DEVELOP | SUPPORT | MANAGE

SURESKILLSLEARNING SERVICES

2 SureSkills

Who We Are?

Develop Support Manage

SureSkills was founded in 1993 and is a

leading Learning Process Outsource (LPO)

company providing a wide range of Training

and Certification, IT Consultancy and

Education Services for many of the world’s

leading Fortune 500 companies.

Headquartered in Dublin, Ireland, we

are well placed to serve a diverse global

client base which includes: Governments,

Financial Services and High Tech, Industrial

Manufacturing and Software companies.

Competencies: DEVELOP - Multi-Modal Custom Content

Design, Development and Delivery

SUPPORT - Learning and Content

Management Support

MANAGE - Full or Partial Managed Learning

Services

Service Verticals: Sales and Marketing

Services and Support

Channel, Partner and Customers

Well placed to serve diverse global clients

CEO - Ross Bolton CLO - Andy Vidler VP HR - Siobhan Hogan

3SureSkills

Mission and Vision

Industry Accreditations

To provide leadership in building high quality global learning solutions, which enhance our customer’s business effectiveness, whilst stimulating organizational and individual development and growth.

Enabling Performance - People, Process and Technology

• People: Deepen knowledge of a client’s people, processes, and systems

• Process: Apply CAP/id2 methodology to drive quality products and services

• Technology: Use latest technology in ‘Develop, Support and Manage’ domains

Clients rely on SureSkills for the provision of innovative, engaging, high-quality and cost-effective solutions for their critical

educational and business needs.

4 SureSkills

Our Approach

Specialized competencies for dynamic business needs

Manage

Develop

Suppo

rt

Client

SureSkills Learning Services provide a

wide range of: DEVELOP, SUPPORT and

MANAGE products and services which

require a high degree of contextual,

procedural, industrial knowledge and

competence to meet the demands of our

clients’ dynamic business environments.

SureSkills CAP/id2 - is an agile methodology

which provides a structured approach to

managing LPO processes, as well as driving

significant improvements in client service

engagement and execution. Which ensures

educational projects and programs are

effectively delivered.

Our service model leverages information

and knowledge management best practices,

coupled with technology enablers to

support our specialized competencies - a key

differentiator when choosing a credible and

competent learning services partner.

CAP/id2 works because it optimizes the

development, support and management

environments, reduces organizational

and operational overhead and closely

synchronizes customer requirements with

improved engagement. It leads to earlier

product and services delivery times with a

consistent approach to portfolio lifecycle

management.

5SureSkills

At its core, CAP/id2 is an agile process for developing Information and Knowledge

Management (IM/KM) orientated learning assets and objects. CAP/id2 also focuses

on driving instructional system design workflow and project management best

practices, through increased engagement with our client stakeholders and Subject

Mater Experts (SMEs)

CAP/id2’s attributes:

• Provides a wrapper for existing educational development practices

• Improves collaboration and maximizes engagement

• Introduces agile processes to manage and control content development work

• Controls the chaos of conflicting interests and training needs

• Detects and removes Non Value-Add activities that hamper designing, developing

or delivering products

• Maximizes productivity, whilst improving utilization

• Scales from single projects to entire programs, and has managed development

for multiple interrelated products, services and solutions

• Contributes to a team-based approach to issue resolution when training

requirements are changing rapidly

Our Approach (continued)

ILT

eLearningDocumentation

Extending the Impact and Reach of Knowledge, Skills and Information Assets

6 SureSkills

DevelopSureSkills DEVELOP - provides design, develop and delivery competencies which deliver high-impact multi-modality courses.

In effect this brings significant value by deploying solutions aligned to our clients’ strategic business and educational goals which

include:

• Custom Content and Curriculum Development. Leveraging our industry leading CAP/id2 Agile Instructional System

Design (ISD) methodology, we design around 6,500 hours of custom classroom and eLearning content each year.

• Industry leading Instructional System Design. Our team partners with client teams to transform and leverage

their intellectual capital and proprietary knowledge into competitively focused assets. Our rigorous dual approach to

instructional system design and project management process using CAP/id2, ensures custom content is delivered on time,

on budget and on message.

• Converged Learning. Our instructional design team can transform your content for Web 3.0 capabilities, employing a

blend of formal/informal education assets as well as embracing social networks, gamification or virtual worlds to deliver a

converged learning experience.

• Content Localization. We integrate content localization earlier within the project lifecycle, which enhances our ability

to provide global content faster for diverse audiences.

• Off-the-Shelf Curriculum. We offer more than 100 titles of proprietary and Commercial of the Shelf (COTS) Industry

IT related library content, including a specialized curriculum, to develop your business, sales and finance professionals.

7SureSkills

SupportSureSkills SUPPORT - provides clients with 24/7 global coverage to manage, administer, maintain and optimize Learning and

Content Management System (L/CMS) also with associated program content.

• Learner Help Desk - Our help desk team is available to manage and resolve LMS related issues or questions learner

audiences have about their respective L/CMS system or training program content.

• L/CMS Administration - Our dedicated L/CMS administrative support team provides tiered support to ensure your

L/CMS is functioning optimally.

• Content Management Support - Education and enablement programs constantly evolve. Our Content Management

Support service provides clients with access to our information and knowledge management consultants who work with

clients to adapt to the ever changing technology, business and audience needs.

• Technical Support - Training programs constantly evolve and your LMS needs to evolve with it. Technical Support

provides you with access to our technical consultants so they can help you evolve your LMS through services such as:

• e-Content Conversion Services

• Customization and Integration Services

• Migration Services

• Tracking, Reporting and Analytics

Support

Help Desk

Analytics

Migration

Customization

Conversion

Administration

8 SureSkills

ManageSureSkills MANAGE service provides a fully committed managed service offer, which drives execution excellence that focus on

matching (AS-IS) or exceeding (TO-BE) our client’s expectations through the ability to:

• Provide a Full or Partial Managed Service for a clients’ Education, Enablement or Engagement program(s)

• Provide enhanced quality and a better Customer Experience (CE)

• Have the ability and agility to meet clients’ on-going requirements, including scalability and flexibility, to meet changeable

business demands

• Meet and/or exceed agreed Service Levels

• Innovate or differentiate across a variety of vehicles and mediums to drive increased consumption or impact of effective

content to diverse audiences

• Deliver business and educational value as a distinct competitive advantage for our clients

At SureSkills we’re a leading provider of End-to-End outsourced learning services that are integral to

supporting a:

• Comprehensive talent, professional management strategy

• Global/Regional Curriculum, Certification Program or Academy

• Learning Process Outsourcing (LPO) educate, enable or engage approach

• Learning/Content management systems

Trusted Partnership

Thought-Leadership, Industry leading design methodology

Diverse learning services capabilities, Scalable Global Reach

Benefit

Differentiation

Value Proposition

9SureSkills

SureSkills’ exclusive focus on brokering ‘Unified’ content strategies brings true

modularity to an organization. SureSkills Connect provides significant additional

benefits to organizations who wish to eradicate ‘Silo’s’ and truly homogenize ‘Better

Together’ practices in the following areas:

Develop• Strategic, Program and Course Level Design (Sales, Support, Customer,

Channel)

• Individual, Organization and Business Performance Objectives

• Unified Content Lifecycle Management (DITA)

• Learning Paths and Curriculum Development

• Performance Assessment and Global Certification Development

• Translation and Localization Services

• Multi-Method Delivery (ILT, WBT, Mobile and Virtual Learning)

Support• End-User Help Desk Support

• Content Validation and Migration

• Social Media and Community (SMaC)

• Performance and Analytical Reporting

• SCORM/AICC Management and Conversion

Manage• Full End to End (E2E) and Partial Managed Services

• Innovative solutions to meet ever changing business and educational needs

• Increased reach, frequency and impact through scalable and innovative solutions

• Improving existing systems/processes and co-development opportunities

(SureSkills Connect)

• Creative, flexible and cost-efficient pricing models

SureSkills ConnectSureSkills CONNECT focuses on sharing innovation and excellence across federated

Learning and Development (L&D) departments and other Information and Knowledge

Management (IM/KM) functions.

Channel

Partner

Customers

Support

Sales

SureSkills Connect

Address: 14 Fitzwilliam Place, Dublin 2, Ireland

Phone: +353 1 240 2222

Address: Callender House, 58 - 60 Upper Arthur Street, Belfast, BT1 4GJ, United Kingdom

Phone: +44 28 9093 5555

Contact Information

Address: 1 Rideau Street #700, Ottawa, ON K1N 8S7, Canada

Phone: +1 855 278 7555

Address: Suite 200, 7000 N. Mopac Expressway, Austin, Texas, 78731, USA

Phone: +1 855 278 7555

www.sureskills.com

Please visit us:

linkedin.com/company/sureskills

twitter.com/sureskills

Enabling Performance - People, Process and Technology