NetiquetteJurgis Kirsakmens

twitter @jkilinkedin.com/in/jkirsakmens

Almost

Everybody quides us on etiquette

Almost

Nobody guides us on

netiquette

Sender Recipient

Feedback

Message

Noise

What is communication?

7%

38%

55%

Nonverbal Voice Words

E-mail, Chat, Website, ...

How do we communicate?

Net vs Real communicationSocial roles are not/less important

You can manipulate time

You have no control about what you just said

Illusion of privacy

Lack of context

Fragmented vs continious

Lack of feedback

Netiquette basics:

1. Remember the humanWould you say it to the person's face?

Netiquette basics:

2. Know where you areNetiquette may vary in different places (groups,

organizations, communities)

Netiquette basics:

3. Respect other’s timeMake their life easier (don’t send/reply/forward without

a good reason]

Netiquette basics:

4. Make yourself look good online

• You are what (and how) you write, post, share

Where to apply netiquette?

& everywhere else...

Communications affects productivitywe lose 10-20 minutes of effective work on every interruption

Limit interruptions while in work modebecome manager of your own time

Think which is most suitable channel E-mail is not the only tool

Don’t start your workday with e-mailStart with small achievement or work done

Netiquette and productivity

Understand it (guidelines, instructions, rules)Use business communications for business onlyRead slowly, reply deliberately, forward lazy Read e-mail twice a day unless you are in customer support don’t keep email/chat opened all time

Answer e-mail in 1-2 daysif you need more time, notice

Business netiquette

More information

http://www.faqs.org/rfcs/rfc1855.htmlInternet standard (RFC)http://www.netmanners.comNetm@nnershttp://google.com/search for “netiquette”