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Netiquette

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Hello, and welcome to this presentation on Netiquette. This presentation contains audio, so be sure your speakers are turned up on your computer. Click the forward arrow below to proceed to the next slide.

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Presentation Overview

1. The Core Rules of Netiquette

2. Tips for Communicating Appropriately via IM and KHE

Seminar Private Messaging

3. Tips for Communicating Appropriately in Group Chat

4. Strategies for Netiquette in Your Courses

Kaplan University - 2010

If we combine network based communication with etiquette we've got netiquette, sometimes also known as chatiquette. In the virtual classroom, such as in web-based synchronous and asynchronous forums like instant messaging, email and discussion boards, netiquette is a way of fostering the courtesy and respect expected in a group conversation. In this presentation you will learn:

• The Core Rules of Netiquette • Tips for Communicating Appropriately via IM and KHE Seminar's Private Messaging • Tips for Communicating Appropriately in Group Chat • Strategies for Netiquette in Your Courses

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Rules of Netiquette

The 10 Rules of Netiquette Let’s face it, it’s nice to be nice, and it can be contagious. In addition, positive interactions are a sure way to cultivate community in the online classroom. Learning how to utilize the tools necessary in order to facilitate an online course may be overwhelming, especially if you are new to the field. The 10 rules of netiquette from Virginia Shea’s book “The Core Rules of Netiquette” (1994) may help instructors and students understand appropriate communication in the online environment. Let’s review each one.

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Remember the human.

1. Remember the human. Think to yourself “Would I say this to this person’s face?” Remember that there is a real breathing human that you are writing to and they have a full range of emotions just like you! Remember that people cannot tell if you are upset so don’t be afraid to express your emotions, but do remember to think about who you are writing to and why you feel the way you do.

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Adhere to the same rules

online as you do in “real life”.

2. Adhere to the same rule online as you do in “real life”. Be ethical! Remember breaking the law online IS breaking the law!

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Know where you are in cyberspace.

3. Know where you are in cyberspace. The rules for online chatting can vary depending on the forum - personal or professional. Your behavior could be monitored and archived, so adjust your behavior accordingly. If you are not sure about how to act or what is expected of you, take your time, look around, ask your peers or chair for advice on how to act before you do so.

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Respect other people’s

time and bandwidth.

4. Respect other peoples time and bandwidth. Be courteous when you invite someone to chat - ask if he or she is available and has the time to converse with you.

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Make yourself look good online.

5. Make yourself look good online. You can control your online persona in ways that aren't always possible in face to face communications. For instance you can research a topic before asking a question to an expert. Or, you can correct your work before posting - use spell check and check grammar.

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Share expert knowledge.

6. Share expert knowledge. If you know the answers then share them, especially when you are sure that an answer might be difficult knowledge to obtain.

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Help keep flame wars under control.

7. Help keep flame wars under control. Flame wars can be heated exchanges between people where they have divergent and strongly held opinions. Remember that during the free and open exchange of ideas there is bound to be an idea or topic that will get “under someone’s skin”. You can do your part by not responding to “flame bait”, not posting grammar or spelling mistakes, and by recognizing and apologizing for your own inappropriate behavior, if needed.

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Respect other people’s privacy.

8. Respect other people’s privacy. You wouldn’t search a coworkers office if they left the door open would you? You can apply the same ethic to reading someone’s email or chat log.

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Don’t abuse your power.

9. Don’t abuse your power. Don’t take advantage of someone that might not know as much as you about a particular subject, or use your abilities or resources to your personal advantage.

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Be forgiving of other

people’s mistakes.

10. Be forgiving of other peoples mistakes. Remember that you were new once! Maybe you were lucky enough to have someone help you learn before you had to learn the “hard way”. Be compassionate toward others learning to navigate a new landscape.

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Suggestions for Effective Communication via Synchronous Environments

Instructor123: Hi Jane! Yes, I’m available to answer a few questions. How can I help you?

Student123: Hello Professor! This is Jane A. Student. I am in your CS115 course. May I ask if you have a moment to answer a few questions?

Suggestions for Effective Communication via Synchronous Environments Here are some tips for communicating appropriately via synchronous environments, such as instant messaging (AIM) and/or KHE Private Messaging in Seminar If you initiate the chat, open with a pleasant greeting. Ask if it is a good time or ask for permission to chat. If it is not a good time, politely ask when it may be a good time to return. Identify yourself right away. If you are a student communicating with an instructor, provide your course number when communicating outside of seminar. For example: Student123: Hello Professor! This is Jane A. Student. I am in your CS115 course. May I ask if you have a moment to answer a few questions? Then, once you have the ok, ask your question right away. As you are chatting, respond in a timely manner. Do not walk away from the computer or become distracted. Use a minimal amount of emoticons. In order to avoid any miscommunication, try not to use abbreviations, acronyms or all capital letters. Finally, close with a “thank you” and a polite closing such as “good-bye.” (Kaplan University Writing Center, n.d.)

Special considerations: The person you are contacting may be busy chatting with another person when you initiate the chat. If you cannot wait, make an appointment in advance. Also, if you are not a fast typist, it may be a good idea to prepare your question(s) in a Word document before starting the chat.

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Tips for Communicating in Group Chat• Honor previously established rules• Model appropriate behavior, use good manners, practice netiquette• Listen and deepen the discussion• Respect differences of opinion• Be patient• Precede questions with a // • Use minimal emoticons, abbreviations, text lingo, slang• Refrain from using humor or sarcasm• Avoid all CAPS. Emphasize a work with *asterisks*• Use proper spelling and grammar

Be kind, for everyone you meet is fighting a hard battle.- Philo of Alexandria

Tips for communicating appropriately in group chat, such as in KHE Seminar • Honor any seminar rules that have been previously established. • Instructors should model appropriate communication during seminar; students may do the

same for one another. Use good manners; it is best to risk being too polite than not polite enough. Practice netiquette.

• Listen to (read) other classmate and instructor comments so you may build on their ideas and deepen the discussion.

• Respect differences of opinion. • Be patient as some participants may be slow typists. • Precede questions with a // • Use minimal emoticons, slang and abbreviations or “text lingo” to minimize

miscommunications. • Refrain from using humor or sarcasm as these are difficult to convey with the absence of

tone of voice and facial expressions. • Avoid using words in all capital letters as this may be perceived as shouting. Instead, if you'd

like to emphasize a word, consider using *asterisks*. • Spelling may or may not count during seminar, however, Standard American English and

proper grammar should be used. "Be kind, for everyone you meet is fighting a hard battle" says Philo of Alexandria (sometimes attributed to Plato).

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References

DeCandido, G.A.( 2009). The Fab Ten of Online Ed. American Libraries; Dec2009, Vol. 40 Issue 12, p31-31, 3/5p.

Kaplan University Writing Center (n.d.) Instant Messaging. Retrieved fromhttps://kucampus.kaplan.edu/Platform/AcademicSupport/AcademicSuccess/PeerTutoring/Writing/Resources/resource15.aspx

Shea, V. (1994). The Core Rules of Netiquette. Retrieved from http://www.albion.com/netiquette/corerules.html

Smith, C. (2006). Innovate Synchronous discussion in online courses: A pedagogical strategy for taming the chat beast. Innovate 2 (5). Retrieved from http://www.innovateonline.info/

Kaplan University - 2010

References DeCandido, G.A.( 2009). The Fab Ten of Online Ed. American Libraries; Dec2009,

Vol. 40 Issue 12, p31-31, 3/5p. Kaplan University Writing Center (n.d.) Instant Messaging. Retrieved from

https://kucampus.kaplan.edu/MyStudies/AcademicSupportCenter/WritingCenter/WritingReferenceLibrary/WritingTypesAndTools/InstantMessaging.aspx

Shea, V. (1994). The Core Rules of Netiquette.Retrieved from

http://www.albion.com/netiquette/corerules.html Smith, C. (2006). Innovate Synchronous discussion in online courses: A pedagogical strategy for

taming the chat beast. Innovate 2 (5). Retrieved from http://www.innovateonline.info