*5* Extreme Customer Service Attitudes to Build Bulletproof Loyalty and

Create RevenueJohn Di Lemme

The #1 proven and time tested ingredient of billion-dollar companies is providing extreme customer service.

The Customer Service culture you create in your business should be so unbelievable and mind blowing that your customers will say they have never experienced it anywhere else.

Your customer service attitude will undoubtedly build loyalty with your customers. When your loyalty is built, your revenue will consistently increase.

This teaching is based off of two of my best-selling books, *57* Must Use Words in Every Piece of Marketing that You Do for Your Business and the *365* Affirmations to Absolutely Guarantee a Record-Breaking Year.

Get the books for FREE at www.FreeMarketingWords.com

and

www.365AffirmationsBook.com

.

Extreme Customer Service Attitude #1 - Element of Surprise (Word #17, “Bonus”, from the *57* Must Use Words in Every Piece of Marketing that You Do for Your Business)

Giving bonuses is an intricate part of developing extreme customer service. The number one goal of giving a bonus is to create a jaw dropping effect through the element of surprise.

Give your clients an experience that they will remember for the rest of their lives; Surprise them with something special and memorable!

Throw something extra into a package for a client that they will remember forever.

Send a special gift that you know your client will appreciate. Your clients will remember these gestures forever.

Once you implement this extreme customer service attitude into your business, you can guarantee that your clients will remember you and do business with you forever.

Loyalty is the key. Let me ask you a question. What can you do to increase the element of surprise with your bonuses for your clients?

Extreme Customer Service Attitude #2 - Handwritten Note(Word #16, “Value”, from the *57* Must Use Words in Every Piece of Marketing that You Do for Your Business)

Handwritten notes create tremendous value that will build huge loyalty with your clients. As you begin to do this in your business, tremendous value is created.

Tremendous value will always exceed the price objection.

Handwritten notes are personal and build the relationship between you and your clients. Schedule a time each and every day to write and send a handwritten note to a client.

This is something that is so simple, yet incredibly impactful.

These days, with all of the technology, no one ever expects to receive handwritten notes, especially from business owners.

Sending your clients notes will show them that you care about them and truly appreciate them as a client.

When they understand that you care about them, they will trust you. In turn, when the trust is built, you will have a lifelong client.

Take your extreme customer service to the next level with the attitude of handwritten notes.

Remember, this teaching is based off of two of my best-selling books, *57* Must Use Words in Every Piece of Marketing that You Do for Your Business and the *365* Affirmations to Absolutely Guarantee a Record-Breaking Year.

Get the books for FREE at www.FreeMarketingWords.com

and

www.365AffirmationsBook.com

.

Extreme Customer Service Attitude #3 - Special Feeling(Word #47, “Are You Kidding Me”, from the *57* Must Use Words in Every Piece of Marketing that You Do for Your Business)

As soon as you enter the atmosphere of a customer-service based business, you immediately feel special.

When your clients enter your atmosphere, their first response should be, “Are you kidding me?” because of the unique, special feeling in the environment you have created.

People should be in awe of the level of customer service in your business.

When you go the extra mile for your clients consistently, they will naturally tell their family and friends, and the response will most likely be, “Are you kidding me?”

As your clients leave you, are they leaving with a special feeling or are they leaving thinking that you paid little attention to them?

Go above and beyond for your clients and immediately implement this standard of excellence within your business.

Ultimately, this attitude is summed up by appreciating your clients and making them feel special each and every second.

Extreme Customer Service Attitude #4 - Cleanliness to the Extreme (Affirmation #232, “I am a Champion Habit Maker”, from the *365* Affirmations to Absolutely Guarantee a Record-Breaking Year)

During every second of an experience in your business, your client should feel as if it’s a grand opening.

The attitude within your business is that each day that you open for business, it should feel and look like a Grand Opening.

You want to make sure cleanliness is a habit in your business; it’s a proven champion habit that your clients will notice and truly appreciate.

Your environment can never be too clean. Once you think you’ve gotten to the point of your business being crystal clean, keep cleaning!

A clean environment makes your guests feel welcomed and excited to be in your presence.

Clean up your business consistently and get focused on a healthy, clean environment for your clients.

This attitude will make your clients feel awesome. Also, your team members will enjoy working in a super clean environment.

Extreme Customer Service Attitude #5 - All-Out, A Little Extra Attitude (Word #242, “My Code Name is Commitment” from the *365* Affirmations to Absolutely Guarantee a Record-Breaking Year)

This is where training and leadership is critically and crucially important in your business. You have to lead your team with the attitude of going all-out and doing a little extra for your clients.

Commit to the little extras for your clients on a second by second basis.

Ask yourself each and every day, what can you do a little more to go all-out for your clients? Always remember and instill this attitude into your team.

You can always give a little more to guarantee the extreme customer service attitude is very evident in your business!

You should want to do more for those who invest in your business, and even those that you are developing a new client relationship with as they show interest in your business.

Your clients will want to continuously come back to you because they know that they can expect an all-out, amazing, breathtaking, extraordinary experience.

If you want to guarantee explosive results in your business, you have to maintain the culture of extreme customer service or else you could fail.

The loyalty between you and your clients is so important and providing extreme customer service will lock it in.

Go over these ‘5’ attitudes and share them with your team members to ensure loyalty with your clients!

Again, this teaching is based off of two of my best-selling books, *57* Must Use Words in Every Piece of Marketing that You Do for Your Business and the *365* Affirmations to Absolutely Guarantee a Record-Breaking Year.

Get the books for FREE at www.FreeMarketingWords.com

and

www.365AffirmationsBook.com

.

“John Di Lemme's Closing and Marketing strategies have radically changed my life and exploded my results in business. I now confidently market my business without wasting money on useless ads or marketing that simply doesn't work.

My Business Has Tripled & Quadrupled!

My business has quadrupled! Thanks John for the *57* Must Use Words...they really work!" Dr. Christa Krzeminski, Elite Coaching Student, Chiropractor & Holistic Healthcare

Dr. Christa Krzeminski, Elite Coaching Student, Chiropractor & Holistic

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