EVENT GUIDE

BY MARK FAITHFULL

Results from a global survey

commissioned exclusively for

World Retail Congress and

conducted by Planet Retail and

the Oxford Institute of Retail

Management at the University of

Oxford’s Saïd Business School,

will be revealed today in Rome.

The White Paper Towards the

Retail Business Model of the

Future on the changing global

shopper and how retailers need to

adapt, has revealed that leading

edge innovation in emerging

markets could see those leapfrog

mature markets, plus the

importance of mobile technology

and the growing demand for last

mile delivery solutions.

Planet Retail surveyed 13,500

shoppers across 15 markets

between April and July 2015 in a

bid to understand the diff erent

trade-off s that shoppers are now

making in their choice of retailer,

as well as probing the level of

satisfaction with current retail

experiences to reveal shoppers’

future aspirations for technology,

stores and service.

Conclusions from the survey

included that the basic principles

of retail are as important as

ever. However, diff erences

across markets are increasingly

pronounced, making the need to

move away from a one size fi ts all

approach even more apparent.

Convenience is being redefi ned,

especially in emerging markets

where location on its own is

less of a priority for shoppers.

More important is the seamless

connection between stores

and online, with retailers having

to deliver speedy service,

fl exibility and choice across all

channels, especially solving

fi nal mile delivery.

The research found that

some of the most impressive

innovators can be found in

emerging markets, where there

is signifi cant demand from

shoppers for innovative solutions

such as mobile payment and

social media. As such, many

emerging markets are well

positioned to leapfrog more

developed markets.

However, retailers cannot

assume that technology alone

will be the answer, and it should

only be used if it successfully

relieves a pressure point or meets

a customer need.

Established retailers also

need to adapt their business

models to achieve sustainable

growth, becoming more agile

and prioritising investment in

innovative solutions that exceed

customer expectations without

aff ecting profi t margins.

Planet Retail global insight

and strategy director Nick Everitt

said: “This is a unique study in

terms of its global nature across

emerging and mature markets.

There are exciting opportunities

for retailers but they face complex

and costly processes to meet

consumer needs. We saw some of

the best innovation from markets

like Brazil, India and Turkey,

where shoppers are embracing

technology.“

Dr Jonathan Reynolds,

academic director at Saïd

Business School, University

of Oxford, said: “For retailers

the future is about the

implementation of exceptional

in-store service with seamless

technology and this in turn

will ratchet up consumer

expectations. Many of the

requirements have not changed

but the way of addressing them

has. However, retailers often still

need to deal with the basics as

15% of respondents said they

couldn’t access a retailer’s free

in-store wi-fi on their phones, for

example.“

The full fi ndings of the white

paper will be discussed in a

session at 17.20 today by Nick

Everitt and Dr Jonathan Reynolds.

Global survey points to complex, costly future

INSIDE TODAY’S ISSUE

IFC TEAMS UP WITH LEVI’S

Ethical trading initiative

backs fashion suppliers

page 2

SPONSORS AND EXHIBITORS GUIDE

The companies supporting

this year’s event

page 23

VENUE INFORMATION

Your guide to the

conference venue

page 13

AT A GLANCE

The full day one programme

for WRC 2015

page 4

Old needs, new delivery.

Retail is being redefi ned by immersive technology.

Five Star Sponsors

8-10 SEPTEMBER 2015ROME | CAVALIERI | ITALY

2 WORLD RETAIL CONGRESS 2015 #WRC2015 www.worldretailcongress.com

BY MARK FAITHFULL

World Bank Group member IFC

and international fashion brand

Levi’s have launched a new kind

of supplier fi nancing product to

incentivise responsible garment

suppliers.  

Through its US$500m

Global Trade Supplier Finance

programme, IFC - the largest

global development institution

focused on the private

sector – is providing a direct

fi nancial incentive to improve

environmental and social

standards in the ready-made

garment industry, off ering short-

term fi nance to emerging-market

suppliers and small- and mid-

sized exporters.

IFC is off ering lower interest

rates to suppliers who score

better under Levi’s sophisticated

evaluation system for labour,

health, safety and environmental

performance, working on a

sliding scale. As suppliers

improve their environmental

and social performance against

the evaluation system, they will

be rewarded with lower interest

rates on this working capital type

product.

The partnership with Levi’s

has been designed as a win-win

solution for all parties: for the

suppliers, which enjoy monetary

savings and can diff erentiate

themselves from competitors

through positive environmental

and social scores; and for the

international buyers, which have

been under increasing pressure

to improve safety and working

conditions in their supply chains.

Olaf Schmidt, global sector

lead of retail, real estate & hotel

Investments at IFC, will discuss

the initiative as part of the fi nal

session at World Retail Congress

today, in an address at 16.30 called

Retailers obligations to the world –

The new sustainability agenda.

“Recent factory disasters, like

the Tazreen fi re and the Rana

Plaza collapse that together took

the lives of 1,200 people, have

prompted us to identify innovative

ways – beyond our existing

engagements – to further support

the garment sector in emerging

markets,” said Schmidt.

“While we realise that audits

IFC and Levi’s launch $500methical supply chain fund

BY MARK FAITHFULL

Italian food emporium chain

Eataly is to open three new

outlets in the US, after

successfully identifying sites

in Boston, New York and Los

Angeles, to add to its existing

locations in New York and

Chicago. Eataly will also be

opening inside UK department

store Selfridges next year. The

company is also looking for a

suitable location in Toronto,

Canada.

Founder Oscar Farinetti will

discuss the company’s global

growth and unique concept during

his keynote session at 14.00

today, entitled The retail world

we’re in today.

The largest outlet is in World

Retail Congress host city Rome

and Farinetti said of the 2012

launch: “We wanted to create

an open-plan layout that would

put everyone at ease, not just a

shop, but somewhere off ering

an informal approach to quality

food and drink. We talk to people

about the value of good food

and our commercial choices

remain faithful to this principle.

We could say that an ethical

company, while operating on a

free market and therefore making

a profi t, is one whose strategic

and operational choices are led by

its values over and above earning

comparison and marketing

forecasts.”

Outside the US, Eataly has 10

stores in Italy, one in Istanbul,

one in Dubai, one in Sao Paulo

and 13 in Japan.

Ethics remain at core of Eataly expansion

Rome is Eataly’s largest emporium;

new outlets are planned in the US

other industries and sectors.

IFC is hoping that other major

international brands will follow

the lead set by Levi’s and will work

with the organisation to off er

reduced cost fi nancing as a reward

for suppliers with top standards

compliance.

IFC has also been spearheading

a number of partnerships in the

textile and garment sector’s

supply chain, such as the Better

Work Program launched in 2007

by IFC and ILO.  

Olaf Schmidt: Changing supply chain

practices through fi nancial support

“Recent factory disasters have prompted us to identify innovative ways – beyond our existing engagement – to further support the garment sector in emerging markets,”

and supervision are important to

ensure environmental and social

compliance, we think that there

is a real need to assist suppliers

in emerging markets on two

main fronts, namely providing

them with aff ordable sources of

fi nancing, which can be invested

in factory upgrades; and creating

the right fi nancial incentives to

encourage them to make such

investments.“

IFC’s supplier fi nancing

product is also applicable to

4 WORLD RETAIL CONGRESS 2015 #WRC2015 www.worldretailcongress.com

10:30

Registration for Breakfast Briefi ngs

11:00-11:45

Morning Briefi ngs Store designs that are

changing retail Change is a given in retail. But how many

retailers are actually doing it and what

is the nature of that change? John Ryan,

Internationally renowned retail design

journalist, provides an image led summary of

the current themes in retail change in-store

and why they matter.

John Ryan, International Retail Design

Journalist

Mall of Qatar Briefi ng Senior Representative from Mall Of Qatar

12.00

Registration Opens

12:30

Introductory

Networking Lunch

12:30-13:30

CEO Programme

(By Invitation Only) Private session with Michele Petruzziello,

Associate Director, Fashion, Luxury and

Lifestyle, World Economic Forum, on

“The Future of Consumption”

13:50 Plenary

Welcome addressIan McGarrigle, Chairman,

World Retail Congress

13:55

Introduction from the ChairNaga Munchetty, International Broadcaster

and Journalist

14.00

Introduction:

The retail world we’re in todayThe opening keynote gives a thought-

provoking address on the retail industry as it

stands today and the challenges and issues

that lie ahead

Oscar Farinetti, Founder, Eataly

14.20

The global agenda and retailA stimulating discussion with key international

government fi gures exploring retail in the

context of the global agenda

Including: Senior UK Government

representative.

14.40

Around the retail world:

Markets in focusAn unrivalled, all-encompassing view of the

economic and demographic fl uctuations being

seen in diff erent markets around the world and

their impact on the retail industry

Dr Ira Kalish, Chief Global Economist,

Deloitte

Programme Day 1The retail challenges before usTuesday 8th September 2015

15.10

The state of play:

The retail perspectiveInternational retailers from key markets

discuss the challenges leaders face around

the world

Moderating: Sir Ian Cheshire, Former CEO

and Chairman, Kingfi sher Group

Panel includes:

Kip Tindell, Co-Founder, Chairman &

CEO, The Container Store and Chairman,

National Retail Federation

Jerry Black, Chief Digital Offi cer,

AEON Group

Wendy Wang, Vice President,

Wangfujing Department Store

Claudio Del Vecchio, Chairman,

Brooks Brothers

Francesco Sama, General Manager,

OVS Spa

15:50

Afternoon

Networking Break

16.30

Retailers obligation to

the World – The new

sustainability agendaThomas Tochtermann, Special Advisor,

World Economic Forum

Olaf Schmidt, Global Sector Lead of Retail,

Real Estate & Hotel Investments,

IFC (World Bank Group

17:00

Forever Disruptive:

20 years of eBay and how it

continues to be a disruptorDr Stephan Zoll, Vice President,

eBay Germany

17:20

World Retail Congress

Research Study:

The retail business model

of the futurePresenting the fi ndings from the World Retail

Congress’s inaugural future of retail global

industry study based on 90,000 consumer

interviews in 15 countries and produced by the

expert retail teams at Planet Retail and Oxford

University’s Säid Business School

Presenters: Nick Everitt, Global Insight and

Strategy Director, Planet Retail

Dr Jonathan Reynolds, Academic Director,

Oxford Institute of Retail Management,

Säid Business School

17:50

Drinks reception on the

Cavalieri Hotel Terrace

Luxury goods is a dynamic and increasingly important component of the consumer business industry – this report is a valuable snapshot of where luxury is right now.

Please visit www.deloitte.com/consumerbusiness to download the report

Global Powers of Luxury Goods 2015Engaging the future luxury consumer

6 WORLD RETAIL CONGRESS 2015 #WRC2015 www.worldretailcongress.com

07:45Registration for Breakfast Briefi ngs

07.45-08.30

Breakfast Briefi ng

Inspiring retail with

sustainable print solutions

Lars Lundin, Senior Vice President,

Stora Enso Paper

Karl-Henrik Sundström, CEO, Stora Enso

07.45-8.30

Breakfast Briefi ng Where next after Omnichannel?S. Nick D’Alessio, Global Solutions -

Retail, Zebra Technologies Corporation

07.45-08.30

CEO Programme

(By Invitation Only) Private round table discussion on how

retailers can address the growing problem of

data breaches led by Matt Shay,

President of NRF with other retail association

heads and invited senior retailers

08:50 Plenary

Welcome from the ChairNaga Munchetty, International Broadcaster

and Journalist

09:00

Transforming a global brandHow the LEVI’s brand stays relevant

for the digital age

James Curleigh, Executive Vice President

and President, The LEVI’s Brand

09:20 Plenary

The transformation of retailRetail is undergoing a period

of unprecedented change, as it

transforms to an omni-channel

business that serves the needs of the

modern shopper. The pace and scale

of change is creating winners and

fl ushing out many losers. As Andy

Clarke stated “If there’s been one

constant throughout my career, it is

change. Nothing stays the same and

to succeed, you have to keep pace

with it.”

This session will share insight

from a survey of over 400 Global

CEOs, which reveals their thoughts,

challenges and opportunities, in

taking the Omni Channel journey,

followed by in-depth discussion with

the following retail leaders:

Panel Leader:

Lee Gill, Group Vice President,

Global Retail Strategy, JDA

Panellists include:

Andy Clarke, CEO, Asda Walmart

Robin Phillips, Omnichannel &

Development Director, Boots UK

Luis Reis, Chief Corporate Center Offi cer,

Sonae

Kulin Lalbhai, Executive Director,

Arvind Retail Group

10:00

Brave new creatives:

The re-shaping of retail

Four visionary entrepreneurs

individually present the initiatives,

pilots, trials and experiments that

they have undertaken to drive

forward innovation in their business

and craft the next generation of retail

experience

Following the four presentations the

presenters will join on stage for a panel

discussion

Özgür Doğan, Chief Marketing Offi cer,

hepsiburada.com

Johannes Torpe, Creative Director,

Bang & Olufsen

Jodie Fox, Co-Founder and Chief Creative

Offi cer, Shoes of Prey

Francesca Romana Gianesin,

Vice President Disney Consumer Products

EMEA Head of Licensing Sales,

Adult & Girls,

The Walt Disney Company

10:45 Morning Networking Break

and Refreshments

11:30

Building a mountain

of pebbles: Retail

transformation through data

driven insights and smart

business experimentsRetailers today need not only to

bring products and services across

various and new channels, but also

increase profi ts and value to their

customers. This session focuses

on how leading retailers are rapidly

conducting dozens of smart business

experiments, de-risking innovation,

and quickly understanding what

works in the new omnichannel

environment.

Jim Manzi, Chairman,

APT, a MasterCard company

11:50

Building company culture

for the brave new retail worldThe session will invite true retail

leaders to share their insights into

developing the optimal company

culture to create and drive forward

successful organisations

Panellists include

Kip Tindell, Co-Founder, Chairman &

CEO, The Container Store and Chairman,

National Retail Federation

Genevieve Kunst, MD,

Shopstyle (Rakuten)

12:30 - 13:45

CONGRESS LUNCH –

Networking Hall

12:30 - 13:45

Lunch Briefi ng: Digital Readiness in the

Age of Disruption

Led By: Steve Laughlin, GBS Global

Industry Leader Retail, IBM

Sean Tickle, Partner & Vice President -

General Manager, GBS Distribution

Sector Europe, IBM

Laase Bolander, Chairman,

COOP Denmark

Daniele Rizzo, Chief Information &

Business Process Offi cer Europe,

Autogrill

Join IBM and two top European

retailers, Coop Denmark and

Autogrill, to discuss transformation

strategies and tactics in the age

of digital disruption. Learn how

to unite the best of digital and

physical worlds to provide a single,

seamless, personalized – and highly

relevant – shopping experience

across every conceivable channel.

Hear how you can harness the power

of insight, develop a new storefront

and fulfi ll on demand to drive digital

engagement and profi table growth.

12:30 - 13:45

Lunch Briefi ng:

The importance of

internationalisation for UK

retailers

Speakers: Denise Harris-Williams, Deputy

Director, Consumer & Retail Directorate,

UK Trade and Investment

Edward Donald, Omni Channel/e-

Commerce Retail Specialist, UK Trade &

Investment

Laurence Guy, CEO, Pentagon

Al Gerrie, CEO, ZigZag

Martijn Bertisen, Industry Director –

Retail, Google

Martin Newman, CEO, Practicology

John Scott, Director of International

Business Development, Debenhams

Pete Doyle, Founder & Managing Director,

Social Retail

Programme Day 2 Retail transformationWednesday 9th September 2015

HAVE YOUR SAY!An evaluation form will

be emailed to you after

the congress Programme correct at time of publishing

The Customer Pulse Report 2015 shows consumers are becoming less tolerant of service issues, while the number of delivery options and the online returns experience are starting to dictate shoppers’ choice of retailer. Consumers will switch retailer if they’re not offered or receive the service they expect.

To download your copy of our Customer Pulse Reports please visit jda.com/cpr2015

Today’s retail supply chains must handle many more fulfillment locations, increased singles picking for customer orders and must also offer choice and convenience. In addition, they must operate flawlessly through yearly peaks and troughs. Such complexity represents a disruptive change to those supply chains of yesteryear.

Understand the omni-channel customer

JDA SoftwareTelephone: +44 (0)1344 354500 | Email: info@jda.com | Visit jda.com

8 WORLD RETAIL CONGRESS 2015 #WRC2015 www.worldretailcongress.com

Programme correct at time of publishing

14:00-14.55

CEO PROGRAMME(By invitation only)

CEO Leadership Workshop World Retail Congress has commissioned

Oxford University’s Säid Business School

to build a short programme of leadership

workshops for Retail CEOs

Dr Jonathan Reynolds, Academic Director,

Oxford Institute of Retail Management,

Säid Business School

Dr Alan Treadgold, Global retail advisor and

Advisory Board member, Oxford Institute of

Retail Management

14:00-14.55

Choice of 4 business streams

STREAM A

Future Retail Strategies

Learning from the retail

disruptors’ new business

models A highly interactive session with three

ground-breaking retailers, discussing

how they are leading and growing their

businesses. How do they diff erentiate

themselves from traditional retail models?

Moderated by Andrea Weiss,

Founder of The O Alliance, former Chairman

of Grupo Cortefi el

Sarah LaFleur, Founder & CEO, MM. LaFleur

Claire Chambers, Founder & CEO, Journelle

Caroline Gogolak, President, Carbon 38

STREAM B

International Retail

International expansion:

Answering what, when,

and how? An interactive discussion that debates

and discusses how to achieve sustainable

international growth

Moderated by Alex Cara,

SVP – Group Retail, Pandora

Tobias Wasmuht, MD, SPAR China, International Retail Director,

SPAR International

James Batham, Partner, Eversheds LLP

Franco Manna, President,

Group Sebeto – Rossopomodoro

Brendan Dorrian, Head of Business

Development, Fawaz Alhokair

STREAM C

Customer Centric Retailing

The connected store –

challenge or opportunity? How are progressive retailers turning their

attention to equipping their stores and their

store associates with technology for the

next phase of interconnected shopping and

creating a truly customer centric experience?

Moderated by Terry Duddy, Former CEO,

Home Retail Group

Henri Seroux, Senior Vice President,

Manhattan Associates

Mario Maiocchi, CEO, Mondadori Retail

Amaury Demode, Group Omnichannel

Director, Lacoste

STREAM D

Sustainable Business Models‘Facing the truth: ecommerce destroys

retail value.’ What can retailers do to build

sustainable margins in an omnichannel age?

An interactive debate on this vital topic

Moderated by: Marc de Speville,

CEO, Strategic Food Retail

Jean Jacques van Oosten, CDO, Rewe Group

Jianbo Li, President, Yonghui

Oliver Vernon-Harcourt, Lead Omnichannel

Director, Deloitte UK

15:00-15.55

BUSINESS STREAMS

STREAM A

The Omniconsumer

is always right Technology is changing the way we live

our lives forever including off ering new

and diff erent ways to shop. Today’s

Omniconsumer is also adapting fast and

retailers now have to understand them even

more in order to stay at the leading edge of

the shopping experience.

Moderated by Mathieu Loury, Group of Head Merchant Solutions,

MasterCard

Speakers include: John Edgar, CFO,

Harrods

Eugene Roman, CTO,

Canadian Tire Corporation

Miriam Lahage, Chief Merchant, Navabi

STREAM B

Round Table Think Tanks –

International expansion Worldwide retail associations and retail

experts join to explore key challenges and

opportunities of international expansion.

Topics will discuss localisation, the global

value chain, the most interesting markets

for growth and share best practice advice on

how to navigate international growth. Round

Tables hosts will lead the discussions on

each of the tables.

Main Moderator: Carl Miller,

Managing Director,

Global Retail Insights Network

Round table Hosts: Sami Kariyo,

Chairman, Penti and Chairman,

The Turkish Retail Association

Kelly Stickel, CEO, Remodista Think Tank

Glen Richardson, CMO, Fruugo

Matthew Cannon, Board Member, GRIN

Samantha Kent, Director International

Commerce, Thrillist Media Group

Lucy Wu Ruiling, Vice President,

China Chain Store and Franchise Association

(CCFA)

STREAM C

What can we do to recapture

our customers’ loyalty? A panel discussion that explores the new

ideas and programmes that retailers are

developing to build customer loyalty

Martin Newman, CEO, Practicology, and

NED, White Stuff , Conviviality plc

David Johnston, Group COO, Aimia

Jerry Black, CDO, Aeon Group

Dimitrios Tsivrikos, Consumer Psychologist

STREAM D

How do we kick the

discounting habit?An enlightening discussion examining how

retailers can break away from promotional

fatigue to create a more sustainable growth

strategy

Moderated by George Lawrie, Vice President and Principal Analyst,

Forrester Research

Marco Messini, Chief Distribution and

Sales Offi cer, United Colors of Benetton

Matthew Cook, General Manager,

Athletes World

Jeff Moore, Chief Science Offi cer, Revionics

Mauro Muraro, Head of Customer

Relationship Marketing, Market Research

and Price Strategy, METRO Cash and Carry

Cédric Ducrocq, CEO, Dia-Mart Group

Richard Millar, Business Development

Director, Argos

16:00-16.30 Afternoon Networking Break

16.30 Plenary

The Future of RetailIn recent years, METRO GROUP has

changed at least as much as the retail

environment it is operating in. The

once procurement-driven company

has turned into a strongly customer-

focused company – even if it still

has some way to go, the progress

and successes of the transformation

process are becoming increasingly

apparent. Adding the central role of

innovation to this transformation

process, METRO GROUP is about to

navigate into the future of retail.

Olaf Koch, CEO, METRO GROUP

16.50

What is the future

for luxury brands?Leading luxury retailers and experts

will off er their thoughts on the state

of play in the luxury retail market and

their perceptions on what the luxury

consumer of today is expecting of

luxury brands

Opening remarks and panel facilitator:

Raff aello Napoleone, CEO, Pitti Immagine

and Interim President, Yoox Group

Daniel Piette, Chairman,

LVMH Investment Funds, Member of

Executive Committee, LVMH

Jean Christophe Babin, CEO, Bulgari

Carlo Capasa, CEO, Costume National,

President, The Camera Nazionale Della

Moda Italiana

Laurence-Anne Parent, Senior Partner

and Managing Director - Worldwide Retail &

Luxury Sector Leader, Advancy

17:30 Transforming China

Transforming a retail leader

in China to compete with the

online giantsDu Juan, Chair, Gome

17.40

How the Chinese consumer

is changing retailChina’s consumers have embraced modern

retail, international brands and now

increasingly, m-commerce. Jingming Li, who

heads Alibaba’s Ant Financial in the US,

gives a keynote presentation on the changing

Chinese consumer and what it means for

retailers.

Jingming Li, Group VP & Head of US,

Ant Financial Services Group (Alibaba

Group affi liate)

18.00

End of Day Two

19.00Exclusive networking reception for the

International Women in Retail Group

Hosted at the Bulgari fl agship store in Rome

(By Invitation Only)

Programme Day 2 Retail transformationWednesday 9th September 2015

What’sthe worldmaking today?

10 WORLD RETAIL CONGRESS 2015 #WRC2015 www.worldretailcongress.com

Programme correct at time of publishing

Programme Day 3The Future of RetailThursday, 10th September 2015

07:45Registration for Breakfast Briefi ngs

07.45-8.30

Breakfast Briefi ng

From relevance commerce

to relevant output

Sanjeev Sularia, CEO and Co-founder,

IntelligenceNODE

07.45-8.30

Breakfast Briefi ng

Google Briefi ng

By invitation only

07.45-8.30

Breakfast Briefi ng

E-Exporting Breakfast Briefi ng:

UK Trade & Investment:

A digital perspective of the Central &

Eastern Europe landscape and its growing

importance as a Pan-European growth

strategy

Speakers: Denise Harris-Williams,

Deputy Director, Consumer & Retail

Directorate, UK Trade and Investment

Edward Donald, Omni Channel/

e-Commerce Retail Specialist,

UK Trade & Investment

Bozena Nawara-Borek, Key Account

Manager Corporate Partnership, Allegro

08:40 Plenary

Welcome from the ChairBabita Sharma, International Broadcaster

and Journalist

08:45

A digital native’s vision

of the futureAn opening keynote from one of the

world’s most outstanding digital natives

giving his views on how he sees the

creation of new, disruptive businesses.

William Wolfram, Founder, DealDash

and Country winner of the World

Entrepreneur of the Year 2014 (Finland)

09.05

The next technology waveThe Congress is delighted to welcome

Jonathan Alferness, Google’s leading

retail executive to present on the next

technological developments that will

impact on retail

Jonathan Alferness, Global VP of Shopping

Products, Google

09.30

How will the next phase

of Internet development

impact retail?A not-to-be-missed keynote address from

one of the most important people who

have helped to create our digital age

Sir Tim Berners-Lee, Inventor of the

World Wide Web, Chairman of the

World Wide Foundation

10:00

Q&A with

Sir Tim Berners-LeeFollowing on from his keynote address,

Sir Tim will engage in conversation with

some leading online retailers before taking

questions from the audience

Panel led by Sir Tim Berners-Lee,

Inventor of the World Wide Web,

chairman of the World Wide Foundation

Xavier Court, Co-Founder, Vente Privee

Sacha Poignonnec, Co-Founder, Jumia and

Co-CEO, Africa Internet Group

10:30

Morning Networking Break

And Refreshments

11.15 -12.05

CEO PROGRAMME(By invitation only)

Private round table meeting

with Sir Tim Berners-Lee

Sir Tim Berners-Lee, Inventor of the

World Wide Web, Chairman of the

World Wide Foundation

Introduced by: Marc Hafner, CEO,

Revionics

11:15-12:05

Choice of 4 business streams

STREAM A

Future Retail Challenge

College teams from around

the world present their ideas

in response to the future retail

challenge brief to a judging

panel of senior retail executives

and experts.

Teams include: Fashion Institute of

Technology, New York, Fashion Retail

Academy, London, Hong Kong

Polytechnic University, Keio University,

University of Ancona

Judged by: Bernie Brookes, CEO,

Edcon Group

Gilbert Harrison, Chairman, Financo

Touker Suleyman, Chair,

Low Profi le Group

STREAM B

Sustainable Business ModelsThe global search for retail

innovations

Revealing the highlights of a major global

survey to fi nd the very best examples

of online, offl ine and cross-channel

innovations followed by insights from

two disruptive retailers presenting their

concepts.

Moderated by Fabrizio Valente, Founder,

Kiki Lab – Ebeltoft Italy

Fabio Pasquali, CEO, Dr. Fleming

Diederik van Gelder, Founder,

Bilder & De Clercq

STREAM C

Vision 2020Department Stores’ vision of

the future

Many department stores have

surprised their critics by becoming

true omnichannel retailers. But how

do they ensure they remain relevant to

tomorrow’s customers?

Moderated by: Michael Poynor, Founder

and Managing Director, Retail Expertise

Alberto Baldan, CEO, La Rinascente

Gonzalo Somoza, CEO, Falabella

Department Stores

Wendy Wang, Vice President,

Wangfujing Department Store

STREAM D

Future Retail StrategiesTransforming food and fashion:

The twin pillars of retail

Transformation in food and fashion is

accelerating rapidly driven by a major

shift in consumer attitudes, the rise

of digital channels, and, above all, the

pressure to create a business model

focused on rapid innovation. It means

we are seeing a unique moment in time

where the two biggest sectors in retail,

food and fashion (including the

important luxury sector), undergo

complete transformation. This special

session will bring together industry

experts and retailers to discuss the

lessons from across these key sectors.

Rune Jacobsen, Senior Partner and

Managing Director – Global Retail Sector

Leader, The Boston Consulting Group

Richard Simonin, Chairman,

Group Vivarte

Paul Charron, Chairman,

Campbell’s Soup Company

12:10-13.00

CEO PROGRAMMEPrivate round table discussion

on transformation and retail

leadership

12:10-13.00

BUSINESS STREAMS

STREAM A

The Innovation Hub Pitch Off

Carefully curated by a specialist jury of

retailers, hear elevator pitches from the

world’s most impressive start-ups on the

innovative solutions they are developing

for retailers today.

Judges: Daniel Bobroff , Investment

Director, ASOS

Touker Suleyman, Chair,

Low Profi le Group

James Bidwell, Owner and CEO,

Springwise

In the global world of retail, your customers will keep moving fast. We’ll keep you in control.

In the constantly evolving global retail landscape, you need a cutting-edge commerce platform that keeps you grounded. The Demandware Commerce Cloud lets you keep pace with innovation, customer expectations and your own ambitions. Demandware enables you to move faster, so you are always in control. One Commerce Platform. Always ahead of the game.

info@demandware.comdemandware.com

12 WORLD RETAIL CONGRESS 2015 #WRC2015 www.worldretailcongress.com

STREAM B

Can retailers recover consumer

trust? Why CSR matters more

than ever

A discussion on the preparedness of

retailers to respond to the daily pressures

of operating in a globalised world with

activised consumers

Michele Petruzziello, Associate Director

– Fashion, Luxury and Lifestyle Industry,

World Economic Forum

Sunil Chainani, CEO, Fabindia

Mathieu Delcourt, Head of Advertising,

Intermarché

STREAM C

An outsider’s perspective:

How do you put innovation at

the heart of your business?

Leaders from a range of industries provide

thought provoking perspectives on how

they are embracing and encouraging

innovation in their businesses

Moderated by Sean Pillot de Chenecey,

founder, Brand Positive

Anne Van Merkensteijn, Communications

Director, Kiko

Ilan Benhaim, Director of Strategy and

Innovation, Vente Privee

Hari Shetty, Vice President and Global

Head of Retail, Wipro Technologies

Oskar Hartmann, Founder and President,

KupiVip Group

Matteo Alessi, Executive Vice President

and International Sales and Development

Director – Europe & USA, Alessi

STREAM D

Can RFID Revolutionise

Multiple Retail Sectors?

How the RFID revolution in apparel is

paving the way to new retail categories.

Kim Phillips, Head of Packaging,

Marks and Spencer

Francisco Melo, VP - Global RFID, Retail

Branding and Information Solutions,

Avery Dennison

13:00-14:25

CONGRESS LUNCH –

Networking Hall

13:00-14:25 Hall of Fame Lunch

(by invitation only)Recognising the lifetime achievements of

the true legends of the retail world, those

long-serving pioneers who have founded

and led modern retailing’s greatest

companies and brands

13:00-14:25 Lunch Briefi ng

led by Stora Enso

Packaging Solutions

Future of Online retail

packaging – 2016 and beyondThe increase of online retail opens up

opportunities for retailers and brand

owners to utilize packaging as a key

vehicle for increasing sales, reducing

costs and increase the shopper brand

experience. This implies retailers and

brand owners need to adopt their

packaging strategy and designs for online

shopping and home delivery. To exemplify

the role of packaging design we will

illustrate online retail packaging concepts

for key retailer categories.

Gilles Nieuwenhuyzen, EVP,

Head of Packaging Solutions, Stora Enso

Packaging Solutions

14:30

Empowering A Global Brand

To Lead And Succeed In The

Next Generation Of RetailHow Coca-Cola is adapting company

culture, mind-sets and processes to

navigate disruption and transformation in

the retail landscape

Julie Hamilton, Chief Commercial Offi cer,

The Coca-Cola Company

14:50

Retail CreativityA dynamic, captivating session exploring

how retailers and brands are evolving to fi t

the entitled consumer’s changing lifestyle.

Kate Ancketill, CEO and Founder,

GDR Creative Intelligence

15:15

Super cities: The future of

retail in the growing urban

metropolisBringing together retail giants from some

of today’s megacities, architects and

academics we explore how the developing

urban metropolis is set to change the face

of retail tomorrow.

Session introduced by Paul Finch,

Programme Director,

World Architecture Festival

Massimiliano Fuksas, Founder,

Studio Fuksas

Mohi-din Bin Hendi, Chairman, Binhendi

Enterprises

15:45 Afternoon Networking Break

16:15 Digital disruptors opening

engaging physical stores—a

new view on omnichannelWarby Parker, Birchbox, Bonobos, Rebecca

Minkoff and others bet on engaging

physical stores as the way forward,

while innovative retailers like Nordstrom

fi nd ways to partner with them. Hear

from experts at The Wharton School,

McKinsey’s Periscope and the co-founder

of Birchbox on how physical stores matter

more than ever in the omnichannel

equation.

Moderated By: Linda Shein, Managing

Director, Jay H. Baker Retailing Center –

The Wharton School

Panellists:Hayley Barna, Founder, Birchbox

Channie Mize, Retail Sector General

Manager, Periscope, a McKinsey Solution

16:45

Transformational retail

leadershipRetail leaders are under increasing

pressure to lead the transformation of

their businesses. This special keynote

by one of the world’s leading experts in

transformation leadership will provide

invaluable help.

Chris Roebuck, Professor of

Transformational Leadership,

Cass Business School

Programme correct at time of publishing

Programme Day 3The Future of RetailThursday, 10th September 2015

17:15

Closing remarks

from the Chair

17:20

End of Congress Day 3

19:00 - 00.00

Congress Closing Gala and

World Retail Awards

See Page 13 for ticket details

www.worldretailcongress.com WORLD RETAIL CONGRESS 2015 13

Important Venue InformationThe Conference Venue

Rome Cavalieri, Waldorf Astoria Hotels & Resorts, Via Alberto Cadlolo, 101, 00136 Roma, ItalyPhone: +39 06 35091

Cloakroom

The cloakroom is located on the left hand side of the entrance to the exhibition, and will be open during the event opening times.

Internet Access

There is complimentary WiFi access for delegates throughout the Congress:Network name:WorldRetailCongressPassword:WRC2015

Toilets

Toilets are located next to the cloakroom.

Fire Procedures

In the event of a fi re, or on hearing the fi re alarm, please remain calm and wait for instruction. If an evacuation is necessary you will hear an announcement broadcast over the public address system. Use the nearest Emergency Exit route to the appropriate assembly point. Cavalieri fi re wardens will be on hand to assist with the evacuation

If you have confi rmed to attend the World

Retail Awards on the 10th September, please

collect your ticket from the Awards ticket

collection desk at registration.

If you would like to purchase a ticket,

please visit the registration desk.

Medical Emergencies

In the event of a medical emergency contact the nearest congress team member, Cavalieri staff or Security.

Badges

You have been issued with a name badge at registration. For security reasons, and as a courtesy to other delegates, please ensure that you wear this at all times. If you misplace your badge, please ask for another one at the registration desk.

Congress Team

Staff at the congress registration desk will be happy to deal with any queries you may have. If we receive any messages for you, these can be collected from registration.

Mobile Phones

As a courtesy to the speakers and other delegates, please turn your phones to silent or off whilst in sessions

Personal Belongings

Please keep your valuables and working materials with you at all times. We would advise you to put your name on your printed event guide and congress notes as we may not be

able to replace these if lost. We regret that World Retail Congress, i2i Events Group and the venue cannot be held responsible for any loss or damage to your property.Please be advised that laptops or any items of signifi cant value cannot be stored in the cloakroom.

Speaker Presentations

Speaker PresentationsAs a delegate at World Retail Congress, you are entitled to access all speaker presentations that have been authorised for general distribution. These will be available one week after the event with the following link:www.worldretailcongress.com/presentationsPlease log in using your email address and the password: WRC2015

Q&A

Please feel free to ask your questions to the chairman or speakers. Please raise your hand and wait for the microphone to reach you and state your name and organisation before asking your question.

People around the world shop in a variety of ways,

through an increasing number of channels and

destinations. Today’s connected consumer is faced with

more choice and more opportunity than ever before and

this choice isn’t an “either/or” situation but an “and/and”

experience. The days of single channel shopping are long

since over and the challenge and opportunity ahead of us

is how we understand and navigate in this new normal.

We all know that the simpler the experience the more

we will engage with it but simplicity alone is not the key.

Personal, relevant, safe and cost effective are all important

drivers for turning a potential buyer into a loyal, returning

customer. The need to understand what drives people to

a particular retail experience is the challenge.

Our ability to drive meaningful change and innovation

at point of purchase isn’t driven by sensational headlines

but by combining insights from 43 billion transactions

with innovative payment technologies. Through this

MasterCard is helping retailers of all sizes drive growth and

customer engagement across physical and digital channels.

We’re powering frictionless, personalized innovations to

enable consumers to pay securely anywhere and on any

device, including contactless payments, mobile wallets

and other technologies that create more seamless user

experiences for shoppers and efficiencies for retailers.

Ultimately, our technologies provide safe, convenient

and easy ways for shoppers to pay and for merchants

to be paid. We know that how people pay and shop is

changing; roughly two-thirds of consumers say they carry

less cash than they did five years ago, so it’s no surprise

that 30% of consumers say they spend 30% less in stores

that don’t accept payment cards.

As new and exciting payment methods emerge, it’s

essential that they are built on a solid foundation of

security. Fraud remains a fact of life – and a major

concern for consumers and merchants alike. Our

mission is to stay a step ahead and we do this by investing

heavily in security innovations which use a host of new

technologies including biometric authentication because

secure payments need to be simple to use and constantly

evolving to stay ahead of the fraudsters. The ability of

MasterCard to enable safe and secure transactions across

devices extends to merchants of all sizes.

With the broad adoption of mobile devices around the

world, mobile technologies have emerged as a powerful

tool for shop owners of all sizes. As a fast, easy and

inexpensive point-of-sale device that can be used literally

anywhere, mobile technologies have the potential to open

up new channels of economic growth for merchants and

enable them to meet the demands of consumers. We’re

committed to making this possible for any merchant,

from the largest big box retailer to the smallest street

vendor, around the globe.

At this year’s World Retail Congress we are looking

to user data, insights and expertise to foster the

conversations and actions that will help all those who

operate in the dynamic and fast moving retail ecosystem

to build successful, secure and simple retail experiences

for today, tomorrow and beyond.

Join the conversation @MasterCardNews #WRC2015

FROM OMNICHANNEL TO OMNISHOPPERTHE RETAIL EVOLUTION CONTINUES

CARLOS MENENDEZ EXECUTIVE DIRECTOR,

INTERNATIONAL MARKETS, MASTERCARD

www.worldretailcongress.com WORLD RETAIL CONGRESS 2015 15

Partner Profi les

Planet RetailGlobal Insight Partner

UK Trade & InvestmentKey Partner

Kiki Lab – Ebeltoft ItalyItalian Advisory Partner

UK Trade & Investment is the

government department that helps

UK-based companies succeed in the

global economy. We also help overseas

companies bring their high-quality

investment to the UK’s dynamic

economy, acknowledged as Europe’s best

place from which to succeed in global

business.

UK Trade & Investment off ers expertise

and contacts through its extensive

network of specialists in the UK, and in

British embassies and other diplomatic

offi ces around the world. We provide

companies with the tools they require to

be competitive on a world stage..

We are experts in Retail areas, Retail

channels and customers’ expectations

of many diff erent categories, helping

our Clients to improve their success

with consultancy (new concepts,

improving existing concepts, cross-

channel strategies, …); research (Mystery

Shopping, customer behavior, …) and

training. Kiki Lab is the Italian member

of Ebeltoft Group, a network established

in 1990 that today connects 23 Retail

consulting fi rms all over the world. Kiki

Lab is a partner of WRC since its launch

in 2007 and the CEO/founder Fabrizio

Valente is an expert Juree for the WRC

Awards.

Planet Retail has been the world’s leading

retail analyst fi rm since 1995 and provides

unrivalled global intelligence, analysis,

news and data covering more than 9,000

retail operations across 211 markets. Our

unparalleled knowledge of the global

retail scene provides suppliers, investors

and retailers with critical insights that

create competitive advantage. Planet

Retail delivers global insights which

help our clients identify key investment

opportunities ahead of their competitors

and minimise risk. Our long-established

relationships with key retailers mean you

get the complete inside track with our

sales, market share and store number

forecasts.

MEDIA AND ASSOCIATION PARTNERS

View the full list of supporters: www.worldretailcongress.com/supporters-associations

Sharpen up your online order fulfillment or customers will vote with a click of the mouse

According to figures from the Centre of Retail Research, the European e-commerce market will be worth €185.39 billion by the end of 2015.

At the same time, customers’

expectations are growing and there

are indications that they are becoming

less tolerant of fulfillment failures. The

annual JDA Customer Pulse Report has

shown that shoppers across Europe have experienced a number of problems with online orders over the last 12 months.

UK GERMANY SWEDEN

47% 48% 38%

% of customers that have experienced a problem with online

orders in the last 12 months

More worryingly, a significant number indicated they would be likely to switch to an alternative retailer as a result of a poor fulfillment experience!

% of customers that would switch to an alternative retailer as a result of

a poor fulfilment experience

UK GERMANY SWEDEN71% 65% 73%

From our experience, we know that the

increasing complexity of fulfillment

is a challenge for retailers; however,

it is clear that customers have no

reservations about taking their

business elsewhere if they are not

satisfied with the service they receive.

The importance of excellent service,

together with good value and flexibility

in delivery options, cannot be

underestimated. Indeed, the Customer

Pulse Report indicates that customers

are demanding even greater flexibility

and convenience when it comes to

the delivery of orders. Increasingly consumers are choosing to shop with retailers that offer multiple delivery options.

UK GERMANY SWEDEN

46% 29% 32%

% of customers choosing to shop with retailers that offer multiple

delivery options

Internet shoppers value having choice

and options around the delivery of

items and are prepared to vote with

a click of their mouse; speed is not

always of the essence. It is clear that

retailers must develop their capability

to offer multiple delivery options and

increased choice to shoppers.

Equally, the returns experience is playing a greater role in shoppers’ retail choices. While the omni-channel

environment allows customers to

purchase products how, where and when

they want to, it’s clear that customers

are demanding the same flexibility when

it comes to returning products.

% of customers that said the returns experience played a role in

their choice of retailer

63%78%69%

UK

GERMANY

SWEDEN

Expectations are rising and tolerance

for poor performance is decreasing.

As such, retailers must ensure that

they have the capability and flexibility

built into their supply chains to meet

customers’ expectations. To carry out

online fulfillment profitably, retailers

must think hard about the configuration

of their supply chain and will need to

become much smarter about how they

use their key assets of staff, stores and

inventory to fulfill customer requests

in an intelligent way. The journey will

be a difficult one, requiring a much

more sophisticated and complex

operation supported by robust planning

and intelligent fulfillment execution.

This will be the key battleground for

retailers globally in the next five years.

To download your copy of our Customer Pulse Reports please visit jda.com/cpr2015

www.worldretailcongress.com WORLD RETAIL CONGRESS 2015 17

MasterCard, www.mastercard.

com, is a technology company

in the global payments industry.

We operate the world’s fastest

payments processing network,

connecting consumers, fi nancial

institutions, merchants,

governments and businesses

in more than 210 countries

and territories. MasterCard’s

products and solutions make

everyday commerce activities

– such as shopping, traveling,

running a business and

managing fi nances – easier,

more secure and more effi cient

for everyone. Follow us on

Twitter @MasterCardNews, join

the discussion on the Beyond the

Transaction Blog and subscribe for

the latest news on

the Engagement Bureau.

www.mastercard.com

At JDA, we’re fearless leaders.

We’re the leading provider of

end-to-end, integrated retail

and supply chain planning and

execution solutions for more

than 4,000 customers worldwide. 

Our unique solutions empower

our clients to achieve more by

optimizing costs, increasing

revenue and reducing time to

value so they can always deliver

on their customer promises. 

Using JDA, you can plan to deliver

www.jda.c

The Consumer Business

specialists in Deloitte’s global

network combine deep industry

experience and understanding

of regional markets to help

retailers and consumer products

companies around the world

succeed wherever they operate.

These professionals provide

audit, tax, consulting, and

fi nancial advisory services to both

public and private companies, and

they are unifi ed by a collaborative

global culture that fosters

integrity, outstanding value to

markets and clients, commitment

to each other, and strength from

diversity.

www2.deloitte.com/uk/en.html

Aimia is a data-driven marketing

and loyalty analytics company.

We provide our clients with the

customer insights they need to

make smarter business decisions

and build relevant, rewarding

and long-term one-to-one

relationships, evolving the value

exchange to the mutual benefi t of

both our clients and consumers.

With close to 4,000 employees in

20 countries, Aimia partners with

groups of companies (coalitions)

and individual companies to

help generate, collect and

analyze customer data and build

actionable insights.

Our clients are diverse, and we

have industry-leading expertise

in the fast-moving consumer

goods, retail, fi nancial services,

and travel and airline industries

globally to deliver against their

unique needs.

www.aimia.com

Demandware, the category

defi ning leader of enterprise

cloud commerce solutions,

empowers the world’s leading

retailers to continuously innovate

in our complex, consumer-driven

world. Demandware’s open cloud

platform provides unique benefi ts

including seamless innovation,

the LINK ecosystem of integrated

best-of-breed partners, and

community insight to optimize

customer experiences. These

advantages enable Demandware

customers to lead their markets

and grow faster.

www.demandware.com

IBM brings together deep retail

industry experience, software,

business consulting, research

and technology to help Retailers

fi nd innovative ways to solve

their most critical business

problems.  We help you deliver

personalized interactions,

diff erentiated experiences,

tailored assortments to gain

competitive advantage to drive

profi table growth.

www.ibm.com/uk/en/

Periscope™, a McKinsey Solution,

off ers a suite of solutions

that accelerates and sustains

commercial transformation

for businesses. The company

leverages McKinsey IP and best-

in-class technology, enabling

clients to get transparency into

big data, access actionable

insights and embed new ways

of working that drive lasting

performance, improvement, and

a sustainable 2-7% increase in

return on sales (ROS). With a

truly global reach, Periscope is

a unique solution as a service

comprising ongoing data

management, software tools,

analytical insights creation

plus expert and capability-

building support. The portfolio

of solutions comprises price &

margin optimization, category

& merchandising optimization

and insights foundation. These

are complemented by custom

capability building programs.

www.periscope-solutions.com

Revionics is a proven leader

in End-to-End Merchandise

Optimization solutions. Over

40,000+ retail locations around

the world optimize with Revionics

across 18M+ products and

2.2B+ sku/store combinations

are modeled weekly. Revionics

empowers retailers around the

globe to profi tably execute

a data-driven omnichannel

merchandising strategy by

integrating actionable analytics

with their business objectives

to boost loyalty and earnings.

Delivered on a scalable, SaaS-

based platform, Revionics

solutions off er real-time insights

and dynamic decisions at speed,

scale and frequency, while

delivering the highest ROI.

To learn more, visit 

www.revionics.com

Congress Sponsors

FOUR STAR SPONSORS

FIVE STAR SPONSORS

To read more about the future of retail visit www.futurereadyretail.com/whitepaper or come and talk to us on stand B120

Future Ready Retail: Connecting With Millennials Across Borders

We live and work in an increasingly homogenised market of global brands, single currencies and common languages. Geographic barriers are falling to the overwhelming force of the Internet and global corporations.

networks and channels. With technology lowering the barrier to entry to new suppliers, new services and new products, there is simply more choice and consumers are taking it.

international study of 7055 millennials between the ages of

behaviour provides clear direction on what is required from retailers and brands to deliver and sustain international success. Here are some of the research highlights:

57% of millennials don’t care which country they shop from

Careful consideration needs to be given to logistics arrangements to facilitate speedy delivery.

77% of millennials have made purchases based on

social recommendation

The power of social is proven to deliver results, but leveraging it requires careful targeting, paying attention to geographic, social and age related preferences. A strong presence on Facebook is a good start, but the rapid growth of other channels - and the complete domination of domestic social networking providers in China - shows that social strategies need to be closely tailored to local audiences in order to succeed.

79% of millennials say they would only buy certain items

if they were recommended or reviewed

Millennials are open to recommendations from anywhere, but they are absolutely clear that this information plays a major role in their buying decisions. The level of dependence on recommendations varies between markets and territories.

Australia in particular, your market will be sorely limited

97% of millennials say there are things that will make

them loyal

Instead the core functions of price, delivery and availability are what matters. Although it does vary by region:

Returns policies are a priority in Germany and China

Easy payment options are essential in Germany

The tension between retailers and millennials

the millennial customer, and the brands and retailers that serve them.

in every country around the world millennials report that the companies cannot keep up with them as they leap between products and trends, platforms

and reliably, is a vital component in the ability to attract and retain customers. This is fundamental in generating the social media buzz, reviews and recommendations that now outweigh

The second tension is around relationships. These consumers have shown that wherever they are in the world, they cannot be bought through advertising or endorsements. Relationships with them must be earned. Brands and retailers must engage millennials in a conversation about how they want to interact through constant experimentation. That engagement clearly needs to take account of the variations in behaviour between geographies. Millennials around the world are seeking to shop with businesses that

their needs and desires, but that underpin this culture of experimentation with a strong core of customer service.

www.worldretailcongress.com WORLD RETAIL CONGRESS 2015 19

Advancy drives strategy to

results with business solutions

that create impact. We stand

for innovative and pertinent

judgment with tailor-made ideas

that give a competitive-edge

and create value. Our clients

view us as a special-forces unit

able to solve complex issues

in demanding environments.

We help our clients revitalize

their market positioning

and business model (growth

strategies, margin war plan,

multichannel marketing, category

management, route-to-markets)

and implement them (supply

chain, restructuring production

capacities, pricing, organization).

From our offi ces in Paris,

Shanghai, Sydney, São Paulo and

Chicago we bring solutions to the

most complex issues facing our

clients in the Retail and Luxury

sectors worldwide.

www.advancy.com

Avery Dennison RBIS, a global

leader in apparel and footwear

industry solutions, is a $1.6

billion division of Avery Dennison

(NYSE: AVY).  Avery Dennison

RBIS provides intelligent

creative and sustainable

solutions that elevate brands

and accelerate performance

throughout the global retail

supply chain.  We elevate brands

through graphic tickets, tags

and labels, embellishments

and packaging solutions that

enhance consumer appeal.  We

accelerate performance through

RFID enabled inventory and

loss prevention solutions,

price management, global

compliance, and brand security

solutions. Based in Westborough,

Massachusetts, Avery Dennison

RBIS responsibly serves the global

marketplace with operations

in 115 locations, 50 countries,

across 6 continents. For more

information, visit

www.rbis.averydennison.com

The Boston Consulting Group

(BCG) is a global management

consulting fi rm and the world’s

leading advisor on business

strategy. We partner with clients

from the private, public, and not-

for-profi t sectors in all regions

to identify their highest-value

opportunities, address their

most critical challenges, and

transform their enterprises. Our

customized approach combines

deep insight into the dynamics

of companies and markets

with close collaboration at all

levels of the client organization.

This ensures that our clients

achieve sustainable competitive

advantage, build more capable

organizations, and secure lasting

results. Founded in 1963, BCG

is a private company with 81

offi ces in 45 countries. For more

information, please visit

www.bcg.com

Eversheds LLP is recognised as

a market leading law fi rm, and

our retail team has been awarded

a Tier 1 ranking year on year by

Chamber Legal Directory for its

knowledge and expertise within

the sector.

Our dedicated international retail

team works with a number of

leading global retailers which

allows us to understand the

increasingly challenging market

the sector faces. We off er a full

suite of legal services required by

retailers to navigate this rapidly

changing landscape, including

strategic advice on international

expansion and technology

platforms.

Visit our Consumer hub, follow us

on Twitter @Consumeversheds

and subscribe to our latest legal

updates.

www.eversheds.com

First Insight is the world’s leading

solution provider empowering

brands and retailers to design,

select and price new, winning

products.

The First Insight solution gives

designers, merchants and

planners insight into consumer

demand and optimal entry price

points for new products.  This

insight is delivered by applying

predictive analytic models

to online data collected from

thousands of consumers within

48 hours.  Results have been

proven to be more accurate than

in-store testing and are delivered

with speed and scale.

First Insight’s customers include

leading department stores,

specialty and luxury retailers,

sporting goods, home, jewellery

and footwear companies.

www.fi rstinsight.com/

Google is a global technology

leader focused on improving

the ways people connect with

information. Google’s innovations

in web search and advertising

have made its website a top

Internet property and its brand

one of the most recognized in the

world. Learn about how Google

is connecting retailers with

consumers as they shop here.

www.google.co.uk/

InMoment™ is a cloud-based

customer experience (CX)

optimisation platform that gives

companies the ability to listen to

and engage with their customers

to improve business results

through better experiences.

Through its Experience Hub™,

InMoment provides Voice of

Customer (VoC), Social Reviews

& Advocacy, and Employee

Engagement technology, as well

as strategic guidance and tactical

instruction, support, and services,

to 350 brands across 25 industries

in 128 countries. The company is

the leading VoC vendor for the

retail, hospitality and contact

centre sectors, with deep domain

expertise in Healthcare, B2B,

leisure and numerous other

business categories.  For further

information please visit

www.inmoment.com

or call us on

+44(0) 121 632 2240

+44(0) 121 632 2240

IntelligenceNODE is a big

data analytics lab based

out of Mumbai, London and

Sofi a delivering pricing and

merchandising analytics

to brands and retailers

worldwide. Our retail coverage

spans over 750 million products

across 800+ retail categories for

over 110 thousand brands

www.intelligencenode.com

The “Nation’s Mall” destined to

the largest retail experience in

Qatar when it opens its doors

in the last quarter of 2015,

the Mall of Qatar, will bring

together world-class luxury

brands, innovative and inspiring

architecture, easy accessibility,

fascinating new entertainment

concepts and signature

restaurants spread across 4

million square feet of built area.

http://www.mallofqatar.com.qa/

THREE STAR SPONSORS

20 WORLD RETAIL CONGRESS 2015 #WRC2015 www.worldretailcongress.com

Manhattan Associates brings

companies closer to their

customers. We design, build and

deliver market-leading Supply

Chain Commerce Solutions

that drive top-line growth by

converging front-end sales

with back-end supply chain

execution and effi ciency. Our

software, platform technology

and unmatched experience help

our customers around the world

adapt to the challenges of the

omni-channel marketplace.

www.manh.co.uk/

Stora Enso is a leading provider of

renewable solutions in packaging,

biomaterials, wood and paper on

global markets.

Our aim is to inspire and drive

value for retailers with our paper

and packaging solutions based on

renewable materials.

Our wide assortment of papers

provide solutions for all retail

print needs, while our innovative

packaging solutions off ers

sustainable protection and

promotion for your products - all

to help our customers drive their

sales.

www.storaenso.com/

Textron Aviation is the leading

general aviation authority and

home to the iconic Beechcraft,

Cessna and Hawker brands which

account for more than half of all

general aviation aircraft fl ying.

Customers are backed by the

industry’s largest global service

network including factory-owned,

authorized and mobile service

solutions. Visit

www.textronaviation.com

Wipro Technologies, the global

IT business of Wipro Limited

(NYSE:WIT), is a leading

Information Technology,

Consulting and Outsourcing

company, that delivers winning

business outcomes through its

deep industry experience and a

360 degree view of “Business

through Technology” - helping

clients create successful and

adaptive businesses. Through our

value-driven strategies, Wipro

helps the world’s leading global

retailers do business better by

operating seamlessly across all

channels to create delightful

experiences for customers.

www.wipro.com/

Zebra (NASDAQ: ZBRA) makes

businesses as smart and

connected as the world we live

in. Zebra tracking and visibility

solutions transform the physical

to digital, creating the data

streams enterprises need to

simplify operations, know more

about their businesses, and

empower their mobile workforces.

For more information, visit

www.zebra.com/possibilities.

Planman Consulting is a large

multi interest Consulting and

Business Services corporation

engaging a variety of

organizations, institutions and

enterprises in diverse industry

and government verticals. We

strive to deliver signifi cant

advantages and value to our

clients and partners through

innovative services and fl exible

solutions. 

Planman Consulting’s core

competency remains its

people. The teams that make

up Planman’s project work

forces worldwide comprise

individuals who have developed

competencies in specifi c

industries viz. Management

Education; Marketing Research,

Public Relations, Media and

Events, Advertising & Branding,

HR Consulting: Training &

Development, Manpower

Recruitments; Filmed

Entertainment, Information

Technology Enabled Services,

Financial Consulting and Global

Strategies and Investment

Consulting.

www.planmanconsulting.com

AltaPay is a leading cross border

payment processor that delivers

payment management solutions

to e-commerce businesses across

Europe and the USA. We help

companies scale internationally

by off ering secure and reliable

payment coverage across multiple

sales channels, currencies and

payment methods (including

credit/debit cards, wallets, mobile

payment options, online bank

transfer networks, direct debit,

invoicing, pre-paid, gift cards and

more).

AltaPay specialises in retail, and

serve major clients such as Boozt,

BooHoo.com, Fat Face, Kate

Spade, Bang&Olufsen, Redcoon

and Ecco.

Learn more about our global

service and how it benefi ts your

business by visiting our website

www.altapay.com

or send your enquiry to

sales@altapay.com.

amp is a globally operating,

independent sound branding

agency with offi ces in Munich,

Zurich and Miami. amp’s key

competencies are the creation of

holistic auditory strategies and

concepts for a sustainable brand

recognition and an increased

brand identity. Through the

emotions of music the brand

experience becomes unique,

touching and unforgettable.

amp off ers a wide range of

sound branding elements, from

sound logo to store music, for

the holistic implementation

of an auditory strategy. Each

element can be used individually

or in combination, so the brand

becomes a multi-sensory and

emotional experience at all

relevant touch points such as

online, advertising and at retail.

The sound branding agency amp

has been awarded for its high

quality, innovative and visionary

works with several international

awards.”

www.ampsoundbranding.com

Arc is the Intelligent Activation

Agency within Leo Burnett

Worldwide. Headquartered

in Chicago, Arc provides brands

with innovative, insightful and

imaginative creative solutions

rooted in understanding people

and behavior through the lens of

a shopper. As part of one of the

world’s largest agency networks,

TWO STAR SPONSORS

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Arc boasts 26 offi ces in 22

countries with more than 1,000

employees. Arc works with some

of the world’s most valued brands

including Coca-Cola, Fiat, Adidas,

Samsung, Microsoft, McDonald’s

and P&G.

www.arcww.co.uk/

Cabeau (pronounced CAH-bo)

knows how to make travel easy

and off ers aff ordable luxury to all.

Whether it’s our memory foam

Evolution Pillow or adjustable

Midnight Magic Sleep Mask,

we off er the most innovative

travel pillows, comfort products,

accessories, and on-the-go

gear. Cabeau’s goal is to provide

intelligent comfort to commuters

and jetsetters alike, transforming

coach class woes into a fi rst-

class experience. Once you feel

the diff erence, we hope all your

adventures will be in Cabeau

comfort. For more information,

visit www.cabeau.com

Digital Foodie is a Finnish

software company focusing

on grocery retail in online

environment. Since 2009 Digital

Foodie has grown every-year

and is today a trusted partner

of grocery retailers in Finland,

Russia, Estonia, Latvia, Lithuania

and UK. Our software and services

are in use in thousands of stores

and have daily more than million

users. 

Digital Foodie’s award winning

platform foodie.fm provides

all the tools needed to move

grocery retail into online. We off er

the most advanced consumer

services, web and mobile, with

highly personalised content,

smart shopping lists with family

sharing and one-click-to-cart

recipes. We provide the retailers

with a cost effi cient tablet based

tool for fulfi lling click and collect

and home delivery orders. And we

do understand the importance

of the data and thus provide

our customers and partners

back offi ces with analytics and

continuously help them to plan

the business going forward.  

You can read more about Digital

Foodie and our services at

www.foodie.fm

Gametation is a leading provider

of mobile engagement campaigns

and digital loyalty solutions for

retailers who want to attract

shoppers and grow their sales. 

Gametation’s multi-award

winning products allow retailers

to target specifi c mobile phone

users with fun games to win

prizes that can be claimed either

online or by visiting stores.  In

addition, Gametation’s software

platforms enable it to keep

track of mobile phone users,

providing retailers with user

data and insights that can help

them target users and optimise

the impact of their marketing

campaigns.  Customers include

McDonald’s, Spar UK, 7 Eleven,

Statoil Fuel and Retail, Dansk

Supermarked Gruppen.  

www.gametation.com

We believe in a commercial space

that has an essential role to lay

in social life. Space that off ers

many advantages: the emotion

of “feeling good”, being a part of

the hustle and bustle of urban

life, the therapeutic benefi ts of

free time, the possibility to be

in places where people can show

their culture and identity and

learn the awareness of diversity

and diff erence. With these

concepts in our mind, we design

and manufacture in Italy the

furnishings for large department

stores, shops of every kind, and

off er digital communication

solutions aimed at creating a

close connection between the

retailer and the end client.

We are an Italian company that

works mostly outside Italy, so

we are truly international but do

things “the Italian way”.

gibam.it

“Successful retailers recognize

that today’s shopper

expectations continue to be

shaped by the utility off ered by

digital interaction and mobile

portability. The shop now, how

and when I want, on my device

at my desired speed is now the

norm. At GiftDigital we have given

the plastic gift card and online

promotions a thorough digital

makeover to produce products

tailored to shopper expectations

and retailer engagement data

needs.”

www.gift.digital

The growing markets of Iran

with their spiraling speed,

alongside with the outstanding

geographical and cultural

environment of the country,

provides highly distinguished

opportunities for the brand

owners to commence a lucrative

and profi table business in Iran.

Iran Mall Commercial Co., as a

prominent and well-established

company and a leading mall

operator throughout Iran with

its shopping malls and mixed

uses, intends to facilitate brand

owner’s business by providing

necessary and adequate

information about the Iran’s

market, such as consumer habits

and favors and their need and

necessity, through its technical,

legal, managerial, and commercial

experts. IMCC intends to turn

novel and remarkable ideas

into lucrative and cost-eff ective

businesses.

Iran Mall Commercial Company is

a leading and prominent company

that rotates exciting ideas

into lucrative and worthwhile

businesses. IMCC as the operator

company of Iran Mall and Hotel

Development is a Subsidiary of

Tat Group.

www.iranmall.org

Nielsen N.V. (NYSE: NLSN) is a

global performance management

company that provides a

comprehensive understanding

of what consumers Watch and

Buy. Nielsen’s Watch segment

provides media and advertising

clients with Total Audience

measurement services across all

devices where content — video,

audio and text — is consumed.

The Buy segment off ers consumer

packaged goods manufacturers

and retailers the industry’s only

global view of retail performance

measurement. By integrating

information from its Watch and

Buy segments and other data

sources, Nielsen provides its

clients with both world-class

measurement as well as analytics

that help improve performance.

Nielsen, an S&P 500 company,

has operations in over 100

countries that cover more than 90

percent of the world’s population.

www.nielsen.com

Refl exis is the pioneer in

Real-Time Store Execution and

Workforce Management solutions

that enable retailers to execute

their customer engagement

strategy fl awlessly and uncover

profi t. The Refl exis platform of

22 WORLD RETAIL CONGRESS 2015 #WRC2015 www.worldretailcongress.com

Consumer Products Services

division is a leading global quality

assurance provider for the global

consumer product and retail

markets. It off ers an array of

specialized services including

testing, inspections, certifi cation,

audits and engineering services

for a wide range of consumer

products, including soft goods;

electrical and electronic products;

smartworld products and

services including wireless and

mobile devices; automotive

equipment; hard goods; toys and

juvenile products; premiums;

food products as well as health,

beauty, cosmetics, and household

products.

www.bureauveritas.com/cps

Cherokee Inc. is a global marketer

and manager of a portfolio of

fashion and lifestyle brands it

owns and represents, licensing

the Cherokee, Liz Lange, Tony

Hawk, Sideout and Carole Little

brands and related trademarks

and other brands in the multiple

consumer product categories

and sectors.  We are one of the

leading global licensors of style

focused lifestyle brands for

apparel, footwear, home and

accessories.

As a global brand leader,

we will deliver value to our

customers, business partners

and shareholders by setting

the new standard for retail,

designing lifestyle products to

inspire demand and creating

the best consumer driven brand

experience.

Our mantra is; Think like a

retailer.  Market like a brand

owner.  Enhance the consumer

experience.

www.cherokeeglobalbrands.com

eLocations.com is a Retail Real

Estate intelligence provider based

real-time store execution, task

management, compliance, time

and attendance, and labour

scheduling enables retailers to

align store labour & activities to

corporate goals and

institutionalize best-practice

response to real-time alerts.

More than 200 of the world’s best

retailers in multiple verticals have

reported dramatic improvements

in store-level compliance with

corporate strategies; higher

productivity of corporate, fi

eld, and store employees;

and increased revenue and

profi tability after implementing

Refl exis

www.refl exisinc.com

RetailNext is the market leader

in Big Data solutions for brick-

and-mortar challenges. Our

patented technology delivers

comprehensive, real-time

analytics that empowers

worldwide retailers, shopping

centers, and manufacturers to

collect, analyze, and visualize in-

store data.

More than 200 retailers and

brands have adopted RetailNext

solutions to glean insights

necessary to improve customer

experience, increase same-store

sales, reduce theft and eliminate

unnecessary costs.

http://retailnext.net

The Smart Cube is a global

professional services fi rm

that specializes in research

and analytics. With 500+

highly skilled analysts at our

disposal, we provide strategy

and marketing intelligence for

our clients’ custom needs. Our

approach is tailored for each

engagement and can cover a

wide range of scenarios. Projects

might include competitor

intelligence, marketing strategy

support, customer profi ling, new

product or market assessment,

pricing strategies or more. While

our experience spans across

industries and our technical

capabilities run deep, our output

is the same for every project:

provide insight that answers vital

business questions.

http://www.thesmartcube.com/

For 20 years, Store Electronic

Systems has been a pioneer

of electronic shelf labeling for

the retail sector. To date, SES’

solution have been installed more

than 7000 stores in 52 countries.

Electronic shelf labels provide

shoppers with the best guarantee

of price integrity by eliminating

human error. Aiming to optimize

store management processes and

personalize customer relations,

SES was the fi rst company in the

sector to integrate NFC into its

electronic labels. This technology

paves the way for many valuable

services to brands and customers,

from digital marketing and social

media integration to personalized

cross selling, up-selling and

loyalty schemes. Consumers

have access to a wealth of

information on composition,

origin and manufacturing of

products, including calorie

counts and allergy alerts, and

can conveniently manage their

shopping basket and gain loyalty

benefi ts by just tapping their

phone on the price label.

www.store-electronic-systems.com

Alvanon helps apparel companies

worldwide align their internal

teams and supply chain

processes, implement the latest

innovations and best practices,

and more intimately engage their

customers.  We equip our clients

with the data, expertise and tools

they need to increase operational

and product development

effi ciencies, accelerate speed

to market, and drive sales,

profi tability and growth.

www.alvanon.com/

“In a world where 3% online

conversion is good, Brickwork

helps retailers activate the

other 97% of online traffi c by

delivering more customers from

site to store. Brickwork’s SaaS

platform provides enterprise

retailers with new conversion

opportunities via immersive store

pages and appointment and

event management solutions.

Headquartered in New York

City, Brickwork off ers a fully

internationalized and localized

platform.”

www.brickworksoftware.com

Bureau Veritas is a global leader

in testing, inspection and

certifi cation services. Founded

in 1828, the group has more

than 66,500 employees in 1,400

offi ces and laboratories located

in 140 countries. Bureau Veritas’

ONE STAR SPONSORS

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in Zurich, Switzerland. It‘s focus

is the global property market

and becoming the go to place for

information about the Retail Real

Estate Property Market worldwide

as well as to bring the global

Retail Real Estate market as the

fi rst mover to one platform and

make it accessible for Retailers,

Brokers, Landlords.

The aim is to give an overall

insight into the global Retail Real

Estate Market for the fi rst time.

eLocations .com is the only

global web platform that off ers

up to date worldwide retail real

estate market information with

revolutionary search engine and

provider service for retail news

and locations.

www.eLocations.com

HMY is a leading group in Brand

& Retail Consulting, Design &

Architectural Services, Project &

Site Management, Manufacturing

& Shopfi tting.

HMY is headquartered in France

and has already celebrated more

than 50 years of successful

history in design & manufacturing

equipment for commercial

spaces. HMY has ventures in over

76 countries and off ers its global

reach to a wide variety of clients:

malls, airports, department

stores, travel retail, hyper & super

markets, specialty stores, fairs,

events as well as prestigious

brands names.

HMY is one of the few groups

capable of implementing 360

degrees projects: from the

defi nition of the business

model and retail concept to

manufacturing and turnkey

executions.

http://www.hmy-group.com/

As a large component of context,

weather plays a major role in

sales. Studies show that around

80% of companies are weather

sensitive and 50% of the fashion

industry revenue is impacted by

abnormal temperature.

IBaround enable retailers

to deliver real-time context

optimized promotions in store. 

By measuring context through

in-shop sensors and combining

this information with sales data,

our algorithmic platform is able to

deliver optimized promotions via

mobile and billboard technology. 

What this means for you, as

a retailer, is a profi table and

diff erentiated business solution

that saves time and money while

increasing sales and enhancing

your customer experience.

http://ibaround.com/

INTURN is the fi rst B2B global

trading platform enabling brands

to effi ciently sell off -price/

excess inventory to retailers

in private, online showrooms

that reduces costs and eff ort

with greater profi tability. The

solution includes automated

workfl ow tools, a negotiation

and price-optimization engine,

and business intelligence tools

leveraging historical and real-time

data insights.

INTURN provides 360-degree

visibility across an organization’s

off -price business (in domestic

and international markets) and

permits brands and retailers to

expand their buyer and seller

networks while maintaining brand

control. INTURN’s proprietary

processes eliminate the need for

any technology resources from

the brand or retailer.

Martens & Heads is a boutique

executive search fi rm designed

to fulfi ll the global needs of

image-driven brands in the

fashion, luxury, retail, e-tail, and

beauty industries. With half of

our business conducted outside

of the US, our worldwide network

gives us access to the brightest

talent available in today’s

market. For further information,

please visit

www.maxinemartens.com

Viewsy is a location analytics

and performance management

technology solution focused on

helping retailers grow footfall,

sales conversion and improve

marketing targeting results.

By automatically analysing

retailer data generated from

a variety of in-store sensors

and other data sources, Viewsy

reports in real-time on the

key data that drives retail

performance, diagnoses the

results and off ers automatic

suggestions on how to improve.

Viewsy’s award winning platform

gives insights on customer

behaviour & demographics such

as gender, age, dwell time, visitor

footfall, passerby street traffi c

and sales conversion, enabling

marketers and operations

managers to improve store

bottom line and KPIs.

XHOCKWARE is a company

focused on developing innovative

retail solutions, to enhance the

customer’s in-store experience,

while reducing costs to retailers.

The fi rst product is YouBeep,

a system based on a patented

pluggable device that enables

every existing POS in the world,

with fast mobile checkout and

a free mobile app that connects

shoppers to retailers, allowing

every shopper with a smartphone

to checkout a full cart in under a

minute.

YouBeep is a product for retailers,

especially grocers/supermarkets,

requiring zero integration with

the POS: installation is as simple

as connecting an USB cable.

www.xhockware.com

www.xhockware.com

yReceipts enables retailers

around the world to identify in-

store customers through digital

receipts and to connect the data

in real-time to the retailer’s

data ecosystem. Since 2009 the

company has been delivering

solutions across Europe, Australia

and the USA that help merchants

to seamless ly link in-store

transactions to shoppers and

marketing campaigns on any POS

device.

www.yreceipts.com

Springwise is the global

innovation discovery engine. Every

day, our team of over 18,000

Springspotters sources the latest

innovation, start-up and new

business ideas from around the

world. We validate, curate and

summarize the top three for daily

publication — guaranteeing our

readers real time, real business

inspiration.

At Springwise we believe that

the route to the fi nest innovation

ideas and creativity on the

planet is via entrepreneurs and

the businesses they create. We

discover and share those ideas

with our readers and the people,

businesses and institutions who

want to be outstanding in their

fi eld.

With our network of more than

18,000 spotters in over 180

countries, we are uniquely placed

to source the most compelling

innovations, new business

ventures and ideas in the world.

Every day we receive many, many

idea spottings, before our Editorial

team selects the very best for

publication. We sift, validate,

synthesise and summarise, before

presenting the top three on www.

springwise.com every day.

All of the ideas we feature are

real, new, and most importantly,

original, which makes us the most

relevant source for entrepreneurial

ideas worldwide.

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