igg agenda – 18 th september 2008
DESCRIPTION
Minutes from last IGG meeting10.30 - 10.40 Review of Action Items10.40 - 10.50 CER Update10.50 – 11.05 Gemserv update11.05 – 11.15 Market Operations Update 11.15 – 11.25 Address Data Standards Update 11.25 - 11.40 - PowerPoint PPT PresentationTRANSCRIPT
1IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
IGG Agenda – 18th September 2008
• Minutes from last IGG meeting 10.30 - 10.40• Review of Action Items 10.40 - 10.50• CER Update 10.50 – 11.05• Gemserv update 11.05 – 11.15• Market Operations Update 11.15 – 11.25• Address Data Standards Update 11.25 - 11.40
• Retail Market Design Service Update 11.40 -
11.55• Market Design Update 11.55- 12.10• Next Steps 12.10 – 12.20
2IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
Minutes
Minutes from IGG meeting – 14th August 2008
3IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
IGG Action Items
Closed IGG Actions• Updated IGG Action List
issued in advance of meeting
• 30 Actions closed since last IGG meeting:
IGG Actions carried forward:
Owner August 14th
Sept 18th
Suppliers
7 2
RMDS 19 15
MRSO 2 1
ESBN 4 3
CER 3 2
Total 35 23
4IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
CER Update
5IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
Gemserv Update
6IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
Market Operations Update
7
RMDSRMDSRMDSRMDS Retail Market Design Service www.rmdservice.com
Retail Market Design Service Update
C. Madden, RMDS
8IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
RMDS Update
Agenda• Recalculation of Estimates
• Updating of Site Addresses
9IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
RMDS Update
Recalculation of Estimates • The changes to SAP to provide for
Change Request CR221 were released to Production on September 16th.
• An email was released outlining the details of the functionality delivered and/or deferred items
10IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
ESB Networks – Amending Site Address
Historically (June 2008) all address changes were accepted. This has led to:
– Duplicate addresses– The Meter Reader unable to find a meter at a site address
Acceptance of amended site addresses is now strictly controlled by the Bureau
The following are some of the procedures used for verifying the site address:
1. Find out if the site address already exists2. Is the site a one off or part of a development3. Research the address (New Connections)4. Determine if outside verification is required (Planning Authority)5. Carry out a site visit
– Access to main switching Board (Management Company)– Access to the Customers premises (Customers Electrician)
6. Is the address Commercial or Domestic
11IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
Supplier Impacts
As a result of the new procedures the following has happened:
• Rejection rates have increased considerably• Suppliers don’t know why their addresses are being
rejected as there are not enough Reject Reason codes
Multiple requests to amend the same site have been received
Multi metering sites and Housing Estates are most problematic
12IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
Address Amendment Examples
This example reflects no address change, but still accepted and entered by the supplier.
13IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
Address Amendment Examples
This address was rejected as there is already a unit six existing at the same address
14IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
Address Amendment Examples
This example illustrates the varying spelling differences between supplier requests and what is in the Regional Structure.
15IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
Address Amendment Examples
This was rejected as there is already a no 1 in the system
16IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
Address Amendment Examples
This example shows a second request to alter addresses as the original change was made on the 7/7/08. How often do we change the same address.
17IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
Site Address Interactions / Dependencies
Developer
Planning Authority
ESBNetworks
Management Company
Supplier
Bank
Customer
Wiring Cert address has to match exactly the Connection Agreement address
Engineering Officer
Wiring CertManagement Agreement
Supply Agreement
Connection Agreement
Developers Agreement
Electricity Bill
AddressSetupLegal
Documents
18IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
Address Bureau Concerns
• Developers are looking to change addresses after they have been agreed with the Planning Authority and after customers have moved in.
• There is nothing to stop the Developer from making address change requests.
• Huge cost in readdressing a whole development.• Planning authorities are not being consulted about
the Developer address changes.• ESB Networks now have concerns over the legality
of documentation.
19
RMDSRMDSRMDSRMDS Retail Market Design Service www.rmdservice.com
Discussion Requests & Market Change Requests
Cormac Madden, RMDS
20IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
Discussion Request
DR 0157 - Addition of Vulnerable Customer data deletion flag on 102 V.2
• Discussed at the August 28th Conference call.• All were in favour of the flag being included on
the 102 message• All agreed that medical institution could be
added.• It was agreed that there was no need to
display the delete flag on the 102P.• Approval to progress to MCR
21IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
Market Change Request
MCR 0080 – Remove Meter Point Status Field from 017 Message
• Dates back to early 2006• Approved but not Implemented• Not on Current Outstanding List• Should this MCR be included on the
MCR prioritisation list?
22IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
Market Change Request
MCR 0165 – Recalculation of Estimates
• Released Tuesday 16th September at 14h00.
• Release note issued• Design is somewhat different to MCR• Amendments to MCR will be proposed• Recalculation due to meter removal
readings is not yet operational. A supplementary release is planned.
23IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
Discussion Request
MCR 0167 - Delivery of 106d message to EirGrid
• Approval requested
24IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
Discussion Request
MCR 0168 – Addition of 331MM to notify of QH meter removal during QH de-energisation with meter removal process
• Circulated to the market• Approval Requested
25IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
SoLR Working Practice 17
Purpose of Working Practice 17
1. Provide Alternate Suppliers with an opportunity to acquire the Defaulting Supplier’s Customers
2. Provide a clear mechanism by which ESB Networks MRSO and MO can hand over clean data to the SoLR at the end of day 19 (5 day communication period + 14 day CoS period).
3. Provide guidelines on how to handle the following scenarios:
• Present Reading < Previous Reading• Large Debits
26IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
SoLR process Day 1 to Day 20
De
fau
ltin
g
Su
pp
lier
/ H
ub
Cu
sto
me
rM
eter
W
ork
s D
BA
lter
Su
p
So
LR
Met
er O
per
ato
rM
RS
ON
etw
ork
s IS
C
ISC will identify the following Lists on Day 11. List of Energised sites2. List of De-energised sites3. List of pending registrations with associated re-energisations / New Connections4. List of pending CoS to the defaulting supplier5. List of Outstanding Service Orders
List 1 of Energised sites sent to the
Alternate Supplier and SoLR Day 1
Identify outstanding service orders for
sites registered to the Defaulting Supplier
ServiceOrder Type
List 5Outstanding
Service Orders
NPA
De-energisationRe-energisation
De-energised NPA service
orders
De-energised Non NPA
service orders
Re-energised NPA service
orders
Re-energised Non NPA
service orders
NPAYES NO YES NO
Re-energised NPA MRSO
advise MO on Day 1
Re-energised non NPA
MRSO advise MO on Day 1
De-energised NPA
MRSO advise MO on Day 1
De-energised Non NPA
MRSO advise MO on Day 1
Meter Works
List 1 & 2 E Energised
D – De-energisedNew Connections are sent to MRSO
Alternate Suppliers and SoLR receive
the list of Energised sites
List 1 & 2 E Energised
D – De-energised
List 3New Connections
MWDB receive a list of New Connections
MO Receives all De-energised
non NPAs
Complete the De-energised non NPA by
Day 19
Cancel non NPA service orders
outstanding after day 19.
MO Receives all NPA Service
Orders
MO cancels NPA Service Orders as soon as possible
NPA Re-energisation
carried out within the defined SLA
Non NPA Re-energisation
carried out within the defined SLA
Sites Energised
Service Orders
Cancelled
New Connection
Customers decide on new
connectionNO
YES
New Connections
cancelled
ISC pass Meter work details to
MRSO
MRSO forwards a list of Meter Works Service Orders to Meter Operators
Meter WorkDetails
MO cancel the meter works
Service Orders
ISC pass MRSO a list of pending CoS registrations (to the Defaulting Supplier)
List 4Pending CoSTo the D. S.
(excludes Reconnections)
MRSO forward all registrations of
energised sites to the Defaulting Supplier
MRSO write to these customers
MRSO contact the Customer to see if they should proceed with the
New Connection
MRSO send MWDB and MO
a list of New Connections
List 2 D De-energised
ISC forward the De-energised sites to MRSO
MRSO forward the De-energised sites to the Defaulting
Supplier
The Defaulting Supplier issues 021
for De-energised sites on Day 1 Excludes
Reconnections.
021De-registration
Request
List 2 D De-energised
List 2 D De-energised
Follow standard de-registration process MPD21
122De-registrationConfirmation
De-registration Completed
Complete New Connections
by Day 19
NOTEMarket rules dictate that de-registrations cannot issue historically
The Defaulting Supplier cancels it’s pending CoS
MPD 3
011 Cancel
CoS
111 Registration Cancelled
Pending CoS Cancelled
MRSO Inform the Defaulting
Supplier of the CoS cancellation
MRSO Inform the customers of the CoS cancellation
Meter Works Status
Created
Scheduled
FINI
MO update the records
Complete Meter Works. Any Meter Works that
cannot be completed by Day 19 are cancelled
MO receive a list of New
Connections
SoLR Working Practice 17
27IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
SoLR Working Practice 17Customer with SoLR and/or Alternate Supplier within 10 months of the Direction Date
PRESENT < PREVIOUS
CE
RS
oL
RM
RS
OA
lter
nat
e S
up
plie
rD
ata
Co
llect
or
Cu
sto
mer
Customer Disputes
Read
Periodic Actual Read
Customer disputes a
read
SoLR sends a 208 MM to
MRSO
MRSO review the Work Item
MRSO identify the reading as an SoLR read
Actual Read loaded into
CMS
Work Item outsorted to
MRSO
Customer disputes a
read
208 Replacement
Reading
NO
YESReading > 10 months
Adjusted but not passed to the SoLR
for cost recovery
Normal processes
apply
SoLR Reading is readjusted and passed back to
the SoLR
SoLR Reading
Corrections
Readings processed as normal
Contact the Customer to
determine if a refund is due
Refund the Customer
Collate the SoLR costs
Recover the SoLR costs
Readings processed as normal
Customer provides proof
of payment
Proof provided
No refund given
NO
Contact the Customer to
determine if a refund is due
Refund the Customer
Collate the SoLR costs
YES
How does MRSO identify an SoLR reading?
How does the Alternate Supplier or SoLR identify an SoLR reading?
28IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
SoLR Working Practice 17
for SoLR only
LARGE DEBITS
MR
SO
So
LR
CE
RC
us
tom
er
Collate the cost of the
Large Debits
MRSO review the Large
Debit email
Negotiate a refund with
the Customer
Customer Refunded
Customer provides evidence
of tariffs to be applied
Email sent to MRSO
Customer Disputes
Read
Customer disputes a
read
Large Debit details are
emailed to MRSO
Refund the Customer
MRSO advise the SoLR of the revised replacement start
read
Reading > 10 months
NO
YES
Normal procedure for
complaints
Recover the Large Debit
costs
29IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
SoLR Working Practice 17
Issues1. How does the SoLR and Alternate
Suppliers recover SoLR costs2. A customer cannot query an SoLR
reading 10 months after the SoLR Direction date
3. How does the SoLR / Alternate Supplier identify SoLR readings
30IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
Action 367: MPRN/Name & Address Web Service
• Investigated using existing web service for this purpose.
• Finding: a new web service is required. Reasons: – Existing web service is not designed for
CoS volume– Modification to information content
required• RMDS will develop a DR for a new web
service
31IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
Release Planning - Outstanding MCRs
MCR Number MCR Description
MCR 0033 Sending 306 for all NQH De-energisations
MCR 0034 Sending 307 for all NQH Re-energisations
MCR 0060 New Message to contain customer details on conversion from NQH to QH 1.1
MCR 0062 New rules for MPD 1 - CoS
MCR 0069 Irish language character set
MCR 0078 Add Validation to use of Registered Company Number
MCR 0081 Suppliers Extranet shows Non billable devices where installed
MCR 0087 Exchanged Meter Ref amendment to provide only for like for like exchanges
MCR 0126 Rejection of change of usage requests DG5 to 1 or 2 where MIC is greater than 30 v1.0
MCR 0127 Decouple Connection Agreement and CoS where no COLE
MCR 0130 Extra validation check required at creation of 306 and 307 messages v2.0
MCR 0152 Vulnerable Customers - Phase 3
MCR 0154 Versioning of 341 message
MCR 0157 Proposal to add Acceptance / Completion / Cancellation message to Meter Works Design
Completing Design
Completing Design
For TUoS
New market rule
Irish Language Act
Reduce residual CA on CoS issue
Completing Design
Better mkt function
Speed up response
Automation
Better mkt function
Better mkt function
Better mkt function
Automation + better function
(Impose 20 day time limit on replacement of CoS reads)
32IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
Release Planning - Outstanding MCRs
MCR Number MCR DescriptionMCR Number MCR DescriptionMCR Number MCR DescriptionMCR Number MCR Description
MCR Number MCR Description
MCR 0161 Increasing the threshold for connection agreements in CoS process
MCR 0162 SoLR process
MCR 0163 Increase in tolerance levels for NQH Meter Reading Validation
33IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
Next Steps
• Proposed Diary dates for IGG meetings in 2008: – 30.10.2008– 11.12.2008– 22.01.2009
– Proposed dates are on Calendar of Events on RMDS website
34IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
Next Steps
• Propose to continue with conference call every two weeks:
02.10.0816.10.08
• Call details have new contingency PIN No:– Number: 01-6647602 PIN : 77640 – Contingency number remains: 01-6647777 New PIN:
80490
35IGGIGGIGGIGG Industry Governance GroupSecretariat:Secretariat: RMDS RMDS www.rmdservice.com
Thank You