iTEK

Service Solutions for Today, and Tomorrow

Today seems to evolve into tomorrow a lot faster these days!

iTEk recognizes the challenges this creates. To address today’s rapidly

evolving IT Retail landscape, we offer a broad range of customizable

service options. To help you prepare for tomorrow we dig deep, listen,

plan and execute very well.

Every IT manager responsible for POS and related systems seems to be

faced with similar requirements at their Brick and Mortar locations.

Ongoing Maintenance

Changing IT landscape

Obsolescence

o Functional

o Hardware

Keeping Cost Manageable

Ongoing Maintenance

At iTEk you have choices!

We provide customizable maintenance options. Whether your needs and the

needs of your internal and external customers require Depot Repair, Onsite, PM,

Spare-in-the-Air or any combination, iTEK will tailor the right plan to satisfy your

specific requirements.

Changing IT Landscape

Nothing in today’s IT Retail landscape is certain!

EXCEPT, that what holds true today will surely be different tomorrow. Advances in

technology and the undeniable force of Omni Channel direction across the

enterprise, ensures added stress for shrinking IT staff.

iTEk loves to partner!

Because we stay close to our existing clients, constantly assessing and adjusting

where needed, our knowledge base is enriched, daily!

We leverage our knowledge and experience to help guide us when faced with your

challenges.

We spend time with our new clients to assess, develop and implement highly

successful management programs and project deployments that ensure

maximization of resources and minimization of cost.

Functional Obsolescence and Hardware Obsolescence

Because it is a necessary part of the system lifecycle, tracking, reporting, planning,

costing and supplying “New” POS related hardware and software is an integral part

of your daily life. At iTEk, we design, supply and deploy systems that track every

aspect of the product maintenance lifecycle. We can advise and help plan for

obsolescence while doing all we can to extend your investment where it makes

sense.

Keeping Cost Manageable

Cost control is paramount! By design, iTEK functions as an extension of your IT

resources. We prefer to create Service Agreements that provide the best

combination of products and services. Service Agreements allow us to plan with

you, then create, execute, monitor and report on processes that are purposely

designed to be mutually cost effective.

When applicable, we are also amenable to designing blanket Statements of Work

(SOW) geared toward time and material engagements.

In Summary

If you have IT service needs. iTEK can provide expert support across all aspects of

you estate. From Distribution Center to Retail/Restaurant locations, we cover the

landscape providing a complete offering of Hardware, Software, and Support

Service. Our customers tell us we are great partners!

Give me a call!

Regards, Bob Tintner 657 900-4364