why can't we be friends?
TRANSCRIPT
WHY CAN’T WE BE FRIENDS?A Modern Marketer’s Guide
to Teaming with Sales
Sam Mallikarjunan
Why can’t we be friends?
A Modern Marketer’s Guide to Teaming with Sales.
Principal Marketing Strategist@HubSpot
Sam @Mallikarjunan
Marketers
And Salespeople
Sometimes it can feel
like
Are from different planets
7
StockbrokersSlightly ahead you have
You have car salesmenOn the low end
And Lawyers
And Lobbyists
In the middle, you have usMarketers
“No,
-this is just marteking!”
I said I wanted compelling content
that would make people interested in
our product
“I hate marketers because they just get in the way.” – Actual sales rep
SALES
VS
MARKETING
negative.
Source: Corporate Executive Board survey, http://bit.ly/wQCz4b
of the terms sales & marketing use to describe each other are
87%
Companies with strong sales & marketing alignment get 20% greater annual revenue growth.
The Aberdeen Group, http://bit.ly/zmIJQD
Funnel Transitions
Force Change
Prospects
CustomersSales is in control
Of the cycle is over before a sales rep even gets involved. Marketing is the voice of sales during that 60%
60%
Sales + Marketing
= SMARKETING
Inbound marketing is a business model innovation based on the fact that it’s more economically efficient to create an experience that attracts consumers than it is to interrupt someone else’s.
(It’s pretty hard to justify, too.)$$
You can’t improve what you can’t measure.
Marketing: “Just an expense.”
$ 6000
$ 50,000
$ 60,000
PPC SEO FirmContentWriting
Expense
Yearly Amount“I’m spending a bunch of
money on marketing, and I’m making more money than I’m spending back.”
Marketing is half of the acquisition equation
“We spent $1000 and got 500 website visits”
CoCA: $400
CoLA: $40
CoVA: $25% Visit-to-lead
10% Lead-to-customer
Buying isn’t a linear process. It never was. We just didn’t know enough.
Setting Sales up for Success
I'm just in the neighborhood and dropped in to browse
I urgently need to buy a black sweater.
Awareness Consideration Purchase
If you ask them, Sales will tell you that the real way people buy is far more complex.
It’s not an end-stateIt’s an infinite loop
Attract
BlogKeywords
Social Publishing
Convert
FormsCalls-to-actionLanding Pages
Close
CRMEmail
Workflows
Delight
SurveysSmart content
Social Monitoring
This is the inbound marketing process.
Visitors Leads Customers PromotersStrangers
Leads Qualified Leads
Opportunities CustomersStrangers
AWARENESS CONSIDERATION DECISION
IDENTIFY CONNECT EXPLORE ADVISE
This is the inbound sales process.
Inbound CommerceConvert
Attract
Delight
How Real People Really Buy Things Relevance
Research
ComparisonIntent
The sales & marketing activities and tools to this point add up to the
Cost Of Customer Acquisition
• Now the focus shifts to increasing the customer’s Life Time Value
Inbound CommerceConvert
Attract
Delight
How Real People Really Buy Things Relevance
Research
ComparisonIntent
2NUMBERSSALES
How was last month for sales?
How many leads did sales accept and work this month?
57%Worked Percentage
0% 100%
33%
50%
Unworked eCommerce Leads
How is this month for sales?
Marketer Opportunities Created by Month
Reco
rd C
ount
If sales is forecasting low for this month, invest differently.
26%Sum of Probability Adjusted Recognized MMR in USD (Thousands)
0.00
12.60
Current Month Sales Forecast
16.80
25.20
6.64
Sales has to give leads a fair chance, not just cherry-pick.
55%Average Last Attempt #
0
3
Average Attempts Per Hi/Med SAL
6
9
4.94
“Fair chance” is a data-driven
threshold by lead quality.
* Data has been altered from actual HubSpot data for the purposes of this presentation.
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Small Business Mid-Market Enterprise
Sales Attempts
Profi
tabi
lity
THE SALES SLACalculate the ideal number of sales attempts for each type of lead
3NUMBERSMARKETING
Marketing should qualify leads too
Marketing qualifies leads using unique conversion events (such as requesting a demo) or prospect behaviors (such as
viewing a pricing page).
Not just mo’ leads. Mo’ better.
Ecommerce Blog Leads - April 2014
Total of 5 Ecommerce Case Studies
04• 10 dedicated collaterals,
including 3 Ebooks and a Webinar
Magento
03
• To be deployed on the blog
Dedicated CTA for every Ecommerce Offer
02
Marketing Collateral Update
• Solid 28 offers• Only team to have its own topic
Library.hubspot.com
01 • 67 Customers
• 2 Live Workflows
Upcoming Offers
Offer No. 27 – 19 Blunders That Are Hurting Your ConversionsA co-marketing ebook with Exclusive Concepts. Live on 05/19
Offer No. 28 – Is Facebook Failing Marketers or Are Marketers Failing to Leverage FacebookHubSpot + ShopSocially Webinar on 05/21, 2 PM EST.
THE MARKETING SLA:Contributions to pipeline revenue
* Data has been altered from actual HubSpot data for the purposes of this presentation
Buyer Journey State
Customer Conversion %
Revenue per Customer Lead Value
Problem Education 1% $40K $400
Solution Research 5% $40K $2K
Solution Selection 20% $40K $8K
Small Business PersonaBuyer Journey
StateCustomer
Conversion %Revenue per
Customer Lead Value
Problem Education 2% $200K $4K
Solution Research 6% $200K $12K
Solution Selection 25% $200K $50K
Mid-Market Persona
Buyer Journey State
Customer Conversion %
Revenue per Customer Lead Value
Problem Education 3% $700K $21K
Solution Research 10% $700K $70K
Solution Selection 30% $700K $210K
Enterprise Persona
Companies with an active SMarketing SLA are 34% more likely to experience greater year-over-year ROI than those companies that aren’t.
They’re 21% more likely to get greater budget allocations.
They’re 31% more likely to be hiring additional salespeople to meet demand.
* source: State of Inbound Marketing 2015
Pipeline Revenue Example
C = # of new customers, D = # of downloads, V = Average LTV
Yes. I downloaded their eBook.Yes. They helped me make a decision.Yes. I bought from them.
And yes.She saidYes.
Thank You!