KEPNER TREGOE

RAPID RESULTS LASTING VALUE

The ‘gold standard’ in organizational issue

resolution from tactical troubleshooting to

strategic decision making• Founded in 1958• Trained over 10 Million managers• Operates in 44 countries • Delivers in 14 languages• Our Strategic Focus is to configure our proprietary

processes into application models which deliver real and tangible results to our manufacturing client base

Global Customer Relationships

We are Operations and Process Excellence Experts

•Problem Solving & Decision Making•Project Management•Lean Manufacturing•Lean Office• Six Sigma – Green & Black belt • Intercompany Sessions• Process Facilitators• Program Leaders

• Problem Solving & Decision Making Facilitation• Project Planning Facilitation • Focused Work Sessions + Follow-Up

• Shutdown Management• OEE Improvement• MRO Inventory Reduction• “Footprint” Analysis• Complexity Reduction• Strategy Formulation & Implementation

Training ConsultingShort-Term Consulting

Successful Implementation

Strategic & Operational

Results

Process Integration

Performance System IntegrationSkills Development

Coaching On The Job

To develop the right process knowledge at all level to ensure data collection, analysis, decision making and risk mitigation as close to the source as practical

To ensure that the work environment (expectations, measures, tools,

resources, consequences and feedback) is conductive to encourage excellence in

behaviors and using the new skills

To ensure that real time guidance is available through content and process

experts, results are measured and appropriate behaviour is reinforced

To ensure clear links are established between the current service processes (eg. Incident, Problem, Support/Escalation process), software tools, and the KT processes deployed

Performance System Integration

Making sure that the work environment (expectations, measures, tools/resources, consequences & feedback) is conducive to

using the new skills

Skills Development

Making sure that data collection, analysis, decision making and risk mitigation

knowledge is spread at all levels into your organization creating common language and

common approach

Process Integration

Making sure that there are clear links between business processes, improvement

objectives and the KT processes being deployed.

Improvement Goals

Business Processes

Coaching on the job

We observe, evaluate the learner and give feedback to make sure appropriate behavior

is reinforced.

• Ensure project links with the organization’s strategy & goals

• Ensure project has a financial benefit to the business

• Prioritize projects based on value, resources required, timing

• Select projects with key management buy-in

• Project has cultural impact & sustainability

• Ensure the right leadership and ownership

• Select people with the capability to make change

• Create a capable support team

• Dedicate enough time for training

• Ensure the right support resources are available

• Lean• BPI• Maintenance• Six Sigma• Supply Chain• Integrate Prod. Dev.• PSDM Deployment• PM Optimization• Any• Transformation

• Drive Daily Mgmt. & Continuous Imp.

• Align org. & individual KPIs and goals

• Coach leaders in req. actions & behaviors

• Review progress and manage change

• Check real business impact (Finance)

• Continuously communicate

• Implement effective control plans

• Conduct regular training focused on the process

• Review the system effectiveness quarterly

• Continually identify and launch new projects

KT Process is built-in throughout the entire Transformation Project

Select Right Project

Select and Train the right

People

Apply the right Roadmap and

Tools

Provide Management

Support

Achieve and Sustain Results

How We Execute Transformation

Performance Metrics Improvements

Order to Delivery Lead Time 35% ~ 80% Reduction

WIP Inventory 30% ~ 70% Reduction

Productivity 25% ~ 45% Increase

Overall Equipment Effectiveness (OEE) 25% ~ 60% Increase

First Pass Yield (FPY) 10% ~ 30% Increase

On-Time Delivery 5% ~ 20% Increase

Revenue 3% ~ 10% Increase

Cost Reduction 15% ~ 35% Reduction

Return on Investment 5x or greater

Typical Operations Excellence Results

KT Processes

KT Processes make your thinking visible and guide your approach to problem solving and

decision making

Critical Thinking

A process is a set of systematic steps to meet a goal

Inputs

• Flour• Yest• Water• Tomato• Mozzarella• Salt• Olive Oil• Etc.

Processes

• Flour and Water Together

• Mix• Add Salt• Obtain Loaf• Etc.

Result

• Pizza

Critical Thinking

Manufacturing processes are easy to describe because they are visible.

How would you describe your thinking process?

Inputs

• Information

• Experience

• Knowledge

• Job Training

• Common Sense

• Objectivity

• Advice

Process

• Asking Questions to:

• Gather

• Sort

• Organize

• Analyze Information

Output

• Concern Resolved:

• Cause Found

• Solution Selected

• Solution Implemented

• Lessons learned, documented and shared

KT can show you how to use and implement the methods to address

effectively your priority issues

Gather, Sort and Analyze Information to Plan Next Steps and Involvement

Protect Future Plans

Make Effective Decisions

Find Root Cause to Fix

Problems

KT Process Flow

Purpose: Sort, prioritize and plan resolution of complex issues

Basic Steps: Identify Concerns - What threats or opportunities

need our action, analysis or input? Set Priority - Which to address first? Plan Next Steps - What resolution process are

required for success? Plan Involvement - Whose help do we need?

Gather, Sort and Analyze Information to Plan Next Steps and Involvement

Situation Appraisal

Purpose: Isolate the root cause of a deviation

Basic Steps: Describe the Problem - What facts exist (or should

be gathered) about the deviation? Develop Possible Causes - What ideas or hunches do

we have? Evaluate Possible Causes - Which Possible Cause(s)

best explain the facts in the Problem Description? Confirm True Cause - How can we prove our leading

hypothesis(es)?

Find Root Cause to Fix

Problems

Problem Analyisis

Purpose: Select a solution, when the best course of action is unclear

Basic Steps: Clarify Purpose - What results, resources and

restrictions will influence the choice? Evaluate Alternatives - What options exist? How

well does each satisfy our objectives? Assess Risks - What adverse consequence(s) exist

with best performing alternative(s)? Make Decision - What’s the best balanced choice,

given performance against objectives and risks?

Make Effective Decisions

Decision Analyisis

Purpose: Avoid future trouble when implementing change

Basic Steps: Identify Potential Problems - What could go wrong

during implementation? Identify Likely Causes - What conditions might create

the high threat Potential Problems? Take Preventive Actions - How to reduce probability

of occurrence? Plan Contingent Actions - How to prepare to

minimize seriousness of the effects?

Protect Future Plans

Potential Problem Analyisis

Consortium Institute of Management and Business Analysis

Alessandro FaiduttiKepner Tregoe Program Leader0423 95 10 90347 29 000 11faidutti@cimba.it

www.kepner-tregoe.com www.cimba.it

RAPID

RESULTS

LASTING

VALUE