THE CURRENT STATE OF IT APPLICATION AND CHALLENGES

Ms. Kim Lan Huong – Head of IT industry division

OVERVIEW OF HANOI CITY

Hanoi is the capital of Vietnam and its second largest cityArea : 3.323,6 km² Population: approximately 7 million people People's Committee of Hanoi City: 30 District administrative units, and 584 communal administrative units.

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Content

I. Current state of IT application

II. Challenges

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I. Current State

1. The city’s policies

Issued the information technology development strategy to 2020 and orientations to 2030;

Issued the target program of IT application in government agencies in 2012-2015 and annual plans to deploy IT applications;

Issued other documents related to the development of e-government

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Domains Business

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2. Service and applications

The Business and Service Model overview

Domains Business

Addministration Business

 

Shared Sevice (has not built)Shared Sevice (has not built)

Priority Addministration Business LOBs* HR * Document/File Management* Assets Management * Finance/Accounting

* Ligislation Mannagement

Industry and trade Ethnic Board Natural resources  and Environment

Planning Transportation Industrial and Export processing zone

Construction Justice State BankHealth Labor- Invalids and Social Affairs Treasury

Inspector Agriculture and Rural Development CustomsInterior Affairs Information and Communication Police

Education and Training Finance TaxScience and Tecnology Culture,  Sports and Tourism  Foreign Affairs Planning and Investment  

Customer Care Service Process ManagementService

Business Support Sevice Business Analytical Sevices

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2. Services and applications

Hanoi Business model Overview

Industry and trade PlanningConstructionHealthInspectorInterior AffairsEducation and TrainingEthnic BoardTransportationJusticeLabor- Invalids and Social AffairsAgriculture and Rural Development

Information and CommunicationFinanceNatural resources and EnvironmentIndustrial and Export processing zoneState BankTreasuryCustomsPoliceTax

Business Area

·Domains Business

·Addministration Business

Line of Business

Addministration Business

5 LOBs

Domains Business25 LOBs

124 Procedures Groups, Including 2404 Procedures

1. HR

2. Assets Management

3. Document/File Management

4. Finance/Accounting

5. Ligislation Mannagement

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2. Services and applications

In Hanoi, there are a number of well-developed services and

applications at its sub-agencies :

Hanoi Portal completed upgrading and expanding the

platform to build, integrate e-payment gateway of state

agencies, information systems and the application of the City.

Each sub-agency has its own website/ portal linking with

Hanoi Portal.

There are currently 123 domain business applications

and 5 administration business applications (including personal

management, financial and salary management, asset

management, legal document management) supporting the

direction, administration and issues of decisions by the leaders

of the City, departments and other administrative units.

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State agencies provided 1572 online public services

with 149 services of 3 or 4 level.

Sharing services has not been in use yet.

These services and applications have been deployed

in these sub-agencies. Some of them such as legal

document management, one-gate electronic, household

management have been deployed in communes.

2. Services and applications

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Currently, Hanoi has 6 fields where fully formed data

are available for application development: Finance,

banking, tax, customs, enterprises, Human resource.

Most data of the rest fields are being formed discretely

according to some specialized applications. However, they

are incomplete, not updated frequently, and there is no

mechanism to share information, therefore, it has not

created information layers on these databases as well as

not supported the development of applications based on

this database.

3. Current Data

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4. Infrastructure

The Infrastructure Model overview

4. InfrastructureHanoi has a well-developed IT infrastructure: 100% of PC utilization and Servers are installed with

LAN/WAN connectivity and Internet AccessThe City ‘s WAN

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4. Infrastructure

Built according to the international standards (ANSI/TIA-942-Tier 3), the State Data Center is the WAN center of the city for the integration of information systems, database and software shared by the City.

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5. Assessments

Based on the Gartner’s maturity classification method about the e-government developments, Hanoi is currently between stage one and stage two of e-government.

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2020’s target

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II. Challenges

Most services and applications, and even

developments are scattered, shared within only one

application or only one unit causing inefficiency. There is

not data sharing among the business sectors.

Hanoi does not have a unified data description

across the city. It only has data description

attached to a specific application of each unit and

to meet immediate business needs of that unit

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II. Challenges

Hanoi does not have overall database shared across the

City to support administration and forecast analysis.

The policy system is incomplete and there are not such

policies as EA of Hanoi; unified information infrastructure to

ensure integration and sharing; Plans of information system

reorganization and overall solutions for the future; focused

technology management, administration management; Plans

of IT human resource development in 5 years, 10 years …

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III. Comments on the Webinar

I have listened to the presentation record of Dr.Gunso, Kim and he showed improving transportation management through data analysis. I am interested in your experiences how you could form big data such as the one for Seoul traffic? And I would like to contact with you for detail of this database.

THANK YOU !

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