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Silicon Motion, Inc.

SMI Video Wall User Manual

Revision 1.1.0.0 June 24, 2020


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Revision History

Version Date Designer Description

1.0.0.0 7/2/2018 Lucy/Tim SMI Video Wall user manual draft

1.0.0.1 7/12/2018 Tim Added SMI Video Wall Setup steps

1.0.0.2 8/5/2018 Lucy Added set monitor ID steps

1.0.0.3 8/10/2018 Lucy Remove some useless steps

1.0.0.4 8/27/2018 Lucy Added save configuration instruction

1.0.0.5 9/17/2018 Lucy Refine document



1.0.0.8 11/29/2018 Lucy Added change UI language instruction

1.0.0.9 12/6/2018 Lucy Modify document

1.0.1.0 1/11/2019 Lucy Changed some error


1.0.3.0 1/17/2019 Lucy Modify document format

1.0.4.0 3/12/2019 Lucy Added bezel compensation

1.0.5.0 3/18/2019 Lucy Added monitors clone

1.0.6.0 4/3/2019 Lucy Update activate/de-activate license and add Identify function

1.0.7.0 4/23/2019 Ethan Update activate/de-activate license note

1.0.8.0 6/1/2019 Lucy Added Art Wall Notes

1.0.9.0 6/14/2019 Ethan Added monitors preview

1.0.10.0 6/20/2019 Ethan Added monitors preview for Art Wall. Modify the Art Wall UI.

1.0.11.0 6/27/2019 Ethan Added Art Wall Monitors' angle and position Micro-Adjustment.

1.0.12.0 7/18/2019 Ethan Added VW Performance settings for Matrix Wall. Added input box for Art Wall Monitors' angle and position.

1.0.13.0 8/6/2019 Ethan Added Advance mode for Matrix Wall, and refine the figure in the User Manual.

1.0.14.0 10/31/2019 Ethan/Mark Added instructions for Monitors Flip 180 degrees and Advance Display Monitor Resolution.

1.0.15.0 11/14/2019 Ethan Added Offline configuration mode.

1.0.16.0 5/26/2020 Tim 8K video playback configuration before wall building The logic of display monitor matrix USB Key

1.1.0.0 6/24/2020 Tim Target version: V2.1 R0020

1.1.1.0 7/7/2020 Mark Added trouble shooting

1.1.1.1 7/23/2020 Mark Remove software license activation &deactivation


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Catalog

1. Introduction ............................................................................................................................. 2

2. How To Use ............................................................................................................................. 2

2.1 SW Setup ............................................................................................................................... 2 2.2 How to play 8K video smoothly ............................................................................................ 3 2.3 Function introduction .............................................................................................................. 5

2.3.1 Language settings ........................................................................................................... 5 2.3.2 Display quality .................................................................................................................. 5 2.3.3 Network Hub .................................................................................................................... 5 2.3.4 VW Performance settings ................................................................................................ 6 2.3.5 The limited of display monitor matrix ............................................................................... 6 2.3.6 Display monitor resolution ............................................................................................... 7 2.3.7 Create Video Wall ............................................................................................................ 8 2.3.8 Reset Video Wall ........................................................................................................... 11 2.3.9 Bezel compensation ...................................................................................................... 11 2.3.10 Monitors clone.............................................................................................................. 12 2.3.11 Flip 180 degrees .......................................................................................................... 14 2.3.12 Clone all ....................................................................................................................... 16 2.3.13 Identify ......................................................................................................................... 18 2.3.14 Synchronization ........................................................................................................... 18 2.3.15 Art Wall ........................................................................................................................ 19 2.3.16 About Dialog ................................................................................................................ 21 2.3.17 USB Key ...................................................................................................................... 22

3. Appendix ................................................................................................................................ 24

4. Trouble shooting ................................................................................................................... 25


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1. Introduction

The objective of this document is to present the advanced feature and “How to Use” to

SMI Video Wall End User.

2. How To Use

2.1 SW Setup

a. Open “SMIVideoWallSW.exe” to setup, it will show you the following information.

b. Click “Install” and wait it completed.


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c. Click “Reboot”button to reboot your computer, and you will see the shortcut icon on the desktop.

2.2 How to play 8K video smoothly

before wall building a. Open “Device Manager”, Find “Display adapters” and ensure there is an Intel Graphic adapter.

b. Right click “Intel Graphics” then disable it and reboot.

file:///D:/Program%20Files/Dict/8.1.2.0/resultui/html/index.html#/javascript:;


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c. Please use “PotPlayer” play video and set “Video Render”option to “Built in Direct3D 11 Video

Render”.


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2.3 Function introduction

2.3.1 Language settings

Click “Language” menu to change the working language. Currently, only support Chinese/English

switching.

“Language” Menu “Change language”

Dialog

2.3.2 Display quality

Click “Display quality” menu to change the image quality. Currently, the level is divided into Best,

High, Middle and Low.

“Display quality” Menu “Image quality

level” Dialog

2.3.3 Network Hub

Click “Network Hub” menu to connect the network hub. The server will find the Network Hub clients in

the same LAN.


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“Network Hub” Menu

“Network Hub” Dialog

2.3.4 VW Performance settings

There are three VW Performance modes, "Balance", "Best Performance" and "Best Quality".

NOTE:

1. If the license supports 8K, the output image pixels of "Best Quailty" mode is nearly 7680*4320

pixels, "Balance" is corresponding to nearly 3840*2160 pixels and "Best Performance" is corresponding

to nearly 1920*1080 pixels.

2. If the license supports 4K, the output image resolution of "Best Quailty" mode is nearly

3840*2160 pixels, "Balance" is corresponding to nearly 2560*1440 pixels and "Best Performance" is

corresponding to nearly 1920*1080 pixels.

2.3.5 The limited of display monitor matrix

If the license or key support 32 monitor quantity.

The row is selected to 8; and the column’s range is limited to 1-4.


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2.3.6 Display monitor resolution

In Matrix wall, if no monitor plug in the broad, the default monitor resolutions are 1080P

[1920*1080], and 720P [1280*720].

If monitors are plugged in, the monitor resolution is decided by EDID; For example, if plug in one 2k

monitor, the monitor resolution will be refresh;

In Art wall, the monitor resolution will be set [1920 *1080].


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2.3.7 Create Video Wall

a. Click "Create" button to create a video wall, you can see a new view in the OS control panel. And

you can change the video wall performance, orientation and the display monitor matrix that you want to

set before you click "Create" button.

Then click "Create" button, it will pop up a prompt:

If you click "OK", the video wall will be created successfully when the Wall topology is shown in the

Control Panel:


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b. Drag monitor icon form "Connected Display Monitors" to "Video Wall Topology", then the corresponding

monitor will display extended view's graphic data. If drag monitor icon from " Video Wall Topology" to

Connected Display Monitors", the corresponding monitor will show monitor ID.


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Show extend desktop


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2.3.8 Reset Video Wall

If you want to reset video wall, please click “Reset” button.

2.3.9 Bezel compensation

Bezel Correction only supports input nonnegative number.Projection Fusion only supports input non-

positive number.（Input number, then click “Enter Key” to take effect. Or you can click “plus

button” or “minus button” to set the bezel value.）

For example, Before Bezel Correction:


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After Bezel Correction:

2.3.10 Monitors clone

On the Video Wall, the Video Wall is shown as below:


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In the Video Wall Topology, Click “Clone this part” in the Right-Click:

After select “Clone this part” menu:


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Clone Mode can be cancled. Right click and select “Cancel clone” menu:

2.3.11 Flip 180 degrees

In the VideoWall Topology, Click “Flip” in the Right-Click:


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After select “Flip” menu:

Clone Mode can be cancled. Right click and select “Cancel flip” menu:


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2.3.12 Clone all

You can click “Clone On” button to clone the extended desktop to each monitor; it will pop up a

prompt:


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The display status after cloning:


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2.3.13 Identify

In the process of testing, you can click “Identify” button to check monitor’s ID.

2.3.14 Synchronization

You can click “Sync” button to implement synchronization.


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2.3.15 Art Wall

Drag monitor icon form "Connected Display Monitors" to "VideoWall Topology".

How to move and rotate the Monitor:

1, Click Red circle “○”

2, Left key to move monitor

3, Right key to rotate monitor


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While selected one monitor which is be dragged to the “VideoWall Topolofy”,the information of

selected monitor will be shown as below.

Click "-" or "+" button to rotate monitor one degree counter-clockwise or one degree clockwise. Click

"↑" , "↓", "←" or "→" button to move monitor up one pixel, downward one pixel, to the left one

pixel or to the right one pixel.

You can also enter angles and positions on the control panel to move the selected monitor. Meanwhile

you can see "Current Monitor ID", "Angle" and "Physical Center Position" information on the control

panel when you move or rotate the monitor.

NOTES: 1. Angle Input can only be positive, that is, clockwise rotation. And the positive value will be converted to the value between “0 ~ 360”. 2. The "Physical Center Position" refers to the central position of the monitor, so when the monitor is moved to the upper left corner, the coordinates are (960, 540).

Click “Create” button to create Art Wall:


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2.3.16 About Dialog

About Dialog will show you the video wall software’s information. Includes version and supported

features.


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2.3.17 USB Key

1. The software is not activated and it cannot be used.

Open the Control Panel and it will prompt the message to user "The software is not activated,please

use license or USB key to activate!" ,and it will disable the "Create" button until it is activated.

The ‘About’ contents are shown in the following figure:

2. License and USB key cannot be used at the same time.

a、If the user chooses activate the software by license (sm769 chip is required), when the activation

is successful, if the USB key is detected, the Control Panel will pop up a message box shown in the

following figure to remind the user;

b、If the host has been activated by license, and plug in another video wall chip, the Control Panel

will pop up a message box shown in the following figure to remind the user, and the ‘About’ will

show the ‘No key’ status.


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c、If the host is not activated by license or USB Key, and plug in the USB Key, then the "Create"

button will been enabled and the‘About’ contents are shown in the following figure:

If the user plug out the USB Key now, the Control Panel will pop up a message box shown in the

following figure to remind the user, and the ‘About’ will show the ‘No key’ status.

3.Support the use of multiple USB keys.

Users can use multiple USB keys to activate the software, and finally get the intersection of all the

features supported by USB keys and the supported max monitor quantity is accumulated.

4. Restore the function of the wall under the condition of USB key activation.

If you plug out all USB keys while restarting the video wall service or computer, the wall will

continue to restore, but the service will not send data.


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3. Appendix


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4. Trouble shooting

SMI video wall – Troubleshooting common problems

NOTE: The SMI Video Wall device only support work with USB3.0 protocol.

Symptoms Suggested solution

Software installed failed 1. Ensure the OS version is Windows 10.

2. Ensure do reboot after software install.

3. Please make sure that the old version of the

software has been uninstalled before installation.

Video wall monitor Show ID failed

and black screen

1. Make sure the HDMI cable attached to the monitor is

tightly secured to the video port of Video Wall Box.

2. Do USB PnP or power off & power on to make it

normal.

Matrix wall create failed 1. Ensure SMI Video Wall Controller have been

installed successful in Device Manager.

2. Ensure SMI Video Wall Client have been recognized

successful in Device Manager.

3. Enter BIOS setup and make “Security Boot” option

DISABLE.

Using license active software

failed

1. Ensure the network connection is good.

2. Ensure the device connected successful with host.

3. Ensure the license used had not been active.

If you still meet this issue, please contact us and

provide relevant proof, we will provide after-sale

service for you.

USB key activation failed 1. Ensure the USB port work well.

2. Ensure whether the trial USB key expired.

3. Try to plug out & in USB key to make it normal.

4. Try to reboot then check whether the USB key is

activated successfully.


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The USB ports are not functioning

on the Video Wall Box.

1. Ensure that the host is connected with the Video

Wall Box. Try to disconnect and reconnect again with

the video wall station.

2. If your BIOS setup has a USB Enabled/Disabled

option, make sure that it is set to Enabled.

3. Check the USB ports. Try plugging the USB device

into another port.

4. Please check if the plugged device is shown in the

Windows Device Manager.

Video wall video playback have lags

obviously or CPU load is high

1.If wall resolution is about 4K, make sure the

platform hardware configuration meets the

requirements(recommend i5-8500 CPU &dual channel),

and ensure the running graphics is integrated

graphics.

2. If wall resolution is about 8K, make sure the

platform hardware configuration meets the

requirements(recommend i7-8700 K CPU & NVIDIA 1060 &

dual channel).

3. Ensure the integrated graphics have been disable.

Make sure the Intel &NVIDIA graphics driver is the

latest version.

4. Try to use Pot Player instead of Movies & TV player

to play video(Note: Enable Pot Player video render DX

11).

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