JAMES GAGE VIOLA 892 YOUNG ROAD

DUBACH, LA 71235 318-278-2649

GVIOLA001@GMAIL.COM

OBJECTIVE Seeking an application design/programming based career in which my skills can be applied.

EDUCATION

Bachelor of Science in Computer Information Systems

September 2009 – May 2015 Louisiana Tech University, Ruston La Specialized in application design using software such as visual studio. I completed projects utilizing various programming languages such as visual basic, C#, java, html, and css. I also have a broad understanding of business processes such as accounting, economics, finance, marketing, management, and analytics/data mining.

EMPLOYMENT

Database Administrator Vantage Health Plan May 2015 - Present

Ensure all database servers are backed up in a way that meets the business’s Recovery Point Objectives (RPO)

Test backups to ensure we can meet the business’ Recovery Time Objectives (RTO)

Troubleshoot SQL Server service outages as they occur, including after-hours and weekends

Configure SQL Server monitoring utilities to minimize false alarms

As new systems are brought in-house, choose whether to use clustering, log shipping, mirroring, Windows Azure, or other technologies

Install and configure new SQL Servers

Deploy database change scripts provided by third party vendors

When performance issues arise, determine the most effective way to increase performance including hardware purchases, server configuration changes, or index/query changes

Document the company’s database environment

IT Help Desk Technician Vantage Health Plan January 2015 - May 2015

Receive various support calls related to desktop/server administration.

Manage software such as: Configuration Manager, Active Directory, Jabber, Cisco Unity, Cisco Call Manager, Cisco UCCX, Cisco AnyConnect, Lansweeper, Citrix Receiver, Sql Server, and Visual Studio.

Experience with various aspects of information Technology.

Skills/Software

IBM Modeler 16.0

SQL Server

T-SQL

Visual Studio 2013

Visual Basic

C#

Java

Html

Css

Configuration Manager

Active Directory

Lansweeper

Cisco: UCCX, Call Manager, Unity, Jabber, and AnyConnect

Citrix Receiver

Powershell