o365 calling plans slideshare
TRANSCRIPT
MICROSOFT PBX REPLACEMENT COMPARISON GUIDE
ITEMS OF DISCUSSION
THE DRIVE TOWARD UC
WHO SHOULD
PURCHASE E5 & BEST
PRACTICES
ADDITIONAL
CONSIDERATIONSOFFICE 365 CALLING
PLANS
WHY ARE ORGANIZATIONS TURNING TO UC?
THE DRIVE TOWARD UC
The industry & the evolution of communication is
changing.
To stay competitive, growing businesses must look at
unified communications technology to drive
productivity and efficiency.
ENTERING A NEW ERA
IP Telephony Unified Communications Social Business
Business ImpactNetworkCommunication
ModalityStand-alone
Proprietary
single vendor
PBX’s
Single vendor
TCO $ savings
IP Telephony and
VoIP Trunking
Anywhere,
anytime, any
device
Person/group
productivity
Business Productivity
Simplicity &
effectiveness
Business
transformation
Business Model & Process
Basic Communication Network Consolidation Multimedia
applicationsConsistent
experienceUser initiated Event initiated
Telephony
THE DRIVE TOWARD UC
TECHNOLOGY IS CHANGING THE SHAPE OF BUSINESS.Whether you’re a road warrior or a retailer, the walls of your business
are expanding to include people all over the world.
ENTERING A NEW ERA
43%Employees work
at more than one location
70%SMB’s are looking to the
cloud for collaboration
“The leaders we surveyed told us
that technology-enabled
collaboration has become key to how
they compete
against larger companies.”
THE DRIVE TOWARD UC
WHY ARE ORGANIZATIONS MOVING
TOWARDS UC?
Because they need to enhance profitability and
business impact… and offer new
services/capabilities
ENTERING A NEW ERATHE DRIVE TOWARD UC
MOVING TOWARDS UC DECREASES COSTS
ENTERING A NEW ERATHE DRIVE TOWARD UC
REDUCE TRAVEL EXPENSESSAVE 5%-30%
REDUCE AUDEO CONFERENCING CHARGESSAVE 30%-95%
REDUCE TELEPHONY CHARGESSAVE 50%-70%
MOVING TOWARDS UC IMPROVES
BUSINESS OUTCOMES
ENTERING A NEW ERATHE DRIVE TOWARD UC
IMPROVE END-USER PRODUCTIVITYUP TO 30 MIN/DAY
RESOLVE CUSTOMER ISSUES FASTERUP TO 50%
SHORTEN SALES CYCLE
UP TO 20%
CALLING PLANS
WHAT’S INCLUDED, WHAT’S NOT?
LET’S BREAK IT DOWN
E3 E5
OfficeOffice 365 ProPlus
Office Mobile Applications
ExchangeExchange Online Premium
Exchange Online ArchivingExchange Advanced Threat Protection
SharePoint, OneDrive and Power BI SharePoint Online Premium Power BI Pro
Skype for BusinessCallTower Complete
Skype for Business SolutionSkype for Business Online Premium
Archiving, Retention and eDiscovery Data Loss Prevention Advanced eDiscovery
Management and Security Azure Rights Management Customer Lockbox
CALLING PLANS
WHAT’S INCLUDED IN E5?
PSTN Calling combined with Cloud PBX license
PSTN Calling Plan license to E5 licensed users (includes Cloud PBX)
PSTN Calling Plan license + Cloud PBX to Enterprise E3 licensed user
CALLING PLANS
WHAT’S INCLUDED IN E5?
Two Calling Plans available
Domestic US: Calling covers area codes across all 50 States
Domestic US + International: Calling supports 196 countries including landline &
mobile
CALLING PLANS
WHAT’S INCLUDED IN E5?
Minutes included in plans, pooled by Tenant
Limits for abuse, fraud and to protect service performance
3000 minutes for Domestic calling; 600 minutes for International calling
Overages charged through consumption billing
Once the pooled minutes are exhausted, PSTN (inbound & outbound) service
will be shut off until the 1st of the next month
CALLING PLANS
E5 LIMITATIONSWith the introduction of the E5, Microsoft continues executing on an
aggressive, multiyear roadmap that seeks to add many new voice and
communications services to the Office 365 cloud. If you are looking to
leverage the new E5 voice services, you should keep several key
limitations in mind:
Reliable Voice
Support
Limited device support
Advanced Calling Features
WHAT’S NOT INCLUDED IN E5?CALLING PLANS
PURCHASING & BEST PRACTICES
PURCHASING & BEST PRACTICES
READY TO LEARN MORE?
How does it add up?
Feature gaps
Supported devices
Who should purchase E5?
CallTower benefits
HOW DOES IT ADD UP?
ADD-ON PRICINGLICENSE
CALLING PLANSCOMPLETE with E3
per user per month
E5per user per month
Average Cost Domestic Only* (per user per month) $44.95 $47
Average Cost Domestic + International Calling* (per user
per month) $44.95 $59
Average Implementation Cost (per user) $0 (3-year term) $35
Average Implementation Cost with Training (per user) $0 $55
Average Support Cost Including Device/Client Support
(per user per month) $0 $18
Average Monthly Admin Support Fee $5-$10 $15 -$25
FEATURE GAPS
CALLING FEATURESCALLTOWER
COMPLETEE5
VIDEO, WEB AND AUDIO CONFERENCING YES YES
EXTENSION DIALING | CALL FORWARDING YES YES
PSTN CALLING, BROADCAST MEETING YES YES
PROJECT MANAGEMENT YES NO
CALL CENTER ADD-ON, CALL RECORDING, PAGING YES NO
CRM INTEGRATION YES NO
ENTERPRISE CALL FEATURES: VOICE MAIL ON ANY EXCHANGE PLAN, PERSISTANT CHAT YES NO
TRACK RECORD FOR MANAGING VOICE: PORT, CALL FLOW AND SUPPORT YES NO
INTERNATIONAL CALL ACCESS NUMBERS AND TOLL FREE NUMBER FOR CONFERENCING YES NO
SUPPORT AND TRAINING: 24x7x365 TIER 1| END-USER | MOBILE | DEVICE YES NO
QUALITY OF SERVICE GUARANTEES YES NO
FEATURES
SUPPORTED DEVICES
Limited Selection of Support Devices
Device Setup
Device Support
PROVISIONING AND SUPPORTDEVICE SELECTION
WHAT TYPE OF COMPANY DOES THE E5 PLAN WORK
FOR?
Small- and mid-sized businesses best bet for E5
Without a current PBX system and/or Conferencing System in Place
Technologically Advanced – does not require implementation, training and
support
Low monthly telecommunication requirements
WHO SHOULD PURCHASEE5 LICENSE
WHAT IF YOUR COMPANY DOESN’T FIT
THIS DESCRIPTION, WHAT SHOULD YOU
DO?
LET’S SEE IF CALLTOWER CAN HELP
WHO SHOULD PURCHASEE5 LICENSE
BEST PRACTICESIMPLEMENTATION
PROCESS CALLTOWER MICROSOFT
DEDICATED PROJECT MANAGER YES NO
TRACK RECORD OF MANAGING VOICE (PORT, CALL
FLOW)YES NO
DEVICE MANAGEMENT YES NO
TROUBLESHOOTING YES NO
QUALITY OF SERVICE GUARANTEE YES NO
SUPPORTPOST IMPLEMENTATION
FLEXIBLE TRAINING
QUALITY OF SERVICE GUARANTEE
24x7x365 US-BASED SUPPORT
ONGOING ACCOUNT MANAGEMENT
ADDITIONAL CONSIDERATIONS
ADDITIONAL CONSIDERATIONS
WHAT IF YOU NEED MORE THAN OUT OF
THE BOX SKYPE FOR BUSINESS?
LET’S CHECK OUT SOME ADD-ONS
ADDITIONAL
CONSIDERATIONS
CLARITY CONNECTNATIVE SKYPE FOR BUSINESS WEB-BASED CONTACT CENTER
CONTACT CENTER
Add a powerful set of capabilities to help manage IM's, calls, web chat
and email for internal groups or traditional customer/user
communications.
• CALL RECORDING
• WEB CHAT
• SALESFORCE and DYNAMICS
• EMAIL ROUTING
• MULTIPLE BUSINESS UNITS
ADDITIONAL
CONSIDERATIONS
CT CALL RECORDING
Unified Collaboration Recording
• Record chat, voice, video and screen captures
• Manage recordings from a single platform
• Manage Legal compliance and quality assurance
CALL RECORDING
ADDITIONAL
CONSIDERATIONSCallTower Skype for Business Salesforce.com Integration
CRM INTEGRATION
• Logging a Record of Inbound/Outbound Calls
• Launch Salesforce.com Directly from a Call
• Create a New Opportunity From a Call
