE also enjoyed a great fishing trip. Pictured here are:

    Tommy Sedler, Reddy IceGary Bloodworth, Tennessee Valley IceKevin Desjardins, Keith Walking FloorLeo Mayette, Cascades IncRyan Doolittle, Tennessee Valley IceLuc Lauzon, Intro-Pak


    10 REFRIGERATION Magazine February 2016

    Great Topics, Fantastic Location and Turn-Out Highlight The SIE 127th Annual Convention In Cape Coral

    With much on the agenda to propel the ice industry forward, there wasnt a dull moment at the recent SIE meeting in Cape Coral, March 30 April 2. There is so much to cover from the convention that RM will continue to publish information shared at the meeting, including the important EPA and DOE mandates for energy consumption.

    Karl Katuin, Refrigeration Engineer with Leer, and Brian Dallman, Refrigeration Engineer with Polar Temp, spoke on the new Freon regulations for your indoor merchandisers. Coming to terms with the EPAs refrigerant rulings will take some time, study and effort in order to comply. Leer and Polar Temp are spearheading this complicated but mandatory compliance, and RM will be sharing regular tips, counsel and guidance from these two ice merchandiser manufactures. Thanks, Leer and Polar Temp!

    Venerable and admired longtime member of the ice industry, Raymond South of Keith Manufacturing received the well-deserved Hall of Fame Award.

    The magazine was going to press during the convention, so this reporter got in a few highlights to make the issue. More reporting on the SIE meeting will be in our May issue.

    Happy Reading!

    Mary Yopp CronleyEditor, Refrigeration Magazine


    4 REFRIGERATION Magazine April 2016

    Outgoing SWIA President James Dorsett, left,

    welcomes new President Jesse Mireles of

    Mireles Ice. James is also featured in this

    month's Family Business Feature.

  • April 2016 REFRIGERATION Magazine 5

    Leers product innovation and industry leadership is once again crystal clear with the introduction of the new Ice Breaker TM providing a superior selling experience for Ice Companies with the desired buying experience for consumers.

    Search for those new locations where there is a demand for ice, but currently no supply rest stops, parks, marinas, campgrounds, state and county fairs. Set an Ice Breaker at these strategic locations and begin retailing your own ice - 24/7. Your profit potential is limitless.

    Sell more ice, more often with the Ice BreakerTM and open up new channels of opportunity and profitability.

    Leer heralds the Dawn of a New Ice Age Retailing your own Packaged Ice

    Call: 800-766-5337 or Visit


    LEER_Service Ad_RefigMag.indd 1 9/1/15 8:57 AM

  • April 2016 REFRIGERATION Magazine 7

    Only 22 percent of retailers are equipped to process new EMV cards at the checkout lanes of their stores, according to a new special report from Boston Research Partners (BRP).

    EMV cards have an embedded chip, which is a small metal square on the front of the card that adds a higher level of security to the transaction when used in chip-enabled terminals.

    According to the new BRP report, entitled Payment/Data Security in an Omni-Channel World, 38 percent of retailers indicate that payment/data security is a top priority and 53 percent of them say they plan to deploy and activate chip-enabled terminals within the next 12 months.

    This special report is based on insights gained from BRPs 2016 POS/Customer Engagement Survey and highlights the payment security objectives and challenges facing leading retailers today. Specifically, the report addresses topics such as: EMV compliance progress, alternative payment type adoption, payment card processing architecture approaches, and the increased shift to online fraud.

    Hackers and fraudsters are becoming increasingly sophisticated, requiring retailers to reanalyze and revamp their current security protocols in order to adequately protect the interests of themselves and their customers, said Perry

    Convenience Store News

    Three-Quarters of Retailers Aren't EMV-Ready at CheckoutHalf plan to deploy enabled terminals within 12 months.

    Kramer, vice president and practice lead for Boston Retail Partners. The good news is that retailers realize the magnitude of payment risks and continue to focus resources to lock-down payment and data security across all touchpoints.

    The use of EMV-compliant payment solutions weakens the incentive for thieves to steal credit card information by requiring that the physical card be present at the transaction.

    [But] EMV adoption in and of itself does not do anything to actually reduce the risk of a breach, noted

    Ryan Grogman, vice president at Boston Retail Partners. The most effective approach for securing payment card transactions is a multi-tiered approach, which includes implementing end-to-end encryption (E2EE) and tokenization in addition to support for EMV.

    EMV stands for Europay, MasterCard and Visa the three companies that originally created the security standard.

  • Many job-related injuries in the cold chain industry occur because employees are not trained in the proper job procedures. One way to prevent these injuries is to conduct a job safety analysis, which is an effective tool for eliminating or minimizing workplace hazards.

    The International Association of Refrigerated Warehouses (IARW) Safety Committee recently developed the Job Safety Analysis Guide to help warehouse managers plan their own job safety analyses.

    The guide includes a template that can be used to conduct a job safety analysis and customized to meet each company's needs.

    IARW Safety Committee Chairman Ken Hudson, Director of Environmental Health and Safety-Western Division for Lineage Logistics, believes that companies can help prevent injuries by looking at operations and establishing proper job procedures, ensuring that all employees are trained properly.

    "Performing a job safety analysis allows warehouse facilities to evaluate each job task to identify inherent hazards associated with the job tasks our employees are performing in an effort to eliminate or reduce the risk of injuries," he says. "Companies that have remained faithful and disciplined to employee safety and have integrated safety as equals into all of their processes enjoy the many benefits of a total safety culture workplace."

    Workplace hazards that can be eliminated or lessened with proper job safety analysis include slip and falls, accidents caused from forklift operations, cold environment, rack storage, and manual material handling.

    "Job safety analysis is a way to get frontline employees involved in the safety process," Hudson adds. "It allows companies to utilize their expertise in each specific job task to identify the hazards, apply administrative or engineering controls and specify personal protective equipment to be used while performing the job task. Once you know what the hazards are and how to protect your employees, you will enjoy a safer workplace with the likelihood of reduced injuries, reduced workers compensation costs, and increased worker productivity, which results in higher profitability."

    For more information or to download the Job Safety Analysis Guide, visit More information is also available by contacting GCCA at 703-373-4300 or

    Workplace Safety


    Workplace Safety

    8 REFRIGERATION Magazine April 2016

  • 2016 SIE ConventionSNEAK PREVIEW

    Look for more photos from the

    2016 SIE Convention in our next issue

  • 10 REFRIGERATION Magazine April 2016

    Convenience Store News

    he past year has seen several long-standing convenience store chain operators suddenly selling off their assets and exiting the business altogether. Why?

    According to Dennis Ruben, executive managing director of Chicago-based NRC Realty & Capital Advisors LLC, it is the perfect storm of circumstances.

    There are low gas prices, but also record margins. People are seeing margins they have not seen in a long time on fuel, so they are making more money. Customers are also spending more money in the store because gas prices are so low, he told Convenience Store News.

    This has piqued the interest of buyers and not just those in the c-store industry and hence, large amounts of money are on the table.

    Also, statistics show 10,000 baby boomers are retiring every day and that includes some convenience store

    owners. Operators contemplating retirement are taking the opportunity to get out sooner rather than later, noted Terry Monroe of American Business Brokers & Advisors, based in Effingham, Ill.

    They are now seeing they can get more money for their chains than they ever thought possible, Monroe said.

    Sellers are getting offers higher than they have seen in years, particularly as large private equity firms are acquiring more c-store industry assets than in the past. One example is Fortress Investment Group Inc., which owned United Oil Co. and purchased Pacific Convenience & Fuels in June of last year to form the new United Pacific.

    Right now, money is cheap, and it will never get this cheap again, Monroe explained. We are getting a lot of calls from real estate equity companies and financial buyers that want to invest in a cash business that is still growing and can give great returns. The c-store business fits that [criteria].

    By Tammy Mastroberte, Convenience Store News

    There are more sellers than ever before.

  • April 2016 REFRIGERATION Magazine 11

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  • Family Business

    Alligator Ice Photos top to bottom: Connie and James Dorsett Founder of Alligator Ice, Carl Dorsett, in a company truck circa 1998. His daughter-in-law Connie, who runs the office and much of the ice operation said, "We had just purchased that pick-up when the picture was taken. Actually, we just sold this pick-up a few months ago." Connie Dorsett in the office of Alligator Ice. Carl Dorsett, holds a sample of his hobbys handiwork. Connie says that anyone who knows him, knows of his love of fishing. Carl examines an ice machine at the plant.

    Even though the bottom two photos were taken in 2004, not much has changed concerning Carls love of fishing, OR for the ice industry. People often asked how the company came to be named Alligator Ice. Mr. Dorsett asked his children, James and Carla, to pick a name. They chose Armadillo. Carl didnt like it, so he went with Alligator.

    James Dorsett just completed his term as President of the Southwestern Ice Association. James and his wife Connie are the owners of Alligator Ice in Nacogdoches, Texas. The Dorsetts have three other employees, and Connie says, If you count our kids, that adds two more, since YES, they do work occasionally!

    Carl Dorsett, James dad, started the company in the early 1980s, after having worked in refrigeration for many years. Carl wanted to start an ice company, but hadnt quite taken the step into planning and purchasing all the equipment, or buying an existing operation. Rather than keep waiting, he put an ice machine in the shop and filled the niche of replacement ice in restaurants. If an ice machine was down at a restaurant, Carl could supply ice until the machine was fixed.

    The business took off in sales and customers one day when Carl was talking to a friend who...