igg agenda - rmds · igg agenda minutes from previous igg meeting 10:30 –10:35 ... cer q4...
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28th June, 2017 1
IGG Agenda
Minutes from Previous IGG Meeting 10:30 – 10:35
Review of Action Items 10:35 – 11:00
CER Update 11:00 – 11:20
Gemserv Update 11:20 – 11:30
MRSO Update 11:30 – 11:40
ESB Networks Update 11:40 – 12:00
Retail Market Design Service Update 12:00 – 12:20
AOB 12:20 – 12:25
Next Steps 12:25 – 12:30
All participants are kindly requested to mute their phones when dialled into the forum conference call
28th June, 2017 2
Minutes
Minutes (v2.0) from IGG meeting
3rd May 2017
For Approval Today
28th June, 2017 3
IGG Action Items
Updated IGG Action List issued in advance of
meeting
9 Actions closed since last IGG meeting
15 IGG Actions carried forward
28th June, 2017 4
Update on Actions - Closed
AP No. Title
Org.
Assigned to Date Closed Date Raised
1050
SoLR - CER to clarify the extent of the Supplier of Last Resort Work that is
planned and referenced in the CER 2017 Workplan. CER to determine if
further consultation and an appointment process is in the scope of the work
planned. CER 03/05/2017 08/03/2017
1052
Issues with erroneous de-energisation of sites for Non-Payment. ESBN to
investigate how this is occurring and the scale of this issue as raised by
Energia and SSE. ESBN 03/05/2017 08/03/2017
1055
CER Q4 Quarterly Report - CER to investigate when the Q4 2016 Report will
be published and revert CER 03/05/2017 08/03/2017
1035
ESBN Meter Project - ESBN and CER to agree on a reporting mechanism for
the ESBN Meter Project. ESBN/CER 31/05/2017 11/01/2017
1056
ESBN to schedule an ESBN Meter Project Workshop. The following actions
must happen before the Workshop can be scheduled (CER to be afforded
sufficient time to issue its responses to Suppliers. Suppliers to also receive
sufficient time (one week was originally proposed) to review CER’s responses
and discuss internally before attending the Workshop). ESBN 31/05/2017 05/04/2017
1057 DDCAE Eircode Presentation - RMDS to circulate the Eircode Presentation RMDS 31/05/2017 03/05/2017
1060
ESBN Meter Project - ESBN to circulate the relevant 500 MPRNs to Suppliers
with regard to the "Good Letters" to Customers ESBN 31/05/2017 03/05/2017
1061
ESBN Meter Project - Suppliers to respond firstly confirming agreement on the
content of the 500 "Good Letters" and secondly as to whether or not they are
satisfied with the ESBN approach on issuing the 500 "Good Letters " to
Customers. Suppliers to respond by 10/05/2017 and should state if they
cannot provide a response outline the reasons why this is the case. Suppliers 31/05/2017 03/05/2017
1062
ESBN Meter Project Refund Process - CER to raise Supplier's concerns with
Senior Management in CER with regard to the ESBN Meter Project Refund
Process. CER/Suppliers 31/05/2017 03/05/2017
28th June, 2017 5
Update on Open De-energisation Actions
AP No. Title
Org.
Assigned
to Date Due Date Raised
1032
De-energisations Schedule of Charges for failed disconnections - CER to raise
Suppliers' concern over the practice of charging suppliers for failed
disconnections by ESBN, as outlined in previous IGG Minutes, with the CER
Networks Team. CER to consider the merits of the CER Networks Team
attending a future IGG or breakout session within a workshop on this issue to
provide an update on this matter. (This Action was reworded at the IGG on
03.05.2017) CER 28/06/2017 07/12/2016
1043
De-energisations - ESBN to engage with the Data Protection Commissioner in
relation to the use of personal information held by Meter Readers being used by
NT's charged with disconnecting premises. (Propose to delete as we consider
that this does not accurately reflect conclusion of discussions.)
(Follow-on from Actions 948/1004 closed at IGG on 08/03/2017). ESBN 28/06/2017 08/03/2017
1044
De-energisations - Suppliers to provide comments on the De-energisation
position as outlined by ESBN as presented in its slides.
(Follow-on from Actions 948/1004 closed at IGG on 08/03/2017). Suppliers 28/06/2017 08/03/2017
1045
De-energisations - ESBN to consider ways of making the Market Message and
Engagement Process between ESBN and Suppliers clearer. ESBN and
Suppliers to consider what can be done to benefit Suppliers and to revert with
detailed suggestions.
(Follow-on from Actions 948/1004 closed at IGG on 08/03/2017).
ESBN/
Suppliers 28/06/2017 08/03/2017
1047
Lock Moratorium - Suppliers to send comments/feedback on the Lock
Moratorium update as presented by ESBN at the IGG on 08/03/2017. (Linked to
Action 1040) Suppliers 28/06/2017 08/03/2017
28th June, 2017 6
Update on Open De-energisation Actions – Cont.
AP No. Title
Org.
Assigned
to Date Due Date Raised
1051
ESBN SLA Agreement - CER to liaise with its internal Networks Team with
regard to the wording of the paragraph pertaining to Access Arrangements in the
ESBN SLA Agreement as briefed by ESBN in Action 1039 in relation to de-
energisations. Where appropriate, an update could be included as part of
ongoing discussions on de-energisations as part of an information-sharing
workshop. CER 28/06/2017 08/03/2017
1053
De-energisation Process whereby Customers are unable to contact their
Suppliers directly. SSE Airtricity to submit examples of this issue. CER to review
the previous Pilot findings completed by ESBN in 2015 into this issue and
determine if it needs to be reopened. CER/Suppliers 28/06/2017 08/03/2017
1054
De-energisations - ESBN to engage with the Data Protection Commissioner in
relation to the use of personal information held by Meter Readers being used by
NT's charged with disconnecting premises. – ESBN and CER to consider if this
meeting should include Suppliers and/or CER (Linked to Action 1043) ESBN/CER 28/06/2017 05/04/2017
1058
De-energisations - ESBN's engagement with the Data Protection Comissioner in
relation to the use of personal information - CER to relay perspecives from both
ESBN and Suppliers on this issue, to CER Senior Management. (Linked to
Action 1043). CER to revert a week before the next Conference Call. CER 28/06/2017 03/05/2017
1059
De-energisation Information Session - CER to set up a De-energisation
Information-Sharing Session. The following IGG Actions will form the agenda of
the Information Session: Actions: 1043, 1044, 1045, 1051 and 1054. CER then to
determine if a De-energisation Workshop is required. CER 28/06/2017 03/05/2017
1064
De-energisations Workshop - CER to set up a De-energisation Workshop. CER
to provide rational behind de-energisations actions that will not form part of the
workshop. CER 28/06/2017 31/05/2017
28th June, 2017 7
Update on other Actions - Open
AP No. Title
Org.
Assigned
to Date Due Date Raised
1049 CER Rebrand - CER to provide an update on the CER Rebrand. CER 28/06/2017 08/03/2017
1063
CER Monthly Switching Report - CER to clarify publication timelines for Change
of Supplier report. CER 28/06/2017 03/05/2017
1065
ESBN Meter Project – CER to consider the minimum threshold figure for
Refunds CER 28/06/2017 31/05/2017
1066
ESBN Meter Project – ESBN to publish the End to End process on the RMDS
Private website. ESBN 28/06/2017 31/05/2017
8
CER Update
28.06.2017
Retail Market Assurance Services for the
Irish Electricity Market
David Kemp
28 June 2017
CER approvals since last meeting
No new CER
approvals since the
last meeting
Number and type of participants assured
by Gemserv since 2005NB this is not a reflection of the live market position
Gemserv 10
12
8
29
8
5
Large Supplier Small Supplier
Self-Supplier DSU
Export Only
Market Entry & Requalification
One Large Supplier ME
Currently completing ITA
One Small Supplier ME
Currently in the planning stage
Two Self-Supplier MEs
Both are with the CER for decision
Gemserv 11
Market Entry & Requalification
One Material Change RQ
Currently assessing application and the
evidence required
Gemserv 12
NET ISU Upgrade
Cutover was successful
Currently monitoring hypercare period
Gemserv 13
I-SEM Retail Market Assurance
Participant Questionnaires to be issued
Four week period for responses
Gemserv will then review responses
Gemserv 14
Forward Work Plan
Gemserv 15
Jul 17 Aug 17 Sep 17
IPT
Planning
Evidence Review
Monitor Hypercare
Prepare
ReportCER Decision
PQs Issued Review Responses
CER Decision
CER Decision
Material Change RQ
Self-Supplier ME 1
Self-Supplier ME 2
NET ISU Upgrade
I-SEM Retail Market
Assurance
Large Supplier ME
Small Supplier ME
CER Decision
Assurance timetable to be determined
Prepare
Report
Sarah Fuller
Assurance Contract Manager
• +353 (0)1 669 4630
David Kemp
Consultant
• +44 (0)20 7090 7762
Questions
Gemserv 16
MRSO Update Gerry Halligan
28th June 2017
18 esbnetworks.ie
Debt Flagging
Mar-17 Apr-17 May-17
Total Debt Notifications received (012) 291 305 320
Total Debt Notifications not forwarded for reason
implied or explicit CoLE, timeout, etc.88 55 79
Total Debt Notifications sent to gaining supplier
(112)203 250 241
Total not cancelled 124 171 163
Total cancelled 79 79 78
Total Debt Notifications sent to gaining supplier as
% of total COS0.7% 1.0% 0.9%
19 esbnetworks.ie
Debt Flagging
Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Mar-17 Apr-17 May-17
Total Debt Notifications received 374 412 368 312 308 359 193 237 283 291 305 320
Total Debt Notifications sent to gaining supplier 147 180 229 218 236 263 149 178 197 203 250 241
Total Cancelled 45 62 66 60 81 77 74 63 93 79 79 78
0
50
100
150
200
250
300
350
400
450Total Debt Notifications received
Total Debt Notifications sent to gaining supplier
Total Cancelled
20 esbnetworks.ie
Objections – Erroneous Transfers
69 68
59
67
79
92
68
89
74
65
8690
160
85
105
85
7269
64
92
7773 75
103
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
0
20
40
60
80
100
120
140
160
180
No
. o
f C
oS
Co
mp
leti
on
s
No
. o
f O
bje
cti
on
s
No. of Objections
CoS Completions
21 esbnetworks.ie
Objections
Mar-17 Apr-17 May-17
No. of Objections 73 75 103
Cancellations from Objections 41 59 81
Objection emails to MRSO 8 9 9
Reasons:
Uncontactable by phone 2
Written communication
COS confirmed 8 7 9
Other
Escalation emails 6 0 2
ESBN Presentation to the IGG
John Bracken
28th June 2017
ESB Networks I-SEM Programme
Presentation to the IGG
Theresa O’Neill
28th June 2017
24 esbnetworks.ie
ESB Networks I-SEM Programme - General Update
We are continuing to work with the RAs, the I-SEM Project and the other Meter Data Providers through
the I-SEM Metering Working Group
We will be represented at the Market Trials Working Group which the I-SEM Programme is establishing.
At this time there is NO Change to our understanding which remains that
• No Changes are indicated to the Harmonised Retail Market Schema or the COBL
• D+1, D+4, M+4, M+13 Settlements will continue to operate on a Working Day basis for ESBN, with no
change to Frequency
• Need to concurrently operate the SEM and I-SEM until Re-Settlement of the SEM completes
• No Meter Data will be Price Effecting in the I-SEM and so I-SEM will not use the Price-Effecting
category
• I-SEM Market Trials will run Dec 2017 - May 2018
• The Go-Live date for the I-SEM is 23rd May 2018
25 esbnetworks.ie
ESB Networks I-SEM Programme – Price Effecting Units : Update
From the Last IGG on 03.05.2017:
Update 28.06.2017: On the 7 Supplier Units: 5 SUs have moved to become Price Effecting
in the SEM, a further SU is in the process of moving to Price Effecting and the
remaining SU move is pending.
Price Effecting Units
SEM-O have identified 7 Supplier Units that are currently Non-Price Effecting, and they have started work with MRSO
to move them to become Price Effecting in the SEM. This means that Eirgrid will become the MDP for them in the SEM.
Eirgrid and SEM-O have confirmed the Units that will move from Eirgrid being their MDP in the SEM to
MRSO becoming their MDP in the I-SEM. These are the current stats, at time of writing:
• 32 Distribution Connected GUs will become NPEG from PEG
• 12 SUs will become NPED from PED
The current List of Distribution Connected Price Effecting Generator MPRNs is available on the RMDS website Here
Please Note: this list is subject to change over time as new Units meet the criteria to become Price Effecting in the
wholesale market
We are continuing to work closely with Eirgrid and SEM-O on the cutover implications and the timeline for their moving
in the I-SEM.
26 esbnetworks.ie
ESB Networks I-SEM Programme – Sundry Information
• MCR1182 Ver 4.0 is available at this path
https://rmdsie.files.wordpress.com/2017/04/mcr1182-impact-of-i-sem-on-the-retail-market-in-roi.pdf
• Q&As from the ESB Networks I-SEM Programme can be accessed via this path
https://rmdservice.com/i-sem-faqs/ ………..No recent questions ; Last Updated on 10.03.2017
• The current List of Distribution Connected Price Effecting Generator MPRNs is available on the
RMDS website at this path https://rmdsie.files.wordpress.com/2014/03/site-specific-distribution-loss-factors-2016-172.xlsx
Thank You
Footer
28th June, 2017 28
Retail Market Design Update
Carl Murphy
RMDS
28th June, 2017 29
MCR1187– Solution to Introduce Eircodes using A2 Correspondence Address
Three Market Change Requests were previously raised and approved to facilitate the
introduction of Eircodes into the Retail Market.• MCR1140 - Introduction of Eircodes into the Retail Market
• MCR0175 - New Reject Reason for Address Change Rejection
• MCR1169 - Addition of Postal Code to two downloadable meter point files.
In advance of the delivery of the MCRs Suppliers may wish to implement Eircodes.
ESBN are looking to see in advance of the delivery of the MCRs above they can
facilitate the population of the A2 Notification Address.
This change request has been raised to introduce Eircodes into the Retail Market
Solution through the use of the notification (Correspondence ) Address on the Market
Messages by Suppliers.
This DR was approved at the last IGG on the 3rd May 2017.
At Today’s Meeting: For Approval
28th June, 2017 30
MCR1175 (Re-versioned) – Provide MP Bus Ref
for Reading
When a 210MM is submitted the 300MM that is returned usually references the MP Bus
Ref as quoted in the 210 message. This MCR has been re-versioned and outlines in more
detail the circumstances where this does not occur.
If the 210MM is sent in the period between when a meter card is left at the premise for no
access and the estimate is created, the 300MM back to Supplier does not have the
Supplier Bus Ref included in it.
When a 210 read is sent during the read cycle and the read is validated the 300MM back
to the Supplier should always have the Suppliers Business Reference included in it.
At Today’s Meeting: For Approval as Re-Versioned MCR
28th June, 2017 31
DR1184 – Cooling Off for CoS(Status Update)
The customers’ right to the cooling off period is detailed in a EU Directive which was
transposed into Irish legislations.
Suppliers have submitted a number of comments and queries on this DR which were
addressed.
New version of DR will be circulated when CER have completed their review.
At Today’s Meeting: For Information - This DR is being reviewed
by CER and is currently on hold
Retail Market Design Service
2016 Customer Satisfaction Survey
Timings
The survey for 2016 was conducted during the period 31/03/2017 to 12/05/2017.
12 out of a potential 40 respondents responded.- a decrease over 2015.
Report Findings
Continued low response rate
In general RMDS continues to score Good and above for general dealings.
A proportion of RMDS services scores shifted from Very Good to Good
Low scoring for follow-up on Actions and the facilitation of Actions to closure
Scores shifted from Very Good to Good for RMDS Keeping MPs informed of changes,
issues and announcements
Poor and Very Poor scores for the activities in relation to the Prioritisation exercise.
Increasing number of MPs not using the files available on the SFTS or Extranet
Retail Market Design Service
2016 Customer Satisfaction Survey
2016 Action Report
Four items were identified for Action in 2016 from the 2015 Survey.
1 – New Protocol introduced for attendees on the IGG Conference Call.
2 - For 2016 more detail was added to the Actions..
3 - Investigate if the decision making process can be optimised in any way to become
more efficient and quicker. This wasn’t completed in 2017.
4 - Ensure all documentation from IGG Forum Contributors is provided to RMDS at least
1 week before the Forum Meeting.
- This was too ambitious a target set by RMDS and was unachievable apart from
DRs and MCRs.
- RMDS reverted to the original SLA target of 2 days set for it by the CER.
- Overall compliance achieved with the 2 day in advance SLA was 67%.
2017 Actions
Improve survey process to provide more meaningful results that will allow RMDS better
address the market feedback.
RMDS Manager to meet selection of MP’s face to face.
Assess the IGG preparation, execution and follow-up
The process of “Idea > DR > MCR > Scheduled for Release” needs to be review and
communicated to all participants
28th June, 2017 34
LTCA
• Conference Call Meeting held 02/06/2017.
• MPs agreed wording of Final Report.
• Report posted to private RMDS website for any final comments – deadline 09/06/2017
• Final Report issued to CER on 13/06/2017
28th June, 2017 35
Upcoming Outages for ROI
http://rmdservice.com/outages-2017/
PLANNED OUTAGE NOTIFICATION
Outage Type Planned
Start Date of Outage Sunday 2nd July 2017
Start Time of Outage 08:00
Date of Restoration of Outage Sunday 2nd July 2017
Restoration Time of Outage 20:00
Duration of Outage 12 hrs
Jurisdiction Affected NI & ROI Electricity Markets
Reason for Outage To facilitate the release of the TIBCO Market Message reconciliation solution on the TIBCO Hub.
TIBCO Market Messaging SystemMKT Systems Impacted
Backlog Impact / Comments Market Messages inbound and outbound will queue and be processed on resumption of normal service.
System undergoing Outage TIBCO
28th June, 2017 36
Upcoming Outages for ROI
http://rmdservice.com/outages-2017/
PLANNED OUTAGE NOTIFICATION
Outage Type Planned
Start Date of Outage Sunday 2nd July 2017
Start Time of Outage 08:00
Date of Restoration of Outage Sunday 2nd July 2017
Restoration Time of Outage 09:00
Duration of Outage 1 hour
Jurisdiction Affected ROI Electricity Markets
Reason for Outage In order to change a parameter for performance improvement
Central Market System & RMP Extranet
MKT Systems Impacted
Backlog Impact / Comments Market Messages inbound will queue and be processed on resumption of normal service.
System undergoing Outage SAP ISU
28th June, 2017 37
IGG Meeting
AOB
28th June, 2017 38
Next Steps
Diary dates for next IGG meeting:
Wednesday 30th August 2017 - Dublin
Dates included on Calendar of Events on RMDS
website www.rmdservice.com
28th June, 2017 39
Next Steps
Diary dates for next Conference Call:
Wednesday 26th July 2017
Dates included on Calendar of Events on RMDS
website www.rmdservice.com
Call details are as follows:
Ireland Local Call Dial-In Number: 01 2475479
Std International Dial-In Number: +44 (0) 203 4333578 Conference code: 4078166305
28th June, 2017 40
IGG Meeting
Thank You