user experience @ insideview
Post on 07-Jan-2016
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1 CONFIDENTIAL |
User Experience @ InsideViewBeth GoldmanDirector of User Experience
2 CONFIDENTIAL |
Agenda
• What is User Experience?
• The Team
• The Process
• Design Activities
• Research Activities
3 CONFIDENTIAL |
What is User Experience?
4 CONFIDENTIAL |
Definition
“User experience encompasses all aspects of the end-user's interaction with the company, its services, and
its products. “
• Useful: It meets the exact needs of the customer.
• Usable: It’s easy to discover features, learn and use.
• Desirable: It’s simple and elegant and a joy to own and use.
5 CONFIDENTIAL |
Who’s Involved?
We all own the user experience.
In order to achieve high-quality user experience for our offerings there must be a seamless merging of multiple disciplines, including engineering, marketing, support, and interface design.
6 CONFIDENTIAL |
User Experience Goals
7 CONFIDENTIAL |
The Team
8 CONFIDENTIAL |
The User Experience Team
Beth
Anuraagsr
Pradheepsr
Shantanu
TBH
Dhayan
Jason
UI Engineering
Interaction Design & Usability Technical Writing
Director of User Experience
VP of Technology
TBH - SF
Aarohi
Yogesh TBHPoushal
isr
Senthil
9 CONFIDENTIAL |
The Process
10 CONFIDENTIAL |
User Experience Activities
User researc
h
Info Architectu
re
DEVELOPMENT & TESTING
DESIGNDEFINITIONDISCOVERY
UI scope
UI audits
High-level UI concept
s
Interaction
design
Visual design
UI standar
ds
Usability
testing
11 CONFIDENTIAL |
Design Activities
12 CONFIDENTIAL |
Requirements Definition + High-level Design
13 CONFIDENTIAL |
Process workflow
14 CONFIDENTIAL |
Concept Sketches
15 CONFIDENTIAL |
Wireframes and Final Mock-ups
16 CONFIDENTIAL |
Research Activities
17 CONFIDENTIAL |
Site Visits (Contextual Inquiries)
18 CONFIDENTIAL |
Feature Discussions
19 CONFIDENTIAL |
User Interviews
20 CONFIDENTIAL |
Concept Reviews
21 CONFIDENTIAL |
Usability Studies
22 CONFIDENTIAL |
The end / la fin
And that’s about it…
Questions?
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