"14th annual north american shared services & outsourcing week

In coordination with SSON’s 14th Annual

Attending Made Easy:We want it to be as simple for you and your team to attend the Shared Services & Outsourcing Week.That’s why we’ve compiled the key valuable takeaways in this booklet – for you to use as a tool for yourvalue proposition for attending. Match these back to the Agenda-at-a-Glance, attached.

Our goal is for you to meet your business objectives and outcomes. We’re confidentthat attending this year’s event will provide you with the most relevant and insightfulinformation to meet them! See inside for details.

To hear more about this,

attend my sessionon Wednesday

@ 4:50



@ 5:40



@ 11:20

VISIT WWW.SHAREDSERVICESWEEK.COM

Your Value Proposition

for Attending

By consolidating and harmonizing our accounting, procurement andHuman Resources activities and systems we were able to significantlyreduce personnel and systems costs and drastically improve ourcustomer service, internal controls, and business continuity program,all adding value to the enterprise.”Jim Rundgren, Manager Operations, Northrop Grumman

“With little or no up-front investment, we saved over $2 millionannually consolidating the general accounting departments fromnine resorts and making processes more streamlined and consistent.”Rick Arpin, SVP & Corporate Controller, MGM MIRAGE

“We reduced the annual cost of Shared Services by 8% throughre-negotiation of outsourced services and headcount reductionswhile maintaining service levels,”Richard E Minczinski, SVP, American Electric Power.

March 22 – 25, 2010 Omni Orlando Resort at ChampionsGate, Orlando, FL

A Focus on Business Outcomes You Can Achieve and aClear Path to Where Your First Step Lies:

Need buy-in to attend?

Here’s your business

case.

Dramatically reduce redundanciesand other waste in services provided

Boost compliance readiness and effectiveness

Decrease past due AR, ImproveDSO, Optimize Working Capital

Design and build concepts to achieve scalability and growth

Achieve operational transformationthrough globalization

Refine business strategy through better data usage

Strengthen partner relationships

Achieve greater access to workforce data management

Cultivate a stronger control environmentto better meet accounting standards

Step up decision-making capabilities

Expand shareholder return and increase company value

Recover cash faster throughrevamped collection tactics

2

Looking to Achieve the Following?

Attend this Session

Attend this Session

Attend this Session

Attend this Session

Attend this Session

Attend this Session

These are justsome examplesof the outcomesto be covered at

the event!

Conquer Your Business Outcomes

Tuesday, March 23, 10:45. Learn how Volvo SharedServices applied DMAIC for root-cause analysis. As a result,

they have improved efficiency and eliminated defects

Wednesday, March 25, 4:50. Learn how Kellogg’s,United Media and AOL have driven cash back to thebottom line with baseline date, payables audits, DSO

initiatives, and payment terms

Thursday, March 25, 11:50. Learn how Schering Ploughhas moved from local scope, organization structure and

governance processes to regional and then global,supporting their customers round the clock

Wednesday, March 24, 11:20. Hear how Jay Desai, VPGlobal Sourcing, Northern Trust, achieved this by creating

a partnership approach versus an adversarial approach

Wednesday, March 24, 5:40. Discover how Trintech’s customershave achieved a 20% reduction in compliance, a reduction in close

dats by 20-40% and achieved a reduction in financial close by 20%

Tuesday, March 23, 1:30. Learn how Aramark SharedServices and reduced operating expenses by 10% and

decreased past due account receivables by 20%

WWW.SHAREDSERVICESWEEK.COM 3

at Shared Services & Outsourcing Week

We know 2009 was a tough year, but it mayou’re on top of the critical developments

4

Brainstorm, Swap Ideas andBuild Your Roadmap in anInteractive Setting We believe that the best way to learn is in an environment thatwelcomes innovation, ground-breaking visions and questionsthat go beyond polite conversation.

At Shared Services & Outsourcing Week, we don’t hide behindslide presentations. In fact, we encourage our participants toengage with each other through in-depth discussion,passionate debate and intimate interviews.

Here are just some examples of what makes this event different:• The Excellence Corner: Onstage Interviews with

Extended Speaker Q&AThese onstage interviews are set as casual conversations,allowing you to hear speakers share candid, applicable

anecdotes. Straying away from the canned successstory, these interviews give you the chance toask questions that pertain to yourorganization and your current challenges and

hear an honest answer.

“Michael Lockard from Wal-Mart had the most candid approach to storytelling I have everwitnessed! You could see heads nod in the audience, and there was a real appreciation forthis information.” – 2009 Shared Services Summit attendee

• Interactive Polling: Tell us what YOU want to hear, NOWWe’re giving you, the audience, even more control of the content at theevent. Attend the Horses for Sources Live Session on Thursday and get thechance to electronically submit your questions to our expert panel ofspeakers. We will do our best to respond promptly at the event, and whateverdoes not get covered live, will be followed up with a response post-event.

• Sourcing Trio InsightThis session paints the full picture of what a synchronized sourcing strategy lookslike, from the buyer and provider to the advisor. The discussion covers each one’sroles, how these have evolved in the past year and the expected growth of the

market dynamics going forward.

• Find Out Who’s Who in the Captive & Outsourced World This speed networking session is structured, making it easy for you to findyour peers by experience. Compare notes, exchange war stories anddiscuss similar challenges with people who are in the same place as you.We have content catering to every level of maturity, from “Beginner,”“Moving up the Value Chain,” to “Advanced.”

Making it even easier to forge relationships at the event, we’reintroducing Mingle 360, a networking device that allows youto exchange contact information at the click of a button!

We understand that tihard to come by; howe

you the business-critiyour full returnCandid

and Fresh Insight

360° Vision ofSourcing

ForgeRelationships that Matter –at the click of

a button!

Ask the Questions You Need Answers

for

The G8 panel was designed to help create a common agenda and to eliminate the white noisethat comes with the growing complexity of sourcing models and providers. G8 Panel membersare from Deloitte, IBM, Accenture, Oracle, SAP, Ernst & Young, Capgemini and KPMG.

Personal agendas and company politics are strictly prohibited in the G8 GlobalSourcing Think Tank. Join us at the event to hear our G8 panel membersshare their most unbiased insight on the industry’s future goals, challengemainstream thinking, and debate alternative options.

G8 Chairman, US Chapter: George F. Will, America’sForemost Political Columnist

Rene will host a CXO Keynote Interview onstage with a multi-nationaldecision on outsourcing and shared services to provide our audience withthe unique perspective of the board room and the strategic imperativesthat are top of the agenda.

akes it that much more imperative thats for 2010. We’re here to support you.


If you need to go beyond the classroom setting to understand discussions from sessions, letus know. Our advisory board has offered an open door policy for further assistance inregards to specific and unique challenges you are facing. To schedule an appointment,email Naomi Secor at [email protected].

“In regards to the new formats this year, like the onstage interviews -- It was interesting,it was fun; it gave us a chance to be more informal, and not to have the usual batch of slides where

it's "Here's the number we're pointing out." It's different and you can get the enthusiasm of thespeaker that isn't always in the dry presentation.” - Terry Hartmann, Former Director, Financial

Shared Services, Xerox Corporation, 2009 Shared Services Summit speaker

Learn Better One-on-One?

ime out of the office isever, this event providescal value that will get on investment.

First Ever Neutral

Platform Designedto Help Shape

a CommonIndustry Agenda

Best selling author of the

leadership and culture bible,“Corporate Voodoo”

Eliminating the White Noise

Under the C-SuiteSpotlight withRene Carayol

MBE, Business Guru & Former Board-Seat Holder at Pepsi (UK),IPC Media and the Inland Revenue

6

Experience a Conference within a Conference

Five years ago, the SSON Iaunched the Blue Sky Innovation Room to tackle challengesunique to only the most advanced SSOs. As we are now presented with a slew of newchallenges, it is time for a change.

This year, we’ve raised the bar and the standards even higher. New and more stringent criteria forparticipants include the following: 5+ years’ strategy and delivery experience, 100+ seats, more than puretransactional, multifunctional responsibility, multinational scope of customer base and current practitioner.

The discussions in this room will craft a vision for the next generation in shared services and outsourcing,providing a unique platform for industry-wide thought leadership and as luminaries in the space. In the BlueSky Innovation Room, participants will help establish guiding principles and benchmarks for others to follow.

Revamped

IACCM’s keynote session kicks off on Tuesday, March 23rd at5:00pm. The IACCM provides the services and knowledge requiredto enable organizational and professional excellence in contractingand commercial management. As our partner, the IACCM will

deliver a brand new track, From Contracting to Collaboration, on Wednesday and Thursday.

This is a key breakthrough at the Shared Services & Outsourcing Week. After all, an increasing numberof global leaders, academics and senior executives acknowledge the key role of contracting in 21stcentury business. Commercial and contracting competence has risen to the forefront as a tool formanaging and overseeing trade relationships, ensuring the quality of governance and deliveringimproved bottom-line performance.

During this track, we will reveal the capabilities that lead to ‘most admired’ status and hear from someof the leaders to understand what they have done already and where they plan to go in order tomaintain competitive edge. This track is a must-attend for anyone who wants to explore cross-functional shared service models or is already engaged in structuring, negotiating or managingcomplex, outcome-based contracts and relationships.

See IACCM’s track sessions on Wednesday, starting at 11:00am. You can also read more about theIACCM on their website at www.IACCM.com.

Blue Sky Leadership Forum

IACCM Opening Keynote Tuesday 5pm

Wednesday, March 24, 2010

Shared Services As The Nexus ofTransformational Cost Re-Alignment

John Transier, Vice President & Controller,UnileverKaren Huwyler, VP Financial Shared Services,Schering PloughBill Johnson, VP Global Financial SharedServices, Coca-Cola Enterprises

Non Traditional Services: LeveragingNew Offerings for Expanded Capability

Graham Russell, Head of TransactionalServices, AstraZenecaLee Coulter, Former SVP Global SharedServices, Kraft Jay Desai, VP Global Sourcing, Northern Trust

Thursday, March 25, 2010

Greater Risks & Higher Stakes:Best Practices for LeadershipDevelopment & Change

Richard E. Munzinski, SVP Shared Services,American Electric PowerDave Griebl, VP Finance Shared Services,Monster WorldwideSreekanth K, SVP Global HR Operations & HRBusiness Partner, CA

SVP Visions: Strategies Behind SSON’sTop-Rated 5-Year Visions: Designingand Communicating an OrganizationalVision that Drives and Delivers Results

Jim Shaughnessy, SVP & Chief AdministrativeOfficer, Orbitz WorldwideLee Coulter, SVP Global Shared Services, Kraft


A Focus on Business Outcomes Based onthe Core Fundamentals

No matter from which angle you’reapproaching challenges, Shared Services &Outsourcing Week has it covered!We surveyed our attendees to get a refresher on which core fundamentals make theirshared services operation a success, irrespective of function.

Here’s what you said:• People & Change Management • Governance, Risk & Compliance• Process Transformation • Climbing Up the Value Chain

We take feedback seriously, so this year’s agenda topics are founded on these keyprinciples. In addition, we’ve added functional tracks to tackle specific HR and Financeissues. Lastly, to fully optimize the learning experience at the event, there are numerousopportunities to meet peers based on experience level via the Blue Sky Track, SpeedNetworking and the multi-tracked agenda! See the agenda to find out which sessionsmake the most sense for you.

Every year, organizations from around the world apply for one ofSSON’s annual Shared Services Excellence Awards. As one of themost highly regarded awards ceremonies in the industry, the SSONShared Services Excellence Awards honor, recognize and promoteSSOs that demonstrate winning practices for their ownorganizations.

Awards winners become industry benchmarks in terms of bestpractice and business excellence, generating publicity, awarenessand additional opportunities – a key benefit in today’s economy.The Shared Services Excellence Awards are open to all SSOs fromall countries and are judged by a leading panel of industry experts.Visit the website at www.sharedservicesweek.com to learn howyou can apply!

A Salute to the Great Individuals of Our Community: Heroesin MotionThis program celebrates our employees, their accomplishmentsand their stories, highlighting individual accomplishments of thosewho change the way shared services gets delivered in theirorganization everyday.

Heroes in Motion is not competitive, it’s appreciative. This is your chance to publicly recognize thepeople who are making a difference on the front line, everyday.

Industry Recognition

“This conference is important to me because it tells me what I shouldn't do, what towatch out for, to not jump the gun; it shows me the road where I need to begin.”- Penny Formella, Shared Services Leader, Actuant Corporation, 2009 Shared

Services Summit attendee

Excellence SSONs AnnualShared Services

Awards

Confirmed Speaker Faculty

Abid Ali Neemuchwala, VP & GlobalHead, TCS BPOAndrew Muras, BAE SystemsAnoop Sagoo, Managing Director, F&ABPO, AccentureAnthony Hesketh, Center forPerformance-Led HR & Department ofManagement Learning & Leadership,Lancaster University ManagementSchoolBill Johnson, VP Global Financial SharedServices, Coca-Cola Enterprises Inc.Bob Cecil, Executive Director, Business &Processes Advisory, EquaTerraBonnie Tibitowski, Director SharedServices, IACBrian Filas, Director of Shared Services,AECOMChaitra Vedullapalli, Senior Director,MicrosoftCindy Gallagher, VP & CorporateController, AOLCliff Justice, Sourcing and SharedAdvisory Leader, KPMGCraig Guarente, VP ContractManagement, OracleCraig Silliman, SVP & General Counsel,Verizon Business & Verizon TelecomDaniel Mahlebashian, Chief ContractingOfficer, General MotorsDaniel Wollenberg, Head, GlobalTransformation Practice, WNSDave Connor, VP Procurement & SupplyChain, BPDave Griebl, VP Finance Shared Services,Monster WorldwideDave Hebert, Managing Director,3CinsightDave Trinka, Director of BusinessDevelopment, ScanOneDavid Goldstein, VP HR Shared Services,BAE SystemsDavid Poole, Head of America’s BusinessProcess Outsourcing, CapgeminiDebbie Kraft, Shared Services Supervisor,IACDeborah Kops, CMO, WNS GlobalServicesDominick DiPaolo, CPA, VP Global Sales,BlacklineEd Spaulding, Corporate Director, ProcessExcellence, Northrop GrummanEsteban Carril, Latin America RegionalDirector, EMCFrank Wissink, Head of U.S. SharedAccounting Service Center, ABBGeorge F. Will – America’s ForemostPolitical ColumnistGraham Russell, Head of TransactionServices, AstraZenecaGreg White, Director of Accounting &Project Lead, ConAgra FoodsGregg Silver, Manager of Policies,Procedures and ContinuousImprovement, OakleyIra Fialkow, EVP Shared Services, CEMEXJack Benton, Director – AdvisoryRelations, TCSJames Tucker, Director ProductMarketing, Ariba Network & FinancialSolutions

Jay Desai, VP Global Sourcing, NorthernTrustJean Kinney, Associate DirectorPurchases, Procter & GambleJeff Kemmerer, VP Global SharedServices, Hershey’sJim Aselta, Shared Services &Outsourcing Practice Leader, Ernst &Young LLPJim Rundgren, Manager Operations,Northrop GrummanJim Shaughnessy, SVP & ChiefAdministrative Officer, OrbitzWorldwideJoanne Kossuth, Vice President ofOperations and CIO, OlinJohn Bauer, SVP WCI, Global BusinessServices Inc.John Gayda, Director, KNA FinancialService Center, KelloggJohn Lutz, General Manager, ManagedBusiness Process Services, IBMJohn Transier, VP & Controller, UnileverJoseph Collins, Director of ClientSolutions, Apex AnalytixKaren Dobson, Director Financial SupportServices, Coca-Cola Enterprises Inc.Karen Harris, HR Shared ServicesImplementation Lead, BAE SystemsKaren Huwyler, VP Global SharedServices, Schering PloughKatherine Kawamoto, VP, Research &Advisory Services, IACCMKen Hamel, SVP Global Presales andSolutions, SAPKenneth Riley, General Manager, SupplyChain Management for Chevron GlobalUpstream & GasKimberly Garrison, Director AccountingSystems, PetcoKumar Amitesh, Head - Solutions, TCSBPOLamar Chesney, EVP & CPO, SuntrustBanksLee Coulter, Former SVP Global SharedServices, KraftM C McNeill, Vice President, IBM GlobalServicesManish Vora, Senior Vice President,Finance and Accounting, WNSMarc Schwarz, SVP, Oracle On DemandMark Brennan, ACS F&A COOMark Kingman, SVP, Disney WorldwideShared ServicesMary Rumley, HR Operations Manager,VolvoMichael Riggins, Senior Manager AP,MotorolaNancy Nelson, Global Contracts Director,CSCNicolo Gligo Saenz, Invest ChilePaige Cox, Executive Director, HumanResources, Constellation EnergyPatty Ward, Assistant Controller, PetcoPaul Crystal, SVP Finance &Administration, United MediaPaul Durn, Senior Director, U.S.Department of Health & HumanServices

Paul Fipps, CIO, Charmer SunbeltPhil Fersht, Founder of Horses for Sources,and Head of Corporate Strategy,CognizantPhil Searle, CEO and Founder, ChazeyPartnersRakesh Sangani, Editor at Large, SSONRegina Jones, Global Client ContractsManager, SchlumbergerRené Carayol MBE, Business Guru & FormerBoard seat-holder at Pepsi (UK), IPC Mediaand the Inland RevenueRichard Arbuthnot, Executive Director,NASA Shared ServicesRichard E. Munczinski, SVP, AmericanElectric Power Company, Inc.Richard Rowan, Global Director of SharedServices, TRW AutomotiveRick Arpin, SVP & Corporate Controller,MGM MirageRick Bertheaud, Managing Director,EquaTerraRon Gillette, Senior Managing Director,ACSSam Poston, SVP, ScottMaddenScott Furlong, CFO Services Partner, TPIScott Manning, Partner, ScottMaddenScott Senatore, Senior Director Credit &Collections, AramarkSecret Holland, HR Service Center,Southern CompanySreekanth K, SVP Global HR Operations &HR Business Partner, CAStacie LeGrow, Corporate Counsel, CiscoSteve Cox, FedExSteve Kopp, Patner & Managing Director,TPISteve Primrose, Global Shared ServicesManager, ChevronSue Danino, CFO Services Director, TPISusan Hogan, Principal, DeloitteConsulting LLPSuzanne Watson, Vice President,Consulting Services, IACCMSylvia Steinheiser, VP & Deputy Counsel forEnterprise Business, HPTheresa Clark, Vice President, FinanceTransformation, TrintechThomas Hoffman, Freelance Business &Technology Editor

Tiger Tyagarajan, Chief Operating Officer,GenpactTim Cummins, President & CEO, IACCMTim McCarthy, Worldwide DirectorContracts & Pricing, RockwellAutomationTom Stern, Business Savvy, World-FamousAuthor, Radio Talk Show Host & Comedian

Vincent Taylor, Managing Director,Commercial & Contract Management,AccentureWilliam Metz, Global Business ServicesExternal Business Development Manager,Procter & GambleWilliam Perry, Head of U.S. SharedAccounting, Perdue Farms