igg agenda 22 nd february 2012

22 February 2012 Retail Market Design Service

IGG Agenda 22nd February 2012

Minutes from Previous IGG Meeting 14:00 – 14:10

Review of Action Items 14:10 – 14:15 CER Update 14:15 – 14:25 Gemserv Update 14:25 – 14:35

MRSO Update 14:35 – 14:45 HSP Project Update 14:45 – 15:00

Draft De-Energisation Policy for Essential Plant 15:00 - 15:15

Retail Market Design Service Update 15:15 – 15:30

AOB 15:30 – 15:45

Next Steps 15:45 – 16:00


Minutes

Minutes from IGG meeting – 11th January 2012

For approval today.


IGG Action Items

Updated IGG Action List issued in advance of meeting

Actions closed since last IGG meeting: 5

IGG Actions carried forward: 6

Owner 22nd Feb

Suppliers 2

RMDS 1

MRSO

ESBN 1

Gemserv

CER 2

Total 6

21 September 201122 February 2012

4

CER Update

Industry Governance Group

22nd February 2012

5

Retail Market Assurance Services for the Irish Electricity Market

Anna Anderson LoughlinIGG 22nd February 2012

[email protected]

22 February 2012 6

Assurance Activity Update• Assurance Activity

– Assurance Process Document – Final Review

– Consideration for enduring Prepayment assurance

• Harmonisation– Engagement with Project Office and ESB Networks

ongoing

– Engagement with NI Assurance Body commenced 17/02/2012

– Draft version of the Assurance Approach to be distributed for April IGG

– Scheduled review with ESB TS – ascertain RoI impact to formulate an approach to technical assurance

7

Questions & Discussion

21 September 2011 8

MRSO Update

Gerry Halligan

22 Feb 2012

010 Market Messages

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000

2010 2011 2012

2010 35, 195 45, 059 49, 370 41, 699 38, 873 41, 806 40, 567 41, 710 46, 762 45, 035 49, 176 31, 265

2011 35, 629 37, 899 40, 477 28, 747 32, 688 34, 577 36, 818 33, 783 22, 052 20, 093 24, 687 20, 960

2012 20, 296

J anuar y Febr uar y M ar c h A pr i l M ay J une J ul y A ugus t September Oc tober November Dec ember

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000

2010 2011 2012

2010 29,969 42,601 44,792 40,470 37,163 37,689 40,398 37,114 42,961 43,152 43,611 35,899

2011 28,369 35,542 37,871 31,035 28,918 30,432 36,029 33,333 21,325 19,461 19,815 22,113

2012 16,990

J anuary February March April May J une J uly August September October November December

105L Market Messages

21 September 2011 11

COS In Progress 20/02/2012 – 7,055

• Reviewed Monthly• Suppliers notified of individual

switches outstanding and reason• Switch outstanding for

Energisation or Token Meter Removal will not time-out

• Contact Customer or submit cancellation

• 20 Switches held due to an existing Open Service Order

Oct 11 3

Nov 11 7

Dec 11 17


COS and CoLE

MonthExplicit

CoLEInferred

CoLETotal

CoLE Total 010% Explicit

CoLE% Total

CoLE

Nov-11 5,824 3,087 8,911 24,687 24% 36%

Dec-11 4,508 2,139 6,647 20,960 22% 32%

Jan-12 4,511 2,283 6,794 20,296 22% 33%


CoLE with COS and Total CoLE 016MM

Total CoLE with COS

Total CoLE 016MM Overall Total

Aug 11 10,175 26,504 36,679

Sep 11 7,941 29,258 37,199

Oct 11 7,776 23,372 31,148

Nov 11 8,911 24,138 33,049

Dec 11 6,647 17,789 24,436

Jan 12 6,797 20,776 27,573


% Registration Rejections

0.0%

0.5%

1.0%

1.5%

2.0%

2.5%

3.0%

3.5%

4.0%

4.5%

5.0%

January February March April May June July August September October November December

2009 2010

2012 2011


Debt Flagging

Nov-11 Dec-11 Jan-12

Total MPRNs Received 485 689 478

Total Inferred CoLEs Returned to Outgoing Supplier 154 96 121

Returned for other reason to Outgoing supplier (Invalid MPRN, Switch Completed, Explicit CoLE) 48 19 30

Valid Debt Flags issued to Gaining supplier 283 574 327

Total Cancelled 191 115 154

Valid Debt Flags as % of total COS 1.4% 2.6% 1.9%


219

245

292

238

264

235

299

206

190

259

214

164

392

260

302

137

207

185

201 197

164

120128

97

135

0

50

100

150

200

250

300

350

400

450

Jan-10

Feb-10

Mar-10

Apr-10

May-10

Jun-10

Jul-10

Aug-10

Sep-10

Oct-10

Nov-10

Dec-10

Jan-11

Feb-11

Mar-11

Apr-11

May-11

Jun-11

Jul-11

Aug-11

Sep-11

Oct-11

Nov-11

Dec-11

Jan-12

Disputed Reads Processed


Total Withdrawal of 310 reads for All Suppliers

1,176

1,285

1,622

1,2881,378

1,465

1,962

1,8591,881

1,6621,677

924

1,354

1,764

1,587

1,283

1,390

1,292

1,512

1,793

1,181

768 749

520

943

0

500

1,000

1,500

2,000

2,500

Jan-10

Feb-10

Mar-10

Apr-10

May-10

Jun-10

Jul-10

Aug-10

Sep-10

Oct-10

Nov-10

Dec-10

Jan-11

Feb-11

Mar-11

Apr-11

May-11

Jun-11

Jul-11

Aug-11

Sep-11

Oct-11

Nov-11

Dec-11

Jan-12

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

6.0%


Objections – Erroneous Transfers

24

8

20 18

66 69

107

84

114

125129

108 106

150145

166

235

166

230224

308

259

232

120

153

111

134

96 94

104

78

114

79

57

67 64

88

0

50

100

150

200

250

300

350

Jan-0

9

Feb-0

9

Mar-

09

Apr-

09

May-0

9

Jun-0

9

Jul-09

Aug-0

9

Sep-0

9

Oct-

09

Nov-0

9

Dec-0

9

Jan-1

0

Feb-1

0

Mar-

10

Apr-

10

May-1

0

Jun-1

0

Jul-10

Aug-1

0

Sep-1

0

Oct-

10

Nov-1

0

Dec-1

0

Jan-1

1

Feb-1

1

Mar-

11

Apr-

11

May-1

1

Jun-1

1

Jul-11

Aug-1

1

Sep-1

1

Oct-

11

Nov-1

1

Dec-1

1

Jan-1

2

No

. o

f O

bje

cti

on

s

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000

100,000

No

. o

f C

oS

Co

mp

leti

on

s

Objections - Erroneous Transfers


Objections

Nov-11 Dec-11 Jan-12

No. of Objections 67 64 88

Cancellations from Objections 49 40 47

Objection Emails to MRSO 11 30 19

Reasons:

Uncontactable by phone 1

Written communication 5 5 3

COS Confirmed 6 25 15

Escalation Emails 1 2 7


ROI HSP Project Update

Conor Garrigan


HSP Agenda Items

• Project Plan Update

• Market Design Update

• Communications Planning

• Design Clarifications

• Assurance Approach Update


High Level Schedule

HSP Project

Jul-1

1A

ug-1

1S

ep-1

1O

ct-1

1N

ov-1

1D

ec-1

1Ja

n-12

Feb-

12M

ar-1

2A

pr-1

2M

ay-1

2Ju

n-12

Jul-1

2A

ug-1

2S

ep-1

2O

ct-1

2N

ov-1

2D

ec-1

2

Design Phase

Build Phase

Test Phase - Incl. IPT

Cutover Phase

Post Go Live

Definition & Design Build & UT System Test

Design ends 20/02

Build ends 22/05

Test ends 11/09

Cutover

Cutover 22 & 23/09

Post Go Live ends 22/10/12


Market DesignMarket Design – HBL V2.3

• Minor update of documentation only • No impact on the Harmonised Schema which is fully aligned with Draft 10 of the Harmonised Schema • ROI impact is contained in MCR1002 V5 for approval today


Project Communications• Communications plan being finalised

• There will be a series of general and technical communications to the Market to help with planning and support arrangements

• First document expected end of Feb• Content

– Scope , Timelines , Impact , Support arrangements.


Design ClarificationStandard Profile : Display on MP Extranet

MCR1002 Section 8 : MP Extranet change refers

The Standard Profile value will be displayed on the MPRN Enquiry andNew Connections tabs on the MP Extranet

The next slide contains a design screenshot with the indicative location of this data on the MPRN Enquiry Metered MPRN dataset.

Please note : it is likely that in this design screenshot there is a slightly different font from the final solution and when screenshots from our testing become available they will be communicated.

IPT will cover the required testing for this change to the extranet.


Standard Profile : Display on MP Extranet


Assurance Approach

• Detailed workshops already held with project

• Initial draft of assurance approach will be available on the 13th March

• MPs review period of 5 working days

• Final draft circulated on the 28th March

• Proposed sign-off at the IGG 4th April


RMDS Update

Retail Market Design Update

Aileen O’Connor, RMDS

22nd February 2012

Retail Market Design Service 21 September 201122 February 2012

DR 1085 DR 1085 - Change to MPD29 - Grouped COS

Operations: No Changes Please note, from an operational perspective, the CoS will be

processed by MRSO and if the CoS requires a COLE, the CoLE will be processed by UMR.

Email Templates: Revised versions of the existing set of Grouped CoS email

templates have been drawn up.

Supplementary Information The document has been updated with more information pertaining to

Grouped CoS Process

At Today’s Meeting Approval for this DR requested - ROI specific

DR 1085


MCR 1002 V5 – HBL V2.3 Impact on ROI

Market Change Request Introduces impacts of latest HBL Version 2.3 (MCR1079 at

HWG Meeting today) Minor documentation impacts only on ROI MM Guides and ROI

Impact document Impacts primarily reflect the Design Clarifications delivered at

last IGG (11.1.2012) No impact on Harmonised Schema – HBL V2.3 remains

consistent with current Schema version / draft ROI Impact Document now includes full text of Design

Clarifications and updated version of ROI Impact Column

At today’s Meeting For approval

MCR1002


WP 20 - Debt Flagging

Issue Old Supplier gets customer back re-energised/TM removed

Cause Service Orders being completed same day/following day but

before Debt Flag received

Solution

Expedite Debt Flag and delay Service Orders


WP 20 - Debt Flagging

MONTH COS where Energisation

Required

COS where TM Removal

Required

Debt Flagged where

Energisation/TM Removal Required

Instances of Re-Energ completed

before Cancellation

Instances of TM

Removed before

Cancellation

Nov 11 495 43 12 6 1

Dec 11 253 18 7 5 0

Jan 12 463 39 18 4 2

TOTALS 1,211 100 37 15 3


‘Fast Track’ Debt Flag Proposal

On receipt of 110MM Old Supplier checks if site has been de-energised for non-payment, or Token Meter (debt) removed

If site identified, Old Supplier contacts MRSO by phone to advise urgent Debt Flag alert for de-energised/TM removal site

Old Supplier submits MPRN immediately via SFTS MRSO contacts MeterOp to Cancel Service Order MRSO forwards Debt Flag to Gaining Supplier via SFTS Gaining Supplier either:

submits cancellation message immediately emails MRSO to advise not submitting cancellation

If Gaining Supplier not submitting cancellation MRSO contacts MeterOps to re-release Service Order

SFTS files to use DEBTFLAG_yyyymmdd_FT


‘Fast Track’ Debt Flag Proposal

Responsibility

On Old Supplier to debt flag de-energised/TM sites asap On MRSO to contact MeterOps asap to Cancel Service

Order for re-energisation/TM removal On New Supplier to send cancellation MM or, if not

cancelling, to advise MRSO by email so that SO can be released and progressed

Note:• This is an Urgent fast-tracked Debt Flag process for sites

where Service Order raised ONLY. If adhered to, it should reduce the chances of Service Orders being completed prior to cancellation but, it is not guaranteed to prevent all occurrences, as it is dependent on manual updates with no system changes


IGG Meeting

AOBUpdated RMDS Customer Satisfaction

Questionnaire will be circulated shortly MPs will be asked to complete and return survey

promptlyRMDS is committed to delivering the highest

quality of service to the Retail Electricity MarketCustomer feedback necessary in order that

RMDS can review and continually improve our service


Next Steps

Diary dates for next two IGG meetings:

Wednesday 04.04.2012 - Dublin Wednesday 23.05.2012 - Belfast

Dates included on Calendar of Events on

RMDS website<http://www.esbextra.ie/RMDS/>


Next Steps

Diary Dates for next two Conference Calls:

Thursday 15.03.2012Thursday 26.04.2012

Dates are included on Calendar of Events on RMDS website

Call details are as follows: Number: 01-6647602 PIN : 77640 Contingency number remains: 01-6647777 PIN: 80490


Thank You

igg agenda 22 nd february 2012

Documents

assurance approach

ni assurance body

esb ts

action list

action itemsupdated

esb networks ongoingengagement

project office

roi impact