sureskills business analysis & agile breakfast briefing - belfast, november 21st 2013

Download SureSkills Business Analysis & Agile Breakfast Briefing - Belfast, November 21st 2013

Post on 18-Oct-2014

948 views

Category:

Business

1 download

Embed Size (px)

DESCRIPTION

Following on from the success of the previous project management events for SureSkills Belfast we decided to run an open breakfast briefing concentrating on two key industry area's of growth Business Analysis & Agile! The Breakfast Briefing ran in the Europa Hotel Belfast on the 21st of November to a full capacity crowd. In this breakfast briefing SureSkills will be examining this issue, particularly looking at Business Analysis as one of the hottest areas in business value and processes in 2013. We will do this with Agile which constantly is a source of query for SureSkills to provide advice, input and training. The Breakfast Briefing will have experts in these areas and practitioners speaking with passion about the real issues and real world examples. Attendees will leave at the end of the session invigorated and knowing more than they did when they came in. Speakers on the day: • Maurice Lynch, CEO, Nathean Technologies • Ruaidhri McSharry, Director Service Management & Operations, SureSkills • Cameron O'Connor, Subject Matter Expert, SQS/SureSkills • Franco Campione, Director, CME Group

TRANSCRIPT

ITIL Service Management

21st November, 2013 Copyright SureSkills

21st November, 2013 Copyright SureSkills

Business Analysis & Agile

Your Way to Success ensuring economic, effective, efficient quality best

practice service (every time)

21st November, 2013 Copyright SureSkills

Business Analysis & Agile

a Collaboration Ruaidhri McSharry |

21st November, 2013 Copyright SureSkills

Agenda

SureSkills Welcome

Business Analysis & Agile So What! Ruaidhri McSharry,

SureSkills

Who is the Business Analyst in 2013? Cameron OConnor, SME SQS/SureSkills

Agile an industry story Franco Campione,

Director CME Group

An Agile Approach to Business Intelligence Maurice Lynch, CEO

Nathean Technologies

Q&A / Event Close Event Panel

21st November, 2013 Copyright SureSkills

Business Analysis & Agile

21st November, 2013 Copyright SureSkills

Global

Delivery EMEA

AJP

USA

Project

Management Program & Project Management Practices

Project office, PMO, Portfolio

Management, Resource Placement:

Program Managers & Project Managers

Education

Development Instructor Led & E-Learning Development

Rapid 2

SureSkills Connect

Service

Management Gap Analysis Best practice

frameworks & Standards ITIL, ISO20000

Steering Continual Service Improvement Programs

LaaS Social Learning

E-Learning

Virtual Labs Capability

Social

Media Social Media for Business

Digital Marketing

Search Engine

Optimization

Business

Analysis Business Analysis Operations

Assess & Recommend: Business

processes

Business Process Modelling

Managed

Services Service Desk Outsourcing

Application Management and

Deployment

Vendor SLA Management

Private Tailored Customized Courses

On site/off site

Groups

1-1

Public Schedule Microsoft

VMware

ITIL

PRINCE2

Business Skills

SQL

Business Analysis

Support Pro-Active Monitoring and Alerting

IT Administration (MAC service)

Remote and On-Site Hands On

Response

Technical

Consulting Data management solutions

Storage solutions

Virtualisation solutions

21st November, 2013 Copyright SureSkills

Business Analysis & Agile

So What! Ruaidhri McSharry |

21st November, 2013 Copyright SureSkills

Business Analysis

21st November, 2013 Copyright SureSkills

Definition of Business Analysis

An internal consultancy role that has the responsibility for

investigating business systems, identifying options for

improving business and bridging the needs of the business

with the use of IT.

But is this correct?

Do you agree with this?

21st November, 2013 Copyright SureSkills

Challenges & Opportunities Facing Bus. Analysts

http://www.batimes.com/articles/would-you-hire-a-project-manager-or-a-business-analyst.html

21st November, 2013 Copyright SureSkills

Different Versions of Reality

21st November, 2013 Copyright SureSkills

Business Analysis can ensure.....

21st November, 2013 Copyright SureSkills

Is the Requirement for a Duck or a Rabbit?

Similarly, is the

requirement for

a Sales

Solution OR

Marketing

Solution

OR

Manufacturing

Solution

OR all three?

Ill-defined requirements or inability (or reluctance)

of users to articulate their requirements challenges

effective requirements definition

Ummm. I want something that has some sort of hearing ability, can See AND can EAT also

Question.. Does the user

want a Duck or a Rabbit? (after Wittgenstein)

Based on These

requirements, the user will

probably get a Duckrabbit!

Multi-world views

or multi-

Weltanschauung

21st November, 2013 Copyright SureSkills

21st November, 2013 Copyright SureSkills

1

5

I think my main challenge based on my experience so far as a BA could be grouped under the banner of engagement. There will always be areas I am

asked to work on that will be outside my expertise. If a BA is very technical

then understanding the bigger picture & the company strategy, economy,

political and other environmental risks takes work. If a BA is very business &

environment driven then understanding IT solutions can be more challenging.

We are trying to be a master of all trades & then mostly condensing that into

one appealing document.

Business Analyst Feedback - Challenges

21st November, 2013 Copyright SureSkills

Key Skills of a Good Business Analyst

30% Capturing business needs & shaping requirements through dialogue with business

sponsors

25% Understanding end user requirements

25% Working on solution design & communicating with solutions team

10% Project Management

10% Integration planning/dependency management/ business process mapping

Source:

http://www.executiveboard.com/blogs/what-to-look-for-when-hiring-a-business-analyst/

21st November, 2013 Copyright SureSkills

Challenges Willingly: able to speak up to shape requirements, influence sponsors and understand the why behind requests

Deals with Ambiguity: Information-intensive projects tend to have the most unclear requirements. This emphasizes the business

analysts ability to reason logically and efficiently through ambiguity- and be intellectually flexible

Collaborates Effectively: BAs need to collaborate with host of stakeholders

Filters & Analyzes Information: Business sponsors supply BAs with a large volume of information which they must analyze to understand

priorities and options, as well as filter signal from noise

Applies a Journalistic Mindset: Being a business analyst often involves observational and puzzle-solving skills similar to a journalist

or anthropologist, particularly where the requirements are unknown

or difficult to express

Key Skills of a Good Business Analyst

21st November, 2013 Copyright SureSkills

Agile

21st November, 2013 Copyright SureSkills

What is AGILE?

Agile Methodology is an

alternative to traditional project

management, typically used in

software development. It helps

teams respond to

unpredictability through

incremental, iterative work

cadences, known as sprints.

Agile methodologies are an

alternative to waterfall, or

traditional sequential

development.

The Waterfall Model is

a sequential design process, often used in software

development processes, in which progress is seen

as flowing steadily downwards (like a waterfall)

through the phases of Conception,

Initiation, Analysis, Design, Construction, Testing,

Production/Implementation, & Maintenance.

21st November, 2013 Copyright SureSkills

Agile What It Can Mean

Agile transforms teams to deliver flexible, efficient, high-quality projects that enables businesses to meet rapidly changing requirements by

utilising cross departmental teams to produce high-quality projects.

Agile project development methods are based on iterative & incremental development feedback loops that can be used to optimise

the delivery of project phases while maximising alignment to

customers needs.

Through collaboration & communication, Agile allows organisations to assess and adjust any development aspects throughout the project

lifecycle to keep projects on track, minimise risk and maximise ROI.

21st November, 2013 Copyright SureSkills

Why Agile?

Agile Promotes:

Fast project delivery

Successful project delivery

Earlier ROI

Collaboration

Communication

Cross-functional teams

Lightweight documentation

Projects delivering against customer needs

Cultural change

Organisational change

Continual assessment of priorities

Dynamic projects related to changing

requirements

Maximise return

Lower risks

21st November, 2013 Copyright SureSkills

IT Project Management Landscape

Project Methods

Waterfall Agile & Lean

Quality Management

Service Management (ITIL / ISO20000) Security (ISO27000) Governance (COBIT / ISO38500)

Complexity

Information Exchange Platforms Smartphone, Tablets Global Enterprises & Customers

Service Delivery Models

Virtualisation, Cloud SaaS

21st November, 2013 Copyright SureSkills

Traditional PM Methods

PRINCE2 PMBOK

21st November, 2013 Copyright SureSkills

Traditional PM PRINCE2 & PMBOK

21st November, 2013 Copyright SureSkills

What is LEAN?

The core idea is to maximize cus