systems thinking for everyone
Post on 14-Aug-2015
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“Focus as though you are looking through the
image into the distance…
very slowly move the image away from your
face...the hidden image will magically
appear…good luck!”
- Sees the whole picture- Changes perspectives to see new leverage points in complex systems- Looks for interdependencies- Considers how mental models create our futures- Pays attention to and gives voice to the long-term- “Goes wide” (uses peripheral vision) to see complex cause and effect
relationships- Finds where unanticipated consequences emerge- Focuses on structure, not on blame- Holds the tension of paradox and controversy without trying to resolve it
quickly- Makes systems visible through maps and models- Watches for win/lose mindsets, knowing they usually make matters worse
in situations of high interdependence- Sees oneself as part of, not outside of, the system
The System Thinking Playbook
DESIGN SPRINT
How might we…create an intuitive and supportive enrollment experience that aligns with student and institutional goals?
3. CO-CREATE
Monday - Understand
Tuesday - Diverge
Wednesday - Decide
Thursday - Prototype
Friday - Test
RESOURCES
The Systems Thinking Playbook, Sweeney/MeadowsRole-playing the Interaction, Stephen AndersonJust Enough Research, Erika HallCo-designing resources, Service Design ToolsThe Secret Phrase Top Innovators Use, HBRDesign Sprint Resources, Google Ventures
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