Kepner-Tregoe.com/training | +1 800-537-6378

2016 WORKSHOP CATALOG Real world training. Real world results.

KEPNER-TREGOE (KT) TRAINING

“The most trouble-free merger of back-office operations…” was reported by the Wall Street Journal after KT Project Management was used to merge two large commercial banks.

Discover the power of KT Clear Thinking. Tomorrow’s leaders need to solve difficult problems, make critical decisions and implement and respond to change effectively.

Kepner-Tregoe’s time-tested, data-driven Clear Thinking processes provide the foundation for that kind of leadership.

KT focuses on building the thinking capability in individuals and teams, helping them solve problems, make decisions and operate effectively using a common language and process.

Learners can then apply these foundational Clear Thinking skills to any problem, project or situation, no matter how complex.

Results of KT training:

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KT training emphasizes capability transfer to deliver sustained results.

Rapid problem resolution

Calculated decision making

Smart project

planning

Ongoing management effectiveness

TRAINING DELIVERY OPTIONS

Access dynamic Kepner-Tregoe training in a flexible, online format. This interactive virtual classroom is instructor led and provides you the convenience to attend KT training from wherever you are in the world.

All you need is a computer and a landline phone. These trainings are only offered for select workshops.

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Every KT workshop focuses on practical application. Learners walk away with skills they can apply immediately in their work.

Public Sessions

Looking for individual training or interested in trying a KT workshop? KT hosts public training sessions for our most common workshops in cities around the world.

Our 2016 public session schedules are listed on the following pages in the training offerings section: pg. 6, pg. 8, pg. 10, pg. 12, and pg. 14.

Onsite Training

Looking to bring training directly to your team? KT’s onsite training option makes it easy to train teams in your organization, on your time and at your location.

This enables your teams to collaborate within your day-to-day environment on actual work for your organization. Contact us at +1 800-537-6378 to learn more.

Kepner-Tregoe offers flexible learning options to meet the training needs of individuals and organizations.

Virtual Learning

A pharmaceutical manufacturer used KT Project Management for product launches and went from no new products over two years to 5 to 10 product launches annually. 4

TRAINING OFFERINGS

Problem Solving & Decision Making Page 5

Project ManagementPage 7

IT Problem & Incident Management Page 9

Operational Improvement & TroubleshootingPage 11

Leadership DevelopmentPage 13

While KT offers trainings to support many organizational functions, all our workshops are rooted in developing Clear Thinking skills.

PROBLEM SOLVING & DECISION MAKING

PROBLEM SOLVING & DECISION MAKING

An in-depth look:

The gold standard in critical thinking.

Every day you are faced with problems to solve and decisions to make. No matter how simple or complex your issue may be, Kepner-Tregoe’s Problem Solving & Decision Making (PSDM) workshops help you eliminate the guesswork.

KT’s time-tested, data-driven approach provides a step-by-step framework to troubleshoot problems, make decisions, prioritize issues, and analyze risks and opportunities.

In addition to Problem Solving and Decision Making, which is available in public sessions across the U.S., other workshops based on this methodology are available as on-site training including:

• Root Cause Analysis

• Decision Making for Leaders

• Incident Mapping

• PSDM for CAPAs

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Learn More>> Kepner-Tregoe.com/PSDM

KT’s legacy course, PSDM offers time-tested, systematic processes to quickly and effectively address any issue.

KT’s Problem Solving & Decision Making (PSDM) course enables you to:

• Conduct root cause analysis (RCA) on complex problems.

• Make tough decisions aligned with operational priorities.

• Identify and proactively manage risks and opportunities.

• Ask the right questions to find crucial, hidden insight.

• Enhance existing improvement programs like Lean, Six Sigma and ITIL with Clear Thinking.

WORKSHOP INFO

Duration: 3 or 4 days

Credits: 21 PDUs; 2.1 CEUs; 21 CPEs

Audience:• Employees at all

levels • Relevant to

engineering, quality, operations, manufacturing, IT, customer service, maintenance, marketing and sales

PROBLEM SOLVING & DECISION MAKING (PSDM)

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WORKSHOP SCHEDULE – PSDM

JANUARYJan. 26-28 – Atlanta, GAFEBRUARYFeb. 2-4 – Toronto, ON Feb. 9-11 – Chicago, IL Feb. 23-25 – Santa Clara, CAMARCH March 1-3 – Princeton, NJ March 8-10 – Vancouver, BC March 15-17 – Tampa, FL APRIL April 5-7 – Arlington, VA April 26-28 – Chicago, ILApril 26-28 – Calgary, AB MAY May 3-5– Toronto, ON May 17-19 – Santa Clara, CA May 24-26 – Atlanta, GA JUNE June 7-9 – Princeton, NJ June 7-9 – Vancouver, BC June 28-30 – Chicago, IL

JULY

July 12-14 – Dallas, TX July 26-28 – Santa Clara, CAAUGUST

Aug. 2-4 – Seattle, WA Aug. 16-18 – Princeton, NJ SEPTEMBER

Sept. 13-15 – Boston, MA Sept. 13-15 – Toronto, ON Sept. 20-22 – Calgary, AB Sept. 27-29 – Chicago, IL OCTOBER

Oct. 18-20 – Santa Clara, CA Oct. 25-27 – Atlanta, GA NOVEMBER

Nov. 8-10 – Charlotte, NC Nov. 15-17 – Princeton, NJ Nov. 29-Dec. 1 – San Diego, CA DECEMBER Dec. 6-8 – Chicago, IL

PROJECT MANAGEMENT

PROJECT MANAGEMENT

An in-depth look:

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Turbocharge your projects.

Every member of a project team contributes to the success—or failure—of a project. That’s why the Kepner-Tregoe Project Management Training Suite addresses the skills and responsibilities needed from the basic contributor to the person directly responsible for project results.

In addition to KT Project Management, which is available in public sessions across the U.S., other workshops based on the KT methodology are available as on-site training including:

• PM for Non-Project Managers

• Project Sponsor Workshop

• Advanced Problem Solving in PM

• Managing People in Projects

• Shutdowns, Turnarounds, Outages

• “Learn and Do” for Project Teams

Learn More>> Kepner-Tregoe.com/ProjectManagement

PROJECT MANAGEMENT (PM)

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WORKSHOP SCHEDULE – PM

KT’s signature project management training delivers practical skills tied to project results.

KT’s Project Management (PM) course enables you to:

• Learn KT’s proven Project Management methodology for application on any size project.

• Carry out the essential elements of project management—defining, planning, implementing and closing out a project.

• Lead and motivate a project team and communicate effectively with stakeholders.

• Identify and address issues quickly to keep projects on track.

• Develop robust project management skills to keep projects on time and on budget.

WORKSHOP INFO

Duration: 3 days

Credits: 21 PDUs; 2.1 CEUs; 21 CPEs

Audience:• Project managers• Anyone in a

leadership role on a project team

JANUARY Jan. 19-21 – Toronto, ON FEBRUARYFeb. 2-4 – Santa Clara, CAFeb. 9-11 – Princeton, NJ MARCH March 8-10 – Atlanta, GA APRIL April 5-7 – Chicago, IL April 12-14 – Calgary, AB MAY May 10-12 – Santa Clara, CA May 17-19 – Toronto, ON JUNE June 21-23 – Atlanta, GA JULY July 26-28 – Chicago, IL AUGUST Aug. 9-11 – Santa Clara, CA

SEPTEMBER Sept. 13-15 – Princeton, NJ Sept. 20-22 – Atlanta, GA OCTOBER Oct. 4-6 – Chicago, IL Oct. 18-20 – Toronto, ON NOVEMBER Nov. 8-10 – Santa Clara, CA Nov. 23-25 – Calgary, ABDECEMBER Dec. 13-15 – Princeton, NJ

IT PROBLEM & INCIDENT MANAGEMENT

IT PROBLEM & INCIDENT MANAGEMENT

An in-depth look:

Take control of customer service & IT.

Whether you’re looking to get the root cause more effectively or restore service more quicker, Kepner-Tregoe’s IT Problem & Incident Management training helps take trial-and-error out of the equation.

Through our dynamic training, your organization will learn a systematic approach to help increase IT stability and minimize business impact.

In addition to ITSM Problem & Incident Management which is available in public sessions across the U.S., other workshops based on the methodology are available as on-site training including:

• High Severity Incident Management

• Incident Mapping

• Advanced Problem Management for ServiceNow

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Learn More>> Kepner-Tregoe.com/ITPIM

ITSM PROBLEM & INCIDENT MANAGEMENT (ITSM PIM)

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WORKSHOP SCHEDULE – ITSM PIM

KT’s ITSM PIM workshop provides a systematic approach to resolve technical and IT issues throughout the service operation.

KT’s ITSM Problem & Incident Management (ITSM PIM) course enables you to:

• Use a systematic approach, scalable across technologies, products and teams.

• Effectively analyze problems to select the best fix or workaround.

• Clearly describe a problem and gather relevant data.

• Reduce time-to-close, increase first-time fix and increase customer satisfaction.

• Effectively communicate with stakeholders.

WORKSHOP INFO

Duration: 3 or 4 days

Credits: 28 PDUs; 2.8 CEUs (4 day)

Certification: priSM recognized workshop

Audience:• Service desk staff,

quality managers, analysts, auditors, problem/incident managers, technicians, engineers • Anyone resolving

critical incidents

MARCH

March 15-18 – Santa Clara, CA APRIL

April 19-22 – Vancouver, BC MAY

May 10-12 – Princeton, NJ NOVEMBER

Nov. 1-4 – Princeton, NJ

“Service requests now pass from one engineer to another with maximum

efficiency, and the engineers have a systematic process to crack even the toughest problems.”

– Customer Support Leader, IT

Kepner-Tregoe is a ServiceNow certified App partner offering Advanced Problem Management solutions for ServiceNow.

OPERATIONAL IMPROVEMENT & TROUBLESHOOTING

OPERATIONAL IMPROVEMENT & TROUBLESHOOTING

An in-depth look:

A measureable impact on operations.

Achieve—and sustain—operational excellence. With Kepner-Tregoe’s Operational Improvement & Troubleshooting training, your team has access to a systematic approach to troubleshoot problems, eliminate waste and manage operational change.

Kepner-Tregoe’s Operational Improvement & Troubleshooting training is designed to equip you, and your team, with the capabilities and hands-on skills needed to sustain results.

In addition to the Analytic Troubleshooting workshop, which is available in public sessions across the U.S., other workshops based on the KT methodology are available as on-site training including:

• Root Cause Analysis

• Implementing Lean

• Conducting & Documenting Investigations

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Learn More>> Kepner-Tregoe.com/Troubleshooting

ANALYTIC TROUBLESHOOTING

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WORKSHOP SCHEDULE – ANALYTIC TROUBLESHOOTING

KT’s Analytic Troubleshooting can consistently increase operational efficiency in your production environment by getting to the root cause of your problems—and fixing them for good.

KT’s Analytic Troubleshooting course enables you to:

• Use a troubleshooting approach that provides a foundation for Six Sigma, Statistical Process Control and Lean.

• Ask focused questions to gather the right information.

• Identify and test possible causes.

• Learn to think beyond the fix to avoid future problems.

WORKSHOP INFO

Duration: 3 or 4 days

Credits: 21 PDUs; 2.1 CEUs

Audience:• Anyone responsible

for troubleshooting or managing organizational problems • Relevant to front-line

staff, quality managers, analysts, engineers, production operators among others

APRIL

April 12-14 – Princeton, NJ SEPTEMBER

Sept. 20-22 – Princeton, NJ

“For me, the Kepner-Tregoe Analytic Trouble Shooting approach is not just another problem solving tool. It is a

great enabler on our journey to empowered teams“- Operations Director

LEADERSHIP DEVELOPMENT

LEADERSHIP DEVELOPMENT

An in-depth look:

Developing Clear Thinking leaders.

It’s essential to establish a systematic approach to evaluate data, assess strategic options, set priorities and make decisions to best guide your leaders in their day-to-day execution.

With Kepner-Tregoe’s Leadership Development training, your leaders, whether emerging or well established, will hone their clear thinking skills—and learn how to systematically apply these skills in all types of situations.

In addition to the KT Train-the-Trainer and Process Facilitator and Coach, which are available in public sessions across the U.S., other workshops based on the KT methodology are available as on-site training including:

• Emerging Leadership Program

• Decision Making for Leaders

• Strategic Decision Making

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Learn More>> Kepner-Tregoe.com/Leadership

LEADERSHIP DEVELOPMENT INSTITUTE (LDI) – TRAIN-THE-TRAINER

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LDI WORKSHOP SCHEDULE – PSDM, RESOLVE, ATS

KT’s Train-the-Trainer workshops prepare Program Leaders to transfer capability effectively within their own organization.

KT’s LDI courses enable you to:

• Cost effectively scale in-house training.

• Add advanced process skills to your teams.

• Customize the workshop for different audiences and provide authentic examples related to the participants’ own environment.

• Increase results from investment into skill development.

WORKSHOP INFO

Duration: 10 days + “pre-exposure” + observed teach

Audience:• Internal training

resources, emerging leaders, change/ transformation leaders

Courses:• Problem Solving and

Decision Making• Analytic

Troubleshooting• Resolve• Project Management

JANUARY/FEBRUARY

Jan. 24-Feb. 5 – Princeton, NJ JUNE/JULY

June 19-July 1 – Princeton, NJ OCTOBER

Oct. 16-28 – Princeton, NJ

LDI WORKSHOP SCHEDULE - PROJECT MANAGEMENT

MARCH

March 6-18 – Princeton, NJ SEPTEMBER/OCTOBER

Sept. 25-Oct. 7 – Princeton, NJ

For many, the LDI is a life- and career-changing event. Offering a blend of in-depth concept knowledge and

instructor training capabilities, the LDI helps Program Leaders cultivate an awareness of new talents and

thinking processes within organizations.

PROCESS FACILITATOR & COACH

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WORKSHOP SCHEDULE – PROCESS FACILITATOR & COACH

Empowering and teaching people to lead others

KT’s Process Facilitator and Coach course, enables you to:

• Use the power of process and teams to cut through complexity to deliver results.

• Create a structure to identify underlying risks and opportunities of a given initiative.

• Accelerate issue resolution from months to days (and sometimes hours & minutes).

• Formalize a suite of clear thinking process flows to help meet and exceed organizational goals.

• Leverage “technical in-house knowledge” to resolve sticky issues rapidly.

WORKSHOP INFO

Duration: 5 days + “pre-exposure” + observed facilitation

Audience:• Emerging leaders,

change / transformation leaders, those tasked with facilitating difficult problems and/or coaching others

APRIL

April 25-29 – Princeton, NJ DECEMBER

Dec. 5-9 – Princeton, NJ

“There are 10,000 companies who can help you create strategy. But there are few who

can really bring that strategy into action.” – W. Heine

Organization Development Director, Sara Lee

KT TRAINING – MORE INFORMATION

Certifications Kepner-Tregoe is a Project Management Institute Registered Education and Consulting Provider.

Kepner-Tregoe is a ServiceNow certified App partner offering Advanced Problem Management solutions for ServiceNow.

Learning ToolsExtend the classroom with Kepner-Tregoe’s learning tools. With each workshop, you will receive:

Kepner-Tregoe Tablet App Take KT process on-the-go from your iPad or Android tablet.

MyKT MembershipExclusive membership for KT learners with online access to learning libraries, videos, tips and more.

KT Process Cards Durable plastic pocket cards that offer visual reminders to follow process on-the-job.

Sustain ResultsQuality x Adoption = Results

At Kepner-Tregoe, all of our training is designed to equip you, and your team, with KT Clear Thinking methodologies. This means weaving high-quality training with consistent adoption to yield long-term ROI-driven results from behavior change.

Kepner-Tregoe is registered with the National Association of State Boards as a sponsor of continuing professional education on the National Registry of CPE Sponsors.

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CONTACT

+1 800 537 6378 | info@kepner-tregoe.com

Kepner-Tregoe.com/training

About KTKepner-Tregoe, a multinational management consulting and training services company, has been offering project management and problem solving solutions to clients for nearly 60 years.

Global ReachKepner-Tregoe’s global footprint includes regional offices in North America, Europe Australia, Japan and Southeast Asia/Greater China.

LinkedIn.com/Company/Kepner-Tregoe

Facebook.com/KepnerTregoe

Twitter.com/KTClearThinking