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“Wiltshire engaged the services of Mouchel specialist staff following

the retirement of the existing CCTV Manager in January.

I find the interim manager to be a very competent individual with an

extensive knowledge of the specialist technical areas involved with the CCTV operation who has

represented the authority on a number of occasions with external

parties and members of the public, and has at all times demonstrated

a very high level of professional competency.”

Steve Ibbetson,

Technical Manager,Wiltshire Council

Client: Wiltshire Council

Date: January 2010 – September 2010

Services: Interim CCTV Control Room Manager

Salisbury CCTV Management

“CCTV – Not watching people, but watching-out for people”

The challenge

Wiltshire Council engaged the services of

Mouchel specialist staff following the

retirement of the Salisbury CCTV Control

Room Manager in January 2010. With no

replacement manager recruited, Mouchel

was invited to provide an acting CCTV

Manager to take over the role with a

handover period of only a few days.

Over 120 CCTV cameras are installed in

public places throughout Salisbury City

centre and the surrounding areas of

Amesbury, Wilton, and a number of ‘Park

and Ride’ facilities. The surveillance system

associated with the Salisbury CCTV Control

Room is operated by licensed Security

Industry Authority certified operatives on a

continuous 24/7 basis.

The CCTV equipment records all cameras

simultaneously throughout every 24 hour

period producing evidential material

available on demand to the local

constabulary and other enforcement

agencies.

Salisbury CCTV Control RoomWiltshire Council Interim CCTV Control Room Manager

The solution

The initial secondment was for 3

calendar months (January 2010 – March

2010) with the potential to extend.

Mouchel is only currently contracted on

a part time basis of 3 days a week and

this has not had a detrimental affect on

the service provided, which is testament

to the efficient professional competency

demonstrated at all times.

For more information contact Martin McCannon on 01513 488 180 or email martin.mccannon@mouchel.com | John Pollard on 01483 731 171 or email john.c.pollard@mouchel .com

The purpose of this CCTV System is to monitor public places

within Wiltshire;

In order to provide assistance:

To help reduce the fear of crime

To help detect crime and provide evidential material for court

proceedings

To assist in the overall management of the street scene

To enhance street safety, assist in developing the economic well

being of the area and encourage greater use of the facilities in

the area

To assist in traffic management

To assist in supporting civil proceedings which will help detect

crime

To assist other emergency services

The CCTV Control Room operates with constant communication

to the Police via a dedicated secure radio channel. CCTV

Operators can notify the Police of any incident captured on the

CCTV system by communicating via the Police radio or via a

dedicated telephone line and subsequently deliver a live real-

time video link to the Police Communications Centre in Devizes.

The radio communication with the Police is a desk top radio

system operating on the Police digital frequency, covering the

Salisbury City area and E Division Rural south (Amesbury and

Wilton) - trained and authorised CCTV operators may both

monitor and transmit on this radio.

From January to December 2009 1068 incidents were logged

within the Salisbury Control Room, leading to 563 arrests and at

least 200 individuals received Police advice.

The Outcomes

Mouchel has ensured a seamless continuity of service delivery

and has identified many areas for improvement, despite the

short handover period and the provisional short term nature of

the role.

Within the first four weeks of liaison and consultation with

stakeholders and contractors, Mouchel managed and

orchestrated the installation and commission of three network

video recorders which moved the Salisbury CCTV Control

Room forward in its first step away from the legacy analogue

recording.

Feedback from both the operators and the Police, who utilise

the system for searching and evidence gathering, is very

positive. This highlights the potential from committing to

investing in new technology encouraged by Mouchel.

Following completion of the three month secondment, Wiltshire

Council has extended the services of Mouchel in this role for a

further three months with a view to an additional three month

extension to September 2010.

The role covers as a minimum the following areas:

• Management of the CCTV Technology asset, both on-

street and within the control room facility

• Liaison with Security Operatives Contract Manager from

Reliance

• Drafting of contract tender documents for maintenance and

monitoring elements of CCTV

• Management of the staff resource provided by Reliance

within the control room facility

• Liaison with partners and stakeholders including

membership of “PubWatch” and “CityWatch”, Wiltshire

Police Constabulary, and the nominated Airwave Radio

Officer

• Liaison with Tyco in respect of CCTV maintenance and

specifically the allocated CCTV Maintenance Engineer

• Represent Wiltshire Council with external parties and

members of the public in relation to CCTV, and at all times

demonstrate a very high level of professional competency