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SOFLEX
Enable the digital enterprise through
modern IT management
1
Content
WHO WE ARE
L’ORÉAL IT EMEA TRANSFORMATION PROGRAM - SOFLEX STORY
NEXT YEARS CHALLENGES
2
WHO WE ARE
3
A sustainable transformation program:
“Sharing Beauty With All”
cosmetics group
worldwide
€ 4.92 billion
operating profit
86,000 professionals
150 countries
505 patents registered
in 2018
36 brands
1st € 26.9 billion
sales in 2018
4
EMEA
5 SAP platforms
18 countries
7,500 users
15 years with SAP
ECC6
5
“Jean Paul Agon wants to put L'Oréal
IT on the right track as a top-priority.”
“It’s vital to stay agile to be able to
compete with new small and indie
companies.”
“The business trusts us and is ready to
invest into IT; it's our responsibility to
control.”
Etienne Aubourg Group CIO
“L'Oréal is becoming a tech company.”
“You’re the core of the engine and should be very
proud of what you did.”
6
Our shareholders
55% ProA
Capital
15% Kutxabank
15% ONCE
15% Company
Management team
Ibermática leads the ranking of the
best rated suppliers for another
year with a score of 83%.
Study on the
Outsourcing of IT
Services in Spain 2018,
conducted by Whitelane
Research in collaboration
with Quint Wellington
Redwood.
€ 241 million
turnover
3,350 professionals
>20 branches
€ 56 million
equity
1 software factory
>10%
turnover from
international operations
2 data centers
Ibermática is a global IT services
company that has been operating in
the market since 1973.
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+60% certified +350
professionals
HANA
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L’ORÉAL IT EMEA TRANSFORMATION
PROGRAM
SOFLEX STORY
9
FROM RISE TO THE BEAUTY TECH @ L’ORÉAL EMEA
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IT EMEA TRANSFORMATION PROGRAM
IT EMEA Transformation Program was launched to
modernize and improve IT efficiency across 2 pillars:
SOFLEX
Build a SAP
Delivery Center
Converge and harmonize the
application & infrastructure
landscape, through standardized
and agile solutions for each market.
Application &
infrastructure
simplification
New IT
Operating
model
Build a best in class IT organization
and governance to deliver faster
towards our different stakeholders.
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NEW IT OPERATING MODEL
Nearshore
Simplify
IT Governance
Accelerate global
project implementation
Flexibility Agile and responsive to business solutions
Madrid
Quality and cost savings
Easy management
Optimize communication
Add value
Projects delivered on time
Synergies
1 Partner
1 Location
Secure knowledge
Secure delivery
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BUSINESS PROXIMITY
…
BR
M
BR
M
BR
M
AS OF 2016
Program management U
KI
NO
RT
HE
RN
EU
RO
PE
IBE
RIA
ITA
LY
/ G
RE
EC
E
FR
AN
CE
BUSINESS PROXIMITY
mid 2017
SOUTH
Region
Service team
Fin. & Controlling Domain
Logistic Execution
Demand Planning / Forecast
Domain Competence Center
Serv
ice C
en
ters
(So
flex +
Au
th)
Program management
…
BR
M
BR
M
BR
M
NORTH
Region
Service team
Q&
I
BUSINESS PROXIMITY
TODAY
REGIONAL SERVICE TEAMS
External partner
RUN activities
Fin. & Controlling Domain
Logistic Execution
Demand Planning / Forecast
Domain Competence Center
Serv
ice C
en
ter
Program management
…
BR
M
BR
M
BR
M
Q&
I
SO
LU
TIO
N D
EL
IVE
RY
(B
UIL
D)
SE
RV
ICE
DE
LIV
ER
Y (
RU
N)
SIMPLIFY IT GOVERNANCE
External partners
Solution delivery
Service delivery
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HUB FRANCE France + International Affiliates
HUB UK UK, Ireland, RSA, LOME
HUB NORTH
Germany, Switzerland, Austria, Belgium,
Netherlands, Denmark, Sweden, Norway,
Finland
HUB ITALY Italy, Turkey, Greece
HUB IBERIA Spain, Portugal
CESS
Poland, Czech Republic, Slovakia, Hungary,
Croatia, Romania, Lithuania, Estonia, Lithonia,
Israel, Serbia, Slovenia, Bulgaria, Macedonia
Russia Russia, Kazakhstan
60 FTE
SOFLEX: SAP SERVICE CENTER
SOFLEX
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Knowledge retention &
concentration
Business oriented
Flexibility
FI, SCM, RETAIL,SRM, ABAP
FI-COPA
MODULE
RETAIL
SCM
(MM,SD,WM)
SRM
ABAP
MANAGEMENT
25
14
7
FTE
2
3
8
On-site at L’Oréal Madrid
ENGLISH SPOKEN
SOFLEX: SAP SERVICE CENTER
60 FTE
High value Low cost
+
SOFLEX
15
Initial Phase FRANCE Rest of countries
model adoption Initial Phase February 2017
March 2017 April 2017
Full 5 hubs of countries
model adoption
Support SAP EMEA users and
deliver all SAP project strategies
KT
KT KT KT KT KT KT KT KT KT KT KT KT KT
Ibermática
Train the Trainer
L'Oréal
KT & Shadow Sessions
SOFLEX: HOW WE STARTED
KT
16
Supply
excellence
Business
Intelligence
Finance excellence,
IFRS16…
Master data
management
Product
hierarchy
ECOM / Retail
solution
Purchasing
Group tool
New brand,
Legal entities integration
SOFLEX: CURRENT SAP PROJECTS
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37%
6% 20%
23%
14%
FR
IT
NE
IB
UKI
27%
37%
36%
ENHANCEMENTS DELIVERY
Internal
SOFLEX
Local Contractor
EMEA SAP delivery volumetric values (2017-2019)
>3,800 run activities
>1,600 enhancements
>140 projects
SOFLEX: SOME KPI
IT Sourcing: a rationalized
sourcing strategy to optimize
costs vs quality of services.
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NEXT YEARS CHALLENGES
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BEAUTY MARKET TENDENCIES
A beauty market that will continue to grow
Social beauty
Revolution
Rise of the
middle & upper
classes
Premiumization Senior will
almost double
Urbanization
creates new
needs
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BEAUTY TECH COMPANY
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“We share our path together to enable the digital enterprise
through modern IT management and SAP platform”
IT OPERATING MODEL: TARGETS
SOFLEX
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PROFESSIONALISM
DELIVERY
Centre of
Excellence
SOFLEX
INNOVATION
ENABLE DIGITAL
ENTERPRISE
BUSINESS PROCESS
EXPERTS
ONE TEAM
IT OPERATING MODEL: TARGETS
B2C B2B
+
