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DHL EXPRESS

SERVICE & RATE GUIDE 2018 NEW ZEALANDPlease click the menu below to go directly to the information you are looking for.

The international specialistsPage 2

ServicesPage 3

How to ship with DHL ExpressPage 8

Shipping tools 2

Zones and rates Page 13

THE INTERNATIONAL SPECIALISTS

DHL Service & Rate Guide 2018: New Zealand 2

DHL Express is the global market leader and specialist

in international shipping and courier delivery services,

and we’ve been building and continuously improving

our service for more than 45 years. Key to our success

is the strength of our global network, spanning more

than 220 countries and territories, in which some

90,000 employees provide services to more than 2.5

million customers.

What really sets us apart is the international shipping

expertise of our people. Their knowledge, coupled

with their passion and ‘can-do’ attitude, delivers

a truly world-class service and ensures that your

shipments get to their destination securely and as

quickly as possible.

Their expertise has been further enhanced recently

as a result of all our employees participating in the

company’s award-winning Certified International

Specialists (CIS) engagement and development

program.

This guide enables you to find out how DHL Express

can help you with your international shipping needs,

and to see what best fits your needs from our wide

range of products and services. Should you have any

questions, please get in touch with your DHL Account

Manager or visit us at dhl.co.nz.

The international specialists Services How to ship with DHL Express Shipping tools Zones and rates

http://dhl.co.nz

DHL Service & Rate Guide 2018: New Zealand

SERVICES3

EXPORT SERVICES DHL Express Worldwide

Our most popular product, DHL Express Worldwide, offers

an end of business day delivery service around the world for

pieces up to 70kg and shipments up to 1,000kg.

We deliver reliably and quickly to more global destinations

across a single integrated network than any other express

delivery company.

DHL Express 12:00

With DHL Express 12:00 you will receive your shipments

before 12 noon on the next possible business day. DHL

Express 12:00 offers a money-back guarantee and allows for

heavier pieces up to 70kg and shipments up to 300kg.

DHL Express 9:00 (10:30 to the USA)

Our premium time-definite service offers a delivery before

9:00 (10:30 to the USA) on lanes that guarantee either a

next or second business day delivery. DHL Express 9:00 is

offered to the majority of business centers in Europe, the

Middle East, Africa, Asia and the Americas. DHL Express 9:00

features a money-back guarantee and is suitable for pieces

up to 30kg and shipments up to 300kg.

All our services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually

every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our

services offer full track-and-trace visibility so you always know where your shipments are.

Our international services at a glance

DHL Express Worldwide

DHL Express 12:00DHL Express 9:00 (10:30 to the USA)

Service descriptionDelivery by the end of the next possible business day

Delivery before 12 noon on the next possible business day

Delivery before 9:00 (10:30 to the USA) on the next possible business day

Money-back guarantee No Yes* Yes*

Countries and territories covered More than 220 75 53

Delivery attempts 2 2 2

Maximum piece weight (not on pallet) 70kg 70kg 30kg

Maximum piece dimensions (L x W x H) 120 x 80 x 80cm† 120 x 80 x 80cm† 120 x 80 x 80cm†

Pallets accepted Yes No No

Maximum pallet weight 1,000kg n/a n/a

Maximum shipment weight 1,000kg 300kg 300kg

Maximum pallet dimensions (L x W x H) 120 x 100 x 160cm n/a n/a

*Additional terms and conditions apply – see dhl.co.nz/en/express/resource_center/express_downloads.html#shipping for details.†Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.

Export services DHL Express 12:00 DHL Express 9:00 Import services Optional services Surcharges Customs services


http://dhl.co.nz/en/express/resource_center/express_downloads.html#shipping


SERVICES4

IMPORT SERVICES With our DHL Express Worldwide Import product, you can

import shipments from over 200 countries in the world. This

is more than any other express delivery company can offer.

What’s more, customers in, say, the USA can order an import

from China not just to the USA, but to other destinations as

well. We call this a third country shipment.

There is no need for local brokers or forwarders to get

involved in any part of the process. You are in full control,

and able to manage all aspects of your imports in a very

simple way.

If you need a faster delivery, our DHL Express 12:00 and DHL

Express 9:00 services are available for import as well. You can

order an import from another country, to be delivered to

your country or any other destination, by using our dedicated

electronic shipping solution for imports. You will have one

account number, one invoice in a single currency and a fixed

price that means you know exactly what you will pay.




SERVICES5

OPTIONAL SERVICES DHL Express offers a wide range of optional services – from

non-standard deliveries and billing options to climate

neutral shipping. In this way, we give you the flexibility to

choose the service that best fits your needs when using our

express delivery services worldwide.

Duties and Taxes Paid View charges

To make exporting your shipment even easier, DHL Express

can arrange for the shipper or a third party to be billed

for any duties and taxes payable at destination, rather

than the receiver of the shipment being billed. Charges apply

whenever the shipper requests that duties, taxes or other

regulatory fees be paid outside of the destination country.

Shipment Insurance View charges

We recommend this comprehensive protection for your

valuable or personal shipments, giving you peace of mind in

the unlikely event of physical damage or loss.

Extended Liability View charges

If you are sending valuable documents such as passports,

visa applications or regulatory certificates you can extend

the DHL standard liability with this service. It provides

coverage and compensation in the case of loss or damage.

Direct Signature View charges

If you are sending sensitive documents or high value

contents you can request DHL to obtain a direct signature

from the consignee or a representative at the delivery

address. DHL will ensure your shipment is not re-directed, or

delivered at an alternative address.

GoGreen Climate Neutral View charges

This service is for customers who need a reliable method to

calculate their annual carbon emissions at a shipment level

and subsequently offset these emissions through approved

environmental programs. The whole process is verified

annually by an independent body accredited by the

United Nations.

GoGreen Carbon Estimate View charges

This is a high-level calculation using averages based on lane

and transportation mode. The report records the results

over the last three months. There is no offsetting involved

in this service.

GoGreen Carbon Footprint View charges

This is a detailed calculation of the carbon footprint of

shipments sent in a stated period. The report uses the

same measurement principles as Climate Neutral but

without the offsetting.

For a full list of optional services, please visit your country website at dhl.co.nz/en/express/optional_services



http://dhl.co.nz/en/express/optional_services


SERVICES6

SURCHARGES In order to maintain a consistently high level of service, in

specific circumstances DHL Express levies a surcharge for

exceptional activities, ensuring that these surcharges are fair

for all of our customers.

Fuel Surcharge View charges

This variable surcharge is applied to the weight charge of

each shipment and any transportation related surcharges It

is derived from publicly available fuel oil indices that are also

shown on the DHL Express website at dhl.com/fuelsurcharge.

The charge is calibrated every month to the oil price that

was current two months prior to the billing month. The Fuel

Surcharge applies to international shipments.

Remote Area View charges

This surcharge applies when a shipment is collected from

or delivered to a location that is distant or difficult to

serve. The Remote Area surcharge applies to international

shipments.

Oversize Piece View charges

This fixed surcharge applies to any piece, including a pallet,

that exceeds the scale weight of 70kg or with a single

dimension in excess of 120cm. The Oversize Piece surcharge

applies to international shipments.

Non-Stackable Pallet View charges

This fixed surcharge is applied to any pallet within a

shipment that is not stackable either on request by the

shipper, or because of its shape, packaging or content. The

Non-Stackable Pallet surcharge applies to international

shipments.

Dangerous Goods View charges

This surcharge is applied to any shipment that contains

substances or commodities that are classified as hazardous.

Dangerous Goods surcharges apply to international

shipments.

Lithium Batteries View charges

A surcharge may apply per shipment when the handling

and transportation of shipments involves Lithium Ion or

Lithium Metal batteries compliant with the appropriate IATA

Packing Instructions 966, 967, 969 and 970, Section II.

Address Correction View charges

This fixed surcharge is applied to any shipment that has

an incorrect delivery address at the time of pickup and

the delivery cannot be fulfilled after making efforts at

the destination to determine the correct address. The

Address Correction surcharge applies to international

shipments.

Data Entry View charges

This fixed surcharge applies for each shipment consigned

with non-electronic, paper based manual waybills. Electronic

shipping documentation incurs no additional charges.

Security Charges View charges

Additional surcharges may apply when shipping from or to a

destination country where DHL is operating at elevated risk

due to continuous state of war, civil unrest, or continuous

threats from terrorism (Elevated Risk), or when shipping

to a destination country that is subject to trade restrictions

imposed by the UN Security Council (Restricted Destination).

For a full list of surcharges, please visit your country website at dhl.co.nz/en/express/customs_support/customs_services



http://www.dhl.com/en/express/shipping/shipping_advice/express_fuel_surcharge.html

http://dhl.co.nz/en/express/customs_support/customs_services


SERVICES7

CUSTOMS SERVICES DHL Express is the international specialist in shipping,

with extensive knowledge and experience of dealing with

customs topics worldwide. For your peace of mind, we

provide a wide range of customs support for standard as

well as non-routine customs-clearance processes. By making

sure that clearance is a smooth and efficient process, we

ensure your shipments arrive as quickly as possible, and

leave you free to focus on your core business. With our

online tool (tas.dhl.com) we provide essential customs

information to help you prepare your shipments.

Disbursement View charges

At the receiver’s request, DHL credit or cash is used to fund

the clearance, duty and tax charges relating to a shipment

or piece, instead of the receiver using their own bond or

credit line. The customs process is accelerated, with DHL

making prompt payment of relevant charges while the

receiver defers payment until an agreed date.

Advance Payment View charges

This service covers any import of a non-document shipment

for which DHL advances customs duties, taxes or regulatory

charges for receivers with whom DHL has no contractual

business relation e.g. private consumers. DHL assumes the

risk of non-repayment by the receiver, for which a charge is

applied based on the credit advanced, subject to a standard

minimum.

Broker Notification View charges

At the customer’s request, DHL will provide the necessary

paperwork to the customer’s designated broker to perform

the import clearance and resume the delivery to the

final destination once the clearance is completed. DHL

is subsequently not responsible for the timeliness of the

submission to customs or for the release of the shipment.

Release to Broker View charges

At shipper or importer request, the release of a DHL Express

shipment to the customers designated customs broker of

choice. DHL will transfer the responsibility for a shipment

and related customs documentation to the customer’s

nominated broker for clearance and last mile delivery.

Bonded Storage View charges

Storage charges apply when the shipment cannot be

released by customs due to inaccurate or missing paperwork.

These charges take effect three days after the shipment

arrival date or the broker notification, whichever is later.

The charge applies to the duty and taxes payer.

Bonded Transit View charges

A bonded shipment occurs when DHL is requested to move

non-document foreign-origin goods to a location other than

the regular DHL gateway at destination. Bonded Transit is

normally operated within a country or customs union, and is

necessary prior to final clearance by the importer or

designated broker. Bonded Transit applies to both export

and import shipments whenever DHL is required to open,

manage or report any form of transfer under bond using

our own guarantee.

Export Declaration View charges

Applies in countries where an export declaration is required

for shipments containing controlled commodities or

exceeding a certain value threshold or weight. Depending

on origin country, shippers that submit a declaration online

may avoid the local charge.

For a full list of customs services, please visit your country website at dhl.co.nz/en/express/customs_support/customs_services.html#containerpar_expandablelist_1f4c



https://tas.dhl.com/tas/servlet/login

http://dhl.co.nz/en/express/customs_support/customs_services.html#containerpar_expandablelist_1f4c

http://dhl.co.nz/en/express/customs_support/customs_services.html#containerpar_expandablelist_1f4c


HOW TO SHIP WITH DHL EXPRESS

8

PREPARING YOUR SHIPMENTShipment weight

If you are sending a large but lightweight shipment, where

its volumetric weight exceeds its actual weight, the cost of

the shipment is calculated on the space your consignment

takes up on the aircraft. This is a standard IATA method. To

calculate the volumetric weight of your shipment, simply

multiply the length by height by width in centimetres, then

divide the total sum by 5,000.

Documentation required

Waybill

All shipments sent with DHL Express need to have a fully

completed DHL waybill or label securely attached to each

piece. This will enable the successful movement of your

shipment through the DHL network. Each waybill or label is

individually numbered to allow you to track your shipment

from collection through to delivery. Your shipment may also

need to be accompanied by customs documentation, such

as a commercial or proforma invoice, as well as additional

paperwork depending on the contents and value of the

shipment and the country you are sending to.

Invoice

A commercial or proforma invoice is required when sending

non-document shipments to countries and territories outside

your origin country or customs union. This is essentially a

declaration containing all the details of a transaction and

is used by customs authorities to assess if duties or taxes

are payable. A commercial invoice is used when goods are

part of a commercial transaction or intended for resale.

A proforma invoice is used when sending goods of no

commercial value (for example, when sending samples).

Height

WidthLength

Preparing your shipment Packaging your shipment Paying for your shipment




9

Your invoice will require the following details:

1 Bank details

These are the bank details that will be used for the

transaction between the seller and buyer. These details are

not required for non-commercial/proforma invoices.

2 Description

Generic or broad descriptions are no longer permitted and

are likely to cause delays. Descriptions should include the

items, how many there are, what they are made of, and

what they will be used for. For example, describing items

as ‘samples’, ‘parts’ or ‘spares’ is not acceptable for customs

classification, safety and security reasons.

3 Commodity code

This is the product identification code used by the exporting

country to classify the goods to be exported. It assists

clearance and avoids delays.

4 Country of manufacture/origin

This relates to the place of manufacture, not the country of

export. If items are manufactured in more than one country,

please list the origins.

5 Total declared value

This is the total value of the transaction for customs

purposes based on the Incoterm selected. The total declared

value should include freight and insurance charges if the

seller is responsible for these two elements.

6 Type of export

The options are: (1) Permanent; (2) Temporary; and

(3) Repair & Return.

7 Incoterms

Insert the Incoterm that best describes the terms of the

transaction. For example, DAP (Delivered At Place).

8 Reason for export

This could be: For Sale; For Repair; After Repair; Gift;

Sample; Personal Use Not For Resale; Replacement;

Intercompany Transfer; or Personal Effects.


ExporterTax ID/VAT No:

Commercial Invoice

Bank details Date:

Waybill number:

Invoice no:

Exporter code:

Importer (Bill to): Receiver if different from Importer

Tax ID/VAT No:

Shipment reference:

Full description of goods

Commodity code

Item quantity

Unit value[Currency]

Subtotal value[Currency]

Net weight

Country of manufacture/origin

Freight:

Insurance:

Total declared value/currency: Total net weight/ kg(s)

Total Pieces Total gross weight/ kg(s)

Type of export:

Incoterms:

Reason for export:

I/We hereby certify that the information contained in this invoice is true and correct and that the contents of the shipments are as stated above

Position in company: Signature:

Company stamp

1

2 3 4

5

6

7

8




10


PACKAGING YOUR SHIPMENT To ensure that your shipments travel safely and securely

through the DHL Express global network, it is important that

they are packaged and labeled correctly.

Packaging guidelines

n If you are re-using envelopes or boxes, please ensure that

old labels and markings are removed.

n Securely fix the waybill to the shipment. The waybill can

be thought of as the shipment’s airline ticket and it will

delay delivery if it becomes separated from your shipment.

n The barcodes on the waybill are scanned at numerous points

during your shipment’s journey. Please ensure the barcode

is flat and not covered by tape, shrinkwrap or strapping.

n Place the waybill on the top or side of your shipment

and please ensure it does not overlap the corners or

edges of boxes.

n Use adequate protective wrapping for fragile or delicate

items and ensure they are packed as far away as possible

from the corners of boxes.

n To prevent injury to our employees, please pay special

attention to the packaging of sharp items. There should not

be any possibility of the contents piercing the packaging.

n Any individual pieces over 70kg should be placed on a

pallet. If you are sending a multi-piece shipment, it is not

necessary to place the individual pieces on a pallet unless

they exceed 70kg. For example, a shipment comprising

four 25kg pieces does not have to be placed on a pallet.

DHL packaging

We offer a range of high-quality DHL-branded packaging

items, suitable for shipping items of all shapes and sizes.

The items available include:

n Flyer bags

n Boxes in a range of sizes

n Tubes

n Bottle boxes

For more information on the range of packaging available,

please contact your DHL Account Manager or local Customer

Service team.

Prohibited and Restricted Goods

Prohibited Items

The following items will NOT be accepted for carriage

by DHL. This list includes items which are prohibited for

carriage by any law, regulation or statute of any federal,

state or local government of any country from, to or

through which the items may be carried. For international

carriage there may be additional prohibited items specified

by the country of destination. DHL may at its sole discretion

refuse to carry other items not listed below.

n All Samsung Galaxy Note7 and Samsung Note7 devices

n Bullion (of any precious metal)

n Cash (legal tender – bank notes, currency notes and coins)

n Complete firearms, ammunition, explosives / explosive

devices

n Human remains or ashes

n Hunting (animal) trophies, animal parts such as ivory

and sharks fin, animal remains or ashes, or animal by-

products and derived products not intended for human

consumption, prohibited for movement by the CITES

Convention and/or local law

n Illegal goods, such as counterfeit goods and narcotics

n Live animals (including but not limited to mammals,

reptiles, fish, invertebrates, amphibians, birds, insects,

larvae and pupae)

n Loose lithium metal batteries under IATA PI968 section II

n Loose precious and semi-precious stones (cut or un-cut,

polished or un-polished)




11


Restricted Items

The following items will NOT be accepted for carriage unless

otherwise agreed to by DHL. To obtain such agreement a

business case will need to be conducted by DHL and the

items approved for carriage will be recorded in writing with

the Customer.

n Air guns, imitation or replica firearms, firearm parts

and replica ammunition (includes rifle butts, trigger

mechanisms, screws / bolts etc which are manufactured for

the sole purpose of creating a functional firearm)

n Antiques and works of art with a shipment value in excess

of NZD 780,000

n Banderols / Tax stickers with a shipment value in excess of

NZD 780,000

n Cigarettes and electronic cigarettes with a shipment value

in excess of NZD 780,000

n Dangerous / hazardous goods including but not limited to

perfumes, aftershaves, aerosols, flammable substances, dry

ice, biological substances, UN classified dangerous goods

and any goods specified as such under International Air

Transport Association regulations (“IATA”), the Agreement

on Dangerous Goods by Road (“ADR”) or International

Maritime Dangerous Goods (“IMDG”) regulations.

Applicable to all shipments valued in excess of

NZD 780,000

n Financial and monetary commodities – examples include

but are not limited to activated SIM cards for mobile

phones, blank or activated credit or cash dispenser cards,

blank cheques, event tickets, lottery tickets, money or

postal orders, pre-paid phone cards, tickets (blank stock),

traveller’s cheques, vouchers/tokens, unused stamps

etc. Applicable to all shipments valued in excess of

NZD 780,000

n Furs

n Jewelry and watches and with individual values in excess

of NZD 7,800. The shipment must not exceed NZD 156,000.

PAYING FOR YOUR SHIPMENTYou can pay for DHL Express services either with cash, a

credit card or by bank transfer. You can open an account

with DHL Express to pay via bank transfer; and all account

customers receive invoices on a pre-determined basis. For

more details, please get in touch with a Customer Service

Advisor at your local DHL Express office or go to

dhl.com/en/express/shipping/open_account.


http://dhl.com/en/express/shipping/open_account


SHIPPING TOOLS12

SHIPPING SOLUTIONS Making shipping easier

DHL Express offers a choice of electronic tools to suit even

the most demanding requirements. We invest continually

in market-leading technologies to make it easier for you to

send your shipments around the world. As a result, you have

more time to focus on your business.

Our electronic solutions cover online and offline options,

as well as integrated solutions. In addition, we provide

industry-specific solutions tailored for the Life Sciences and

Technology sectors. More information about our general

capabilities is provided on this page.

dhl.com

Our website provides a comprehensive guide to DHL Express

shipping services, as well as transport news, service updates

and contact details. To make doing business with us even

easier, the site features interactive tools that include online

booking, tracking and a volumetric weight calculator.

MyDHL

MyDHL gives you access to all DHL’s online capabilities. It

allows you to prepare your shipments, arrange collections,

store address details and use proactive tracking services.

You can register online at mydhl.com and benefit from

online billing solutions, eReturn and a lot more – all via a

single portal, giving you access to one or more accounts.

Easyship

This is an offline advanced shipment management tool for

any organization with large shipping volumes or regular

scheduled deliveries. DHL Easyship can handle the needs of

multinational supply chains or any business with a central

shipping function. It is a Windows-based system, which

is easy to use yet very powerful – enabling you to handle

everything from regular mailshots to multi-stage shipping

processes.

Customer shipping integration

Using EDI and XML Services enables you to incorporate

DHL’s online shipping capabilities into your own website,

warehouse or customer service application. This provides

global shipment tracking while making it faster and easier

to access information about transit times, rates and courier

bookings.

Specific solutions

DHL offers additional capabilities for businesses requiring

more specialized solutions – for example, its Medical Express

and Collect & Return services. For more information, please

contact your DHL Account Manager or local Customer

Service team.

On Demand Delivery

An innovative, easy-to-use DHL Express service designed to

improve first-time delivery performance and enhance the

customer experience, especially for private or residential

deliveries. On Demand Delivery alert messages keep DHL

Receivers informed of shipment progress and scheduled

delivery. And the On Demand Delivery website allows

Receivers to reschedule, reroute, release or conveniently

collect from a DHL Service Point. Global availability ensures

consistent service standards and a harmonized user

experience for Receivers.


http://www.mydhl.com


ZONES AND RATES13

CALCULATE THE PRICE OF YOUR SHIPMENT

1. Decide which service best suits your needs

(see page 3 for international services and page 4

for domestic services)

2. Weigh your shipment (see page 8 and dhl.co.nz/en/tools/

volumetric_weight_express).

3. Determine the rating zone of the origin or destination

(see pages 15 and 16)

4. Find the rate using the rating zone and weight of your

shipment (see page 17 for exports and page 19 for

imports)

Optional services View explanation How we charge Additional charge

Duties and Taxes Paid Per shipment NZD 40

Direct Signature Per shipment NZD 8

Shipment Insurance By shipment value NZD 25, or 2% of stated shipment value if higher

Extended Liability Per shipment NZD 6

GoGreen Carbon Footprint Per annum NZD 468

GoGreen Climate Neutral By shipment weightNZD 0.12 per kg NZD 0.12 minimum per shipment

GoGreen Carbon Estimate Per report NZD 312

OPTIONAL SERVICES

For a full list of optional services, please visit your country website at dhl.co.nz/en/express/optional_services


Calculate the price of your shipment Optional services Surcharges Customs services Service capability

and rating zones Export services Import services

http://www.dhl.com/en/tools/volumetric_weight_express.html

http://dhl.co.nz/en/express/optional_services


ZONES AND RATES14

Surcharges View explanation How we charge Additional charge

Fuel Surcharge Per shipment Variable

Remote AreaBy shipment weight

NZD 0.60 per kg NZD 30 minimum per shipment

Additional Handling

Oversize Piece Per piece NZD 125

Non-Stackable Pallet Per piece NZD 235

Dangerous Goods

Full Dangerous Goods Per shipment NZD 249

Lithium Batteries Section II (PI965) Per shipment NZD 249

Dry Ice (UN1845) Per piece NZD 17

Lithium Batteries

Lithium Batteries Section II (966, 969) Per piece NZD 9

Lithium Batteries Section I Per shipment NZD 249

Address Correction Per shipment NZD 9

Data Entry Per shipment NZD 5

Security Charges

Elevated Risk Per shipment NZD 32

Restricted Destination Per shipment NZD 50

Customs servicesView explanation

How we charge Additional charge

Disbursement Per shipment NZD 15, or 3% of the credit advanced if higher

Advance Payment Per shipment NZD 15, or 3% of the credit advanced if higher

Bonded StoragePer shipment, per kg, per dayafter 3 calendar days

NZD 0.20 per kg per day (minimum $10)

Export Declaration Per shipment NZD 15.6

CUSTOMS SERVICES

SURCHARGES

For a full list of surcharges/customs services, please visit your country website at dhl.co.nz/en/express/customs_support/customs_services




http://dhl.co.nz/en/express/customs_support/customs_services


ZONES AND RATES15

SERVICE CAPABILITY AND RATING ZONES

doc = document contents only P = document and non-document contentsFor transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.

Table continues overleaf




Country Zone DHL Express 9:00

DHL Express 12:00

DHL Express

WorldwideImports

Afghanistan 6 P P

Albania 5 P P P PAlgeria 6 P P P PAmerican Samoa 3 P doc P PAndorra 5 P doc P PAngola 6 doc P P PAnguilla 6 P PAntigua 6 P PArgentina 6 P P P PArmenia 6 P PAruba 6 P PAustralia 1 P P P PAustria 5 P P P PAzerbaijan 6 P PBahamas 6 P doc P PBahrain 6 P P P PBangladesh 3 P P P PBarbados 6 P doc P PBelarus 5 P PBelgium 5 P P P PBelize 6 doc P PBenin 6 doc P PBermuda 6 doc P P P

Bhutan 3 P P P P

Bolivia 6 doc P P P

Bonaire 6 doc P P

Bosnia and Herzegovina 5 P P P P

Botswana 6 doc doc P P

Brazil 6 P P P P

Brunei 2 P P P

Bulgaria 5 P P P P

Burkina Faso 6 P P

Burundi 6 P P

Cambodia 2 P P P P

Cameroon 6 P P P P

Canada 4 P P P P

Canary Island, The 5 P P

Cape Verde 6 P P

Cayman Island 6 P doc P P

Central African Republic 6 P P P

Chad 6 P P

Chile 6 P P P P

China, People's Republic 2 P P P P

Colombia 6 P P P P

Comoros 6 P P

Congo 6 P P P

Congo, Democrat Rep. of 6 P P

Cook Islands 6 P P

Costa Rica 3 doc P P

Cote d'Ivorie 6 doc P P

Croatia 6 P P P P

Cuba 5 P P

Curacao 6 doc P P

Cyprus 6 P P

Czech Republic, The 5 P P P P

Denmark 5 P P P P

Djibouti 5 P P

Dominica 6 doc P P


DHL Express 12:00

DHL Express

WorldwideImports

Dominican Republic 6 doc doc P P

Ecuador 6 P P P P

Egypt 6 P P P P

El Salvador 6 P P P P

Eritrea 6 P P

Estonia 5 P P P P

Ethiopia 6 P P

Falkland Islands 6 P P

Faroe Islands 5 P P

Fiji 1 P P

Finland 5 P P P P

France 5 P P P P

French Guyana 6 doc P P

Gabon 6 P P P P

Gambia 6 P P

Georgia 5 P P

Germany 5 P P P P

Ghana 6 P P P P

Gibraltar 5 P P P P

Greece 5 P P P P

Greenland 6 P P

Grenada 6 doc P P

Guadeloupe 6 doc P P

Guam 3 P P P

Guatemala 6 P P P P

Guernsey 5 P P P P

Guinea Republic 6 P doc P P

Guinea-Bissau 6 P P

Guinea-Equatorial 6 P P

Guyana (British) 6 P P

Haiti 6 P P P P

Honduras 6 doc P P P

Hong Kong 2 P P P P

Hungary 5 P P P P

Iceland 5 P P

India 3 doc P P P

Indonesia 2 P P P P

Iran, Islamic Rep. of 6 P P P P

Iraq 6 P P

Ireland, Rep. of 5 P P P P

Israel 6 P P P P

Italy 5 P P P P

Jamaica 6 P P P P

Japan 3 P P P P

Jersey 5 P P P P

Jordan 6 P P P P

Kazakhstan 5 P P P P

Kenya 6 P P P P

Kiribati 3 P P

Korea, D.P.R of (North) 3 P P

Korea, Rep. of (South) 6 P P P P

Kosovo 5 P P P P

Kuwait 6 P P P P

Kyrgyzstan 5 P P

Lao P.D.R 2 P P P P

Latvia 5 P P P P

Lebanon 6 P P P P

Lesotho 6 doc P P P

http://dct.dhl.com


ZONES AND RATES16

SERVICE CAPABILITY AND RATING ZONES

doc = document contents only P = document and non-document contentsFor transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.





DHL Express 12:00

DHL Express

WorldwideImports

Liberia 6 P P

Libya 6 P P

Liechtenstein 5 P P P P

Lithuania 5 P P P P

Luxembourg 5 P P P P

Macau 2 doc P P

Macedonia, Rep of 5 P P P P

Madagascar 6 P P P P

Malawi 6 P P

Malaysia 2 P P P P

Maldives 6 P P

Mali 6 P P P

Malta 5 doc doc P P

Marshall Islands 3 P P

Martinique 6 doc P P

Mauritania 6 P P P

Mauritius 6 P P P P

Mayotte 6 P P

Mexico 4 P P P P

Micronesia, Fed. States of 6 P P

Moldova, Rep. of 5 P P

Monaco 5 P P P P

Mongolia 6 P P

Montenegro, Rep. of 5 P P P P

Montserrat 6 P P

Morocco 6 P P P P

Mozambique 6 doc doc P P

Myanmar 2 P P P P

Namibia 6 doc doc P P

Nauru, Rep. of 3 P P

Nepal 3 P P P

Netherlands Antilles 6 P P P P

Netherlands, The 5Nevis 6 doc doc P P

New Caledonia 3 P P

Nicaragua 6 P P P P

Niger 6 P P

Nigeria 6 P P P

Niue 3 P P

Northern Mariana Islands 5 P P

Norway 6 P P P P

Oman 3 P P P P

Pakistan 6 P P P P

Palau 6 P P

Panama 3 P P P P

Papua New Guinea 6 P P

Paraguay 6 P P P P

Peru 2 P P P P

Philippines, The 5 P P P P

Poland 5 P P P P

Portugal 6 P P P P

Puerto Rico 6 P P P P

Qatar 6 P P P P

Reunion, Island of 5 P P P

Romania 6 P P P P

Russian Federation The 6 P P P P

Rwanda 6 P P

Samoa 3 P P

San Marino 5 P P P P


DHL Express 12:00

DHLExpress

WorldwideImports

Sao Tome & Principe 6 P P

Saudi Arabia 6 P P P P

Senegal 6 doc P P P

Serbia, Rep. of 5 P P P P

Seychelles 6 P P

Sierra Leone 6 P P P

Singapore 2 P P P P

Slovakia 5 P P P P

Slovenia 5 P P P P

Solomon Islands 3 P P

Somalia 6 P PSomaliland, Rep. of (North Somalia) 6 P P

South Africa 6 P P P P

South Sudan 6 P P

Spain 5 P P P P

Sri Lanka 3 P P P P

St. Barthelemy 6 doc doc P P

St. Eustatius 6 P P

St. Helena 6 P P

St. Kitts 6 doc doc P P

St. Lucia 6 doc doc P P

St. Maarten 6 P P

St. Vincent 6 doc doc P P

Sudan 6 doc P P

Suriname 6 P P

Swaziland 6 P P P P

Sweden 5 P P P P

Switzerland 5 P P P P

Syria 6 P P

Tahiti 3 P P P

Taiwan 3 P P P P

Tajikistan 5 P P

Tanzania 6 doc doc P P

Thailand 2 P P P P

Timor-Leste 6 doc P P

Togo 6 P P

Tonga 3 P P

Trinidad and Tobago 6 P P P P

Tunisia 6 P P P

Turkey 5 P P P P

Turks and Caicos Islands 6 doc doc P P

Tuvalu 3 P P

Uganda 6 doc doc P P

Ukraine 5 P P P P

United Arab Emirates 6 P P P P

United Kingdom 5 P P P P

United States of America 4 P P P

Uruguay 6 P P P P

Uzbekistan 5 P P

Vanuatu 3 P P

Vatican City 5 P P P

Venezuela 2 P P P P

Vietnam 6 P P P P

Virgin Islands (British) 6 doc doc P P

Virgin Islands (US) 6 P P

Yemen, Rep. of 6 P P P P

Zambia 6 doc P P P

Zimbabwe 6 doc P P P

http://dct.dhl.com


ZONES AND RATES17

Export rates by zone and product

DHL EXPRESS WORLDWIDE Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6

Documents only up to 2kg

0.5 55.24 87.61 106.24 103.11 134.08 175.22

1 62.86 118.34 157.64 142.98 185.20 238.93

1.5 86.10 160.50 201.82 186.52 245.38 302.64

2 109.34 202.66 246.00 230.06 305.56 366.35

Documents from 2.5kg and non-documents from 0.5kg

0.5 72.88 119.49 149.19 142.22 173.70 238.11

1.0 88.12 155.55 188.53 178.28 226.33 302.37

1.5 103.36 190.21 235.63 220.19 278.96 366.63

2.0 118.60 224.87 282.73 262.10 331.59 430.89

2.5 133.84 259.53 329.83 302.48 384.22 495.15

3.0 148.06 287.21 350.34 327.99 414.42 556.52

3.5 162.28 314.89 370.85 353.50 444.62 617.89

4.0 176.50 342.57 391.36 379.01 474.82 679.26

4.5 190.72 370.25 411.87 404.52 505.02 740.63

5.0 204.94 397.93 432.38 430.03 535.22 802.00

5.5 212.30 405.29 448.30 444.00 554.62 819.04

6.0 219.66 412.65 464.22 457.97 574.02 836.08

6.5 227.02 420.01 480.14 471.94 593.42 853.12

7.0 234.38 427.37 496.06 485.91 612.82 870.16

7.5 241.74 434.73 511.98 499.88 632.22 887.20

8.0 249.10 442.09 527.90 513.85 651.62 904.24

8.5 256.46 449.45 543.82 527.82 671.02 921.28

9.0 263.82 456.81 559.74 541.79 690.42 938.32

9.5 271.18 464.17 575.66 555.76 709.82 955.36

10.0 278.54 471.53 591.58 569.73 729.22 972.40

10.5 282.35 479.40 597.39 581.15 739.19 980.44

11.0 286.16 487.27 603.20 592.57 749.16 988.48

11.5 289.97 495.14 609.01 603.99 759.13 996.52

12.0 293.78 503.01 614.82 615.41 769.10 1004.56

12.5 297.59 510.88 620.63 626.83 779.07 1012.60

13.0 301.40 518.75 626.44 638.25 789.04 1020.64

13.5 305.21 526.62 632.25 649.67 799.01 1028.68

14.0 309.02 534.49 638.06 661.09 808.98 1036.72

14.5 312.83 542.36 643.87 672.51 818.95 1044.76

15.0 316.64 550.23 649.68 683.93 828.92 1052.80






ZONES AND RATES18


DHL EXPRESS WORLDWIDE Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6

15.5 320.45 558.10 655.49 695.35 838.89 1060.84

16.0 324.26 565.97 661.30 706.77 848.86 1068.88

16.5 328.07 573.84 667.11 718.19 858.83 1076.92

17.0 331.88 581.71 672.92 729.61 868.80 1084.96

17.5 335.69 589.58 678.73 741.03 878.77 1093.00

18.0 339.50 597.45 684.54 752.45 888.74 1101.04

18.5 343.31 605.32 690.35 763.87 898.71 1109.08

19.0 347.12 613.19 696.16 775.29 908.68 1117.12

19.5 350.93 621.06 701.97 786.71 918.65 1125.16

20.0 354.74 628.93 707.78 798.13 928.62 1133.20

20.5 363.23 644.42 731.42 819.71 950.50 1167.39

21.0 371.72 659.91 755.06 841.29 972.38 1201.58

21.5 380.21 675.40 778.70 862.87 994.26 1235.77

22.0 388.70 690.89 802.34 884.45 1016.14 1269.96

22.5 397.19 706.38 825.98 906.03 1038.02 1304.15

23.0 405.68 721.87 849.62 927.61 1059.90 1338.34

23.5 414.17 737.36 873.26 949.19 1081.78 1372.53

24.0 422.66 752.85 896.90 970.77 1103.66 1406.72

24.5 431.15 768.34 920.54 992.35 1125.54 1440.91

25.0 439.64 783.83 944.18 1013.93 1147.42 1475.10

25.5 448.13 799.32 967.82 1035.51 1169.30 1509.29

26.0 456.62 814.81 991.46 1057.09 1191.18 1543.48

26.5 465.11 830.30 1015.10 1078.67 1213.06 1577.67

27.0 473.60 845.79 1038.74 1100.25 1234.94 1611.86

27.5 482.09 861.28 1062.38 1121.83 1256.82 1646.05

28.0 490.58 876.77 1086.02 1143.41 1278.70 1680.24

28.5 499.07 892.26 1109.66 1164.99 1300.58 1714.43

29.0 507.56 907.75 1133.30 1186.57 1322.46 1748.62

29.5 516.05 923.24 1156.94 1208.15 1344.34 1782.81

30.0 524.54 938.73 1180.58 1229.73 1366.22 1817.00






ZONES AND RATES19

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6

Multiplier Rate Per Kg

over 30kgs 16.89 30.71 35.92 37.60 44.02 59.69


DHL EXPRESS WORLDWIDE

DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 75 countries worldwide.

Add NZD 10.00 to the DHL Express Worldwide.

DHL Express 9:00 (10.30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over

53 countries worldwide. Add NZD 25.00 to the DHL Express Worldwide.

Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.

Rates are in NZD and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. Terms and conditions apply – see dhl.com/express for details.

*DHL Express does not accept shipments containing pieces exceeding 1,000 kg (2,200 lbs) or 300cm (118.1 inches) length. A shipment with total weight exceeding 1,000 kg (2,200 lbs) requires pre-approval from DHL and may be charged at alternate rates. Our standard transit time commitment may not apply. Please contact your DHL account manager.




http://www.dhl.com/express

http://www.dhl.com/express


ZONES AND RATES20

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORTWeight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6

Documents only up to 2kg

0.5 50.22 79.65 88.54 93.73 111.74 146.02

1 57.14 107.58 131.37 129.97 154.34 199.11

1.5 78.27 145.91 168.19 169.56 204.49 252.20

2 99.40 184.24 205.01 209.15 254.64 305.29

Documents from 2.5kg and non-documents from 0.5kg

0.5 66.25 108.62 124.33 129.29 144.75 198.43

1.0 80.11 141.40 157.11 162.07 188.61 251.98

1.5 93.97 172.91 196.36 200.17 232.47 305.53

2.0 107.83 204.42 235.61 238.27 276.33 359.08

2.5 121.69 235.93 274.86 274.97 320.19 412.63

3.0 134.62 261.10 291.95 298.16 345.36 463.77

3.5 147.55 286.27 309.04 321.35 370.53 514.91

4.0 160.48 311.44 326.13 344.54 395.70 566.05

4.5 173.41 336.61 343.22 367.73 420.87 617.19

5.0 186.34 361.78 360.31 390.92 446.04 668.33

5.5 193.03 368.47 373.58 403.62 462.21 682.52

6.0 199.72 375.16 386.85 416.32 478.38 696.71

6.5 206.41 381.85 400.12 429.02 494.55 710.90

7.0 213.10 388.54 413.39 441.72 510.72 725.09

7.5 219.79 395.23 426.66 454.42 526.89 739.28

8.0 226.48 401.92 439.93 467.12 543.06 753.47

8.5 233.17 408.61 453.20 479.82 559.23 767.66

9.0 239.86 415.30 466.47 492.52 575.40 781.85

9.5 246.55 421.99 479.74 505.22 591.57 796.04

10.0 253.24 428.68 493.01 517.92 607.74 810.23

10.5 256.70 435.83 497.86 528.31 616.05 816.92

11.0 260.16 442.98 502.71 538.70 624.36 823.61

11.5 263.62 450.13 507.56 549.09 632.67 830.30

12.0 267.08 457.28 512.41 559.48 640.98 836.99

12.5 270.54 464.43 517.26 569.87 649.29 843.68

13.0 274.00 471.58 522.11 580.26 657.60 850.37

13.5 277.46 478.73 526.96 590.65 665.91 857.06

14.0 280.92 485.88 531.81 601.04 674.22 863.75

14.5 284.38 493.03 536.66 611.43 682.53 870.44

15.0 287.84 500.18 541.51 621.82 690.84 877.13






ZONES AND RATES21


DHL EXPRESS WORLDWIDE IMPORTWeight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6

15.5 291.30 507.33 546.36 632.21 699.15 883.82

16.0 294.76 514.48 551.21 642.60 707.46 890.51

16.5 298.22 521.63 556.06 652.99 715.77 897.20

17.0 301.68 528.78 560.91 663.38 724.08 903.89

17.5 305.14 535.93 565.76 673.77 732.39 910.58

18.0 308.60 543.08 570.61 684.16 740.70 917.27

18.5 312.06 550.23 575.46 694.55 749.01 923.96

19.0 315.52 557.38 580.31 704.94 757.32 930.65

19.5 318.98 564.53 585.16 715.33 765.63 937.34

20.0 322.44 571.68 590.01 725.72 773.94 944.03

20.5 330.15 585.77 609.71 745.34 792.17 972.52

21.0 337.86 599.86 629.41 764.96 810.40 1001.01

21.5 345.57 613.95 649.11 784.58 828.63 1029.50

22.0 353.28 628.04 668.81 804.20 846.86 1057.99

22.5 360.99 642.13 688.51 823.82 865.09 1086.48

23.0 368.70 656.22 708.21 843.44 883.32 1114.97

23.5 376.41 670.31 727.91 863.06 901.55 1143.46

24.0 384.12 684.40 747.61 882.68 919.78 1171.95

24.5 391.83 698.49 767.31 902.30 938.01 1200.44

25.0 399.54 712.58 787.01 921.92 956.24 1228.93

25.5 407.25 726.67 806.71 941.54 974.47 1257.42

26.0 414.96 740.76 826.41 961.16 992.70 1285.91

26.5 422.67 754.85 846.11 980.78 1010.93 1314.40

27.0 430.38 768.94 865.81 1000.40 1029.16 1342.89

27.5 438.09 783.03 885.51 1020.02 1047.39 1371.38

28.0 445.80 797.12 905.21 1039.64 1065.62 1399.87

28.5 453.51 811.21 924.91 1059.26 1083.85 1428.36

29.0 461.22 825.30 944.61 1078.88 1102.08 1456.85

29.5 468.93 839.39 964.31 1098.50 1120.31 1485.34

30.0 476.64 853.48 984.01 1118.12 1138.54 1513.83






ZONES AND RATES22

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6

Multiplier Rate Per Kg

over 30kgs 30.72 55.84 59.88 68.36 73.34 99.48


DHL EXPRESS WORLDWIDE IMPORT




DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 75 countries worldwide.

Add NZD 10.00 to the DHL Express Worldwide.

DHL Express 9:00 (10.30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over

53 countries worldwide. Add NZD 25.00 to the DHL Express Worldwide.

Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.

Rates are in NZD and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. Terms and conditions apply – see dhl.com/express for details.

*DHL Express does not accept shipments containing pieces exceeding 1,000 kg (2,200 lbs) or 300cm (118.1 inches) length. A shipment with total weight exceeding 1,000 kg (2,200 lbs) requires pre-approval from DHL and may be charged at alternate rates. Our standard transit time commitment may not apply. Please contact your DHL account manager.

DHL Express (New Zealand) Limited

16 Laurence Stevens Drive

Auckland Airport 2022

PO Box 13509, Onehunga 1643

For contact details of the DHL Express office

nearest to you, please visit our website at dhl.co.nz

or call the customer service hotline on 0800 800 020

Valid: 1st January 2018

SERVICE CENTER ADDRESSES

DHL Express (Wellington)Stewart Duff DriveRongotaiWellington, 6022New Zealand

DHL Express (Christchurch)2 Richard Pearse RoadChristchurch International Airport, 8053New Zealand

http://dhl.co.nz