RESUME of JILL LAY WEI YEE

NAME :Jill Lay Wei Yee ADDDRESS No 3, Lorong Tanjung 5/4C,

Jalan Gasing, P.J. 46000 Selangor D.E., Malaysia.

MOBILE :(+60) 162209104D.O.B. :10.8.1978NATIONALITY :MalaysianSPOUSE DETAILS:- Ganesh Panadam (S2598434Z)

CAREER SUMMARY 15 years of experience in operation & administrative

Competent professional and self starter with a track record of steering challenging projects.

Ability to identify customers’ usage and needs that has helped size up range of products.

Extensive industry specific knowledge, competence to enable to deal with customers and dealers various demands

Interpersonal skills with ability to interact with people of diverse backgrounds. Adept at setting attainable goals with team lead in a high pressure environments with strict deadlines and multiple deliverables.

CORE COMPETENCIES

Dedicated, competent, responsible, reliable Good interpersonal communication Good written and oral skills with an computer literacy Able to work under pressure Capable of meeting challenging situations with precise, strategic planning

EMPLOYMENT HISTORY

JUN 2014 – Present, Sarawak Shell Bhd

Position: Business Administrative Support (Project Engineering, Shell P&T)

Travel Management Book complex trips i.e. Air Tickets, accommodation & transportation Book group travel arrangements for events Handle letter of invitation requests. Handle visa requests and help follow-up with employment letter request with HR. Keep record of travelers for crisis response management Assist for JMP requests/ request for staff when needed. Comply with Shell Travel policies and e-travel requirements To follow up with Travel Agent for compiling of invoices in order to claim in SAPTMS (alert on grace period

given to avoid overdue claim and missing invoices)

Expenses (SAPTMS) 1st line support - assist with 'how-to' questions EMS Assistant to assist stakeholders with complex travel expenses and claim within the grace period Responsible to escalate the process and follow up progress Responsible to ensure business transactions or activities are comply with GCC Cards terms and conditions

and manage to resolve the matter (i.e. Missing expenses and overdue invalidated transactions)

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RESUME of JILL LAY WEI YEE (HP: (+60)-162-209- Validate and allocate cost-codes for departmental spending in own GCC account & submit report

Time writing Contact point for general/basic queries 0 missing time for PE Team Request time writing access in SAP 16 for new user creation and to delimit access for leaver Able to know stakeholder charge code and provide guideline (ASU Help Slide) for 1st time SAP P16 user Data entry (delegated time writer) Compliance monitoring/ missing time chasing according to record given by Manage Close Officer

Meetings/ Events Responsible to arrange meetings, workshops, video conference, training, Away Day, Town Hall venues. Liaison person to contact/booking the food caterer, event management and transportation (if requires) Responsible to get quotation for hotel bookings and provide comparison facilities to stakeholders (ensure easy

reference and choice) Compulsory to send invitation and organize refreshment (breakfast and lunch sessions) which requested by

the Stakeholders Responsible to manage and arrange the presentation material before, during and after the events Responsible to arrange group visitor badges/escort for Safety Briefing and arrange PPE

IT IT-related support – to follow up and resolve software/hardware, create new account, maintain distribution

and staff lists. To maintain share point (must familiarize with the software) and using frequently to back up information To responsible in assisting the stakeholders for IT requisition, problems and IT request Assisting to provide telepresence, VC and roundtable support

Onboarding (JML- Join, Move, Leave), Offboarding Responsible to do JML- Join Move Leave process for onboarding Complete the Onboarding Form/checklist to ensure no missing information To ensure new joiner/transferee/graduate student to have their workstation, locker, stationary items,

machine, business cards, access to sharedfolder, update distribution list, org chart and others Off-board leavers - help to complete offboarding checklist form and return original to HR, ASU Lead within

one ( 1 ) working day. Responsible to check any pending process for outstanding expenses in SAPTMS (buffering details) and to

terminate account Ensure the staff to complete his/her Time Writing before leaving the company Responsible to inform Manage Analyst team to delimit the account in SAPTMS or SKF (other focal point) , IT

Support to return IT Equipment and update the Offboarding checklist in livelink MOR Action to enhance skill and deliver quality

Other Support Tasks Complex poster printing, arrange for high-volume printing and scanning, binding Develop new business support tools and simplify current work processes Maintain departmental stationery stocks Manage office moves activities Manage workstation allocation with the hotdesking arranging Maintain department emergency contact list, staff movement records Create and update departmental organigrams Coach technical staff with self-help for simple tasks (Timewriting, IT My Request, Meeting Room Booking, E-

Travel, Business Claim and others) Inter-face with other Support Functions i.e. Real Estate, Finance, HR, IT

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RESUME of JILL LAY WEI YEE (HP: (+60)-162-209- Provide support for general logistics, special projects (i.e. visiting VIPs agendas, site communications, town

hall, etc.)

Support for Managed Open Resourcing (MOR) rounds as Broadcast

JUN 2009 – MAY 2014, Shell Business Service Centre

Position: Scheduling Support/ Scheduling Administrative

To confirm on delivery as load, capture delivery details, process delivery, process return delivery and to resolve discrepancies

Administer billing quantity adjustment relating to incorrect quantity, processing adjustment and delivery document

Primary contact point for the haulers to inform truck drivers of necessary amendments to the journey plan Manage deviation from plan, i.e. process in GSAP any post schedule amendments to the shift: left on board,

plant/depot change, load quantity changes, trip sequence change, vehicle change, orders scheduled not delivered

Ensure deviation from plan are in line with HSSE and operational procedures Manage Aviation orders Handle customer inquiries to change/amend orders, evaluate real need and feasibility for scheduling changes,

and liaise with scheduling team where appropriate Ensure any Special Instructions noted on orders have been processed Receive urgent order requests and create urgent orders within Delivery Promise framework Handle incoming email in Microsoft Outlook by Hauler and Terminal Operation team to change/amend orders,

evaluate real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate Provide feedback of changes to planned shipments to schedulers and terminal operation team, particularly to

Vendor Manage Inventory customers Investigate and resolve customer complaints

Scheduling Administrative Ensure visual measurement board in up to date – Excel format/ Power Point Download data from GSAP/ ORACLE for delivery details reports, e.g. Call Response Rate, Agent Handling Time

on customer enquiries, fax/ emails from Customer/ Territory Manager, Terminal Updates on stocks availability, Estimation Time of Delivery Monitoring.

Projects in Order To Delivery; GSAP Standard Operation Procedure Submit claims via HR Online and SAP TMS Make arrangement for Meeting Room

SEP 2008 – MAR 2009, Shell LPG GAS SDN BHD

Position: Finance Support & Administrative

Cylinders Reconciliation ( P/ East Malaysia), where a cylinder may need to be reconciled for several reasons including:

o the cylinder has been lost or stoleno the department intends to keep the cylinder and would like to purchase ito the cylinder was transferred to another departmento the cylinder was returned but not recorded

Audits and ensure division compliance with truck reconciliation and ticket to edit reconciliation occurs in all branches assigned to this person's division

Ensures all cylinder counts assigned have top priority in daily duties and are performed in professional and timely manner

Ensures all signed counts are completed and signed and returned to the appropriate department Ensures all paperwork required such as assurance of open orders are completed for any cylinder deliveries

prior to the count and that a screen print is completed from the cylinder details on the day of the count Maintains good customer service in communications with all internal and external customers

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RESUME of JILL LAY WEI YEE (HP: (+60)-162-209-

JUL 2006 – AUG 2008, YOGA ZONE GROUP SDN BHD

Position: Consultant / Pilates Instructor (Level 1)

Guide potential customers to discover his requirements and then offers the best solution to make sure those needs are fulfilled

Meet or exceed the sales quotas Maintain contact and build lasting relationships with customers Make sales calls and contact both potential and present customers Keep records of all interactions with customers Give demonstrations to customers and educate them about the product Regularly monitor the preferences of customers

NOV 2002 – FEB 2006, GROUP 36

Position: Morgan De Toi Assistant Brand Manager

• Providing support on special task, e.g. retail housekeeping, staff grooming and performance, daily briefing on sales target)

• Operation Reports; (stocks report, housekeeping checklist, daily sales report, monthly up to date sales report)• Merchandising; follow up on production from France and tag creation, stocks arrangement from shipping to

warehouse and to outlets• Analyze sales statistics and determine sales potential and inventory requirements• Development of innovative and creative sales techniques on the job• Aware of the latest market trends and remain updated on product knowledge of marketing products and

services• Responsible for brand building, liaising with agencies, production of in – house promotional materials and

publications, organizing promotional activities• Understanding market and customer• Preparation of brand plan-marketing, quarterly promotional strategy-input finalization and input

implementation plan• Brand sales analysis• Ensuring brand profitability• Piloting the innovations and creating new indications and expanding markets• Keep up to date with market trends and new developments utilizing information for business improvement• Accountability for Brand’s performance & working closely with store sales team• Execution of trade and promotional activities• Managing advertising and promotion funds• Providing market analysis information pertaining to competitors, trends and activities• Product Development- Feasibility study and product launches

SEP 2001 – OCT 2002, PADINI HOLDINGS

Position: Field Counselor

• Cover Southern and Northern areas for Outlets: Padini Authentic, Seed, Padini Workwear, P&Co, Miki & Vincci

• To perform audit at retail outlets of the Companyo Quantitative audit - stock, cash, cards, bills and voucherso Qualitative audit - customer service, briefing, housekeeping and to gather staff feedback

• To assist store manager in area of audit and related matters• To produce report based on all audit findings and feedback from retail outlets, e.g. stocks audit for marketing

department, store patty cash audit for accounts dept.• To follow up on discrepancies• To up keep department's administration tasks, reports e.g. stocks audit, store patty cash audit, evaluate staff

behavior in store

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RESUME of JILL LAY WEI YEE (HP: (+60)-162-209-MAY 1998 – AUG 2001, SHELL MALAYSIA TRADING SDN BHD

Position: HR Administration Support

• Providing on expatriate policy interpretation and application to HR • Dealing with complex queries and on-going and transfer cases• Handling staff personal documentation in filing room

ACADEMICS

Bachelor of Science (Business Management) - Benedictine College Kansas U.S.AKemayan ATC (Advance Tertiary College): Feb 2009 - Dec 2010

Diploma/Advance Diploma - Fashion Designing & MarketingInternational Fashion Training Center: Jun 2002 - Dec 2006

Secondary - Arts in Home Science Sek. Men. Perempuan Bandaraya Pudu: 1991 - 1995

ADDITIONAL ACADEMICS

Certificate in Web Design Sankya Institute of Technology: Oct 1999 - Feb 2000

Certificate in Company Secretaries Training Program (I,II & III)Suruhanjaya Syarikat Malaysia (Companies Commission Of Malaysia)

ADDITIONAL ACTIVITIES Shell Eco Marathon Asia - Media/Corporate Affairs Coordinator Shell (SBSC) OTD HSSE Focal Point Shell (SBSC) LEAN Program

LANGUAGES Spoken : English, Malay, Mandarin, Cantonese Written : English & Malay

COMPUTER KNOWLEDGE Microsoft Office EXCEL Microsoft Office WORD Microsoft Office POWER POINT Microsoft OUTLOOK SAP ORACLE

NATIONALITY Malaysian

Notice Period for Employer - 1 MonthLast Drawn Salary – MYR 5350Expected Salary – SGD 3000-4000

REFERENCES

Ms. Veronica ApoiBusiness Administrative Support Lead (SSB)Contact:- +60323851701

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RESUME of JILL LAY WEI YEE (HP: (+60)-162-209-

Mr. Chong How KeenHSE Delivery Manager ProjectsContact:- +60320843517

Mr. Quek, PatrickF23 Subsidence Project ManagerContact:- +60320912256

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