smi group's 10th annual border security 2017 conference

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Crowne Plaza St Peter’s Hotel & Spa, Rome, Italy Enhancing Border Security Through Technological Innovation and Procurement Border Security 2017 15th & 16th FEB CHAIRMAN: John Vine CBE QPM, Former Chief Inspector of Borders and Immigration, Border and Immigration UK EXPERT SPEAKER LINE-UP INCLUDES: Rear Admiral Gianfranco Annunziata, Head of Plans, Operations and Maritime Strategy, Italian Navy* Brigadier General Walter Gitschthaler, Commander of the Provincial Military Command of Carinthia, Austrian Army Captain Sergio Liardo, Italian Maritime Rescue Coordination Center (MRCC), Italian Coast Guard Colonel Paolo Emilio Recchia, Chief of Staff- Air Naval Operative Command, Guardia di Finanza Detective Superintendent Patrick Engstrom, Head of National Border Policing Section, Swedish National Bureau of Investigation Colleen Manaher, Executive Director, Entry/Exit Programme, U.S. Customs and Border Protection (CBP)* Paul Hunter, Chief Biometrics Strategy/Biometrics Division, DHS/USCIS/Immigration Records and Identity Services (IRIS) Directorate USCIS, U.S. Department of Homeland Security William Phillips, Director of the Identity Capabilities Management Division (ICMD), Office of Biometric Identity Management (OBIM), U.S. Department of Homeland Security (DHS) Michael Gaul, Senior Advisor in Emerging Security Challenges Division, NATO Julien Coudrey, Head of API-PNR Project, French Customs Jason Clarke, Border and Identity Solution, International Organisation for Migration Ray Batt, Business Development, SITA *Subject to Final Confirmation BENEFITS OF ATTENDING: • Hear global perspectives on the developing threats at national borders Meet and network with senior military decision makers as well as technological experts in the Border Security Community Hear from military and border control experts on how they are effectively managing borders across Europe and the rest of the World in response to the migrant crisis as well as to the threat of cross-border terrorism Explore the technical solutions in R&D, production and implementation and how these are being effectively utilised to enhance border security SPONSORED BY SMi presents its 10th annual conference on www.bordersec.com Register online or fax your registration to +44 (0) 870 9090 712 or call +44 (0) 870 9090 711 SPECIAL RATES AVAILABLE FOR MILITARY AND GOVERNMENT REPRESENTATIVES BOOK BY 31ST OCTOBER TO SAVE £400 BOOK BY 30TH NOVEMBER TO SAVE £200 BOOK BY 16TH DECEMBER TO SAVE £100 Biometrics for Border Management and Security Hosted by: Max Snijder, CEO of the European Biometrics Group, European Association for Biometrics 12.30 - 4.30 PLUS AN INTERACTIVE HALF-DAY PRE-CONFERENCE WORKSHOP I 14TH FEBRUARY 2017 CROWNE PLAZA ST PETER’S HOTEL & SPA, ROME, ITALY @SMiGroupDefence #BorderSec

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Page 1: SMi Group's 10th annual Border Security 2017 conference

Crowne Plaza St Peter’s Hotel & Spa, Rome, Italy

Enhancing Border Security Through Technological Innovation and Procurement

Border Security 2017

15th & 16th

FEB

CHAIRMAN:

John Vine CBE QPM, Former Chief Inspector of Borders and Immigration, Border and Immigration UK

EXPERT SPEAKER LINE-UP INCLUDES:

Rear Admiral Gianfranco Annunziata, Head of Plans, Operations and Maritime Strategy, Italian Navy*

Brigadier General Walter Gitschthaler, Commander of the Provincial Military Command of Carinthia, Austrian Army

Captain Sergio Liardo, Italian Maritime Rescue Coordination Center (MRCC), Italian Coast Guard

Colonel Paolo Emilio Recchia, Chief of Staff- Air Naval Operative Command, Guardia di Finanza

Detective Superintendent Patrick Engstrom, Head of National Border Policing Section, Swedish National Bureau of Investigation

Colleen Manaher, Executive Director, Entry/Exit Programme, U.S. Customs and Border Protection (CBP)*

Paul Hunter, Chief Biometrics Strategy/Biometrics Division, DHS/USCIS/Immigration Records and Identity Services (IRIS) Directorate USCIS, U.S. Department of Homeland Security

William Phillips, Director of the Identity Capabilities Management Division (ICMD), Office of Biometric Identity Management (OBIM), U.S. Department of Homeland Security (DHS)

Michael Gaul, Senior Advisor in Emerging Security Challenges Division, NATO

Julien Coudrey, Head of API-PNR Project, French Customs

Jason Clarke, Border and Identity Solution, International Organisation for Migration

Ray Batt, Business Development, SITA*Subject to Final Confirmation

BENEFITS OF ATTENDING:• Hear global perspectives on the developing threats at

national borders• Meet and network with senior military decision makers

as well as technological experts in the Border Security Community

• Hear from military and border control experts on how they are effectively managing borders across Europe and the rest of the World in response to the migrant crisis as well as to the threat of cross-border terrorism

• Explore the technical solutions in R&D, production and implementation and how these are being effectively utilised to enhance border security

SPONSORED BY

SMi presents its 10th annual conference on

www.bordersec.comRegister online or fax your registration to +44 (0) 870 9090 712 or call +44 (0) 870 9090 711

SPECIAL RATES AVAILABLE FOR MILITARY AND GOVERNMENT REPRESENTATIVES

BOOK BY 31ST OCTOBER TO SAVE £400 BOOK BY 30TH NOVEMBER TO SAVE £200 BOOK BY 16TH DECEMBER TO SAVE £100

Biometrics for Border Management and SecurityHosted by: Max Snijder, CEO of the European Biometrics Group,

European Association for Biometrics

12.30 - 4.30

PLUS AN INTERACTIVE HALF-DAY PRE-CONFERENCE WORKSHOP I 14TH FEBRUARY 2017

CROWNE PLAZA ST PETER’S HOTEL & SPA, ROME, ITALY

@SMiGroupDefence#BorderSec

Page 2: SMi Group's 10th annual Border Security 2017 conference

Border Security 2017 www.bordersec.com

BIOMETRICS FOR BORDER MANAGEMENT AND SECURITY12.30 – 4.3014th February 2017, Crowne Plaza St Peter’s Hotel & Spa, Rome, ItalyHosted by Max Snijder, CEO of the European Biometrics Group, European Association for Biometrics

Workshop Overview:This half day workshop will provide a comprehensive overview of the current use of biometrics as a part of border control. The workshop will provide insight into biometrics, recent trends and developments as well as looking ahead at the role of biometrics in the future of identity management. Specific subjects covered will involve Mobile Biometrics, Cyber Biometric and Public vs Private data sources.

Why You Should Attend:

• Learn about the latest developments in mobile and cyber biometrics

• Hear about the trends and developments in public vs private data sources

• Information exchange with some of the leading specialists in biometrics

• Explore the future of biometrics and its role in identity management

About the Workshop Leader:Max Snijder, Secretary of the Board and Co-Founder of the EAB, is one of the leading independent biometrics experts in Europe. He has extensive experience in managing and participating to European Commission funded projects, as well as giving courses, seminars, lectures and workshops. He coordinated MTIT, BioTesting Europe and the BEST Network, and participated to EU projects such as BioVision, HIDE, BITE, RISE, Staccato and Crescendo. He is frequently invited to provide presentations at major international conferences and to chair conference sessions and panel discussions. He is member of the Sesames Award Jury (Cartes, Paris) and member of various program and advisory committees of international events. As a researcher Max Snijder has performed studies for the Dutch Scientific Council for Government Policy (WRR), the Rathenau Institute, the European Commission Joint Research Center and the European

Parliament. He was invited to provide lectures for students of the University of Groningen, University of Amsterdam and the University of Leiden. He lectured at the Center of Excellence–Defence Against Terrorism (CoE-DAT) of the NATO and gives numerous workshops for senior and executive management in the domains of aviation, border control, public administrations and identity fraud.

European Association for Biometrics (EAB), having its legal base in the Netherlands, is a non-profit organization seeking to advance the proper and beneficial use of biometrics in Europe and abroad. It takes into account the interests of European citizens, industries, academia, operators and governments. It the EAB’s vision that there is an increasing importance on the need for understanding and exploiting the current and emerging technologies and services for the automated recognition of human identity to the economic and social welfare and that this deserves a concerted, multidisciplinary and sustained effort.

Agenda

12.30 Registration and Coffee

1.00 Opening remarks and introductions

1.10 Basics of Biometrics• Performance indicators• Business drivers• Testing and evaluation

1.50 Trends and developments• Mobile biometrics• Cyber biometrics • Public vs private data sources • Biometrics, Surveillance and Privacy

2.30 Afternoon Tea

3.00 Forward looking: identity management in 2030 and the role of biometrics• From ‘proof of identity’ towards

‘evidence of identity’• Global Identity Management • Biometrics as part of the identity

assurance chain

3.40 Case study by invited expert (tbc) 4.20 Closing remarks

4.30 End of Workshop

Dear Colleague,

It is with great pleasure that I invite you to participate in the 10th Annual Border Security conference taking place on the 15th and 16th of February 2017 in Rome. Border Security is becoming ever-more important with current political issues such as increasing immigration in the Mediterranean as well as cross-border terrorism which is adding further pressure to the border security community. It is crucial to look at how these pressures can be combated and controlled using innovative technological solutions that are being seen across the globe. There is therefore the need for a high level meeting that will bring together senior border security experts from within the military, leading industry professionals and NGO representatives to discuss the innovative and cutting edge technology that will enhance border security. I strongly believe that Border Security 2017 is the perfect environment for this collaboration, hence lending my support behind it as chairmen. I would ask you to pay particular attention to our conference agenda which has been put together with great care to give you the very best opportunity to learn from subject matter experts relating to enhancing Border Security around the world. Only through learning and networking with our peers can we enhance and improve our ideas, I urge you to join us in February 2017 with many other like-minded individuals to ensure you too can benefit from this unique forum.

Yours Sincerely,

John Vine CBE QPM, Former Chief Inspector of Borders and Immigration, Borders & Immigration UK

Rear Admiral Gianfranco Annunziata, Head of Plans, Operations and Maritime Strategy, Italian Navy* Brigadier General Walter Gitschthaler, Commander of the Provincial Military Command of Carinthia, Austrian ArmyCaptain Sergio Liardo, Italian Maritime Rescue Coordination Center (MRCC), Italian Coast GuardColonel Paolo Emilio Recchia, Chief of Staff- Air Naval Operative Command, Guardia di FinanzaDetective Superintendent Patrick Engstrom, Head of National Border Policing Section, Swedish National Bureau of InvestigationColleen Manaher, Executive Director, Entry/Exit Programme, U.S. Customs and Border Protection (CBP)*Paul Hunter, Chief Biometrics Strategy/Biometrics Division, DHS/USCIS/Immigration Records and Identity Services (IRIS) Directorate USCIS, U.S. Department of Homeland SecurityWilliam Phillips, Director of the Identity Capabilities Management Division (ICMD), Office of Biometric Identity Management (OBIM), U.S. Department of Homeland Security (DHS)Michael Gaul, Senior Advisor in Emerging Security Challenges Division, NATOJulien Coudrey, Head of API-PNR Project, French CustomsJason Clarke, Border and Identity Solution, International Organisation for MigrationCampbell McGhee, Biometrics Expert, INTERPOL*Samy Gardemeister, Director of Enforcement, Enforcement Department, Strategic Planning and International Affairs Division, Finnish CustomsRay Batt, Director of Business Development, SITAKrum Garkov, Executive Director, eu-LISA*Julien Coudray, Head of the API-PNR Project, French Customs Adriano Baptista, Head of Operations Division, European Union Satellite CenterMarkku Mylly, Executive Director, European Maritime Safety Agency (EMSA)

Our Unrivalled Expert Speaker Line-Up:

Page 3: SMi Group's 10th annual Border Security 2017 conference

Border Security 2017 Day One 15th February 2017 www.bordersec.com

Register online at www.bordersec.com

8.30 Registration & Coffee

9.00 Chairman’s opening remarksJohn Vine CBE QPM, Former Chief Inspector of Borders and

Immigration, Borders & Immigration UK

OPENING ADDRESS / KEYNOTE ADDRESS9.10 Exploring the Italian Navy’s technological capabilities and their use

on the front line of migration in the Mediterranean• An overview of the challenges facing the Italian Navy

• Adapting technology and military means to peace time

requirements

• Lessons learnt from recent operations and the continued

importance of the Navy’s presence

Rear Admiral Gianfranco Annunziata, Head of Plans, Operations

and Maritime Strategy Department, Italian Navy*

OPERATIONAL CASE STUDIES

9.50 Securing the Austrian border in the Carinthian province with enhanced security measures, a greater military presence and

effective training• An overview of the implementation of security measures on the

Carinthian province border in response to growing pressures

• Training exercises and cooperation with the police divisions to

ensure Austrian forces are prepared for increasing migrant flows

• Operational feedback from experiences on the Austrian border

Brigadier General Walter Gitschthaler, Commander of the Provincial

Military Command of Carinthia, Austrian Armed Forces

10.30 The role of the Italian Coast Guard and Maritime Rescue Coordination Center: search and rescue operations in the

Mediterranean • The mission and focuses of the Italian Coast Guard and the

Maritime Rescue Coordination Center

• The Coast Guards technical capabilities to guarantee the

effective communication and motoring of the Mediterranean

• Future requirements and goals to enhance the protection of lives

at sea and the security of Italy’s maritime borders

Captain Sergio Liardo, Head of the Italian Maritime Rescue

Coordination Center, Italian Coast Guard

11.10 Morning Coffee and Networking

11.40 Creating a Cohesive and Effective Implementation of Border Controls and Immigration Law in Sweden

• A unique overview of border control and security operations

within the central border management division - a national law

enforcement agency

• Operational feedback from the expanded mandate following

the reform of the Swedish National Police in 2015

• The challenges associated with mass migration and lessons learnt

from 2015/2016

Detective Superintendent Patrik Engstrom, Head of National Border

Policing Section, Department of National Operations,

Swedish National Bureau of Investigation

12.20 Continuing to enhance the effectiveness of security on the Finnish border• An overview of the main threats dealt with on the Finnish-Russian

border and how customs control operates to control the risk

• The importance of cooperation with Russian colleagues to

maintain efficient border management

• Developments in new technological equipment and strategies to

continue improving border control

Samy Gardemeister, Director of Enforcement, Enforcement

Department, Strategic Planning and International Affairs Division,

Finnish Customs

1.00 Networking Lunch

BIOMETRIC TECHNOLOGY AND ITS IMPLEMENTATION

2.00 Homeland Security; how the future of biometric technology will improve facilitation, security and the customer experience:

• Exploring the current and future use of biometric technology at US Citizenship and Immigration Services (USCIS)

• Overview of how biometrics are collected and used across the Department of Homeland Security today

• A strategic look into the future of biometrics at USCIS and the Department

Paul Hunter, Chief Biometrics Strategy/Biometrics Division, DHS/USCIS/Immigration Records and Identity Services (IRS) Directorate USCIS, U.S. Department of Homeland Security (DHS)

2.40 The Future of DHS Biometric Identity Services - Homeland Advanced Recognition Technology (HART) Way Ahead• Short overview of OBIM’s mission and current IDENT capabilities• Status update on the HART procurement• Explanation of the scope and capabilities of the new HART

system• In-depth discussion about HART’s development by increment;

- Increment 1- Core Foundation- Increment 2- Multimodel Biometric Matching and Full

Performance Test Environment- Increment 3- Web Portal and Person-centric Services- Increment 4- Candidate Verification Tool (CVT), Analytics,

and Reporting William Phillips, Director of Identity Capabilities Management Division (ICMD), Office of Biometric Identity Management (OBIM), U.S. Department of Homeland Security (DHS)

3.20 Afternoon Tea and Networking

4.00 United Nations SCR 2178 — Meeting the Challenge with Advance Passenger Data & Risk AssessmentWith the growing threat posed by foreign terrorist fighters and acting under Chapter VII of the UN Charter, UNSCR 2178 encourages member states to collect analyse traveller data and recommends the provision of interactive advance passenger information to be used to better safeguard national borders.• Hear how Advance Passenger Processing (APP) can respond to

UNSCR 2178 more effectively• How Passenger Data Exchange with PNR & APP contributes to an

overall layered security approach with pre-travel risk assessment• The benefits of Exporting the Border to a point of departure, and

how the use of iAPI (APP) provides the best answer with pre-board vetting and government guidence

• How APP prevents travel and identifies threats• How it improves the risk assesssment process by using better

quality data• How APP is a win-win for Government and Carriers

Ray Batt, Director of Business Development, SITA

PANEL DISCUSSION: 4.30 Exploring Strategies to Effectively Manage Growing Irregular Migration and Cross-Border Crime in Europe

• Current challenges and problems faced due to the increase in irregular migration and cross-border crime

• Strategies and technologies implemented to better manage the continued flow of migration

• The importance of continuing to develop collaboration and coordination with allied nations to further enhance border security and management

John Vine CBE QPM, Former Chief Inspector of Borders and Immigration, Borders & Immigration UK Brigadier General Walter Gitschthaler, Commander of the Provincial Military Command of Carinthia, Austrian Armed Forces Detective Superintendent Patrik Engstrom, Head of National Border Policing Section, Department of National Operations, Swedish National Bureau of InvestigationSamy Gardemeister, Director of Enforcement, Enforcement Department, Strategic Planning and International Affairs Division, Finnish CustomsMichael Gaul, Emerging Security Challenges Division, NATO HQ

5.10 Chairman’s Closing Remarks and Close of Day One

* Subject to fnal confirmation

Page 4: SMi Group's 10th annual Border Security 2017 conference

Border Security 2017 www.bordersec.com Day Two 16th February 2017

Alternatively fax your registration to +44 (0)870 9090 712 or call +44 (0)870 9090 711

8.30 Re- Registration & Coffee

9.00 Chairman’s Opening Remarks

John Vine CBE QPM, Former Chief Inspector of Borders and

Immigration, Borders & Immigration UK

OPENING ADDRESS / KEYNOTE ADDRESS

9.10 U.S. Customs And Border protection’s strategic approach to

implementing a biometric exit system

• CBP is conducting extensive testing and analysis of new, cutting-

edge biometrics to further enhance its ability to combat threats,

streamline the inspection process, and expedite the flow of travel

and trade.

• CBP has deployed targeted biometric entry/exit projects towards

the goal of a comprehensive entry/exit system.

• CBP is seeking expertise from industry on biometric exit solutions

that can be seamlessly integrated into CBP operations.

• CBP is developing partnerships with the air industry to innovate the

inspection process with advanced technology and transform the

traveler experience.

• CBP will continue to enhance its biographic data systems to

support its biometric capabilities.

Colleen Manaher, Executive Director, Entry/Exit Program,

U.S. Customs and Border Protection*

SMART BORDER TECHNOLOGY

9.50 The IT challenges and opportunities facing eu-LiSA and the future of

EU Smart Borders

• An update on the eu-LISA programme to maintain internal security

in the Schengen countries

• Benefits of the memorandum between eu-LISA and Europol

enhancing IT architecture, increasing operational capabilities, and

providing IT services to eu-LISA customers around the world

• Improving application development, biometric system

maintenance, and network and data storage enhancements

Krum Garkov, Executive Director, eu-LISA*

10.30 Developments and Progress in the French API-PNR Project and

Operational Feedback from the Systems Use

• An update on the aims and timelines of the French API-PNR system

• Analysing the data and feedback from operational use of the

system

• Future challenges for the programme: fulfilling the requirement to

integrate the API-PNR project with airlines

Julien Coudray, Head of the API-PNR Project, French Customs

11.10 Morning Coffee and Networking

SURVEILLANCE AND DETECTION

11.40 Utilising the Central Air & Naval Headquarters for effective open-sea

deployment to manage Italy’s borders and the migration crisis

• Exploring current operations of the Air & Naval operations

command with a focus on migration

• Optimizing naval vessels and air craft to efficiently patrol Italy’s

territorial waters

• Feedback from recent operations in the Mediterranean

• Future goals to safely and securely manage Italy’s borders

Colonel Paolo Recchia, Chief of Staff of Air Naval Operations

Command, Guardia di Finanza

12.20 Developing Europe’s existing satellite and transponder-based

technology to more effectively track refugee movements in the

Mediterranean

• Implementing drones with video, infrared sensors and chemical

“sniffers” for detecting ships

• Improving the time efficiency of detection technology

• Enhancing detection versatility: drone-mounted cameras

monitoring migrant movement during daylight hours, infrared

sensor tracking at night

Markku Mylly, Executive Director, European Maritime Safety Agency

(EMSA)

1.00 Networking Lunch

2.00 Ensuring an Efficient and Effective Use of Spaceborne Imagery

and Derived GEOINT Products and Services in The Surveillance of

Europe’s External Borders

• The mission of the European Union Satellite Center

• The support to FRONTEX activities

• The technologies utilised to provide GEOINT products and services

derived from the analysis of satellite imagery and collateral data

• Working with Copernicus services to provide maritime surveillance,

border surveillance and support to EU external actions

Adriano Baptista, Head of Operations Division, European Union

Satellite Center

2.40 Afternoon Tea and Networking

THREATS AND BORDER MANAGEMENT

3.10 The importance of maintaining secure and cooperative borders to

manage the asymmetric security challenges facing NATO

• The impact of rising tensions and strains on border security within

NATO nations

• The importance of NATO to the management and control of

borders

• A focus on Eastern European borders: Lessons for NATO and its

partners

Michael Gaul, Senior Advisor, NATO Emerging Security Challenges

Division

3.50 Border Management in Developing States — Building Capacity to

Meet the Challenge

• Equipping the developing world to meet the challenge of

managing migration and securing their borders

• Capacity Building in Border Management including the installation

of Border Management Information Systems

Jason Clarke, Border and Identity Solution, International Organisation

for Migration (IOM)

4.30 Chairman’s Closing Remarks and Close of Conference

* Subject to fnal confirmation

Page 5: SMi Group's 10th annual Border Security 2017 conference

SPONSORSHIP AND EXHIBITION OPPORTUNITIESSMi offer sponsorship, exhibition, advertising and branding packages, uniquely tailored to complement your company’s marketing strategy.

Prime networking opportunities exist to entertain, enhance and expand your client base within the context of an independent discussion specific to your industry.Should you wish to join the increasing number of companies benefiting from sponsoring our conferences please call:

Sadia Malick on +44 (0) 207 827 6748 or email [email protected]

MARKETING OPPORTUNITIESAre you interested in promoting your defence services to a targeted industry sector? SMi offer tailored marketing packages so that your association/

publication can gain access to a global market and key decision makers in the defence market. Contact Zoe Gale on +44 (0) 207 827 6132 or email: [email protected]

1. Launch new products or services at SMi’s 10th Annual Border Security Conference and give your company the opportunity to share the latest solutions with a senior audience

2. Educate the market on your company’s capability and make the business case for how they can solve your potential customers challenges and requirements

3. Build your brand so your solutions are in the mind of prospective clients looking for solution providers to fulfil their needs with growing demands in the border security community

4. Meet and network with active buyers and more importantly: senior decision makers while there is still a chance to influence their purchase decision

5. Generate new leads through meeting new prospects from a variety of new countries and programmes

Benefits of Sponsoring Border Security 2017

SUPPORTED BY

Border Security 2017 www.bordersec.com

PREVIOUS SPONSORS OF BORDER SECURITY

SPONSOR

SITA is the world’s leading specialist in air transport communications and IT solutions. Owned by the industry, SITA delivers solutions to airlines, airports, GDSs and governments over the world’s most extensive communications network. Its portfolio covers every aspect of the industry from managed global communications, to passenger, baggage, flight and aircraft operations, border management and air-to-ground communications. With a presence at more than 400 airports around the world, SITA provides a unique service to its 430 air transport industry members and 2,800 customers in more than 200 countries. In 2014, SITA had consolidated revenues of US$1.7 billion.

SITA’s subsidiaries and joint ventures include SITA OnAir, CHAMP Cargosystems and Aviareto. For further information go to www.sita.aero

Page 6: SMi Group's 10th annual Border Security 2017 conference

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BORDER SECURITY 2017Conference: 15th - 16th February 2017, Crowne Plaza St Peter’s Hotel & Spa, Rome, Italy Workshop: 14th February 2017

4 WAYS TO REGISTER

FAX your booking form to +44 (0) 870 9090 712

PHONE on +44 (0) 870 9090 711

ONLINE at www.bordersec.com POST your booking form to: Events Team, SMi Group Ltd, 1 Westminster Bridge Road, London, SE1 7XW

If you have any further queries please call the Events Team on tel +44 (0) 870 9090 711 or you can email them at [email protected]

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VENUE Crowne Plaza St Peter’s Hotel & Spa, Rome, Italy

□ Please contact me to book my hotelAlternatively call us on +44 (0) 870 9090 711, email: [email protected] or fax +44 (0) 870 9090 712