iyad kamal - aramex...online retailers is still limited ecommerce is more mature . future trends...
TRANSCRIPT
E-TRENDS
BUSINESS TRENDS
PAYMENTS
RETURNS
SOCIAL TRENDS
LAST MILE SOLUTION
THE MIXERBUSINESS TRENDS
MENA VS. INTERNATIONALECOMMERCE TRENDS
DATA FROMONLINE RETAILERS USING ARAMEX'S SHIPPING SERVICES
SHOP AND SHIP ARAMEX’S ONLINE SHOPPING DELIVERY SERVICE
E-TRENDS INCLUDE MIXED DATA FROM :
ECOMMERCE SEASONALITY / SHIPMENT GROWTH
Q1
2013
2012
2011
Q2 Q3 Q4
BUSINESS TRENDS
2012, 2013, MENA VS. INTERNATIONAL, %
20%
MENA100%
INTERNATIONAL
MENA INTERNATIONAL
MENA REGION VS. THE WORLD. BUSINESS TRENDS
SHIPMENTS WITHIN MENA HAVE SEEN 100% GROWTH FROM 2012 TO 2013INTERNATIONAL SHIPMENTS HAVE SEEN 20% GROWTH FROM 2012 TO 2013.
THE ECOMMERCE MARKETPLACE IS STILL FAIRLY UNDERDEVELOPED AND THE AMOUNT OF REGIONAL ONLINE RETAILERS IS STILL LIMITED
ECOMMERCE IS MORE MATURE
FUTURE TRENDSMENA REGION VS. THE WORLD. BUSINESS TRENDS
MORE INTERNATIONAL ECOMMERCE
COMPANIES ARE SELLING TO THIS PART
OF THE WORLD.
WE SEE AN UPWARD GROWTH TREND IN THE MENA REGION
SHOPPERS ARE INTERESTED IN ONLINE STORES
ACROSS THE WORLD BEYOND US, UK AND CHINA.
MENA VS. INTERNATIONAL, AVERAGE WEIGHT, 2013, % GROWTHAVERAGE WEIGHTSBUSINESS TRENDS
AVERAGE WEIGHT
1.8KG
MENA INTERNATIONAL
MENA INT'l
MENA INT'l
1.3KG
GROWTH
36% 2%
% BY DESTINATION COUNTRY, 2013LARGEST MARKETS
SAUDI ARABIA EGYPTUAE
BUSINESS TRENDS
38% 28% 10%
E-TRENDS
BUSINESS TRENDS
PAYMENTS
RETURNS
SOCIAL TRENDS
LAST MILE SOLUTION
PAYMENTS WHAT ARE PEOPLE BUYING (SNS)
ENTERTAINMENTBOOKS
ELECTRONICS APPAREL
SHOESAPPAREL
BEAUTY SUPPLIES BOOKS/BAGS
PAYMENTS2013, MENA VS. INTERNATIONAL IN USDVALUE OF GOODS
THE AVERAGE VALUE OF GOODS PURCHASED IN THE MENA WAS $110 IN 2013
(THIS FIGURE HAS STAYED CONSISTENT OVER THE LAST 3 YEARS)
THE AVERAGE VALUE OF GOODS PURCHASED
INTERNATIONALLY IS $75
(THE FIGURE HAS DROPPED COMPARED TO LAST YEAR)
PAYMENTS COD VS. CREDIT CARD PAYMENT 2012, 2013, %
71%20122013
29%74% 26%
THE MENA ECOMMERCE MARKET IS A COD ONE!THE FUTURE? MORE OF THE SAME WITH AN INTERNATIONAL TWIST
CASH ON DELIVERY (COD) CARD
2012, 2012, 2013 AVERAGE, LOCAL, BEYONDPAYMENTS SAUDI BUYERS
70%MENA SHIPMENTS TO KSA:
TO MAJOR CITIES
90%INTERNATIONAL SHIPMENTS TO KSA:
TO MAJOR CITIES
PAYMENTS
35% NO CARD
25% CASH EASIER
4% OTHERS
18% PREFERS CASH
18% NO TRUST IN ONLINE PAYMENTS
WHY SAUDI CUSTOMERS PREFER CASH?
E-TRENDS
BUSINESS TRENDS
PAYMENTS
RETURNS
SOCIAL TRENDS
LAST MILE SOLUTION
RETURNS UNDELIVERABLE RETURNS 2011, 2012, 2013, %
17% 20% 18%2011 2012 2013
TOP REASONS:
CUSTOMERSREFUSEDTHE PACKAGES
CUSTOMERS ARE UNREACHABLE
24%21%
7%7%
2012
2013
RETURNS RETURNS BY PAYMENT TYPE
CASH ON DELIVERY (COD) CARD
1.88 1
RETURNS AVERAGE # OF DELIVERY ATTEMPTS, 2013, %
CASH ON DELIVERY (COD) CARD
AVERAGE NUMBER OF DELIVERY ATTEMPTS
AVERAGE NUMBER OF DELIVERIES
E-TRENDS
BUSINESS TRENDS
PAYMENTS
RETURNS
SOCIAL TRENDS
LAST MILE SOLUTION
SOCIAL TRENDS
KSA
KUWAIT
UAE
OTHER
EGYPT
INDIA
QATAR
BAHRAIN
GEOGRAPHICAL SHARE OF VOICE ON TWITTER (% BY COUNTRY)
53%
12%
10%
9%
5%
4%
3%
3%
SOCIAL TRENDS SENTIMENT ON TWITTER AND FACEBOOK
POSITIVE
5% 78% 18% 7% 72% 21%
NEUTRAL
NEGATIVE
SOCIAL TRENDS
CUSTOMER SERVICE
CONVERSATIONAL
MARKETING
SUSTAINABILITY
ARAMEX EMPLOYEES
HR
NATURE OF POSTS, % BY POST CATEGORY
58%
28%
8%
2%
2%
1%
78%
11%
5%
3%
1%
2%
E-TRENDS
BUSINESS TRENDS
PAYMENTS
RETURNS
SOCIAL TRENDS
LAST MILE SOLUTION
OF CUSTOMERS PREFER TO USE THE MOBILE APP MY ADDRESS TO SCHEDULE THEIR DELIVERY TIMINGS AS OPPOSED TO DOING IT VIA PHONE WITH THE CALL CENTRE.
LAST MILE SOLUTION MYADDRESS.ARAMEX.COM - THE MOBILE EFFECT
30%
100% SAFE& SECURE
AVAILABLE24/7
CHEAPESTDELIVERYOPTION
QUICK,SIMPLE& FUN
LAST MILE SOLUTION LOCKERS FOR YOUR CONVENIENCE
NEVER MISS A DELIVERY AGAIN!
LAST MILE SOLUTION
60 600
150 70
300g
0.23l 0.01l
14g
LOCKERS FOR YOUR CONVENIENCESUPPORTING SUSTAINABLE DEVELOPMENT
Source: AGH – Krakow Poland
COURIERAUTOMATED PRIVATE
LOCKERS
PARCELS DAILY PER ONE COURIER
KILOMETERS DAILY PER ONE COURIER
CO² EMISSION PER PARCEL
FUEL CONSUMPTION PER PARCEL
95%
LAST MILE SOLUTION
REDUCTION OF CO2 EMISSION AND FUEL CONSUMPTION
THANKYOU