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Annual Review 2013-­2014

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Over the next 12 months mecwacare will add 58 units to our Community Housing Services, including our Glen Iris accommodation shown here. This will almost triple the number of homes we provide to

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4. Chairman and Chief Executive Report

5. About mecwacare

6. Thank you to our volunteers, staff and supporters

8. Residential Services

11. Home Nursing and Care Services

12. Community and Disability Services

15. Corporate Services

16. 12 months of solid growth at our Ballarat Region Service

Packages team

18. Making plans for the future with Community Housing Services

19. The original Opportunity Shop

20. Board of Directors

21. Organisation Structure

22. Financial Information

24. Our Service Network

Contents

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Michele Lewis Chief Executive

Chairman and Chief Executive Report

in the structure and funding of the aged-care and disability sectors. The mecwacare Board of Directors, Chief Executive and Leadership team have considered many options for development, keeping in mind the government imperative for service consolidation and changes in legislation relating to Home Care Packages and Home and Community Care. We also spent several years consolidating our foundations, reviewing our service systems and upgrading our IT infrastructure to meet the upcoming challenges. Having completed

expansion in all our key service areas.

legislative changes took effect in July 2014 which

funding rules for care provision. Residents have more choice in how they make their entry fee payments, while the cost of ongoing fees will now be determined by a single means test. Both of these changes mean

mecwacare has worked hard to ensure we are best prepared to maintain the quality of our care.

We are continuing to tender for acquisition of aged-care residences, home care services, disability services and community housing services. The organisation has expanded geographically over the last 12 months with

Melbourne and regional Victoria. Our Ballarat Region Service has celebrated one exceptional year in business, and we are very proud of the professional staff. A lot of

off. We are now an established part of the community, forging links with local networks and providing ongoing services to clients of six different health organisations. mecwacare is looking forward to a fruitful and lasting association with the region. Of note, working in partnership with the Ballarat Health Service has been a pleasure. Together we have achieved great outcomes for the people who need the care.

Packages program began. The aim of these packages was to assist older people and people with disabilities to continue living in their home, and to introduce more

care was successful in our initial application for 118 packages, and the program was rolled out from 1 August 2013. This formed a critical part of mecwacareDevelopment Plan, and the Board is delighted we

cent uptake of the packages we are keen for the government to offer us more packages in the upcoming announcement in December 2014. Our demand for packages has resulted in several hundred people keen to take up care through mecwacare.

In June this year it was announced that mecwacare was successful in tendering for the provision of services in the City of Melbourne. From 7 September we will provide home care, respite care, personal care, meals on wheels, planned activity groups and neighbourhood house support from South Yarra to Flemington. mecwacare will gain more than 700 new clients, as well as six planned activity groups and neighbourhood centres located in the CBD, Carlton, Kensington, North Melbourne and South Yarra.

care acquired four properties from 1253-1259 Malvern Road in Malvern, adjacent to the mecwacare Malvern Centre. These properties are currently housing, and are being considered for development by the organisation as we look to continue expanding our services. We have also completed an extension to Rivendell House at Pakenham to allow for more services and an improved modern facility – it is wonderfully suited to both our younger clients with disabilities and our older clients.

Over the last 12 months we have commenced planning for the expansion of our Community Housing Services, and will almost triple our capacity to provide homes for people who are over the age of 65 and

Glen Iris site, bringing the total there to 54 units.

John Hood Chairman

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Since our founding by a group of volunteers in 1959 in Malvern, mecwacare has grown into a major provider of residential, nursing and support services for the frail aged, disadvantaged and people with special needs and disabilities. We provide care services in all of the 31 local councils of metropolitan Melbourne and in regional Victoria.

mecwacareof life of people in need of care, especially the elderly, supporting independence through the delivery of innovative, responsive and person-centred care using best-practice guidelines.

We are unique in that we offer diverse services in the home, in residential facilities, in community housing and through community day-centre and disability programs. The delivery of a broad spectrum of care options enables mecwacare to cater for a range of clients as their health needs change.

About mecwacaremecwacare is a secular organisation, providing optimal

religious, cultural or lifestyle background. We combine extensive experience with an employee base skilled in the delivery of care to the elderly and people with disabilities. The more than 1,000 employees and 250 volunteers of mecwacare are proud to have provided care for over 10,000 people across Victoria in 2013-2014.

mecwacare is committed to achieving and enhancing gender equality in all aspects of our employment arrangements and for all of our employees. The Board, Chief Executive and Leadership Group are committed to ongoing gender equality in areas of recruitment and selection, learning and development,

consultation.

VALUESWe value interactions and relationships that are caring, accountable, respectful and ethical.We demonstrate these values through:• Supportive and compassionate care and services• Responsible and professional behaviours• Tolerant and thoughtful communications• Honest and fair partnerships

VISIONMaximise the quality of life of the Victorian community.

MISSIONTo support the community, with a focus on seniors, by providing care and services of the highest quality.

developments coming in the next year. In Beaumaris we are renovating eight one-bedroom units close to the beach, and in Sandringham we will have 27 purpose-built units which are disability-friendly. This program will be supported by the Home Care Packages and Home Nursing and Care Services teams to ensure easy transition and support for safe healthy living as the residents age.

awarded scholarships this year to four staff members. The program, now in its fourth year, supports

our Employer of Choice initiatives and is part of mecwacare

scholarship winners and express appreciation of both their willingness to embrace educational opportunities for a brighter better future and for their dedication to our clients, residents and staff.

On behalf of the Board of Directors and the Chief Executive we thank all the staff and volunteers of mecwacare for their commitment throughout a successful and productive year.

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Thank you to our volunteers, staff and supportersVolunteer of the Year Award

Ken Holmes

Staff Encouragement Award

Leo YeSera HicksAndrew KerrChantelle KevenDebra TaylorPaul PentlandAnne BouchierDeepak Kumar LamaMeseret Woldeyes

Administrator of the Year Award

Lucy Robinson

Carer of the Year Award

Thi Hong Hoa Do (Rose)

Support Service Staff Award

Cheryl Skyllas

Contractor of the Year Award

John Preen

Chief Executive Leadership Award

Employee of the Year Award

Helen McDonald

Board of Directors Scholarship Program Recipients

and Registered NurseLeesa Conn – Senior Manager, Quality and RiskNicholas Jacovou – Key Worker and Community Development WorkerKeti Zdraveska – Team Leader (PCA)

Staff Service Awards

Elpi Vagas 20 yearsMary Arulnayagam 15 yearsNebal Besisou 15 yearsNivanka Bhagwandas 15 yearsLinda Bodsworth 15 yearsConnie Butterworth 15 yearsJane Dowd 15 yearsGlenda Jennings 15 yearsCarol Jewell 15 yearsRosemaree Mathews 15 yearsDarren Raymond Murrell 15 yearsJoy Shanley 15 yearsJoan Thomson 15 yearsChristine Walker 15 yearsSharon Appleby 10 yearsRodica Balutescu 10 yearsSharon Bear 10 yearsMaria Bono 10 yearsNicole Alexandra Couper 10 yearsRuth Frenkl 10 years

Daisy Gourlay 10 yearsGinusha Harper 10 yearsPedro Jovel 10 yearsFelicity Kamenek 10 yearsSuzanne Lucas 10 yearsLorna Mann 10 yearsRowena Montgomery 10 yearsLoreto Moore 10 yearsAnh Nguyen 10 yearsChristine Oliver 10 yearsElaine Sheldon 10 yearsCatherine Snibson 10 yearsJulianne Telfer 10 yearsRopafadzo Vengesayi 10 yearsAstrid Vos 10 yearsSharlene Xuereb 10 yearsStephanie Xydias 10 yearsJulie Anderson 5 yearsLuke Angliss 5 yearsMila Beegun 5 yearsPaul Belfrage 5 yearsHerry Bhullar 5 yearsAmanjot Brar 5 yearsMaureen Broadway 5 yearsMichelle Broome 5 yearsAnneliese Campbell 5 yearsJudith Chrisostomou 5 years

Jessica Crooks 5 yearsDoriane Culling 5 yearsBrenda Davies 5 yearsCarmel Deady 5 yearsMarisa Di Lorenzo 5 yearsVanessa Ebbeck 5 yearsSuni Edgley 5 yearsEtsegenet Ejigu 5 yearsJoanna Georgiou 5 yearsSelamawit Hailu 5 yearsBernadette Hepburn 5 yearsPeter Hughes 5 yearsRajwinder Kaur 5 yearsSusana Kruckel 5 yearsAnil Kumar 5 yearsTibor Lehocky 5 yearsEllen Ly 5 yearsGreg Mather 5 yearsSuzanne McInnes 5 yearsSusan Miglas 5 yearsPriscilla Mkunyadze 5 yearsSimon Njane 5 yearsDonna Pace 5 yearsLibby Parks 5 yearsSaein Porter 5 yearsPrasanthi Ramanayake 5 yearsGisha Ramos 5 yearsJulie Rodgers 5 yearsWena Russo 5 yearsLouisa Salomon 5 yearsRajiv Saparamadu 5 yearsShirley Saunders 5 yearsMargaret Savenake 5 yearsElena Shamis 5 yearsKathryn Sheehan 5 yearsLindsay Sinclair 5 yearsCarrie Sit 5 yearsCheryl Anne Skyllas 5 yearsLinda Smart 5 yearsKate Stokes 5 yearsCarmel Tabag 5 yearsHelen Tait 5 yearsBarbara Tudic 5 yearsJohann Vandendaallen 5 yearsBobbie Vauzelle 5 yearsSandra Walker 5 yearsBelinda Weir 5 yearsDenise Wiggins 5 years

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We would like to thank the many individuals and organisations who support mecwacare

services. Our organisation relies on their generosity to keep providing the best care and services to our residents and clients, and we are incredibly grateful to all our supporters.

Volunteer Service Awards

Mrs Margaret Watson 50 yearsMrs Thelma Ditterich 44 yearsMr Barry Fenton 30 yearsMr Peter Vawdon 15 yearsMrs Joan Brownlie 15 yearsMrs Patricia Gregory 15 yearsMs Claire Gregory 10 yearsMrs Val Wainwright 10 yearsMrs Nancie Miller 10 yearsMrs Wendy Burley 10 yearsMr Barry McOrist 10 yearsMr Charles Baker 10 yearsMrs Susette Logan 10 yearsMrs Lori Caris 10 yearsMs Jennifer May Pickering 5 yearsMrs Elizabeth Johnston 5 yearsMrs Zarah Green 5 yearsMs Jean Elliott 5 yearsMrs Lesley Clausen 5 yearsMrs Meryl Pascoe 5 yearsMrs Patricia Ripley 5 yearsMs Bernice Cairney 5 yearsMrs Jill Keen 5 years

Individual Supporters

Mr Edward BaileyMrs Deirdre BarnettMs Gwenyth BiggerMs Anne BowdenMrs Jan BoyceMr and Mrs H A F ByrnesMr Gus CantoneMr D I CarmichaelMr John ClarkMrs Joan ConronMrs Anne CourtMr Michael CrommelinMr Geoffrey CruickshankMrs Shirley CustanceMrs Margaret DanielsonMrs Helen DaviesMr Andrew DonellyMr Denis DowtyMr Eric EastonMs Judith GeorgeMrs Joan GibbsMs Peggy Glenning

Mrs C H GorrieMrs Louise M GourlayMrs Barbara GoyMrs Elisabeth GuinnessMr A and Mrs N GunnMr Philip HallMrs B M HallMrs Joan HallMr Peter HansenMrs Marion HarperMrs Jacquie HarrisMr T JohnstonMrs Carol KellyMr Solomon and Mrs Rosie LewMs Michele LewisMr and Mrs Leif L LieMrs Helen LockwoodMr M MandersMrs L McCaffreyMr E A and Mrs W H MelbourneMr R W MeyersMrs Lorraine MoirMr W A MorrowJudge Paul MullalyMr Greg NoonanMrs Margaret OultonMr Roland PlessMrs Jenny PoolmanMr Simon and Mrs Jane PriceMr Nicholas RogersMrs Patti RossiterMrs Geraldine RussellMrs Lesley SpenceMr Colin SquiresMr Robin Syme AMProf Andrew TaggartMrs Margaret TaylorMrs Wendy TaylorMrs Margaret TilleardMs R A VanderkelenMr Craig WaltonLeojohn Pty Ltd The Estate of Ellen BlakemoreThe Estate of Joyce CoxallThe Estate of Keith LesterIn Memory of Tania TowstolessIn Memory of Tess BentleyListed here are those who have donated more than $250. We also thank our many individual supporters who choose to remain anonymous.

Trusts and FoundationsGrosvenor FoundationHelen Macpherson Smith TrustIan Rollo Currie Estate FoundationPierce Armstrong TrustThe Peter Isaacson FoundationThe William Angliss (Victoria) Charitable Fund

Corporate Supporters

Accru MelbourneAlrick HealthcareANZ Corporate HealthcareArjoHuntleighBallarat Health ServiceBiggin and Scott Carnegie

Pakenham BranchEdlyn FoodsGary Rothville and AssociatesHESTAHWL Ebsworth LawyersiCareLASA VictoriaMedirest

Nationwide Health and Aged Care ServicesNursing Australia

SEEKSouthgate Salary Packaging ServicesStoll Long ArchitectureSusan Day

Warragul Linen ServiceWoolworths Ashwood

Government Partners

City of Brimbank City of StonningtonCity of WhitehorseShire of CardiniaVictorian GovernmentAustralian Government

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Residential Services

In light of this our systems and processes have been

their families are fully informed on accommodation, care and activities.

Across our facilities we focused on the provision of targeted staff education to help meet the individual care needs of residents and the learning needs of staff.

mecwacareprogram has increased during this past year. The Sir Donald and Lady Trescowthick Centre, the Noel Miller Centre and mecwacare Malvern Centre have offered placements to Bachelor of Nursing,

school students through the Structured Workplace Learning program.

For the second year, the Noel Miller Centre and mecwacare Malvern Centre also participated in the post-graduate nursing program which assists newly-graduated nurses to develop their skills in the residential aged-care setting.

Sir Donald and Lady Trescowthick Centre

residents at the Sir Donald and Lady Trescowthick

residential aged-care facility in Australia to sign up

information using digital technology over the year has helped provide enhanced care coordination and health outcomes for residents.

Over Christmas some of the staff at Presentation College, Windsor, volunteered their time to put up and decorate our traditional large Christmas tree. Their efforts were very much appreciated and brought great joy to our residents.

The Painting Group at the centre held its annual art exhibition in February, with a wonderful display of works decorating the walls of the community

room. The event was a very happy occasion for residents to share with family and friends.

Noel Miller Centre

In July 2013, the Noel Miller Centre celebrated its tenth anniversary with an afternoon tea complete with

welcomed around 80 guests into their home, including friends, family and staff. Guests included mecwacare Life Governors Ross Heale and Joy Waller-Ogden who were generous donors in the early days of the centre and Tanya Costello from the Jack Brockhoff Foundation - a founding donor organisation.

At Christmas some kind staff members from Presentation College, Windsor, got into the spirit by helping out with our cardmaking group and bringing

Planning also commenced in the last year for the refurbishment of the facility including new furniture,

Roster changes resulted in staff moving into unit-based teams to improve care, accountability and lifestyle offerings to our residents.

mecwacare Malvern Centre

residential facilities to conduct a case conference using telehealth technology. Such conferences allow residents, family members, staff and medical practitioners to consult using video technology. The successful method trialled will increasingly be used to provide care and services in the future.

The centre held diverse lifestyle events throughout the year, including the annual Mid-Winter Ball, one of our biggest and most popular events. A large crowd of residents and their families attended in formal dress, and were entertained by singing and dancing from the Time Steppers performers.

Our Residential Services team has had a challenging year preparing for the national reforms to aged care. The reforms are focussed on streamlining access to aged care both in the residential

to their care needs, and will have greater choice in where they live and how they live.

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Home Nursing and Care Services

South East Metro Service

The South East Metro Service is based in Malvern East and offers care and support including for the frail aged and those in need of respite.

Over the last 12 months the service continued to engage an Active Service Model approach in care provision under the new consumer directed care environment

We facilitated a number of holidays for our clients throughout Victoria, visiting Ballarat, Ararat and the Grampians to Sorrento, Geelong and Apollo Bay. These holidays came with 24-hour nursing care, and the feedback we received was exceptionally positive and has inspired us to keep

North West Metro Service

The care services offered by the North West Metro Service, based in Keilor East, include

care needs.

The service participated in a trial of a tool for Victorian Home And Community Care agencies designed to standardise assessment and establish best-practice assessment guidelines in Victoria.

We ran a number of three-day trips for clients to areas including Warrnambool, Echuca and Stawell – these trips were very popular with clients, providing them with an opportunity to make connections with other people in their community.

The team participated in the Brimbank Active Service Model working group, workshops (co-location, service coordination and community engagement) and meetings with other providers across the western suburbs.

South East Region Service

The South East Region Service is based in Pakenham. Amongst the services offered are home nursing and home care to isolated individuals and those in remote areas.

At the service we entered our second successful year providing meal vouchers to clients who are socially isolated. There were seven participating cafes across the Shire of Cardinia, with the initiative allowing our clients to engage further in their local community while eating affordable nutritious meals.

We provided two three-day trips to our clients in Victoria - one to Lakes Entrance and one to Echuca - which were very positively received. We also ran day trips as part of our respite program to Phillip Island and the Dandenong Ranges. Our committed workforce of carers helped drive growth into the Bass Coast area.

Ballarat Region Service

successful. We have provided ongoing services to clients of St Laurence, Pinarc Disability Support, Latrobe Community Health Service, MS Australia and Carer Respite and Support Services, as well as support to more than 200 Ballarat Health Services linkages. We have established local network links to Ballarat Regional Multicultural Council, Direct2Care and Ballarat and District Aboriginal Co-operative. Importantly our Ballarat Region Service has supported joint training opportunities with Ballarat Health Services for our direct care staff.

We have had very low staff turnover amongst our local direct care workers, with 95 per cent attendance at our direct care worker forums showing their commitment to their profession.

mecwacarethe home for 10,000 clients a week throughout metropolitan Melbourne and regional Victoria. Our continual staff training, development and monitoring ensures our clients receive best-practice care delivery.

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Community and Disability Services

Community Services

Over the last year we provided services to more than 200 clients at our Rivendell House Community Centre in Pakenham, and at community centres in

continued to grow in popularity, and helped to ease the social isolation many of our clients experience.

In August 2013 the upgrade of the existing building and the construction of the extension at Rivendell House were completed. This expansion addressed the increased demand for services and offered

look centre is fresh and modern and provides valuable space for activities and events.

Rivendell House underwent an external food safety audit in February 2014. We were commended on upgraded systems that have been implemented into the routine of all staff. We also congratulated volunteer Peter Vawdon on 15 years of service.

The Bowen Street Centre is based in Malvern East and provides a broad range of programs to more than 200 clients from Stonnington and the surrounding areas. Over the last 12 months one of our key acheivements has been the commencement of our support group for carers looking after loved ones. The group meets monthly and is growing in popularity, offering social catch-ups, guest speakers and morning teas to provide a sense of community. The Bowen Street Centre also held a well-received three-day trip to Geelong for clients and carers. The feedback was so positive the centre is looking forward to organising another trip soon.

Disability Services

Our Disability Services team at the Fisher Street Centre in Malvern East provides day programs to clients in the eastern and southern regions of Melbourne. Our clients participate in a range of

activities that enhance their involvement in the community, their participation and independence.

Last year the Fisher Street Centre was nominated for the Excellence in Improving Health Award at the Victorian Disability Sector Awards. In the last 12 months the rear courtyard at the centre was rejuvenated with synthetic grass, an outdoor setting and a storage shed for our sports equipment. We welcomed a new Client Services Supervisor, and commenced a third bus run to meet the increased need for client transportation. We also actively marketed our services to all Futures for Young Adults program participants to increase referrals to our services.

We also tendered for a long-term lease at the May Armstrong Centre in Malvern East, where we plan to provide additional day services to 50 adults with intellectual disabilities. This will double the number of clients who currently access day services through our Fisher Street Centre.

Opportunity Shops

In May of this year we celebrated the 50th anniversary of our Malvern Op Shop, based at 136 Wattletree Road. The shop came into existence in 1964 when mecwacare needed funds to expand our services. To read more about the history of the store see the feature on page 19.

Gardening and maintenance

In the last year our landscape gardener has transformed the garden beds at mecwacarefacilities. The front entrance at the Sir Donald and Lady Trescowthick Centre in Prahran now has an array of new shrubs and trees, the highlight of which is the roses. At the Noel Miller Centre our gardener painstakingly removed the old hedges and plants in the front garden bed, replacing them with a beautiful display of roses, azaleas and a bronze sculpture.

mecwacareour Disability Services team provides programs and a day centre for people with an intellectual disability. Our Opportunity Shops offer low-cost clothing and goods to the local area, while our gardening and maintenance team services our centres and clients all over Stonnington.

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mecwacare is an Employer of Choice for Women

Our volunteer Peter Vawdon (standing), based at Rivendell House in Pakenham, celebrates 15 years of giving his time to mecwacare.

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After 10 years of volunteer service as a painting teacher, Barry McOrist retired from duty in July. Barry was a regular at the Sir Donald and Lady Trescowthick Centre where he was much loved by residents and staff alike.

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Corporate Services

Human Resources

Throughout 2013-2014 recruitment was a key focus as the organisation continued its fast-paced growth.

for the Ballarat Region Service, and in preparation for the City of Melbourne contract. To ensure we maintain the highest level of care, the team commenced performance modelling, Occupational Health and Safety and psychometric testing for direct care staff to increase safety and minimise the risk of injury in the workplace. We also applied for the new Employer of Choice for Gender Equality and Breastfeeding Friendly Workplace citations.

Learning and Development

The Learning and Development program had over 7,000 attendances at the 115 courses it offered last year. We implemented a new training booking system, and undertook analysis of employees and volunteers to ensure all disability training requirements were met and that care staff

project commenced to provide accessible computer-based training to over 500 geographically-dispersed staff, offering an alternate way for them to achieve

Finance and Information Technology

We further developed Carelink+, our customer relationship management system, to support our new

General Ledger Chart of Accounts to provide better management reporting for business units, to assist with budgeting, and to provide more cost-effective

resources system which provides staff with online access to payroll information and has reduced payroll costs. We brought payroll processing in-house for the

Quality and Risk

Throughout 2013-2014 our Quality and Risk team has worked collaboratively with all care and service departments to consolidate mecwacaremanagement and clinical policies and procedures.

systems that are well implemented at all of our sites. The team has been involved in mapping processes to help streamline our systems for new and prospective services. Over the last 12 months the integrated approach to continuous-improvement projects has

helped maintain our fantastic compliance record.

Business Planning and Development

Business Planning and Development successfully tendered for home care, planned activity groups and neighbourhood centres for the City of Melbourne, due to commence in September 2014. We successfully tendered to the Cities of Boroondara and Kingston, AccessCare Southern and the Russian Welfare Society for home care services. We tendered for acquisition of residential facilities, supported the Aged Care Approvals Round 2014 submission, and successfully applied to the Aged Care Pricing Commissioner for approval of refundable accommodation deposits at mecwacare Malvern Centre.

Marketing, Communications and Fundraising

of a new mecwacare website that is optimally designed for promotion of our growing services and automatically compatible with tablet and mobile useage. We secured funding from philanthropic trusts for numerous projects, including supporting planned expansion of Disability Services programs and specialised equipment and furnishings for residents with dementia.

mecwacarethe expansion of services led to more new clients, residents, employees, volunteers and projects for the organisation. It was a time of unprecedented action for all of the

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The service currently has almost 40 direct care workers who operate in the city and surrounds. These staff service a rapidly growing client base - we now have close to 250 clients in the local area.

Our close-knit group are comprised of locals who have a fantastic collective knowledge of not only the clients but the culture and the community of Ballarat. This has been one of the keys to our success in an area where word of mouth is so important.

We would like to congratulate our Ballarat staff on the fantastic achievement of one year in business, and we look forward to the successes to come with their continued hard work.

12 months of solid growth at our Ballarat Region Service

mecwacareService has experienced an impressive 40 per cent growth in the number of clients we provide care to since we commenced offering services in July 2013.

only yesterday we were establishing the service and hiring the excellent staff who are now part of the mecwacareand we continue to forge strong relationships with local community groups and their clients.

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Our care coordinators have successfully undertaken the screening of clients, assessments, referrals and service coordination, helping make our Home Care Packages a great success for the

These staff have maintained a focus on care which

The Home Care Packages team has been involved in the ongoing revision and improvements to the application of the consumer directed care model, and has also reviewed practices and processes and adapted them to the aged-care reform changes.

for our Home Care Packages team

In addition to their client relationships, the care coordinators and service manager networked with city councils including Stonnington, Cardinia and Brimbank, as well as service providers including

and Fronditha Care.

We are excited about growing our packages as the government continues to support older people and people with disabilities to live independently in their homes as they age and receive care.

our Home Care Packages program will be even

In October 2013 mecwacare commenced offering Home Care Packages in line with the

mecwacare in the last funding round, with all packages fully allocated to clients by June 2014.

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Our projects in the City of Bayside - located in Dalgetty Road, Beaumaris, and Sandringham Road, Sandringham - have been in the design phase for the last two years as part of our plans to expand throughout Melbourne.

Like our Glen Iris units, they will be designed to facilitate comfort and independence for older people who need affordable housing. mecwacare will also offer home nursing and home care services to these residents in line with our continuum-of-care model of service provision. The units will be completed with residents moved in by the middle of 2015.

mecwacareBeaumaris (see photos below) will have eight fully-renovated one-bedroom units less than 1km from the beach and only 500m from Beaumaris Concourse Shopping Centre.

Making plans for the future with Community Housing Services

Our development in beachside Sandringham will have 27 new purpose-built units, located close to Sandringham station and just a few hundred metres from the beach, restaurants and cafes.

walking trails with trains, trams and shopping all within an easy walk. The property contains 21 one-bedroom units and 10 two-bedroom units, and will be extended with the addition of 23 purpose-built units over the next 12 months.

These developments are made possible by support from the National Rental Affordability Scheme.

mecwacare also acquired four properties adjacent to the mecwacare Malvern Centre. These will be developed for aged-care useage as our services continue expanding.

Over the last 12 months some key developments have taken place in mecwacareCommunity Housing Services. We have undertaken the preparatory work to commence building and renovation on two new sites in the City of Bayside and our Glen Iris property will be extended with newly-constructed units by the middle of 2015.

BEFORE AFTER

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The original Opportunity ShopIn the early 1960s mecwacare needed funds to expand the services we offered in the local area, and the decision was made to open an opportunity shop. A site - marked down for demolition by the council - was found at 136 Wattletree Road, Malvern. Extensive restoration was done before the grand opening as the shop had broken windows, no water or electricity, and was full of debris. When the work was complete,

City of Stonnington has been essential throughout the entire existence of the Malvern Opportunity Shop.

of our yearly fundraising and they are instrumental in enabling us to offer the range of programs we have to our 10,000 clients and residents throughout Melbourne and regional Victoria.

Congratulations to our volunteers and staff at the Malvern Opportunity Shop on a half century of achievement, and we look forward to the next 50 years.

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Board of Directors

mecwacare is governed by an honorary Board of Directors offering stewardship and direction. The mecwacare Board is responsible for establishing the strategic direction of the organisation, identifying and managing risks and monitoring compliance and performance.

John HoodChairman

John AtchisonVice Chairman

Colin SquiresTreasurer

Susan Barton AM

Susan Calwell Dallas Coe(Returned from

Sabattical Jun 2014)

Anne Court

Elizabeth Dimitriadis Ian McHutchison OAM

Barry Fenton

Nicholas Rogers

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Organisation Structure

mecwacare Board of Directors

Finance and Audit Committee

Clinical/Service Governance Committee

Chief Executive Review Committee

Michele LewisChief Executive

Henk StoopSenior Manager General Services

John CullinanSenior Manager

Human Resources

Cheryl ShannonSenior Manager Quality and Risk

Judith RedmileGeneral Manager

Residential Services(Appointed Senior Facilities

Manager Jan 2014)

Neil ThorpeGeneral Manager Finance and IT

Leesa ConnSenior Manager Research

and Improvement

Lisa ReynoldsonGeneral Manager

Residential Services(Appointed Jan 2014)

Ben SpoonerGeneral Manager Business Planning and Development

Leigh CashenGeneral Manager Home

Nursing and Care Services

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Financial Information

Statement of Financial Position As at 30 June 2014

2014$

2013$

AssetsCurrent assetsCash and cash equivalents 41,392,006 40,753,631Trade and other receivables 4,378,529 5,338,698Other assets 153,976 70,765

Total current assets 45,924,511 46,163,094

Non-current assetsProperty, plant and equipment 51,589,001 51,983,711Intangible assets 12,440,000 12,440,000Total non-current assets 64,029,001 64,423,711Total assets 109,953,512 110,586,805

LiabilitiesCurrent liabilitiesTrade and other payables 2,370,842 2,873,701

1,663,322 1,556,866Other liabilities 70,429,057 71,912,683Total current liabilities 74,463,221 76,343,250

Non-current liabilities1,596,776 1,683,423

Total non-current liabilities 1,596,776 1,683,423

Total liabilities 76,059,997 78,026,673Net assets 33,893,515 32,560,132

EquityReserves 2,970,000 2,970,000Retained earnings 30,923,515 29,590,132

Total equity 33,893,515 32,560,132

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Statement of Comprehensive Income For the year ended 30 June 2014

2014$

2013$

Revenue (fees, government subsidies, interest, accommodation bond retentions, rent, fundraising and donations, other)

45,162,645 42,046,139

Other income 6,364 78,416

(30,707,430) (29,738,498)Depreciation and amortisation (2,833,141) (2,707,518)Food and provisions (3,021,435) (2,993,991)Property and cleaning (2,773,682) (2,510,879)Insurance and workcover (1,294,369) (1,105,728)

Transport (447,496) (510,477)Administration (1,080,797) (1,058,776)Other operating expenses (1,484,020) (1,317,340)Finance costs (193,256) (179,450)Total comprehensive income for the year 1,333,383 1,898

Statement of Cash Flows For the year ended 30 June 2014

2014$

2013$

Receipts from clients and residents 13,090,844 11,553,484Government grants and subsidies 28,470,779 26,150,262Fundraising and donations 692,859 676,648Other income 412,235 362,831Payments to suppliers and employees (42,253,085) (40,220,896)Interest received 2,064,396 2,481,857Finance costs (193,256) (179,450)Net cash provided by operating activities 2,284,772 824,736

Proceeds from sale of plant and equipment 6,364 86,500Purchase of property, plant and equipment (3,257,431) (3,042,817)Net accommodation bonds 1,604,670 9,202,082Net cash used by investing activities (1,646,397) 6,245,765

Net increase in cash and cash equivalents held 638,375 7,070,501Cash and cash equivalents at beginning of year 40,753,631 33,683,130

41,392,006 40,753,631

contacting Corporate Services on 1800 163 292 (freecall).

ABN 59 004 927 24411/14

Corporate Services450 Waverley Road Malvern East Vic 3145P 03 9563 6226P 1800 163 292 freecallwww.mecwacare.org.au

enquiries@mecwacare.org.au

Home Nursing and Care Services

South East Metro Service

450 Waverley RoadMalvern East Vic 3145P 03 9563 6566

North West Metro Service

Level 1, 34 Amis CrescentKeilor East Vic 3033P 03 9325 5500

South East Region Service

4/66-68 Main StreetPakenham Vic 3810P 03 5941 5454

Ballarat Region Service

10 Drummond Street NorthBallarat Vic 3350P 03 5333 0900

intake@mecwacare.org.au

City of Melbourne Service

200 Little Collins StMelbourne Vic 3000P 03 9658 9733

hncs.com@mecwacare.org.au

Residential Services

Noel Miller Centre

9-15 Kent StreetGlen Iris Vic 3146 P 03 9835 2333

Sir Donald and Lady Trescowthick Centre

70 Charles Street Prahran Vic 3181 P 03 9510 6100

mecwacare Malvern Centre

1245 Malvern RoadMalvern Vic 3144P 03 9248 6100

mecwacare Park Hill

160 Tyabb RoadMornington Vic 3931P 03 5974 5800

mecwacare Richmond Hill

273 Church StRichmond Vic 3121P 03 9427 1404

residential@mecwacare.org.au

Community and Disability Services

Bowen Street Centre

72 Bowen StreetMalvern East Vic 3145P 03 9564 5100

Fisher Street Centre

57 Fisher Street Malvern East Vic 3145P 03 9572 9000

Rivendell House

8 Henry StreetPakenham Vic 3810P 03 5941 2315

Our Service Network

Canning Street Community Centre

47 Canning StreetCarlton Vic 3053P 03 9563 6226

community@mecwacare.org.au

Podiatry

72 Bowen StreetMalvern East Vic 3145 P 03 9564 5104

podiatry@mecwacare.org.au

Community Housing ServicesElm Road Glen Iris Vic 3146 P 03 9563 6226

82 Dalgetty RoadBeaumaris Vic 3193P 03 9563 6226

1-3 Sandringham RoadSandringham Vic 3191 P 03 9563 6226

enquiries@mecwacare.org.au

Opportunity Shops

East Malvern Store

299 Waverley Road Malvern East Vic 3145 P 03 9571 4221

Malvern Store

136 Wattletree Road Malvern Vic 3144 P 03 9509 2408

Windsor Store

52 Chapel Street Windsor Vic 3181 P 03 9521 1774

enquiries@mecwacare.org.au