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DHL EXPRESS

SERVICE & RATE GUIDE 2018 SRI LANKAPlease click the menu below to go directly to the information you are looking for.

The international specialistsPage 2

ServicesPage 3

How to ship with DHL ExpressPage 8

Shipping tools 2

Zones and rates Page 13

THE INTERNATIONAL SPECIALISTS

DHL Service & Rate Guide 2018: Sri Lanka 2

DHL Express is the global market leader and specialist

in international shipping and courier delivery services,

and we’ve been building and continuously improving

our service for more than 45 years. Key to our success

is the strength of our global network, spanning more

than 220 countries and territories, in which some

90,000 employees provide services to more than 2.5

million customers.

What really sets us apart is the international shipping

expertise of our people. Their knowledge, coupled

with their passion and ‘can-do’ attitude, delivers

a truly world-class service and ensures that your

shipments get to their destination securely and as

quickly as possible.

Their expertise has been further enhanced recently

as a result of all our employees participating in the

company’s award-winning Certified International

Specialists (CIS) engagement and development

program.

This guide enables you to find out how DHL Express

can help you with your international shipping needs,

and to see what best fits your needs from our wide

range of products and services. Should you have any

questions, please get in touch with your DHL Account

Manager or visit us at www.dhl.com.lk.

The international specialists Services How to ship with DHL Express Shipping tools Zones and rates

http://www.dhl.com.lk

DHL Service & Rate Guide 2018: Sri Lanka

SERVICES3

EXPORT SERVICES DHL Express Worldwide

Our most popular product, DHL Express Worldwide, offers

an end of business day delivery service around the world for

pieces up to 70kg and shipments up to 1,000kg.

We deliver reliably and quickly to more global destinations

across a single integrated network than any other express

delivery company.

DHL Express 12:00

With DHL Express 12:00 you will receive your shipments

before 12 noon on the next possible business day. DHL

Express 12:00 offers a money-back guarantee and allows for

heavier pieces up to 70kg and shipments up to 300kg.

DHL Express 9:00 (10:30 to the USA)

Our premium time-definite service offers a delivery before

9:00 (10:30 to the USA) on lanes that guarantee either a

next or second business day delivery. DHL Express 9:00 is

offered to the majority of business centers in Europe, Africa,

Asia and the Americas. DHL Express 9:00 features a money-

back guarantee and is suitable for pieces up to 30kg and

shipments up to 300kg.

All our services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually

every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our

services offer full track-and-trace visibility so you always know where your shipments are.

Our international services at a glance

DHL Express Worldwide

DHL Express 12:00DHL Express 9:00 (10:30 to the USA)

Service descriptionDelivery by the end of the next possible business day

Delivery before 12 noon on the next possible business day

Delivery before 9:00 (10:30 to the USA) on the next possible business day

Money-back guarantee No Yes* Yes*

Countries and territories covered More than 220 44 13

Delivery attempts 2 2 2

Maximum piece weight (not on pallet) 70kg 70kg 30kg

Maximum piece dimensions (L x W x H) 120 x 80 x 80cm† 120 x 80 x 80cm† 120 x 80 x 80cm†

Pallets accepted Yes No No

Maximum pallet weight 1,000kg n/a n/a

Maximum shipment weight 1,000kg 300kg 300kg

Maximum pallet dimensions (L x W x H) 120 x 100 x 160cm n/a n/a

*Additional terms and conditions apply – see www.dhl.com.lk/en/express/shipping/shipping_advice/terms_conditions. for details.†Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.


Export services Import services Optional services Surcharges Customs services

http://www.dhl.com.lk/en/express/shipping/shipping_advice/terms_conditions


SERVICES4


IMPORT SERVICES With our DHL Express Worldwide Import product, you can

import shipments from over 200 countries in the world. This

is more than any other express delivery company can offer.

What’s more, customers in, say, the USA can order an import

from China not just to the USA, but to other destinations as

well. We call this a third country shipment.

There is no need for local brokers or forwarders to get

involved in any part of the process. You are in full control,

and able to manage all aspects of your imports in a very

simple way.

If you need a faster delivery, our DHL Express 12:00 and DHL

Express 9:00 services are available for import as well. You can

order an import from another country, to be delivered to

your country or any other destination, by using our dedicated

electronic shipping solution for imports. You will have one

account number, one invoice in a single currency and a fixed

price that means you know exactly what you will pay.



SERVICES5

OPTIONAL SERVICES DHL Express offers a wide range of optional services – from

non-standard deliveries and billing options to climate

neutral shipping. In this way, we give you the flexibility to

choose the service that best fits your needs when using our

express delivery services worldwide.

Duties and Taxes Paid View charges

To make exporting your shipment even easier, DHL Express

can arrange for the shipper or a third party to be billed

for any duties and taxes payable at destination, rather

than the receiver of the shipment being billed. Charges apply

whenever the shipper requests that duties, taxes or other

regulatory fees be paid outside of the destination country.

Shipment Insurance View charges

We recommend this comprehensive protection for your

valuable or personal shipments, giving you peace of mind in

the unlikely event of physical damage or loss.

Extended Liability View charges

If you are sending valuable documents such as passports,

visa applications or regulatory certificates you can extend

the DHL standard liability with this service. It provides

coverage and compensation in the case of loss or damage.

Direct Signature View charges

If you are sending sensitive documents or high value

contents you can request DHL to obtain a direct signature

from the consignee or a representative at the delivery

address. DHL will ensure your shipment is not re-directed, or

delivered at an alternative address.

GoGreen Climate Neutral View charges

This service is for customers who need a reliable method to

calculate their annual carbon emissions at a shipment level

and subsequently offset these emissions through approved

environmental programs. The whole process is verified

annually by an independent body accredited by the

United Nations.

For a full list of optional services, please visit your country website at www.dhl.com.lk





SERVICES6

SURCHARGES In order to maintain a consistently high level of service, in

specific circumstances DHL Express levies a surcharge for

exceptional activities, ensuring that these surcharges are fair

for all of our customers.

Fuel Surcharge View charges

This variable surcharge is applied to the weight charge of

each shipment. It is derived from publicly available fuel oil

indices that are also shown on the DHL Express website at

dhl.com/fuelsurcharge. The charge is calibrated every month

to the oil price that was current two months prior to the

billing month. The Fuel Surcharge applies to international

shipments.

Remote Area View charges

This surcharge applies when a shipment is collected from

or delivered to a location that is distant or difficult to

serve. The Remote Area surcharge applies to international

shipments.

Oversize Piece View charges

This fixed surcharge applies to any piece, including a pallet,

that exceeds the scale weight of 70kg or with a single

dimension in excess of 120cm. The Oversize Piece surcharge

applies to international shipments.

Non-Stackable Pallet View charges

This fixed surcharge is applied to any pallet within a

shipment that is not stackable either on request by the

shipper, or because of its shape, packaging or content. The

Non-Stackable Pallet surcharge applies to international

shipments.

Dangerous Goods View charges

This surcharge is applied to any shipment that contains

substances or commodities that are classified as hazardous.

Dangerous Goods surcharges apply to international

shipments.

Lithium Batteries View charges

A surcharge may apply per shipment when the handling

and transportation of shipments involves Lithium Ion or

Lithium Metal batteries compliant with the appropriate IATA

Packing Instructions 966 and 969 Section II.

Address Correction View charges

This fixed surcharge is applied to any shipment that has

an incorrect delivery address at the time of pickup and

the delivery cannot be fulfilled after making efforts at

the destination to determine the correct address. The

Address Correction surcharge applies to international

shipments.

Data Entry View charges

This fixed surcharge applies for each shipment consigned

with non-electronic, paper based manual waybills. Electronic

shipping documentation incurs no additional charges.

Security Charges View charges

Additional surcharges may apply when shipping from or to a

destination country where DHL is operating at elevated risk

due to continuous state of war, civil unrest, or continuous

threats from terrorism (Elevated Risk), or when shipping

to a destination country that is subject to trade restrictions

imposed by the UN Security Council (Restricted Destination).

For a full list of surcharges, please visit your country website at www.dhl.com.lk



http://www.dhl.com/en/express/shipping/shipping_advice/express_fuel_surcharge.html



SERVICES7

CUSTOMS SERVICES DHL Express is the international specialist in shipping,

with extensive knowledge and experience of dealing with

customs topics worldwide. For your peace of mind, we

provide a wide range of customs support for standard as

well as non-routine customs-clearance processes. By making

sure that clearance is a smooth and efficient process, we

ensure your shipments arrive as quickly as possible, and

leave you free to focus on your core business. With our

online tool (tas.dhl.com) we provide essential customs

information to help you prepare your shipments.

Disbursement View charges

At the receiver’s request, DHL credit or cash is used to fund

the clearance, duty and tax charges relating to a shipment

or piece, instead of the receiver using their own bond or

credit line. The customs process is accelerated, with DHL

making prompt payment of relevant charges while the

receiver defers payment until an agreed date.

Formal Clearance View charges

Applied in selected countries, when importing goods with

an aggregated declaration value or weight exceeding the

limits set by destination Customs Authorities, or due to

other regulatory requirements are excluded from routine

clearance on a consolidated manifest and thus require

clearance under an individual entry form.

Bonded Storage View charges

Storage charges apply when the shipment cannot be

released by customs due to inaccurate or missing paperwork.

These charges take effect three days after the shipment

arrival date or the broker notification, whichever is later.

The charge applies to the duty and taxes payer.

Export Declaration View charges

Applies in countries where an export declaration is required

for shipments containing controlled commodities or

exceeding a certain value threshold or weight. Depending

on origin country, shippers that submit a declaration online

may avoid the local charge.

For a full list of customs services, please visit your country website at www.dhl.com.lk



https://tas.dhl.com/tas/servlet/login



HOW TO SHIP WITH DHL EXPRESS

8

PREPARING YOUR SHIPMENTShipment weight

If you are sending a large but lightweight shipment, where

its volumetric weight exceeds its actual weight, the cost of

the shipment is calculated on the space your consignment

takes up on the aircraft. This is a standard IATA method. To

calculate the volumetric weight of your shipment, simply

multiply the length by height by width in centimetres, then

divide the total sum by 5,000.

Documentation required

Waybill

All shipments sent with DHL Express need to have a fully

completed DHL waybill or label securely attached to each

piece. This will enable the successful movement of your

shipment through the DHL network. Each waybill or label is

individually numbered to allow you to track your shipment

from collection through to delivery. Your shipment may also

need to be accompanied by customs documentation, such

as a commercial or proforma invoice, as well as additional

paperwork depending on the contents and value of the

shipment and the country you are sending to.

Invoice

A commercial or proforma invoice is required when sending

non-document shipments to countries and territories outside

your origin country or customs union. This is essentially a

declaration containing all the details of a transaction and

is used by customs authorities to assess if duties or taxes

are payable. A commercial invoice is used when goods are

part of a commercial transaction or intended for resale.

A proforma invoice is used when sending goods of no

commercial value (for example, when sending samples).

Height

WidthLength

Preparing your shipment Packaging your shipment Paying for your shipment




9

Your invoice will require the following details:

1 Bank details

These are the bank details that will be used for the

transaction between the seller and buyer. These details are

not required for non-commercial/proforma invoices.

2 Description

Generic or broad descriptions are no longer permitted and

are likely to cause delays. Descriptions should include the

items, how many there are, what they are made of, and

what they will be used for. For example, describing items

as ‘samples’, ‘parts’ or ‘spares’ is not acceptable for customs

classification, safety and security reasons.

3 Commodity code

This is the product identification code used by the exporting

country to classify the goods to be exported. It assists

clearance and avoids delays.

4 Country of manufacture/origin

This relates to the place of manufacture, not the country of

export. If items are manufactured in more than one country,

please list the origins.

5 Total declared value

This is the total value of the transaction for customs

purposes based on the Incoterm selected. The total declared

value should include freight and insurance charges if the

seller is responsible for these two elements.

6 Type of export

The options are: (1) Permanent; (2) Temporary; and

(3) Repair & Return.

7 Incoterms

Insert the Incoterm that best describes the terms of the

transaction. For example, DAP (Delivered At Place).

8 Reason for export

This could be: For Sale; For Repair; After Repair; Gift;

Sample; Personal Use Not For Resale; Replacement;

Intercompany Transfer; or Personal Effects.


ExporterTax ID/VAT No:

Commercial Invoice

Bank details Date:

Waybill number:

Invoice no:

Exporter code:

Importer (Bill to): Receiver if different from Importer

Tax ID/VAT No:

Shipment reference:

Full description of goods

Commodity code

Item quantity

Unit value[Currency]

Subtotal value[Currency]

Net weight

Country of manufacture/origin

Freight:

Insurance:

Total declared value/currency: Total net weight/ kg(s)

Total Pieces Total gross weight/ kg(s)

Type of export:

Incoterms:

Reason for export:

I/We hereby certify that the information contained in this invoice is true and correct and that the contents of the shipments are as stated above

Position in company: Signature:

Company stamp

1

2 3 4

5

6

7

8




10


PACKAGING YOUR SHIPMENT To ensure that your shipments travel safely and securely

through the DHL Express global network, it is important that

they are packaged and labeled correctly.

Packaging guidelines

n If you are re-using envelopes or boxes, please ensure that

old labels and markings are removed.

n Securely fix the waybill to the shipment. The waybill can

be thought of as the shipment’s airline ticket and it will

delay delivery if it becomes separated from your shipment.

n The barcodes on the waybill are scanned at numerous points

during your shipment’s journey. Please ensure the barcode

is flat and not covered by tape, shrinkwrap or strapping.

n Place the waybill on the top or side of your shipment

and please ensure it does not overlap the corners or

edges of boxes.

n Use adequate protective wrapping for fragile or delicate

items and ensure they are packed as far away as possible

from the corners of boxes.

n To prevent injury to our employees, please pay special

attention to the packaging of sharp items. There should not

be any possibility of the contents piercing the packaging.

n Any individual pieces over 70kg should be placed on a

pallet. If you are sending a multi-piece shipment, it is not

necessary to place the individual pieces on a pallet unless

they exceed 70kg. For example, a shipment comprising

four 25kg pieces does not have to be placed on a pallet.

DHL packaging

We offer a range of high-quality DHL-branded packaging

items, suitable for shipping items of all shapes and sizes.

The items available include:

n Flyer bags

n Cardboard document envelopes

n Boxes in a range of sizes

n Tubes

For more information on the range of packaging available,

please contact your DHL Account Manager or local Customer

Service team.

Prohibited and Restricted Goods

Prohibited Items

The following items will NOT be accepted for carriage

by DHL. This list includes items which are prohibited for

carriage by any law, regulation or statute of any federal,

state or local government of any country from, to or

through which the items may be carried. For international

carriage there may be additional prohibited items specified

by the country of destination. DHL may at its sole discretion

refuse to carry other items not listed below.

n All Samsung Galaxy Note7 and Samsung Note7 devices

n Bullion (of any precious metal)

n Cash (legal tender – bank notes, currency notes and coins)

n Complete firearms, ammunition, explosives / explosive

devices

n Human remains or ashes

n Hunting (animal) trophies, animal parts such as ivory

and sharks fin, animal remains or ashes, or animal by-

products and derived products not intended for human

consumption, prohibited for movement by the CITES

Convention and/or local law

n Illegal goods, such as counterfeit goods and narcotics

n Live animals (including but not limited to mammals,

reptiles, fish, invertebrates, amphibians, birds, insects,

larvae and pupae)

n Loose lithium metal batteries under IATA PI968 section II

n Loose precious and semi-precious stones (cut or un-cut,

polished or un-polished)




11


Restricted Items

The following items will NOT be accepted for carriage unless

otherwise agreed to by DHL. To obtain such agreement a

business case will need to be conducted by DHL and the

items approved for carriage will be recorded in writing with

the Customer.

n Air guns, imitation or replica firearms, firearm parts

and replica ammunition (includes rifle butts, trigger

mechanisms, screws / bolts etc which are manufactured for

the sole purpose of creating a functional firearm)

n Antiques and works of art with a shipment value in excess

of EUR 500,000

n Banderols / Tax stickers with a shipment value in excess of

EUR 500,000

n Cigarettes and electronic cigarettes with a shipment value

in excess of EUR 500,000.

n Dangerous / hazardous goods including but not limited to

perfumes, aftershaves, aerosols, flammable substances, dry

ice, biological substances, UN classified dangerous goods

and any goods specified as such under International Air

Transport Association regulations (“IATA”), the Agreement

on Dangerous Goods by Road (“ADR”) or International

Maritime Dangerous Goods (“IMDG”) regulations.

Applicable to all shipments valued in excess of EUR

500,000

n Financial and monetary commodities – examples include

but are not limited to activated SIM cards for mobile

phones, blank or activated credit or cash dispenser cards,

blank cheques, event tickets, lottery tickets, money or

postal orders, pre-paid phone cards, tickets (blank stock),

traveller’s cheques, vouchers/tokens, unused stamps

etc. Applicable to all shipments valued in excess of EUR

500,000

n Furs

n Jewellery and watches and with individual values in excess

of EUR 5,000. The shipment must not exceed EUR 100,000

PAYING FOR YOUR SHIPMENTYou can pay for DHL Express services either with cash, a

credit card or by bank transfer. You can open an account

with DHL Express to pay via bank transfer; and all account

customers receive invoices on a pre-determined basis. For

more details, please get in touch with a Customer Service

Advisor at your local DHL Express office or go to

dhl.com/en/express/shipping/open_account.


http://dhl.com/en/express/shipping/open_account


SHIPPING TOOLS12

SHIPPING SOLUTIONS Making shipping easier

DHL Express offers a choice of electronic tools to suit even

the most demanding requirements. We invest continually

in market-leading technologies to make it easier for you to

send your shipments around the world. As a result, you have

more time to focus on your business.

Our electronic solutions cover online and offline options,

as well as integrated solutions. In addition, we provide

industry-specific solutions tailored for the Life Sciences and

Technology sectors. More information about our general

capabilities is provided on this page.

dhl.com

Our website provides a comprehensive guide to DHL Express

shipping services, as well as transport news, service updates

and contact details. To make doing business with us even

easier, the site features interactive tools that include online

booking, tracking and a volumetric weight calculator.

MyDHL

MyDHL gives you access to all DHL’s online capabilities. It

allows you to prepare your shipments, arrange collections,

store address details and use proactive tracking services.

You can register online at mydhl.com and benefit from

online billing solutions, eReturn and a lot more – all via a

single portal, giving you access to one or more accounts.

Easyship

This is an offline advanced shipment management tool for

any organization with large shipping volumes or regular

scheduled deliveries. DHL Easyship can handle the needs of

multinational supply chains or any business with a central

shipping function. It is a Windows-based system, which

is easy to use yet very powerful – enabling you to handle

everything from regular mailshots to multi-stage shipping

processes.

Customer shipping integration

Using EDI and XML Services enables you to incorporate

DHL’s online shipping capabilities into your own website,

warehouse or customer service application. This provides

global shipment tracking while making it faster and easier

to access information about transit times, rates and courier

bookings.

Specific solutions

DHL offers additional capabilities for businesses requiring

more specialized solutions – for example, its Medical Express

and Collect & Return services. For more information, please

contact your DHL Account Manager or local Customer

Service team.

On Demand Delivery

An innovative, easy-to-use DHL Express service designed to

improve first-time delivery performance and enhance the

customer experience, especially for private or residential

deliveries. On Demand Delivery alert messages keep DHL

Receivers informed of shipment progress and scheduled

delivery. And the On Demand Delivery website allows

Receivers to reschedule, reroute, release or conveniently

collect from a DHL Service Point. Global availability ensures

consistent service standards and a harmonized user

experience for Receivers.


http://www.mydhl.com


ZONES AND RATES13

CALCULATE THE PRICE OF YOUR SHIPMENT

1. Decide which service best suits your needs

(see page 3 for international services)

2. Weigh your shipment (see page 8 and dhl.com/

volumetricweight)

3. Determine the rating zone of the origin or destination

(see pages 15 and 16)

4. Find the rate using the rating zone and weight of your

shipment (see page 17 for exports and page 19 for

imports)

Optional services View explanation How we charge Additional charge

Duties and Taxes Paid Per shipment $5

Shipment Insurance By shipment value $10, or 2% of stated shipment value if higher

Extended Liability Per shipment $5

Direct Signature Per shipment $5

GoGreen Climate Neutral By shipment weight$0.1 per kg 0.10 minimum per shipment

OPTIONAL SERVICES

For a full list of optional services, please visit your country website at www.dhl.com.lk


Calculate the price of your shipment Optional services Surcharges Customs services Service capability

and rating zones Export services Import services

http://www.dhl.com/en/tools/volumetric_weight_express.html

http://www.dhl.com/en/tools/volumetric_weight_express.html



ZONES AND RATES14

Surcharges View explanation How we charge Additional charge

Fuel Surcharge Per shipment Variable

Remote Area Per Shipment $20

Additional Handling

Oversize piece Per piece $90

Non-Stackable Pallet Per piece $170

Dangerous Goods

Dry Ice (UN1845) Per shipment $10

Lithium Batteries

Lithium Batteries Section II (966, 969) Per shipment $5

Address Correction Per shipment $13

Data Entry Per shipment $3.5

Security Charges

Elevated Risk Per shipment $22

Restricted Destination Per shipment $34

Customs services View explanation How we charge Additional charge

Disbursement % of the advanced amount 2% of the advanced amount

Formal Clearance Per shipment $2,500 + Taxes

Bonded Storage Per shipment $2,500 + Taxes

Export Declaration Per shipment $10

CUSTOMS SERVICES

SURCHARGES

For a full list of surcharges/customs services, please visit your country website at www.dhl.com.lk






ZONES AND RATES15

SERVICE CAPABILITY AND RATING ZONES

Country ZoneDHL

Express Worldwide

DHL Express 12:00

DHL Express 9:00 Imports

Afghanistan 10 P PAlbania 10 P PAlgeria 10 P PAmerican Samoa 10 P PAndorra 9 P PAngola 10 P PAnguilla 10 P PAntigua 10 P PArgentina 10 P PArmenia 10 P PAruba 10 P PAustralia 5 P P PAustria 9 P P PAzerbaijan 10 P PBahamas 10 P PBahrain 3 P PBangladesh 4 P P PBarbados 10 P PBelarus 9 P PBelgium 7 P P P PBelize 10 P PBenin 10 P PBermuda 10 P PBhutan 4 P PBolivia 10 P PBonaire 10 P PBosnia and Herzegovina 10 P PBotswana 10 P PBrazil 10 P P PBrunei 4 P PBulgaria 7 P PBurkina Faso 10 P PBurundi 10 P PCambodia 4 P PCameroon 10 P PCanada 8 P P PCanary Islands, The 10 P PCape Verde 10 P PCayman Islands 10 P PCentral African Republic 10 P PChad 10 P PChile 10 P PChina, People's Republic 2 P P PColombia 10 P PComoros 10 P PCongo 10 P PCongo, Democratic Rep. of 10 P PCook Islands 10 P PCosta Rica 10 P PCote d'Ivoire 10 P PCroatia 10 P PCuba 10 P PCuracao 10 P PCyprus 7 P P PCzech Republic, The 7 P P PDenmark 7 P P P PDjibouti 10 P PDominica 10 P PDominican Republic 10 P PEast Timor 10 P P

Country ZoneDHL

Express Worldwide

DHL Express 12:00


Ecuador 10 P PEgypt 10 P PEl Salvador 10 P PEritrea 10 P PEstonia 10 P PEthiopia 10 P PFalkland Islands 10 P PFaroe Islands 10 P PFiji 10 P PFinland 7 P PFrance 7 P P PFrench Guyana 10 P P P PGabon 10 P PGambia 10 P PGeorgia 10 P PGerman Democratic Rep. 10 P PGermany 7 P PGhana 10 P P P PGibraltar 9 P PGreece 9 P PGreenland 10 P PGrenada 10 P PGuadeloupe 10 P PGuam 10 P PGuatemala 10 P PGuernsey 9 P PGuinea Republic 10 P PGuinea-Bissau 10 P PGuinea-Equatorial 10 P PGuyana (British) 10 P PHaiti 10 P PHonduras 10 P PHong Kong 2 P PHungary 7 P P P PIceland 9 P PIndia 1 P PIndonesia 4 P P PIran (Islamic Republic of) 3 P PIraq 10 P PIreland, Republic Of 7 P PIsrael 9 P P P PItaly 7 P PJamaica 10 P P P PJapan 5 P PJersey 9 P P PJordan 3 P P P PKazakhstan 10 P PKenya 10 P PKiribati 10 P P PKorea, Republic Of 4 P PKorea, The D.P.R of 10 P P PKosovo 10 P PKuwait 3 P PKyrgyzstan 10 P PLao People's Democratic Rep. 4 P PLatvia 7 P PLebanon 10 P PLesotho 10 P PLiberia 10 P P

doc = document contents only P = document and non-document contentsFor transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.




http://dct.dhl.com


ZONES AND RATES16

SERVICE CAPABILITY AND RATING ZONES

Country ZoneDHL

Express Worldwide

DHL Express 12:00


Libya 10 P PLiechtenstein 7 P PLithuania 7 P PLuxembourg 7 P P PMacau 2 P PMacedonia, Republic of 10 P PMadagascar 10 P PMalawi 10 P PMalaysia 4 P P PMaldives 1 P PMali 10 P PMalta 7 P PMarshall Islands 10 P PMartinique 10 P PMauritania 10 P PMauritius 10 P PMayotte 10 P PMexico 8 P PMicronesia, Federated States of 10 P P

Moldova, Republic Of 10 P PMonaco 7 P PMongolia 10 P PMontenegro, Republic of 10 P PMontserrat 10 P PMorocco 10 P PMozambique 10 P PMyanmar 4 P PNamibia 10 P PNauru, Republic Of 10 P PNepal 4 P PNetherlands Antilles 10 P PNetherlands, The 7 P P PNevis 10 P PNew Caledonia 10 P PNew Zealand 5 P P PNicaragua 10 P PNiger 10 P PNigeria 10 P PNiue 10 P PNorway 9 P P POman 3 P PPakistan 3 P P PPalau 10 P PPanama 10 P PPapua New Guinea 10 P PParaguay 10 P PPeru 10 P PPhilippines, The 4 P P PPoland 7 P P P PPortugal 7 P P PPuerto Rico 10 P PQatar 3 P PReunion, Island Of 10 P PRomania 7 P PRussian Federation, The 9 P PRwanda 10 P PSaipan 10 P PSamoa 10San Marino 10 P P

Country ZoneDHL

Express Worldwide

DHL Express 12:00


Sao Tome and Principe 10 P PSaudi Arabia 3 P PSenegal 10 P PSerbia, Republic of 9 P PSeychelles 10 P PSierra Leone 10 P PSingapore 1 P P PSlovakia 7 P PSlovenia 7 P P PSolomon Islands 10 P PSomalia 10 P PSomaliland, Rep of (North Somalia) 10 P PSouth Africa 10 P P PSouth Sudan 10 P PSpain 7 P P PSri Lanka 10 P PSt. Barthelemy 10 P PSt. Eustatius 10 P PSt. Kitts 10 P PSt. Lucia 10 P PSt. Maarten 10 P PSt. Vincent 10 P PSudan 10 P PSuriname 10 P PSwaziland 10 P PSweden 7 P P P PSwitzerland 7 P P PSyria 10 P PTahiti 10 P PTaiwan 2 P P P PTajikistan 10 P PTanzania 10 P PThailand 4 P P P PTogo 10 P PTonga 10 P PTrinidad and Tobago 10 P PTunisia 10 P PTUNISIA 10 P PTurkey 9 P P PTurkmenistan 10 P PTurks and Caicos Islands 10 P PTuvalu 10 P PUganda 10 P PUkraine 10 P PUnited Arab Emirates 1 P PUnited Kingdom 6 P P P PUnited States Of America 8 P P PUruguay 10 P PUzbekistan 10 P PVanuatu 10 P PVatican City State 7 P PVenezuela 10 P PVietnam 4 P P PVirgin Islands (British) 10 P PVirgin Islands (US) 10 P PYemen, Republic of 10 P PYugoslovia 10 P PZaire 10 P PZambia 10 P P PZimbabwe 10 P P

doc = document contents only P = document and non-document contentsFor transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.




http://dct.dhl.com


ZONES AND RATES17

Export rates by zone and product

DHL EXPRESS WORLDWIDE EXPORTWeight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10

Documents only up to 2kg

0.5 20.16 25.88 26.18 31.60 29.79 29.19 31.91 32.20 32.81 46.35

1 28.28 34.91 34.00 41.53 37.91 37.93 40.94 40.32 40.63 55.67

1.5 36.40 43.94 41.82 51.46 46.03 46.67 49.97 48.44 48.45 64.99

2 44.52 52.97 49.64 61.39 54.15 55.41 59.00 56.56 56.27 74.31

Documents from 2.5kg and non-documents from 0.5kg

0.5 26.78 30.40 36.72 41.83 41.54 40.03 41.83 42.73 44.23 66.52

1.0 34.90 39.43 44.54 51.76 49.66 48.77 50.86 50.85 52.05 75.84

1.5 43.02 48.46 52.36 61.69 57.78 57.51 59.89 58.97 59.87 85.16

2.0 51.14 57.49 60.18 71.62 65.90 66.25 68.92 67.09 67.69 94.48

2.5 58.96 65.01 68.00 80.03 72.82 73.47 76.44 74.31 74.61 102.89

3.0 68.28 75.53 76.74 89.06 81.56 82.50 85.76 83.34 82.43 113.72

3.5 77.60 86.05 85.48 98.09 90.30 91.53 95.08 92.37 90.25 124.55

4.0 86.92 96.57 94.22 107.12 99.04 100.56 104.40 101.40 98.07 135.38

4.5 96.24 107.09 102.96 116.15 107.78 109.59 113.72 110.43 105.89 146.21

5.0 105.56 117.61 111.70 125.18 116.52 118.62 123.04 119.46 113.71 157.04

5.5 110.68 124.53 118.92 132.40 124.04 126.74 131.45 126.68 122.45 168.47

6.0 115.80 131.45 126.14 139.62 131.56 134.86 139.86 133.90 131.19 179.90

6.5 120.92 138.37 133.36 146.84 139.08 142.98 148.27 141.12 139.93 191.33

7.0 126.04 145.29 140.58 154.06 146.60 151.10 156.68 148.34 148.67 202.76

7.5 131.16 152.21 147.80 161.28 154.12 159.22 165.09 155.56 157.41 214.19

8.0 136.28 159.13 155.02 168.50 161.64 167.34 173.50 162.78 166.15 225.62

8.5 141.40 166.05 162.24 175.72 169.16 175.46 181.91 170.00 174.89 237.05

9.0 146.52 172.97 169.46 182.94 176.68 183.58 190.32 177.22 183.63 248.48

9.5 151.64 179.89 176.68 190.16 184.20 191.70 198.73 184.44 192.37 259.91

10.0 156.76 186.81 183.90 197.38 191.72 199.82 207.14 191.66 201.11 271.34

10.5 161.88 192.82 191.72 204.90 199.54 207.34 214.66 199.48 210.74 282.77

11.0 167.00 198.83 199.54 212.42 207.36 214.86 222.18 207.30 220.37 294.20

11.5 172.12 204.84 207.36 219.94 215.18 222.38 229.70 215.12 230.00 305.63

12.0 177.24 210.85 215.18 227.46 223.00 229.90 237.22 222.94 239.63 317.06

12.5 182.36 216.86 223.00 234.98 230.82 237.42 244.74 230.76 249.26 328.49

13.0 187.48 222.87 230.82 242.50 238.64 244.94 252.26 238.58 258.89 339.92

13.5 192.60 228.88 238.64 250.02 246.46 252.46 259.78 246.40 268.52 351.35

14.0 197.72 234.89 246.46 257.54 254.28 259.98 267.30 254.22 278.15 362.78





ZONES AND RATES18

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10

14.5 202.84 240.90 254.28 265.06 262.10 267.50 274.82 262.04 287.78 374.21

15.0 207.96 246.91 262.10 272.58 269.92 275.02 282.34 269.86 297.41 385.64

15.5 213.08 252.92 269.92 280.10 277.74 282.54 289.86 277.68 307.04 397.07

16.0 218.20 258.93 277.74 287.62 285.56 290.06 297.38 285.50 316.67 408.50

16.5 223.32 264.94 285.56 295.14 293.38 297.58 304.90 293.32 326.30 419.93

17.0 228.44 270.95 293.38 302.66 301.20 305.10 312.42 301.14 335.93 431.36

17.5 233.56 276.96 301.20 310.18 309.02 312.62 319.94 308.96 345.56 442.79

18.0 238.68 282.97 309.02 317.70 316.84 320.14 327.46 316.78 355.19 454.22

18.5 243.80 288.98 316.84 325.22 324.66 327.66 334.98 324.60 364.82 465.65

19.0 248.92 294.99 324.66 332.74 332.48 335.18 342.50 332.42 374.45 477.08

19.5 254.04 301.00 332.48 340.26 340.30 342.70 350.02 340.24 384.08 488.51

20.0 259.16 307.01 340.30 347.78 348.12 350.22 357.54 348.06 393.71 499.94

21.0 265.77 314.23 349.04 356.19 356.86 359.85 368.06 357.38 407.84 518.89

22.0 272.38 321.45 357.78 364.60 365.60 369.48 378.58 366.70 421.97 537.84

23.0 278.99 328.67 366.52 373.01 374.34 379.11 389.10 376.02 436.10 556.79

24.0 285.60 335.89 375.26 381.42 383.08 388.74 399.62 385.34 450.23 575.74

25.0 292.21 343.11 384.00 389.83 391.82 398.37 410.14 394.66 464.36 594.69

26.0 298.82 350.33 392.74 398.24 400.56 408.00 420.66 403.98 478.49 613.64

27.0 305.43 357.55 401.48 406.65 409.30 417.63 431.18 413.30 492.62 632.59

28.0 312.04 364.77 410.22 415.06 418.04 427.26 441.70 422.62 506.75 651.54

29.0 318.65 371.99 418.96 423.47 426.78 436.89 452.22 431.94 520.88 670.49

30.0 325.26 379.21 427.70 431.88 435.52 446.52 462.74 441.26 535.01 689.44

Multiplier rate per 1kg from 30.1kg

30.1 - 70.0 9.03 11.14 12.95 12.94 12.94 13.23 12.94 13.67 15.64 21.06

70.1 - 300.1 9.03 11.14 12.95 12.94 12.94 13.23 12.94 13.67 15.64 21.06

300.0 - 1,000* 9.21 11.36 13.47 13.20 13.20 13.49 13.20 13.81 15.95 21.48

Export rates by zone and product

DHL EXPRESS WORLDWIDE EXPORT

DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 44 countries worldwide.

Add 7.5 USD to DHL Express Worldwide.

DHL Express 9:00 (10.30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over 13 countries

worldwide. Add 25 USD (15 USD for 10.30 to the USA) to DHL Express Worldwide.

Weights are rounded up to the nearest 0.5kg for shipments up to 20kg, and to the nearest 1kg thereafter.

Rates are in $USD and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. Terms and conditions apply – see www.dhl.com.lk for details.

*DHL Express does not accept shipments containing pieces exceeding 1,000 kg (2,200 lbs) or 300cm (118.1 inches) length. A shipment with total weight exceeding 1,000 kg (2,200 lbs) requires pre-approval from DHL and may be charged at alternate rates. Our standard transit time commitment may not apply. Please contact your DHL account manager.






ZONES AND RATES19

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORTWeight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10

Documents only up to 2kg

0.5 27.08 34.76 35.16 42.45 40.01 39.22 42.86 43.25 44.08 62.27

1 37.99 46.88 45.67 55.79 50.92 50.96 54.98 54.16 54.59 74.78

1.5 48.90 59.00 56.18 69.13 61.83 62.70 67.10 65.07 65.10 87.29

2 59.81 71.12 66.69 82.47 72.74 74.44 79.22 75.98 75.61 99.80

Documents from 2.5kg and non-documents from 0.5kg

0.5 35.98 40.84 49.33 56.19 55.80 53.78 56.19 57.41 59.42 89.36

1.0 46.89 52.96 59.84 69.53 66.71 65.52 68.31 68.32 69.93 101.87

1.5 57.80 65.08 70.35 82.87 77.62 77.26 80.43 79.23 80.44 114.38

2.0 68.71 77.20 80.86 96.21 88.53 89.00 92.55 90.14 90.95 126.89

2.5 79.22 87.30 91.37 107.51 97.81 98.69 102.65 99.83 100.23 138.19

3.0 91.73 101.44 103.11 119.63 109.55 110.81 115.16 111.95 110.74 152.73

3.5 104.24 115.58 114.85 131.75 121.29 122.93 127.67 124.07 121.25 167.27

4.0 116.75 129.72 126.59 143.87 133.03 135.05 140.18 136.19 131.76 181.81

4.5 129.26 143.86 138.33 155.99 144.77 147.17 152.69 148.31 142.27 196.35

5.0 141.77 158.00 150.07 168.11 156.51 159.29 165.20 160.43 152.78 210.89

5.5 148.64 167.28 159.76 177.80 166.61 170.20 176.50 170.12 164.52 226.24

6.0 155.51 176.56 169.45 187.49 176.71 181.11 187.80 179.81 176.26 241.59

6.5 162.38 185.84 179.14 197.18 186.81 192.02 199.10 189.50 188.00 256.94

7.0 169.25 195.12 188.83 206.87 196.91 202.93 210.40 199.19 199.74 272.29

7.5 176.12 204.40 198.52 216.56 207.01 213.84 221.70 208.88 211.48 287.64

8.0 182.99 213.68 208.21 226.25 217.11 224.75 233.00 218.57 223.22 302.99

8.5 189.86 222.96 217.90 235.94 227.21 235.66 244.30 228.26 234.96 318.34

9.0 196.73 232.24 227.59 245.63 237.31 246.57 255.60 237.95 246.70 333.69

9.5 203.60 241.52 237.28 255.32 247.41 257.48 266.90 247.64 258.44 349.04

10.0 210.47 250.80 246.97 265.01 257.51 268.39 278.20 257.33 270.18 364.39

10.5 217.34 258.87 257.48 275.11 268.02 278.49 288.30 267.84 283.12 379.74

11.0 224.21 266.94 267.99 285.21 278.53 288.59 298.40 278.35 296.06 395.09

11.5 231.08 275.01 278.50 295.31 289.04 298.69 308.50 288.86 309.00 410.44

12.0 237.95 283.08 289.01 305.41 299.55 308.79 318.60 299.37 321.94 425.79

12.5 244.82 291.15 299.52 315.51 310.06 318.89 328.70 309.88 334.88 441.14

13.0 251.69 299.22 310.03 325.61 320.57 328.99 338.80 320.39 347.82 456.49

13.5 258.56 307.29 320.54 335.71 331.08 339.09 348.90 330.90 360.76 471.84

14.0 265.43 315.36 331.05 345.81 341.59 349.19 359.00 341.41 373.70 487.19

14.5 272.30 323.43 341.56 355.91 352.10 359.29 369.10 351.92 386.64 502.54

15.0 279.17 331.50 352.07 366.01 362.61 369.39 379.20 362.43 399.58 517.89





ZONES AND RATES20

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10

15.5 286.04 339.57 362.58 376.11 373.12 379.49 389.30 372.94 412.52 533.24

16.0 292.91 347.64 373.09 386.21 383.63 389.59 399.40 383.45 425.46 548.59

16.5 299.78 355.71 383.60 396.31 394.14 399.69 409.50 393.96 438.40 563.94

17.0 306.65 363.78 394.11 406.41 404.65 409.79 419.60 404.47 451.34 579.29

17.5 313.52 371.85 404.62 416.51 415.16 419.89 429.70 414.98 464.28 594.64

18.0 320.39 379.92 415.13 426.61 425.67 429.99 439.80 425.49 477.22 609.99

18.5 327.26 387.99 425.64 436.71 436.18 440.09 449.90 436.00 490.16 625.34

19.0 334.13 396.06 436.15 446.81 446.69 450.19 460.00 446.51 503.10 640.69

19.5 341.00 404.13 446.66 456.91 457.20 460.29 470.10 457.02 516.04 656.04

20.0 347.87 412.20 457.17 467.01 467.71 470.39 480.20 467.53 528.98 671.39

21.0 356.75 421.89 468.91 478.31 479.45 483.33 494.34 480.04 547.96 696.84

22.0 365.63 431.58 480.65 489.61 491.19 496.27 508.48 492.55 566.94 722.29

23.0 374.51 441.27 492.39 500.91 502.93 509.21 522.62 505.06 585.92 747.74

24.0 383.39 450.96 504.13 512.21 514.67 522.15 536.76 517.57 604.90 773.19

25.0 392.27 460.65 515.87 523.51 526.41 535.09 550.90 530.08 623.88 798.64

26.0 401.15 470.34 527.61 534.81 538.15 548.03 565.04 542.59 642.86 824.09

27.0 410.03 480.03 539.35 546.11 549.89 560.97 579.18 555.10 661.84 849.54

28.0 418.91 489.72 551.09 557.41 561.63 573.91 593.32 567.61 680.82 874.99

29.0 427.79 499.41 562.83 568.71 573.37 586.85 607.46 580.12 699.80 900.44

30.0 436.67 509.10 574.57 580.01 585.11 599.79 621.60 592.63 718.78 925.89

Multiplier rate per 1kg from 30.1kg

30.1 - 70.0 12.12 14.96 16.97 17.38 17.38 17.77 17.38 17.77 21.01 28.29

70.1 - 300.1 12.12 14.96 16.97 17.38 17.38 17.77 17.38 17.77 21.01 28.29

300.0 - 1,000* 12.12 14.96 16.97 17.38 17.38 17.77 17.38 17.77 21.01 28.29

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORT

DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 44 countries worldwide.

Add 7.5 USD to DHL Express Worldwide.

DHL Express 9:00 (10.30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over 13 countries

worldwide. Add 25 USD (15 USD for 10.30 to the USA) to DHL Express Worldwide.

Weights are rounded up to the nearest 0.5kg for shipments up to 20kg, and to the nearest 1kg thereafter.Rates are in $USD and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. Terms and conditions apply – see www.dhl.com.lk for details.*DHL Express does not accept shipments containing pieces exceeding 1,000 kg (2,200 lbs) or 300cm (118.1 inches) length. A shipment with total weight exceeding 1,000 kg (2,200 lbs) requires pre-approval from DHL and may be charged at alternate rates. Our standard transit time commitment may not apply. Please contact your DHL account manager.





DHL Keells (Pvt) Ltd.

No.148, Vauxhall Street

Colombo 02.

Sri Lanka

For contact details of the DHL Express office

nearest to you, please visit our website at www.dhl.com.lk

or call the customer service hotline on +94112304304

Valid: 1st January 2018

SERVICE CENTER ADDRESSES AND PHONE NUMBERS

BIYAGAMA EXPRESS CENTRE 8B , BOI Administration Building,Walgama, Malwana, Biyagama+94114487127

KANDY SERVICE CENTRE (City Branch) No 63, D.S. Senanayeka Street, Kandy +94814479684

NEGOMBO EXPRESS CENTRE63A, Colombo Road, Negombo +94314641050

MOUNT LAVINIA EXPRESS CENTRENo. 80, Galle Road, Mount Lavinia +94114214418

MATARA EXPRESS CENTRENo. 162, Anagarika Dharmapala Mw, Matara+94414641050

WATTALA EXPRESS CENTRE130, Negombo Road, Wattala +94114341330

SEEDUWA SERVICE CENTRE374, Negombo Road, Mukalangamuwa, Seeduwa +94114366044

JAFFNA EXPRESS CENTRE94 K.K.S.Road, Jaffna +94214923528

GALLE EXPRESS CENTRE171, Colombo Road, Kaluwella, Galle +94914641050

MAHARAGAMA EXPRESS CENTRENo. 155D, High Level Road, Maharagama +94114645414

WELLAWATTE EXPRESS CENTRENo.400, Galle Road, Colombo 6 +94114645377

PANADURA EXPRESS CENTRENo 474, ½, Arthur V.Dias Mawatha, Panadura +94384930295

NUGEGODA EXPRESS CENTRE141/1, High Level Road, Nugegoda +94114340261

COLPETTY EXPRESS CENTRENo.307, Galle Road, Colombo 3 +94114621014

BATTARAMULLA EXPRESS CENTRENo 142, Main Street, Battaramulla +94114373990

KURUNEGALA EXPRESS CENTRENo. 2,Negombo Road, Kurunegala +94374641050

PERADENIYA (KANDY)8835, Peradeniya Road,Kandy.+94 114953322

KIRIBATHGODA38, Negambo RoadKiribathgoda.+94 114342833
