3 ways to reboot your call center - fonolo webinar preview
DESCRIPTION
Listen closely to the people you’re servicing. Your employees want to succeed and your callers want to feel valued. A fresh outlook on your call center will impact how your brand is viewed, the influence it has on customer retention and the outcome on employee efficiency.TRANSCRIPT
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3 Ways to Reboot Your Call Center
Shai BergerCo-Founder & CEO, Fonolo
Kent Mcinall, Director Service Activation & AssuranceAllstream MTS
“With Fonolo, our Field Technicians get an immediate productivity boost, because they no longer have to wait on hold during client visits.”
Dec. 6, 20122PM ET
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Kick Start 2013!
1. Brand Perception
2. Customer Loyalty
3. Employee Productivity
Understand the problems, best practices and attainable solutions around:
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Brand PerceptionEliminate major call center complaints and
protect your reputation.
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How Consumer Perception is Influenced
Source: Weber Shandwick
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Why it matters most to the call center.
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6/10 Customers have ditched a company because its telephone customer service has been so bad.
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Provide your employees
with the tools they need to do their job.
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Source: Avatar National Employee Engagement Study shows
60% of
call center workers lack enthusiasm
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3 Ways to Reboot Your Call Center
Problem Solution
Negative Brand Perception Eliminate the most common complaints
Low Customer Loyalty Rescue customers who are waiting on hold
Undesirable Employee Productivity Call-back for Employee Support
Attend the webinar to see the rest!
December 6, 20122:00PM ET