netiquette - basic guidelines

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This presentation gives an overview of some basic netiquette guidelines. It is part 2 of a 3-part tutorial series.


  • 1. Netiquette: Guidelines You Should Follow
    Netiquette Tutorial 2

2. What is Netiquette?
Rules 1 7 and why they are important
Where can I go to learn more?
3. Netiquette is an abbreviation for Internet etiquette
Simply stated, Netiquette is the dos and donts of online communication
What is Netiquette?
4. Using all uppercase characters is considered shouting
Use proper sentence case (i.e. the standard capitalization of an English sentence)
Rule #1: Do not use ALL CAPS
5. Use descriptive and specific subject lines
Include your class and section number
Focus on one subject per message
If you veer off onto another topic, update the subject line
Include a signature block at the end of your message
Rule #2: Complete the Subject Line
6. Ensure that your messages
are professional
Are well-written and free of typographical and grammatical errors
convey the correct tone
Rule #3: Ensure that your messages are professional and well-written
7. Be aware of the policies related to the computers and communication systems you are using
You more than likely have signed a computer and/or network usage agreement (Acceptable Use Policy (AUP)) at your school or place of employment
Computers and communication systems made available to you in the academic or business setting are for business purposes only
You should not assume you have personal privacy rights regarding your electronic communications in these settings
Rule #3 Guideline #1Do not send personal messages
8. Stay on topic
Convey your message effectively and efficiently
Rule #3 Guideline #2Be concise and clear
9. Trendy abbreviations or Netspeak are cryptic and only serve to confuse the recipient
Some conventions to show emotion (e.g. emoticons) are considered acceptable
Rule #3 Guideline #3Dont use Netspeak
Examples of emoticons:
:-)happy face
:)happy face no nose
:-(sad face
:(sad face no nose
Examples of Netspeak:
TTFN ta-ta for now
PLZ please
BTW by the way
IMHO in my humble opinion
LOLlaughing out loud
10. Carefully proofread your messages to check them for mistakes
Use the spell check tool
Rule #3 Guideline #4Make sure your messages are error-free
11. Heated messages are called flames
If you are angry, stressed, or frustrated, you should wait to compose your message so that you do not get into a flame war
Rule #3 Guideline #5Dont respond when you are angry or frustrated
12. Dont say things in an electronic communication that you would not say in a face-to-face situation
When you have to resolve a conflict or provide feedback, face-to-face communication may be a better choice
Rule #3 Guideline #6Dont say it if you wouldnt say it face-to-face
13. Be careful when using sarcasm and humor it is often misinterpreted
Rule #3 Guideline #7Avoid sarcasm and humor
14. Ask yourself if a message warrants a response
If a response is necessary, most times it is good enough to reply to the person who generated the original message
Reply-to-all only if absolutelynecessary
Rule #4: Avoid replying to a message unless it is purposeful
15. SPAM is considered an abuse of electronic messaging systems
SPAM includes chain e-mails, urban legends, charity requests, e-mails about lost children, advertising, etc.
Rule #5: Do not send SPAM
Ensure the messages you send or post do not fall into the category of SPAM - check their validity at Web sites like
16. Be frugal with bandwidth
Know that some people still use slower modems, dial-up connections, and/or older computers
Tell your recipients if you have included file attachments
Rule #6: Avoid sending large files and attachments
17. Share what you know but do check your facts
Know when formality is necessary and appropriate
Address your professors and fellow students in the appropriate manner
Rule #7: Know your audience and your content
18. References
Adams, T., & Scollard, S. (2005). Internet Effectively: A Beginner's Guide to the World Wide Web. Boston: Pearson Education, Inc.
Netiquette. (n.d.). Retrieved July 6, 2009, from Northern Virginia Community College - Extended Learning Institute:
Netiquette Home Page. (n.d.). Retrieved July 6, 2009, from Netiquette Home Page - A Service of
Spam - Wikipedia, the free encyclopedia. (n.d.). Retrieved July 6, 2009, from Wikipedia, the free encyclopedia:
Taylor, T. (2007). 100% Information Literacy Success. Clifton Park: Thomson Delmar Learning.