Systems thinking for everyone madison+ ux

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  1. 1. SYSTEMS THINKING FOR EVERYONE Credit: Magic Eye
  2. 2. DOYOUSEE WHATISEE? Credit: Magic Eye
  3. 3. MAGIC EYE
  4. 4. Focus as though you are looking through the image into the distance very slowly move the image away from your face...the hidden image will magically appeargood luck!
  5. 5. everything is deeply intertwingled Ted Nelson (1974) Credit: Laemeur
  6. 6. Credit: Magic Eye
  7. 7. WHAT IS A SYSTEMS THINKER?
  8. 8. - Sees the whole picture - Changes perspectives to see new leverage points in complex systems - Looks for interdependencies - Considers how mental models create our futures - Pays attention to and gives voice to the long-term - Goes wide (uses peripheral vision) to see complex cause and effect relationships - Finds where unanticipated consequences emerge - Focuses on structure, not on blame - Holds the tension of paradox and controversy without trying to resolve it quickly - Makes systems visible through maps and models - Watches for win/lose mindsets, knowing they usually make matters worse in situations of high interdependence - Sees oneself as part of, not outside of, the system The System Thinking Playbook
  9. 9. 4 STEPS TO SYSTEMS THINKING WIZARDRY
  10. 10. 1.PRIME THE BRAIN
  11. 11. Credit: Spartwolf117 1. PRIME THE BRAIN WE ARE IRRATIONAL
  12. 12. 1. PRIME THE BRAIN Credit: Dave Smith, Centre for Mathematical Biology PLAY GAMES
  13. 13. 1. PRIME THE BRAIN Credit: Joel Avery, Noun Project DIVERGENT THINKING
  14. 14. 5 WHYs 1. PRIME THE BRAIN Credit: Gustav Salomonsson
  15. 15. 1. PRIME THE BRAIN ROLEPLAY
  16. 16. 1. PRIME THE BRAIN ROLEPLAY 1. PRIME THE BRAIN
  17. 17. 2. EMBRACE COMPLEXITY
  18. 18. DISCOVERMORE Credit: Caters News Agency 2. EMBRACE COMPLEXITY
  19. 19. WORSE BEFORE BETTER Credit: NBC News 2. EMBRACE COMPLEXITY
  20. 20. 3. CO-CREATE A.K.A. BE GENEROUS; SHARE THE POWER
  21. 21. HOWMIGHTWE...? 3. CO-CREATE
  22. 22. DESIGN SPRINT How might we create an intuitive and supportive enrollment experience that aligns with student and institutional goals? 3. CO-CREATE Monday - Understand Tuesday - Diverge Wednesday - Decide Thursday - Prototype Friday - Test
  23. 23. UNDERSTAND 3. CO-CREATE
  24. 24. UNDERSTAND 3. CO-CREATE Alex Laurel
  25. 25. DIVERGE 3. CO-CREATE
  26. 26. DIVERGE 3. CO-CREATE
  27. 27. 3. CO-CREATE DECIDE
  28. 28. PROTOTYPE 3. CO-CREATE Credit: Keir Serrie
  29. 29. 3. CO-CREATE TEST
  30. 30. 4. BUILD TRUST
  31. 31. 4. BUILD TRUST Credits: Jan-Kanty Pawelski, Alina Alvarez, NounProject
  32. 32. 1.PRIME THE BRAIN 2.EMBRACE COMPLEXITY 3.CO-CREATE 4.BUILD TRUST
  33. 33. PERSPECTIVE Credit: Octavio Ocampo, WikiArt
  34. 34. RESOURCES The Systems Thinking Playbook, Sweeney/Meadows Role-playing the Interaction, Stephen Anderson Just Enough Research, Erika Hall Co-designing resources, Service Design Tools The Secret Phrase Top Innovators Use, HBR Design Sprint Resources, Google Ventures