Promises and Pitfalls of Organizational Change

“One definition of insanity is doing the same things over and over again

and expecting different results.”

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THE “GIVENS

1. The need to change is dramatic and inescapable.

2. Change is uncomfortable and has consequences for everyone.

3. Managing the change effort must be a shared responsibility of all stakeholders.

Managing the pitfalls . . .

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Managing the pitfalls . . .

Organizational Crisis+ Organizational Change= More work; Different work;

Evolving expectations; Organizational and personal uncertainty

% Increased attention to change management______________

Stress; Strained relationships; Urge to retreat or resign from change effort

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Leading the promise . . .

• Establish URGENCYSound the wake-up calls

• Form a GUIDING COALITIONCreate a corps of believers

• Create a VISIONPaint a simple picture of future

• Communicate the VISIONBy a factor of 10X!

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Leading the promise . . .

• Empower people to ACTTime, resources, help, support

• Plan short-term WINSBaby steps, baby steps, baby steps

• Sustain MOMENTUM over long termAt least a five to ten year commitment

• INSTITUTIONALIZE new approachesCement them in the new culture

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“The dogmas of the quiet past are inadequate to the stormy present. The occasion is piled high with difficulty, and we must rise with the occasion. As our case is new, so we must think anew and act anew.”

- Abraham Lincoln